Customer Reviews for eZmissions com Sandy Springs
(U-Haul Neighborhood Dealer)

4,430 reviews

6159 Roswell Rd   Sandy Springs, GA 30328

(404) 943-0885

Location Hours

  • Mon-Sat: 8 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 8:00 am - 4:00 pm

Services at this Location:

Contact Us

(404) 943-0885

6159 Roswell Rd
Sandy Springs, GA 30328

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 8:00 am - 4:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

JMJ Air Conditioning was not working properly. The air flow direction control was not working. A/C only blew out defrost and the floor. It was horrible.

Jospeh F. 
Rating:
4.0

The manager of the location was amazing. When my reservation was made for the incorrect day, he found another truck and picked it up while I waited. Terrific service and saved my move

charles C. 
Rating:
5.0

THE CHECK-IN PROCESS WAS SEAMLESS, AND THE CLERK EXCEPTIONAL WITH HIS DELIVERY

Steve M. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
5.0

Customer did not leave a comment.

Anthony D. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Great service!

Ezequiel M. 
Rating:
5.0

Customer did not leave a comment.

Terrance F. 
Rating:
5.0

Customer did not leave a comment.

Emil G. 
Rating:
5.0

No need to improve.

Margot W. 
Rating:
5.0

Super easy to reserve online and good service at time of pick up & return. Highly recommend

Lisa T. 
Rating:
3.0

I was charged above what I was told… I returned the equipment in good working order with the fuel full but was still charged extra which I have not been given a receipt to review the charges in order to dispute.

YAHZEEZ B. 
Rating:
5.0

N/A, everything went smoothly. Thank you for making my moving day less stressful

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

Macy N. 
Rating:
4.0

Friendly and very helpful and respectful

MALCOLMA W. 
Rating:
5.0

They directed us behind a shopping center vs UHaul building. So much UHaul equipment Staff was extremely helpful in disconnecting the cargo trailer. Would go there again.

JANET B. 
Rating:
2.0

Customer did not leave a comment.

Kevin D. 
Rating:
2.0

Way too crowded. When I pulled in a guy immediately started yelling for me to back up into the street (I could not see if cars were coming) and then had me negotiate an extremely tight turn around one of your rental trucks. I missed it my centimeters.

Ted W. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
3.0

Customer did not leave a comment.

LeBron T. 
Rating:
5.0

They always take care of me! Thanks Guys

Charlotte C. 
Rating:
4.0

Customer did not leave a comment.

Frank B. 
Rating:
5.0

Customer did not leave a comment.

Colin K. 
Rating:
4.0

I reserved a hand truck but when I arrived I was told no hand trucks are available. Had to drive to two Home Depots to rent the tools that U-haul missed getting right.

Barry M. 
Rating:
5.0

Excellent customer service.

Johnny L. 
Rating:
5.0

Customer did not leave a comment.

Tom W. 
Rating:
1.0

The drop off address is not large enough to accommodate dropping off trailers. I pulled in to the location, off of a very busy street, and was told the drop off location was 3 blocks away. I have quite a bit of experience towing trailers, and I was barely able to get back out of their lot without damaging anything. This listing needs to have instructions to call ahead for drop offs so that the renter will know where to go.

Jeff W. 
Rating:
2.0

Staff were overwhelmed and didn't care. Reserved a hand truck/dolly but they didn't have one available. Not bad but mediocre experience.

Eric J. 
Rating:
5.0

Everyone was A-OK. I'll be using this location again when I need a U-Haul.

Jonathan M. 
Rating:
5.0

Customer service was great very professional I love this location I only rent from this location for years definitely would recommend to others!

Tania M. 
Rating:
4.0

Very informative staff.

Martin T. 
Rating:
5.0

Customer Service was Excellent

Raphael M. 
Rating:
5.0

Customer did not leave a comment.

Rebecca P. 
Rating:
5.0

At the last minute, I asked to extend the rental, and was approved via text.

Edward P. 
Rating:
4.0

Customer did not leave a comment.

TANIA C. 
Rating:
2.0

Let me begin sharing my whole experience. I booked Uhaul on April 17,2022 for pick up today, may 30,2022. I requested the location near me, but it assigned me to a place 25 minutes away. My father and fiancé drove out there to pick up the 20 Ft Uhaul with the dolly. They got there before 10:30 and the man told them that they didn't have a truck for us. This location was apparently very unkept and a “graveyard” for Uhauls. See the photo attached. The man said he would credit us 40 dollars which won't even cover gas on the truck. It was 25 minutes out there to pick up a truck that wasn't even there. They then asked him to drive another 28 minutes to another Uhaul pick up spot. Here they were able to get the 20ft truck, but they didn't have the dolly. Somehow they were able to find an appliance dolly. We will make this work. The truck only had half a tank of gas as well. This will not get us through our move at all. Luckily we were able to get a truck on the correct day so it didn't delay our trip even more. However, looking at the website tonight to check drop off location, I see that my safe move insurance is not on the truck. I purchased safe move because I want to ensure that we are covered. I also do not see the compensation that the man told us we'd get. This has been a completely terribly experience this time. I have rented from Uhaul in the past, but this time is unlike any other. Please inform me of what to about the insurance and how to get compensated for our time and inconvenience. The major thing is that My fiancé is driving this truck tomorrow and it is supposed to have safe move on it. I need to have that covered especially since I paid for it. I also spent from 8:32-9:20 PM on May 30th on a chat with a woman name Dawn. She not once apologized for what happened and she was zero help in creating a resolution to the problem. However, thankfully she gave me your information. I am hopeful that you will be able to explain why that safe move dropped off my reservation, but wasn't taken off my pay. How it could be removed once it was purchased?

Blake H. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

Melissa B. 
Rating:
4.0

Customer did not leave a comment.

Joe W. 
Rating:
5.0

Customer did not leave a comment.

paige G. 
Rating:
5.0

Customer did not leave a comment.

Caroline T. 
Rating:
5.0

Customer did not leave a comment.

Rusty S. 
Rating:
5.0

Best service

Doron P. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

natalie B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey D. 
Rating:
4.0

Customer did not leave a comment.

eric L. 
Rating:
5.0

In and out very quickly

Jeanne B. 
Rating:
5.0

Customer did not leave a comment.

Kris A. 
Rating:
5.0

Customer did not leave a comment.

Michelle E. 
Rating:
5.0

The location is a little tight with multiple businesses and many U-Haul trucks and trailers, but the staff and service were pleasant, quick, and comprehensive. I'd gladly drive the 15 miles to rent there again versus other U-Haul locations I have dealt with previously.

Terry S. 
Rating:
1.0

Customer did not leave a comment.

Kalyan K D. 
Rating:
3.0

Customer did not leave a comment.

Brad H. 
Rating:
2.0

Truck has an airtag that sent me notifications all weekend that I was being tracked. If this is done on purpose to protect the asset, fine, but this fact should be disclosed very plainly on the front end. It's very unsettling as a woman to be tracked by an unknown device and not know if it's U-haul or someone with more sinister intentions. Air tags have been notoriously used by stalkers to follow people without them knowing, which is why Apple constantly notified me that I was being tracked by 'an unknown device'. At minimum, the tracker should be renamed to "u-haul" or something similar to help put customers at ease. Unfortunately I won't be using this location again, especially since the employees couldn't confirm if the device was placed there intentionally by the location owner or someone else. Not acceptable.

Gerilynn O. 
Rating:
5.0

Awesome staff. Will definitely rent again from this location.

Kevin C. 
Rating:
5.0

The equipment I ended up with was great. But the first piece of equipment I was given had a defect. The wheel strap on the passenger side (for the trailer) was defective. It looked like it fell off the last car towed and rubbed on the road and was worn away. Also the rear light on the trailer (passenger side) of the trailer I did end up using was bent out of straight. Other than that myexperience was great. Especially with the crew at Sandy Springs. They were great.

Pat H. 
Rating:
5.0

Truck was clean but has electrical issue related to a loose connection of the wiring harness that attaches to the gauges in the dashboard.

Brad H. 
Rating:
5.0

Customer did not leave a comment.

Nataki G. 
Rating:
4.0

Very welcoming and efficient.

Joseph H. 
Rating:
5.0

Employee at rental location who helped me was very professional, courteous, and efficient. Excellent.

Christopher N. 
Rating:
5.0

Customer did not leave a comment.

Duane T. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER R. 
Rating:
4.0

Extremely small and busy location plus the colocation with an auto-detailer made it even busier and difficult to get into. But the staff were helpful and I only waited about 10 mins.

Doug H. 
Rating:
5.0

The customer service was fast and convenient!!

Laura C. 
Rating:
1.0

Bad pick up experience. Terrible customer service after the fact. Hard to contact must drive all the way back to the location! I do not recommend, just go directly to UHaul.

Kyanna A. 
Rating:
3.0

Customer did not leave a comment.

Danthony E. 
Rating:
2.0

Employees were unprofessional. Tire pressure light was on in the vehicle. Trash was in the side door pocket. Knob was missing from A/C control, so it could not be adjusted. Vehicle smelled like cigarette smoke.

Ray R. 
Rating:
1.0

Poor customer service . People working at this location are very rude, arrogant.

nikhil S. 
Rating:
3.0

It's just small. We got the last parking spot for the uHaul, which was convenient so no real complaints.

Richard N. 
Rating:
1.0

When we received this truck it was filthy inside both areas, but specifically in the cabin area. The driver area was filled with some type of flying bug covering the driver and passenger area and bugs were lining the top upholstery area. The driving area was also covered in a sticky substance. We rent uhaul trucks every weekend and this weekend we had to use this particular locations because our normal location was fully booked. This by far was the WORST UHAUL we have ever driven.

James K. 
Rating:
5.0

rear door was left open when truck was pulled up for me to leave.

douglas B. 
Rating:
5.0

Customer did not leave a comment.

Stephanie T. 
Rating:
4.0

Customer did not leave a comment.

Celine L. 
Rating:
4.0

Good experience, but there is a disconnect between the online order and what they have in their computer. They couldn't see that I ordered a dolly, boxes and wasn't in the Truck initially. Otherwise, good team there and happy with the rental.

Jean-Christophe L. 
Rating:
5.0

I will definitely rent from here again. The team really cares about the equipment and customers. Best u-haul experience I have had

David F. 
Rating:
1.0

Customer did not leave a comment.

Raynard C. 
Rating:
5.0

U-Haul failed to properly communicate that we didn't get our preferred pick up location and this location was so kind, got us a truck within minutes, made sure we were happy. 10/10!!!!! These people deserve a raise

DAVID B. 
Rating:
2.0

Employee rude when dropping off. Also called after drop off because I left ez pass in truck. Had to leavea message and never got a return call. Had to have my nephew go there to get it, and fortunately was there.

John V. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel H. 
Rating:
4.0

Customer did not leave a comment.

Seth P. 
Rating:
3.0

Customer did not leave a comment.

Tanner K. 
Rating:
4.0

Customer did not leave a comment.

Christy N. 
Rating:
3.0

Customer did not leave a comment.

Davarrio W. 
Rating:
3.0

Location was pretty good considering the volume of customers. The online return system is a joke. How does a large company fail so hard on a simple application development.

BRANDON L. 
Rating:
3.0

This site needs more help. They are doing tooo…many services to support customer needs. It was extremely hectic. The staff were working hard and trying to do it all.

Tamera J. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
2.0

It's a convenient location with a small fleet of clean vehicles but very abrupt and rude staff. The alignment on my truck was terribly off too…so much so that I nearly steered into a passing car trying to keep it straight in my lane.

David M. 
Rating:
4.0

The team at sandy springs is THE BEST!

Larry R. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
3.0

Customer did not leave a comment.

Cherry B. 
Rating:
5.0

Excellent service The owner & assistant made the process very easy

william C. 
Rating:
5.0

Customer did not leave a comment.

Albert H. 
Rating:
4.0

I think it is crazy being charged a whole nother day for vehicle returned after hours. Rented at 6:45 one day )15 minutes before closing) and returned next night after hours. I understand a late drop off fee but trailer could be rented next day and was back in inventory. Makes me wonder if want to find a different rental company.

Jeff W. 
Rating:
5.0

Customer did not leave a comment.

JAYA S. 
Rating:
5.0

The man running this operation is 100% Top Notch!! He hooked up the trailer and explained how to do it correctly in case I needed to repeat the process. He was friendly and professional and his operation is clean, well stocked and well run! Couldn't offer a higher recommendation

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

Jonathan G. 
Rating:
2.0

Poor service and unprofessional workers at the location. Added a random fuel charge to my final bill for 5 gallons of fuel although i only travelled 8 miles in total. There is also way too much going on in the limited space that they have on Roswell Rd. This makes it hard to get in and out of the parking lot with U-Haul trucks.

Joe P. 
Rating:
5.0

Lol the guy that helped me was pretty helpful

JahMeil W. 
Rating:
5.0

Marcus Norris checked us in and out and he was professional, helpful and was the factor in making my experience EXCELLENT. This is very pleasantly surprising as service has been lacking since COVID. He is a excellent employee and face of UHaul. I would highly recommend this location.

Tina F. 
No reviews have been submitted for this location.

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