Customer Reviews for eZmissions com Sandy Springs
(U-Haul Neighborhood Dealer)

4,390 reviews

6159 Roswell Rd   Sandy Springs, GA 30328

(404) 943-0885

Location Hours

  • Mon-Sat: 8 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(404) 943-0885

6159 Roswell Rd
Sandy Springs, GA 30328

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

paige G. 
Rating:
5.0

Customer did not leave a comment.

Caroline T. 
Rating:
5.0

Customer did not leave a comment.

Rusty S. 
Rating:
5.0

Best service

Doron P. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

natalie B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey D. 
Rating:
4.0

Customer did not leave a comment.

eric L. 
Rating:
5.0

In and out very quickly

Jeanne B. 
Rating:
5.0

Customer did not leave a comment.

Kris A. 
Rating:
5.0

Customer did not leave a comment.

Michelle E. 
Rating:
5.0

The location is a little tight with multiple businesses and many U-Haul trucks and trailers, but the staff and service were pleasant, quick, and comprehensive. I'd gladly drive the 15 miles to rent there again versus other U-Haul locations I have dealt with previously.

Terry S. 
Rating:
1.0

Customer did not leave a comment.

Kalyan K D. 
Rating:
3.0

Customer did not leave a comment.

Brad H. 
Rating:
2.0

Truck has an airtag that sent me notifications all weekend that I was being tracked. If this is done on purpose to protect the asset, fine, but this fact should be disclosed very plainly on the front end. It's very unsettling as a woman to be tracked by an unknown device and not know if it's U-haul or someone with more sinister intentions. Air tags have been notoriously used by stalkers to follow people without them knowing, which is why Apple constantly notified me that I was being tracked by 'an unknown device'. At minimum, the tracker should be renamed to "u-haul" or something similar to help put customers at ease. Unfortunately I won't be using this location again, especially since the employees couldn't confirm if the device was placed there intentionally by the location owner or someone else. Not acceptable.

Gerilynn O. 
Rating:
5.0

Awesome staff. Will definitely rent again from this location.

Kevin C. 
Rating:
5.0

The equipment I ended up with was great. But the first piece of equipment I was given had a defect. The wheel strap on the passenger side (for the trailer) was defective. It looked like it fell off the last car towed and rubbed on the road and was worn away. Also the rear light on the trailer (passenger side) of the trailer I did end up using was bent out of straight. Other than that myexperience was great. Especially with the crew at Sandy Springs. They were great.

Pat H. 
Rating:
5.0

Truck was clean but has electrical issue related to a loose connection of the wiring harness that attaches to the gauges in the dashboard.

Brad H. 
Rating:
5.0

Customer did not leave a comment.

Nataki G. 
Rating:
4.0

Very welcoming and efficient.

Joseph H. 
Rating:
5.0

Employee at rental location who helped me was very professional, courteous, and efficient. Excellent.

Christopher N. 
Rating:
5.0

Customer did not leave a comment.

Duane T. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER R. 
Rating:
4.0

Extremely small and busy location plus the colocation with an auto-detailer made it even busier and difficult to get into. But the staff were helpful and I only waited about 10 mins.

Doug H. 
Rating:
5.0

The customer service was fast and convenient!!

Laura C. 
Rating:
1.0

Bad pick up experience. Terrible customer service after the fact. Hard to contact must drive all the way back to the location! I do not recommend, just go directly to UHaul.

Kyanna A. 
Rating:
3.0

Customer did not leave a comment.

Danthony E. 
Rating:
2.0

Employees were unprofessional. Tire pressure light was on in the vehicle. Trash was in the side door pocket. Knob was missing from A/C control, so it could not be adjusted. Vehicle smelled like cigarette smoke.

Ray R. 
Rating:
1.0

Poor customer service . People working at this location are very rude, arrogant.

nikhil S. 
Rating:
3.0

It's just small. We got the last parking spot for the uHaul, which was convenient so no real complaints.

Richard N. 
Rating:
1.0

When we received this truck it was filthy inside both areas, but specifically in the cabin area. The driver area was filled with some type of flying bug covering the driver and passenger area and bugs were lining the top upholstery area. The driving area was also covered in a sticky substance. We rent uhaul trucks every weekend and this weekend we had to use this particular locations because our normal location was fully booked. This by far was the WORST UHAUL we have ever driven.

James K. 
Rating:
5.0

rear door was left open when truck was pulled up for me to leave.

douglas B. 
Rating:
5.0

Customer did not leave a comment.

Stephanie T. 
Rating:
4.0

Customer did not leave a comment.

Celine L. 
Rating:
4.0

Good experience, but there is a disconnect between the online order and what they have in their computer. They couldn't see that I ordered a dolly, boxes and wasn't in the Truck initially. Otherwise, good team there and happy with the rental.

Jean-Christophe L. 
Rating:
5.0

I will definitely rent from here again. The team really cares about the equipment and customers. Best u-haul experience I have had

David F. 
Rating:
1.0

Customer did not leave a comment.

Raynard C. 
Rating:
5.0

U-Haul failed to properly communicate that we didn't get our preferred pick up location and this location was so kind, got us a truck within minutes, made sure we were happy. 10/10!!!!! These people deserve a raise

DAVID B. 
Rating:
2.0

Employee rude when dropping off. Also called after drop off because I left ez pass in truck. Had to leavea message and never got a return call. Had to have my nephew go there to get it, and fortunately was there.

John V. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel H. 
Rating:
4.0

Customer did not leave a comment.

Seth P. 
Rating:
3.0

Customer did not leave a comment.

Tanner K. 
Rating:
4.0

Customer did not leave a comment.

Christy N. 
Rating:
3.0

Customer did not leave a comment.

Davarrio W. 
Rating:
3.0

Location was pretty good considering the volume of customers. The online return system is a joke. How does a large company fail so hard on a simple application development.

BRANDON L. 
Rating:
3.0

This site needs more help. They are doing tooo…many services to support customer needs. It was extremely hectic. The staff were working hard and trying to do it all.

Tamera J. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
2.0

It's a convenient location with a small fleet of clean vehicles but very abrupt and rude staff. The alignment on my truck was terribly off too…so much so that I nearly steered into a passing car trying to keep it straight in my lane.

David M. 
Rating:
4.0

The team at sandy springs is THE BEST!

Larry R. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
3.0

Customer did not leave a comment.

Cherry B. 
Rating:
5.0

Excellent service The owner & assistant made the process very easy

william C. 
Rating:
5.0

Customer did not leave a comment.

Albert H. 
Rating:
4.0

I think it is crazy being charged a whole nother day for vehicle returned after hours. Rented at 6:45 one day )15 minutes before closing) and returned next night after hours. I understand a late drop off fee but trailer could be rented next day and was back in inventory. Makes me wonder if want to find a different rental company.

Jeff W. 
Rating:
5.0

Customer did not leave a comment.

JAYA S. 
Rating:
5.0

The man running this operation is 100% Top Notch!! He hooked up the trailer and explained how to do it correctly in case I needed to repeat the process. He was friendly and professional and his operation is clean, well stocked and well run! Couldn't offer a higher recommendation

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

Jonathan G. 
Rating:
2.0

Poor service and unprofessional workers at the location. Added a random fuel charge to my final bill for 5 gallons of fuel although i only travelled 8 miles in total. There is also way too much going on in the limited space that they have on Roswell Rd. This makes it hard to get in and out of the parking lot with U-Haul trucks.

Joe P. 
Rating:
5.0

Lol the guy that helped me was pretty helpful

JahMeil W. 
Rating:
5.0

Marcus Norris checked us in and out and he was professional, helpful and was the factor in making my experience EXCELLENT. This is very pleasantly surprising as service has been lacking since COVID. He is a excellent employee and face of UHaul. I would highly recommend this location.

Tina F. 
Rating:
3.0

Location is too congested. There's too much going on there. Expansion is desperately needed

Cedric F. 
Rating:
5.0

The people here at this location are always friendly and happy to help. Marcus was very helpful with information and assisted me. I will use them in the future.

Kimberly H. 
Rating:
4.0

Customer did not leave a comment.

Darryl S. 
Rating:
5.0

Customer did not leave a comment.

Antonio H. 
Rating:
3.0

Customer did not leave a comment.

Deirdre A. 
Rating:
5.0

Customer did not leave a comment.

Curley W. 
Rating:
5.0

Customer did not leave a comment.

Jose L. 
Rating:
5.0

Customer did not leave a comment.

Jeff K. 
Rating:
5.0

Customer did not leave a comment.

Tamer A. 
Rating:
5.0

Very clean. Great customer service and very professional. Highly recommend.

Zana H. 
Rating:
2.0

Too small hard to move around and not enough help.

Linda B. 
Rating:
5.0

Amazing facility. I have even coming here for years and it is my “go to” location. The owner is invested, active, and stands for excellence. Recognize his above average customer service

ERIK M. 
Rating:
4.0

Car had an electrical connection issue and it needed us to move the battery cables to start.

Razvan Laurentiu A. 
Rating:
5.0

Customer did not leave a comment.

ANGEL H. 
Rating:
4.0

Customer did not leave a comment.

faith S. 
Rating:
4.0

I want to use my certificate checkout. But they too busy did not have a chance.

Yi L. 
Rating:
5.0

Justin and Justin were very helpful

corinne D. 
Rating:
5.0

Nothing to suggest at this time. I enjoyed the friendly and professional manner of the staff . Everything worked and the vehicle was exactly as ordered , with no delays. Keep it up!!!

James B. 
Rating:
5.0

Always awesome uhual award of the decade

Cedric G. 
Rating:
4.0

Customer did not leave a comment.

James V. 
Rating:
5.0

Customer did not leave a comment.

robert M. 
Rating:
3.0

The area is a bit tight for parking and accessing the trailer, but the staff is nice. The first trailer didn't have a license plate and the 2nd trailers left taillight didn't work.

Erik K. 
Rating:
5.0

Veey happy with the customer service. Only suggestion would be to add new service where you offer to call customers ahead of appointment if truck is ready early. Keep up good work.

Erin S. 
Rating:
5.0

Customer did not leave a comment.

REINER S. 
Rating:
5.0

Customer did not leave a comment.

Bonnie F. 
Rating:
5.0

The employees were great - friendly and helpful, and the location was convenient.

Andrea B. 
Rating:
4.0

Customer did not leave a comment.

Warren M. 
Rating:
4.0

I had ordered 36 pads when I reserved my van 3 weeks ago and found out at pickup that I would receive only 18 pads,

Gary M. 
Rating:
5.0

Customer did not leave a comment.

FREDYX P. 
Rating:
5.0

Excellent last minute service!! Highly recommend!

Hunter W. 
Rating:
5.0

Everything was simple and easy.

RONALD W. 
Rating:
3.0

Customer did not leave a comment.

Keith S. 
Rating:
4.0

Customer did not leave a comment.

ARMAND H. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

Great customer service!

Tennessee L. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Very professional gentleman who assisted me. Top notch service in and in/out very efficient.

lee H. 
Rating:
4.0

Made reservation and "checked in" online. Uploading driver's license was simple. Attendant was friendly, and the service was quick to get us the keys so we could be on our way.

Rachel S. 
Rating:
5.0

Customer did not leave a comment.

Jenny W. 
Rating:
3.0

Customer did not leave a comment.

Brian J. 
No reviews have been submitted for this location.

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