Customer Reviews for Factoria Security Storage
(U-Haul Neighborhood Dealer)

541 reviews

13120 SE 30th St   Bellevue, WA 98005

(425) 562-7942

Location Hours

  • Mon-Sun: 9 am - 6 pm

Services at this Location:

Contact Us

(425) 562-7942

13120 SE 30th St
Bellevue, WA 98005

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 6 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing. Everything was good - vehicle was ready, check-in process was efficient, and representative was very friendly.

Karen M. 
Rating:
5.0

Great and easy moving experience, thx! Fast and very professional service obtaining and returning the truck.

JEFFREY E. 
Rating:
5.0

Customer did not leave a comment.

AMANDA B. 
Rating:
5.0

Customer did not leave a comment.

MARILYN ANNE C. 
Rating:
5.0

Great front desk guy. Friendly and very helpful.

OLUWATIMILEHIN A. 
Rating:
5.0

Na

JULIAN A. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA G. 
Rating:
5.0

Customer did not leave a comment.

Journey O. 
Rating:
5.0

Customer did not leave a comment.

LAUREN A. 
Rating:
5.0

Cork was great and the truck worked like a work horse and no surprises so much appreciate it! -Joey

JOSEPH ABRAHAM F. 
Rating:
3.0

The keyhole in the Dropbox was too small for the key

Isaac H. 
Rating:
5.0

THE DROP BOX IS TOO SMALL FOR THE VAN KEYS THIS NEEDS TO BE FIXED IMMEDIATELY

ISAAC H. 
Rating:
5.0

Customer did not leave a comment.

Kyle B. 
Rating:
5.0

In past UHaul rentals, reserved dollies were in the truck when I arrived and I assumed the same would happen with this reservation. I almost left without the dolly (thank god I checked!) but the error was caught in time. Ben was super helpful when I asked to borrow a broom when checking out and offered to do it for me. Oh, they have a cool rock display at the counter!. The team was nice and very helpful. Would recommend this place to a friend.

LISA M. 
Rating:
5.0

Nothing. Truck was clean, full tank and very friendly customer service.

Armando L. 
Rating:
5.0

The service was friendly, professional and really a pleasure. I will be back.

JOEL C. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA K. 
Rating:
5.0

Always prompt and friendly service. Have previously rented a storage space here and rented trucks at this location many times. Facility is well maintained, never any problems with vehicle operation. Supplies are reasonably priced. Inside is always clean and well lit. I think you'll like the service here.

TONI F. 
Rating:
5.0

Customer did not leave a comment.

ANDRII O. 
Rating:
5.0

Customer did not leave a comment.

JANE R. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN B. 
Rating:
4.0

I have nothing to add.

BRADLEY W. 
Rating:
5.0

Great customer service. All as expected

ROBIN C. 
Rating:
5.0

The gentleman in attendence was very courteous and professional.

JOHNNY LINDELL C. 
Rating:
3.0

The transmission on the Truck was in need of work. Shifting was somewhat unpredictable and one time going down a small hill, it shifted into a low gear. It made loud noises accelerating and decelerating.

Robert C. 
Rating:
2.0

Always good until the final day. I plan to extend the rental like I do rental cars whenever needed. One hour before the due time of 2:30 PM I got an alert that said the truck was due in one hour. I clicked through to extend this rental and was informed I could not. From this standpoint on the staff that I experienced were rude and disrespectful, capped off by a Saturday morning conversation that bordered on bullying. Very poor customer experience. I will not be back.

David C. 
Rating:
5.0

ALWAYS great to work with, very friendly, fast, and great service!

TAMARA A. 
Rating:
5.0

Great rental experience. No complaints. Truck was clean and ready to go at pickup time.

LEAH W. 
Rating:
4.0

The vehicle stopped while I was driving on the highway!!! Very scary!

Allison A. 
Rating:
5.0

a friendly attitude.

Robert G. 
Rating:
4.0

Customer did not leave a comment.

GREGG S. 
Rating:
5.0

None. Keep doing what you're doing. The gentleman working behind the counter at the Factoria Secure Storage location on Sunday September 19th was very friendly, professional and had a great sense of humor. This is going to be my permanent location for future rentals.

Christopher Y. 
Rating:
5.0

Customer did not leave a comment.

Roger L. 
Rating:
5.0

I enjoyed self return feature, app was easy to navigate and straight forward. Customer service was exceptional.

AGNIESZKA G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Amazing as always, thank you!

Tamara A. 
Rating:
5.0

Customer did not leave a comment.

KRISTIN A. 
Rating:
5.0

Best place to rent a u-haul in Bellevue

KELVIN K. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS L. 
Rating:
5.0

Cork Kyle was extremely cordial and helpful.

Thomas M. 
Rating:
5.0

We know your location very well, but for a new customer, the trees have grown over the years to block visibility of your sign from Richards Road. We will love to recommend you and will hope people can find you!

WILLIAM H. 
Rating:
4.0

Customer did not leave a comment.

MIHAIL M. 
Rating:
3.0

Sticky and grimy interior, even after I wiped it down. Having to go inside to pick up the keys completely defeats the point of self checkin during covid.

David H. 
Rating:
5.0

Great service as always! Thank you

Tamara A. 
Rating:
5.0

Thank you so much for letting me extend my trip and helping me with drop off

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS T. 
Rating:
5.0

I've rented from here a couple times and they are always great. I did notice the back door kind of jams although no fault to anyone as I'm sure that's just kind of happens over time. The gentleman who helped me at the counter was excellent.

BRIAN H. 
Rating:
5.0

Both agents I worked with at pickup and drop off were friendly and professional and made my experience seamless. Thank you very much!

ANNE W. 
Rating:
4.0

Overcharged. No one yet contacted me to clear the issue!

Valentin K. 
Rating:
5.0

Customer did not leave a comment.

Kari P. 
Rating:
1.0

My name is José Ricardo soler. I rented a van yesterday and used it for 10 miles. I put a gallon of gas at the pump and they are charging me $ 15 on the gas bill. How is that possible? it's not the money that bothers me !!! is the intention to steal my money !!!

JOSE S. 
Rating:
5.0

Customer did not leave a comment.

Andrea J. 
Rating:
5.0

Customer did not leave a comment.

IAN P. 
Rating:
5.0

Everything went smoothly. Customer service was great. Mission accomplished!

David P. 
Rating:
5.0

I've had a problem with the online after hours return. The site has a bug and I am unable to upload the odometer photo or move forward with the online return process. Frustrating, as this leads to a $20 fee

Carla M. 
Rating:
4.0

Customer did not leave a comment.

JULIE P. 
Rating:
5.0

Customer did not leave a comment.

ALEC C. 
Rating:
5.0

this whole experience was fantastic, thank you guys

Nicole R. 
Rating:
5.0

Super fast and easy

Jeromy A. 
Rating:
5.0

Customer did not leave a comment.

Patricia L. 
Rating:
5.0

This goes for all locations/dealers: after renting five trucks in two weeks, every truck needed to have the INSIDE of the windshield cleaned. The glare at night is just plain dangerous if you don't know to heat up the windshield with the defroster vents.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE M. 
Rating:
5.0

Customer did not leave a comment.

BRIAN W. 
Rating:
4.0

Confirm check in time upon return.

DANIELLE K. 
Rating:
1.0

The location was OK. The problem was that my rental location AND time was changed, and this was never communicated to me, so when I arrived I was informed I needed to return it at the original time, even though I only got to pick it up an hour later than I had reserved because the location was closed at my original time. They failed completely to set it up for touch-less pick-up.

JESPER J. 
Rating:
5.0

Customer did not leave a comment.

CONCETTA C. 
Rating:
5.0

Customer did not leave a comment.

KENNETH D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL CAMERON C. 
Rating:
5.0

The van we rented had very loose suspension - we basic dolphined (van going up and down) on all bumps on the road. Felt like you were on a carnival ride. Not good!

JOHN M. 
Rating:
4.0

Good guys, clean office, clean truck. Didn't try to overcharge like some do, and I appreciate it.

Robert W. 
Rating:
4.0

Overall, this experience went smoothly. Truck was ready to go and in good condition. There was a dolly and handtruck left in the truck from a prior renter that needed to be cleared out, but otherwise, no glitches. Check in and out was easy. Appreciate the app that allows for updated pictures of the condition before taking the truck off the lot. While I didn't use it, the ability to do online check-in and out is convenient.

KATHRYN K. 
Rating:
3.0

Customer did not leave a comment.

bijan M. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

STANLEY C G. 
Rating:
5.0

They are always super friendly. Vehicle was in great shape, and everything was easy and convenient and quick. Will be back!

TAMARA A. 
Rating:
5.0

Customer did not leave a comment.

Cal M. 
Rating:
5.0

Staff are always very helpful. They didn't have the dolly I had ordered but offered a furniture dolly as an alternative.

Toni F. 
Rating:
5.0

Super easy process. I have rented uhauls on and off over the years and this was by far the best experience I have had.

DWAYNE EVAN K. 
Rating:
5.0

Customer did not leave a comment.

BRETT B. 
Rating:
5.0

Customer did not leave a comment.

Yoong K. 
Rating:
5.0

Customer did not leave a comment.

JOHN N. 
Rating:
3.0

Sales person was friendly and very helpful and knowledgeable. The truck was a little bit dirty inside which I end up having to clean just in case I was to be charged for a dirty box truck that's really my only complaint so as long as there's to a degree clean I just worried of an extra fee.

TYSON C. 
Rating:
4.0

Customer did not leave a comment.

jack L. 
Rating:
5.0

Customer did not leave a comment.

Sang O. 
Rating:
5.0

Customer did not leave a comment.

KEVIN CHARLES A. 
Rating:
4.0

Customer did not leave a comment.

Megan A. 
Rating:
5.0

Great location for renting a U-Haul truck and also for self-storage. Highly recommend!

Roy T. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

We couldn't get the dome light or back door lights to turn off, no matter how many times we shut the doors and locked them! Even while driving they stayed on. Otherwise great experience.

Julia R. 
Rating:
3.0

Customer service was prompt and friendly. However, this is more of a communication issue between U-Haul and locations. Please disclose on the app whether or not things like furniture pads are available for use. I paid for the use of furniture pads for my move, but was told by the location that they did not provide them because there was no way to sanitize them b/c of COVID. I was also given an option for an appliance dolly that did not have a locking mechanism in the handle to make height adjustments. In other words, the handle could've potentially slid off the dolly. This was not an official U-Haul dolly but provided by location as another option.

Brian F. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
3.0

They did not have the 2 of the 4 dollys I had reserved. The person at the check-in desk was not very friendly either. I would try to avoid this location for my next rental.

Eunice C. 
Rating:
5.0

Customer did not leave a comment.

Alexandra Z. 
Rating:
5.0

Customer did not leave a comment.

RJ V. 
Rating:
5.0

A quick process to rent the van with no problems! Would definitely go back to this location in the future for another rental.

MATTHEW C. 
Rating:
5.0

The guy at the counter was efficient and helpful. Thank you!

melanie H. 
Rating:
5.0

Customer did not leave a comment.

JAVIER G. 
Rating:
2.0

check the mileage with the customer together. Don't charge more mileage for the renter.

wei D. 
Rating:
1.0

Booked a truck for Saturday (Sunny forecast) 1/23/21 ( a week in advance) & paid for movers (3 hours) thru Uhaul website. Uhaul didn't provide a truck until Sunday 1/24/21...in which was rainy & made my belongings dirty

Wan T. 
Rating:
5.0

Customer did not leave a comment.

peter C. 
No reviews have been submitted for this location.

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