Customer Reviews for Factoria Security Storage
(U-Haul Neighborhood Dealer)

869 reviews

13120 SE 30th St   Bellevue, WA 98005

(425) 562-7942

Office Hours

  • Mon-Sun: 9 am - 6 pm

Services at this Location:

Contact Us

(425) 562-7942

13120 SE 30th St
Bellevue, WA 98005

Services at this Location:

Office Hours

  • Mon-Sun: 9 am - 6 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Everything was great. The gentleman that checked us in was very professional and kind. I would highly recommend this U-haul location.

LASHAUN C 
Rating:
5.0

Thank you!

STANLEY G 
Rating:
5.0

Customer did not leave a comment.

REGINALD H 
Rating:
5.0

Cork was incredibly friendly and efficient. This location is leagues above other u-haul locations- this will be my first choice even if it means I have to drive a little farther.

TYLER P 
Rating:
5.0

Customer did not leave a comment.

Min C 
Rating:
5.0

Customer did not leave a comment.

Scott P 
Rating:
5.0

Customer did not leave a comment.

PAUL S 
Rating:
5.0

I am very satisfied with the staff. Really appreciate the business.

Aftab L 
Rating:
5.0

This truck was in perfect condition for having over 106;000 miles on it. It was also the best driving of all that I’ve rented from U-Haul. Great Equipment and great service!

Walter H 
Rating:
5.0

I’ve used many U-Haul locations - and this one and the gentleman I dealt with was outstanding! I will use this location again!

THERESE B 
Rating:
5.0

Customer did not leave a comment.

Antonio M 
Rating:
5.0

Customer did not leave a comment.

Kourtney R 
Rating:
5.0

Great customer service!

WAYNE C 
Rating:
5.0

The gentleman who helped me at the Factoria Security Storage was so kind, courteous, courteous, and thoughtful, he could not be any better. A model of customer service and simply, warm humanity. Highest recommendation!

ROBERT K 
Rating:
5.0

The man who helped us was fantastic!!

AMY L 
Rating:
5.0

Customer did not leave a comment.

DENISE J 
Rating:
5.0

This location is the best in the area period

CRAIG O 
Rating:
5.0

Great!

JENNIFER A 
Rating:
5.0

Front desk staff was very friendly and knowledgeable. They are were very fast and efficient.

Christian M 
Rating:
5.0

Cork Kyle was extremely friendly and made me feel welcome.

Adrian V 
Rating:
5.0

the only problem was that i was charged for safemove coverage when i opted out of this.....so i am hoping the credit of 15.00 will be issued ...

Joan F 
Rating:
5.0

Your process was smooth and efficient

LEONARD T 
Rating:
5.0

Customer Service was excellent and accommodating.

GAIL L 
Rating:
4.0

Friendly staff!

Jennifer H 
Rating:
3.0

Vehicle had multiple issues. Warning symbols were shown in the vehicle on picking up the vehicle and the staff said the issue is known already. They did not maintain vehicle well.

JANARTHANAN S 
Rating:
5.0

I love the Factoria UHaul, always outstanding service and the best for my needs. Aces!

LOUISE H 
Rating:
5.0

They were really nice at getting things correct and went the extra mile to do so.

RANDY S 
Rating:
5.0

Customer did not leave a comment.

THOMAS S 
Rating:
5.0

Customer did not leave a comment.

MARY H 
Rating:
4.0

Customer did not leave a comment.

Zack V 
Rating:
5.0

Customer did not leave a comment.

STELA A 
Rating:
5.0

Easy to rent and was able to leave my car for the day. Nice job. I would rent here again.

David S 
Rating:
5.0

Customer did not leave a comment.

ANGEL D 
Rating:
5.0

Ben was a joy to work with from start to finish. Moving isn’t fun, but Ben made sure renting a truck and the logistics was not something I would have to worry about. Even brought the truck back a little than planned and he didn’t hesitate to let me extend my time longer. Come here for the best experience.

TAN T 
Rating:
4.0

Customer did not leave a comment.

Daniel L 
Rating:
5.0

This facility is excellent. My rental was ready to go and, thanks to the employee, check out was fast and efficient. A+

Christopher T 
Rating:
5.0

Customer did not leave a comment.

Craig P 
Rating:
5.0

Customer did not leave a comment.

Carmela D 
Rating:
5.0

Customer did not leave a comment.

BRIYAR K 
Rating:
5.0

Everything was perfect actually..the agent offered up exemplary customer service and competence

Joan F 
Rating:
5.0

This is my favorite UHaul! I had to move myself into storage, my daughter' and son into apartments this year. Cork is awesome. He knows the business, is very friendly and helpful. I highly recommend this location for an easy experience.

PAMELA L 
Rating:
5.0

friendly staff, Ben and Cork are great!

WEI Z 
Rating:
5.0

Everything went on as planned, it was very straightforward

REUBEN M 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN A 
Rating:
5.0

Customer did not leave a comment.

BRADLEY L 
Rating:
5.0

Customer did not leave a comment.

MANOUCHEHR K 
Rating:
5.0

Customer did not leave a comment.

JULIE A 
Rating:
5.0

Customer did not leave a comment.

Bo F 
Rating:
5.0

Customer did not leave a comment.

JASON W 
Rating:
5.0

Customer did not leave a comment.

WILLIAM O 
Rating:
5.0

Customer did not leave a comment.

Aurelio R 
Rating:
5.0

Customer did not leave a comment.

Cecilia D 
Rating:
5.0

Customer did not leave a comment.

JAMES T 
Rating:
5.0

Good service. The van we rented performed great

PETER D 
Rating:
5.0

great customer service

JENELLE H 
Rating:
5.0

Customer did not leave a comment.

MOSES M 
Rating:
5.0

Ben was amazing! 10/10 would recommend

BRITTANY J 
Rating:
5.0

Best U-Haul site I have been to. Van was nearly new and drove very well.

COREY M 
Rating:
4.0

Customer did not leave a comment.

HUAJUN X 
Rating:
5.0

Customer did not leave a comment.

Sukrut N 
Rating:
5.0

Great fella Cork. So nice and helpful.

PAMELA L 
Rating:
5.0

Customer did not leave a comment.

JOHN J 
Rating:
5.0

Customer did not leave a comment.

ARASH A 
Rating:
5.0

No suggestions at this time.

WALT B 
Rating:
5.0

Excellent service

JOHN H 
Rating:
2.0

The personal at the front door were very unpleasant.

Pascal k 
Rating:
4.0

Very good service

HAROLD E 
Rating:
5.0

Customer did not leave a comment.

Katy B 
Rating:
5.0

Customer did not leave a comment.

ERIC D 
Rating:
5.0

Customer did not leave a comment.

MICHELLE H 
Rating:
5.0

No problems. Friendly and quick check-out and check-in without having to use the app. No surprises on charges. No pressure to buy any extras.

STEPHEN S 
Rating:
5.0

Customer did not leave a comment.

janet m 
Rating:
5.0

Good

Ali A 
Rating:
5.0

Best location, the owner is really good and friendly. I had a question about keeping the car one more day but he was really courteous on his explanation even thought it wasn’t possible. Cool dude, cool business.

NATHAN G 
Rating:
5.0

Customer did not leave a comment.

Jake L 
Rating:
5.0

Customer did not leave a comment.

Samuel L 
Rating:
5.0

I have rented UHauls for quite some time now and this experience ranks as the best - clean and dependable equipment, efficient and professional customer service, and a warm, welcoming office space. Thank you!

Jennifer M 
Rating:
5.0

Provide more specific instructions for using the app to access elevator. For example select up or down button and wait until the elevator car arrives before pushing unlock in the app, then wait for it to show open before selecting floor (or other procedure if more effective.) Consider carts with front wheels that allow better handling.

Kathryn H 
Rating:
1.0

Customer did not leave a comment.

Gijun S 
Rating:
5.0

The location was stellar in itself. But having U-haul bump my reservation twice in the last 24 was not. Def bummed about that considering I placed reservation months in advance!

CORTLANDT O 
Rating:
5.0

Customer did not leave a comment.

Jon P 
Rating:
5.0

The receptionist was terrific!

KWAME O 
Rating:
4.0

Billing system is not good. I returned van, employee didn't check anything and send receipt later. One full day later I never get receipt. I need to know how much charging on my card. The location is good, but service is not good.

TSUTOMU A 
Rating:
5.0

Customer did not leave a comment.

kevin N 
Rating:
5.0

Service was good and efficient.

Jeffrey C 
Rating:
5.0

Ben, the manager who helped us, was way above and beyond!

PATRICK R 
Rating:
5.0

Customer did not leave a comment.

Karina K 
Rating:
5.0

Customer did not leave a comment.

Mark T 
Rating:
5.0

U-Haul needs to make it clearer when they change locations of where to pick up the truck. I just happen to call about another issue and found that my pickup location had been changed to another location on the other side of town. When I picked up the van, another women was there who was told her van was at another location far away. Lucky for me, I found out a day early, because of my call, this woman didn't find out until she arrived and was dropped off to get her van. Otherwise the service was great! The new Ford van was amazing and easy to use...nothing like the older vans.

James C 
Rating:
5.0

We always receive excellent service nothing needs improvement

kelvin k 
Rating:
5.0

Efficient, friendly, prepared. Great experience.

Drew P 
Rating:
3.0

Customer did not leave a comment.

TIMOTHY S 
Rating:
5.0

Customer did not leave a comment.

Laura B 
Rating:
4.0

Customer did not leave a comment.

Irene H 
Rating:
5.0

Ben and Cork are Rock Stars when it comes to customer service and helping out!

Melissa M 
Rating:
5.0

Cork was super helpful, knowledgeable, and friendly! I had zero issues making my reservation, and picking up the truck. Thank you for the excellent customer service!

Cristina H 
Rating:
5.0

Customer did not leave a comment.

jeff h 
Rating:
5.0

Customer did not leave a comment.

Leslie C 
Rating:
5.0

Great folks!

Marvin B 
Rating:
4.0

I would like to see the vehicles rented out with full tanks of gas. It is easier to return a vehicle with a full tank then to try to fill the tank to some less-then-full indication like mine was at 3/8s of a tank.

David M 
No reviews have been submitted for this location.
  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top