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DESMOND L
Customer Reviews for Factoria Security Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience. On site management is very capable and amenable.
SCOTT RMy bill included a fuel charge that was not warranted. I contacted UHaul by email with no response. The location didn’t have anybody to check my truck back in and told me to drop the keys in a box which meant online check in not available. The appliance dolly was not functioning correctly. Not a good experience
Michael MCustomer service at this location is phenomenal they make it absolutely stress-free and are extremely professional. I would use them again and invite anyone else to do so as well.
RACHAEL WEverything was great. The gentleman that checked us in was very professional and kind. I would highly recommend this U-haul location.
LASHAUN CThank you!
STANLEY GCork was incredibly friendly and efficient. This location is leagues above other u-haul locations- this will be my first choice even if it means I have to drive a little farther.
TYLER PI am very satisfied with the staff. Really appreciate the business.
Aftab LThis truck was in perfect condition for having over 106;000 miles on it. It was also the best driving of all that I’ve rented from U-Haul. Great Equipment and great service!
Walter HI’ve used many U-Haul locations - and this one and the gentleman I dealt with was outstanding! I will use this location again!
THERESE BGreat customer service!
WAYNE CThe gentleman who helped me at the Factoria Security Storage was so kind, courteous, courteous, and thoughtful, he could not be any better. A model of customer service and simply, warm humanity. Highest recommendation!
ROBERT KThe man who helped us was fantastic!!
AMY LThis location is the best in the area period
CRAIG OGreat!
JENNIFER AFront desk staff was very friendly and knowledgeable. They are were very fast and efficient.
Christian MCork Kyle was extremely friendly and made me feel welcome.
Adrian Vthe only problem was that i was charged for safemove coverage when i opted out of this.....so i am hoping the credit of 15.00 will be issued ...
Joan FYour process was smooth and efficient
LEONARD TCustomer Service was excellent and accommodating.
GAIL LFriendly staff!
Jennifer HVehicle had multiple issues. Warning symbols were shown in the vehicle on picking up the vehicle and the staff said the issue is known already. They did not maintain vehicle well.
JANARTHANAN SI love the Factoria UHaul, always outstanding service and the best for my needs. Aces!
LOUISE HThey were really nice at getting things correct and went the extra mile to do so.
RANDY SEasy to rent and was able to leave my car for the day. Nice job. I would rent here again.
David SBen was a joy to work with from start to finish. Moving isn’t fun, but Ben made sure renting a truck and the logistics was not something I would have to worry about. Even brought the truck back a little than planned and he didn’t hesitate to let me extend my time longer. Come here for the best experience.
TAN TThis facility is excellent. My rental was ready to go and, thanks to the employee, check out was fast and efficient. A+
Christopher TEverything was perfect actually..the agent offered up exemplary customer service and competence
Joan FThis is my favorite UHaul! I had to move myself into storage, my daughter' and son into apartments this year. Cork is awesome. He knows the business, is very friendly and helpful. I highly recommend this location for an easy experience.
PAMELA Lfriendly staff, Ben and Cork are great!
WEI ZEverything went on as planned, it was very straightforward
REUBEN MGood service. The van we rented performed great
PETER Dgreat customer service
JENELLE HBen was amazing! 10/10 would recommend
BRITTANY JBest U-Haul site I have been to. Van was nearly new and drove very well.
COREY MGreat fella Cork. So nice and helpful.
PAMELA LNo suggestions at this time.
WALT BExcellent service
JOHN HThe personal at the front door were very unpleasant.
Pascal kVery good service
HAROLD ENo problems. Friendly and quick check-out and check-in without having to use the app. No surprises on charges. No pressure to buy any extras.
STEPHEN SGood
Ali ABest location, the owner is really good and friendly. I had a question about keeping the car one more day but he was really courteous on his explanation even thought it wasn’t possible. Cool dude, cool business.
NATHAN GI have rented UHauls for quite some time now and this experience ranks as the best - clean and dependable equipment, efficient and professional customer service, and a warm, welcoming office space. Thank you!
Jennifer MProvide more specific instructions for using the app to access elevator. For example select up or down button and wait until the elevator car arrives before pushing unlock in the app, then wait for it to show open before selecting floor (or other procedure if more effective.) Consider carts with front wheels that allow better handling.
Kathryn HThe location was stellar in itself. But having U-haul bump my reservation twice in the last 24 was not. Def bummed about that considering I placed reservation months in advance!
CORTLANDT OThe receptionist was terrific!
KWAME OBilling system is not good. I returned van, employee didn't check anything and send receipt later. One full day later I never get receipt. I need to know how much charging on my card. The location is good, but service is not good.
TSUTOMU AService was good and efficient.
Jeffrey CBen, the manager who helped us, was way above and beyond!
PATRICK RU-Haul needs to make it clearer when they change locations of where to pick up the truck. I just happen to call about another issue and found that my pickup location had been changed to another location on the other side of town. When I picked up the van, another women was there who was told her van was at another location far away. Lucky for me, I found out a day early, because of my call, this woman didn't find out until she arrived and was dropped off to get her van. Otherwise the service was great! The new Ford van was amazing and easy to use...nothing like the older vans.
James CWe always receive excellent service nothing needs improvement
kelvin kEfficient, friendly, prepared. Great experience.
Drew P