Customer Reviews for Factory Direct Mattress

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Factory Direct Mattress

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SALLY E.
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Customer did not leave a comment.

Daniel S.
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I had to drive 40 minutes out of my way for the pick up, despite being able to place an order for my equipment at a large, local U-Haul location. I still had to go to another UHaul location after picking up my truck to get my moving blankets and mattress bags I ordered since Factory Direct did not have any. The truck had a massive crack spidering in several directions across the windshield including across my field of vision. I was told I could not un-couple or re-couple the car hauling trailer to access the moving ramp without having it re-inspected, yet there was no inspection performed on the vehicle being towed or on my loading of the vehicle, which doesn't make much sense. I also later found out I was charged $30 more than my quote and have no idea why. The reason I originally decided on UHaul was because the local Rock Island Uhaul gave my wife a couple extra used clothing boxes for free after she purchased one. I recognized this excellent customer service and wanted to reward it with more business. The logistics in scheduling at a corporate level are extremely poor. I regret using UHaul and will use another company next time.

SHAWEN C.
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After explaining my experience to the owner he was going to talk to his rep to see if he could get me some compensation. I noticed a charge of $16.05 on my account with no explanation. This hardly seems like compensation and leaves wondering if I want to use uhaul again

DEREK S.
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Customer did not leave a comment.

Steven B.
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Customer service was beyond expectation and very clean and inviting .

Mark H.
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Jerry R.
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Kevin B.
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Great knowledgeable staff and customer service. Highly recommend them!

Jeff B.
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matthew B.
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DAVID D.
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Linda A.
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Robert T.
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Over booked my truck and then called me needing me to return it at 5pm same day I rented it and still charged me the 19.99 one day rental charge.

Tracy R.
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Dan G.
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Cecil D.
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Transaction handled quickly and efficiently. Excellent service.

TIMITHY M.
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The only suggestion I have is: Stop making it difficult for people to reserve your service by "digitally demanding digital proof/ pictures " instead of just typing in drivers licenses and such. Not everyone know's how, nor has the capabilities that today's techno-world demands.

Srikanth G.
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Customer did not leave a comment.

Theresa G.
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Excellent service!!

Paul S.
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ALEXANDER G.
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Quick simple process. Very clean vehicles.

Coty F.
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Camille T.
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MICHAEL W.
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Denise F.
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Very friendly staff and service.

leon B.
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Totally impressed with this end of the trip. The representative showed us how everything work, connected everything correctly and we were totally impressed by the way the trailer pulled easily.

LOGAN P.
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Jennifer K.
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It's was great customer service, also clean truck!

Alexander K.
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Customer did not leave a comment.

CHRISTOPHER E.
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Dennison S.
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Tommie Q.
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I was trying to get a trailer all day.Had a quote earlier and when I went to get the trailer it was different.Got trailer at the end of the day after 6 and started early in the morning.Plus had to go to another state to get it as when I got to the location was told to it was reserved.

Matthew M.
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Location was great. Uhaul app & website we're slow. Slowed the Rental & return process

Chris E.
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Customer did not leave a comment.

Larry S.
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Alice M.
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Tina M.
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Nothing the person was extremely Diligent and polite.

Jessica G.
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Customer did not leave a comment.

Katherine B.
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Ronald K.
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Drentha H.
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Wendell H.
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Customer did not leave a comment.

Dennison S.
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Customer did not leave a comment.

Kris S.
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Cheryl M.
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Cheryl M.
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Andrea W.
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Aaron B.
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James C.
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Jeffrey P.
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Some problems with the uhaul conouter system but it was worked out in 15 minutes.

No reviews have been submitted for this location.

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