First of all, I rented the trailers 2 weeks before my move date to make sure they would be available. 2 days before my move date I got a call from Uhaul saying the equipment was not going to be available on the requested date and time ( I rented 2 trailers). 1 was going to be ready the original day, but instead of 9am which was what I requested, it wasn't going to be ready till 4pm. The 2nd trailer wasn't even going to be available till the following day, and at a totally different location 45 minutes away. Ended up having to drive 45 mn away for one, and over an hour for the other the same day to pick up both trailers to make my move date. Then when I picked one of them up, it was supposed to include 2 dozen moving blankets, which the location said they did not have, so I had to do without them. I dont understand why it lets you rent a trailer without knowing if they are even going to be available that day, there needs to be a better system in place for these types of things.
Austin G
Newcomb Warehouse Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Muscatine, IA 52761
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- 4.0 Average Customer Rating
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The location is in the middle of nowhere. People were nice enough, but frankly to switch me to a location nearly an hour away from where I rented was really upsetting. I needed the trailer for a move so I went through with it but to get a call the day before and be told I had to drive almost two hours round trip to pick it up is bad business. I would have sought out a different provider had I know this surprise would be dumped on me.
Roy SExcellent service, very nice people and they explained everything perfectly.
ALEJANDRA R+moving went smoothly & were able to get the trailer back before the big storm. THANK YOU!
Ben RFriendly & helpful. Highly recommend.
KATHARINE G