I had trouble with the phone app check in. I tried to start the check in process and the screen was blank. I was grateful someone was around to check me in manually. Very nice. I don't know if my phone is too old. iPhone 6S or it's something else.JOHN D.
Customer Reviews for Fagers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I made my reservation a month in advance and I was disappointed that 3 days before my pick-up date UHaul changed the size of my truck from15' to 10' - if they can deliver a 10' truck to my location for a rental, why can't they deliver a 15"? I really need the 15" truck, I got let down but by then it was to late to make other arrangements.Bradley B.
This was not my original location I had picked. They were very understanding. Accommodating, and professional. Definitely recommend if you live in the area.AMANDA ANN H.
Customer did not leave a comment.KEITHROBERT C.
Need to improve the after hour pickup and drop off procedureMelinda H.
Customer did not leave a comment.Ann B.
Very accommodating to our needs. Very helpful. Location was convenient to us and easy to access.Walter W.
Customer did not leave a comment.DANIEL M.
Customer did not leave a comment.James M.
Customer did not leave a comment.Marlin C.
Customer did not leave a comment.Henry P.
Staff was able to provide blankets - which were useful. Truck had the following issues: 1) struggled to keep speed on the highway 2) side view mirrors were rusted to the point that they could not be adjusted 3) ride was very rough 4) brakes made noise when in use - would recommend you retire this truck from your fleet - with that said it did serve the purpose of getting our goods moved as needed.Tony M.
Nothing but I believe I left my prescription glasses in the cup holder . Wondering if they found them?cary L.
Customer did not leave a comment.MARY B.
There could have been more signs indicating that this drop off location was a U Haul location. It was at a very busy intersection and tucked away from the road. The only reason I saw it was that there was a U haul truck parked in the drivewayJennifer W.
Customer did not leave a comment.GEORGE M.
Take your app, who invented it, & who controls it, and shit can them all. The app was completely useless. I had to call for assistance twice when picking the truck up. Took 35 minutes. Had to call again when I returned truck. After getting 1/2 through with app, it don't let you continue.JAMES S.
Customer did not leave a comment.Ellen B.
very easy. no lines. drop box pick up / drop off was great.Laurie A.
Customer did not leave a comment.Rodger M.
The worst customer service department I have ever dealt with. They refused to help with my rental problem and refused to put me through to someone that would help. Absolutely frustrating to deal with horrible customer service the day if your move.Timothy H.
Customer did not leave a comment.Angela N.
I was told by the man at Fagers that i should go to allentown, rent the tow dolly there and tow one way, so I don't have to drive 200 miles of highway hauling an empty dolly. He did not tell me the rate for a 1 way was $80 more. I am pissed and will never rent uhaul againGeorge N.
Customer did not leave a comment.Chinomnso E.
Dealings for four rentals has been great.MARCUS M.
Customer did not leave a comment.Marie L.
Customer did not leave a comment.Matt G.
The POC in Shrewsbury was very kind! I am a 58 yr old woman helping my daughter move.. he took time to explain the vehicle and was extremely patient with my questions. I would highly recommend this location where a warm hometown welcome was offered!Denise H.
Very easy to find however the trouble was using the U-Haul app to drop it off because it would not connect to the location services on my iPhone even though everything was turned on Had to call U-Haul and was on hold foreverSTEVEN S.
Add a more-noticeable sign to indicate the location of the unattended-drop-off drop-box.Christian C.
Guy was very helpful at uhaul location we rented from .. will use this location again if we need anything moved in the futureDiane S.
Customer did not leave a comment.Ronette T.
People are friendly and had vehicle ready to goWanda R.
Customer did not leave a comment.Cynthia M.
Everything went very well.Lesa P.
Customer did not leave a comment.Joseph B.
The location and the provider was great and patient. However, I was not able to use the uhaul app to pick up the truck. It simply wouldn't work. I tried it for 20 minutes before I went in and spoke to the representative. After that, things went great.Chandler S.
Customer did not leave a comment.Tyler T.
Mr Fager was very helpful.Linda F.
Customer did not leave a comment.John W.
Customer did not leave a comment.John W.
Customer did not leave a comment.Duane J.
very helpfulHolly K.
Customer did not leave a comment.Cristina R.
Customer did not leave a comment.Adam C.
Customer did not leave a comment.JESSE H.
Keep Mark as your rep. It was the smoothest rental I've experienced, and I've had plenty over the last several years.Garland L.
Very friendly and polite.Mark R.
Customer did not leave a comment.Barbara T.
Customer did not leave a comment.FRANK A.
Customer did not leave a comment.Lisa M.
It was a run down parking lot with a closed, run down office and a pole with a dirty box to return the keyAndrew S.
Customer did not leave a comment.Michael O.
Customer did not leave a comment.richard S.
Agent was friendly and efficientallan S.
the only issue I had was I did not have a drop-off location assigned. I called the 800 number and the rep kept cutting me off every time I tried to speakDonald M.
The Trailer Coupler was rated at 10,000 lbs. and received a 2" ball. Most 2" Balls only have a rating of 6,000 lbs. My gross load was almost 7,000 lbs. I probably should not have been using this trailer even though I did not have any problems. The Trailer Couplers should receive a 2 5/16" Ball which is usually rated at 10,000 lbs.Norman S.
Customer did not leave a comment.patrick K.
Super customer service. Quick and easy rental. Equipment was clean and well maintained. We checked the truck together before we left. This is at Coach Light so grab a bite if your hungry from moving!Donna N.
Customer did not leave a comment.Ashley P.
Customer did not leave a comment.