None of the blankets or dollies I ordered were provided. Upon return I was told that sometimes when people order via the internet that the orders don't show all of the extra items. Sounds like bs to me.Kenneth R.
(U-Haul Neighborhood Dealer)
Shrewsbury, PA 17361
- Mon–Fri6:30 am–1 pm
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in Shrewsbury, PA 17361
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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No complaints about the location. I dropped off on a Saturday when they were closed so I never interacted with anyone from the facility. Trying to close out the drop off with the app was frustrating and unsuccessful. I had to call and the operator told me to drop off the key. I did receive an email on Monday closing out my transaction so I appreciate the work of Fabers (the drop off facility) in closing me out in a timely and accurate manner!!Kevin R.
Started to do e-check in and owner came out to unhook me and take back the trailer before I could even properly sign in to the Uhaul website. Quick and easy.Erik J.
Using the app to check in is terrible. Even the customer service people I called for help said that the app doesn't work well and has lots of problems. Do yourself a favor and rent a truck somewhere else. Moving is hard enough without this hassle!!Dave M.
The pickup situation was a nightmare. App screen frozen, did not allow access (customer ahead of me had same issue so in general your process has an issue that needs fixing). When I finally did get it to unfreeze and work (30 minutes later) I had to reenter a great deal of information that I had already entered even though my order number was on the screen. Had to again submit my drivers license (did it the day before as requested by text. The 800 operator Diana Ortega was fabulous...patient, kind, stay with me the entire 45 minutes it took for the app to work. Even after 45 minutes using the app the final picture of dashboard gas and mileage refused to upload. Now trying to get the picture I took on my camera back to Diana and having difficulty. The check-in process worked like it should (thank God!). Daughter-in-law had the exact same hassle and will never do it again and I am not sure I will ever rent from U-Haul again. Again Diana Ortega was superb!Sandra W.