Terrible!! requested a 20ft truck at Hahn Road location in Westminster, MD. Was told the day before pick up that we had to drive to Hampstead, MD to get the truck. Then, the morning of pick up, 15 min before leaving for Hampstead, we received another call stating that there was no truck available for us in Hampstead and we could get a truck in Westminster but it was going to be a 26FOOT TRUCK! No way were we going to drive a 26ft truck to Pennsylvania for 3 hours and the truck would probably only be 2/3 full and contents would slide around and be damaged! We were told no 20 ft trucks were available anywhere in our vicinity so we had to settle for a 15ft truck and had to drive to Shrewsbeery, PA for pick up. That resulted a a delay of 90minutes to drive there and back before we could even begin to start loading! On top of that, the location in Shrewsberry was closed so we couldnt get the furniture pads that we had ordered so I had to make an additional trip to another uhaul location in Westminster to pick up pads! This is ridiculous and I plan on sharing our horrible experience with others. We should have been reimbursed financially but all we got was the extra miles credited to drive the truck from Shrewsberry. As you should well know, moving day is extremely stressful enough and its more about valuable time that was wasted getting our truck! We are not at all pleased!!
RICHARD P
Fagers
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Shrewsbury, PA 17361
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richard pLower costs!
KENNETH PBetter preparation prior to customer arrival to expedite pick-up.
CAMERON CThere were no moving blankets in our rental and we had requested them and were charged for them. But then. No way to to report they were gone after checking out the truck.
Richard S