Didn't like the online sign in but couldn't call the office during office hours.
Michael D
Customer Reviews for Fagers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was dropping off after hours, signage for the key drop and instructions for where to park could have been a little clearer, but still was able to manage. Not sure about lighting as it was still daylight out, but the lot was clean. It's a touch entrance/exit that close to the intersection, but I don't think there's anything that could be done about that. Also, this survey is forcing me to answer yes/no on personnel even though I had no interaction with any.
Steven AThe guy was very helpful! And even stayed late so I could get the truck!
JASON SThe gentleman operating this facility was very knowledgeable, personable and helpful.
W HEverything went so smoothly. People were helpful and friendly.
William CMy app experience was horrible. I was overcharged and could not remove the additional charge myself. I had to chat with an agent thru the app who then told me I would have to call customer service who then wanted to transfer me to a tech person. I was forced to pay the overage hoping a refund will come thru after the final charges are applied.
ANN PLocation is not open/manned on the weekends, so my process was online with emails and the app. THAT WAS AN ABSOLUTE NIGHTMARE! If not for Freda on the help line from Harrisburg (a smart, helpful angel) this would have been a failure. My reservation disappeared, twice - on the day before and day off pickup. I scanned in my license, and that was lost, so I scanned it in again, and the system defaulted to my old license from seven years ago and denied me.
Brian RNo issues with the place, overall besides some tripping hazards and the trucks parked too close to take adequate photographs of the equipment prior to leaving. I would definitely use this place again to rent my next truck. The only large issues I had were with the U-HAUL app and the "check-engine" light being illuminated as soon as I started the truck. The Roadside Assistance representative directed me to continue using the vehicle as it was the maintenance indicator. No issues with the truck beyond that
Nicholas GPersonnel weren't there. I dropped off after hours
DALE PHad issues with the app and had to call support, but they then gave me extra time
Joesph FGood sized lot, easy to park.
Logan DEverything was just fine, I do not have any improvements to recommend. Mark, the sales manager was fantastic. Thank you!
MARIO MBrakes felt a little weak and we think the truck has seen it's better days. But it got the job done.
Charles YVery convenient location and fast, friendly service.
ray bDon't give me the truck almost on empty, I filled it up and left it with enough gas for at least 100 more miles and during check out you guys tried to charge me for more gas instead of refunding me. I left it with 3 times more gas than you left it for me. Horrible scammy move.
GREG ATruck inside was filthy
Jessica HGreat service on a busy morning for the uhaul office and customers. Handled well and efficient. Greeted by a pleasant young lady and the owner manager moved through the waiting customers quickly and did a great walk through.
CHARLES BGreat service! Trailer was perfect!
RYLAND DOverall a good experience. I wish this location had vans. That’s all I really needed.
SCOTT AMark was nothing but fantastic for this transaction.
MICHAEL CEasy parking and key drop off.
MARK BI have rented many uhauls at different places. But this location was the best location ever, friendly n willing to do anything to make it an easy transition.
DON HNothing. You guys were great! Will rent from you again.
SUSAN BNo issues. Got a quick lesson on the truck.
Kurt WTerrible!! requested a 20ft truck at Hahn Road location in Westminster, MD. Was told the day before pick up that we had to drive to Hampstead, MD to get the truck. Then, the morning of pick up, 15 min before leaving for Hampstead, we received another call stating that there was no truck available for us in Hampstead and we could get a truck in Westminster but it was going to be a 26FOOT TRUCK! No way were we going to drive a 26ft truck to Pennsylvania for 3 hours and the truck would probably only be 2/3 full and contents would slide around and be damaged! We were told no 20 ft trucks were available anywhere in our vicinity so we had to settle for a 15ft truck and had to drive to Shrewsbeery, PA for pick up. That resulted a a delay of 90minutes to drive there and back before we could even begin to start loading! On top of that, the location in Shrewsberry was closed so we couldnt get the furniture pads that we had ordered so I had to make an additional trip to another uhaul location in Westminster to pick up pads! This is ridiculous and I plan on sharing our horrible experience with others. We should have been reimbursed financially but all we got was the extra miles credited to drive the truck from Shrewsberry. As you should well know, moving day is extremely stressful enough and its more about valuable time that was wasted getting our truck! We are not at all pleased!!
RICHARD PNothing
richard pLower costs!
KENNETH PBetter preparation prior to customer arrival to expedite pick-up.
CAMERON CThere were no moving blankets in our rental and we had requested them and were charged for them. But then. No way to to report they were gone after checking out the truck.
Richard SDon’t change a thing… great experience! Thanks.
JOSEPH DExcellent experience.
Joseph AIt was fine
JOHN MGreat communication, got me a uhaul last minute, rented to me right on the spot. we will definitely be using this place again, whatever this guy gets paid is NOT enjoy! The app did give me some difficulties but this guy helped me right away!
Emma TN/s
Ainsley MThe vehicle ran rough especially on starting. It was clean and remained so but I was inappropriately charged a cleaning fee which I want refunded and have yet to get a response about. This location called me after business hours the evening before my early morning rental that they did not have the dolly and blankets I needed. It too me two hour that night and another hour the next morning to get those items.
MARKO BThis was not the one I requested. I went 20 onion Blvd first and that's when I found out about Forest Ave location. Your app is the most frustrating one I have ever used.
Carroll HThe included blankets were a nice touch and came in handy.
Terence AAlso would recommend the restaurant
MICHAEL JEverything was great. Very friendly and helpful.
Kermit HNothing significant to remark.
CHRISTOPHER Vthe app was a pain because service is bad in the area.
Bradley DThe experience of using the app was not good. I struggled to make it work correctly. When taking pictures, if the phone rotated, it would reset the whole process and I had to enter all the information again. I also struggled to even get to the right screens to make my selections. This was on an Android phone.
Jason LGreat service
Steven ZI have used this location for 13 years and see no reason to look elsewhere. The owner is extremely helpful and takes your move seriously; job well done!!!
Robert SI all ways prefer to drop off the trailers due the owner is very helpful and very kind
Hector PI ordered a part had to wait then had to come back to this location when I wanted to be 30 miles away from
Michellee KVery professional
Leon EDudes, your app didn't work and I wasted 1 hour on the phone trying to return my dolly. First time on the line with customer service we were disconnected. I had to call again another 35 min wait. My time is valuable, I have used uhaul over a dozen times over the years with great experiences. This time was very frustrating! I truly hope this isn't going to be the new normal
Ricky AGet newer vehicles
JOHN MWe struggled with the website check in, about half the struggle could have easily been our end, but the website kicked us out repeatedly through the process. My ex husband suggested walking in the restaurant and asking if anyone there knew anything about the U haul stuff, and there was a gentleman in there that handled that stuff. Once he was involved, it was incredibly easy, and he was just genuine pleasure to deal with, incredibly kind and understanding! He literally took care of everything and had the keys in my hand in 5 min. Even walked outside and started the truck :) I feel terrible for not remembering his name because he absolutely deserves recognition!! Thank you for making my move be that much smoother!!
Stephanie SI was provided a vehicle that had a check engine light on as soon as we picked it up. I was told that the UAHL shop said they were aware that the light was on, and it should not be a problem. Well during the 21-hour trip, other lights like the ABS lights the transmission sensor light, the cruise control would automatically come off as soon as I hit a bump, etc... The issue created a gas refill more often as the truck started using fuel more quickly. It also limited the M controls for hills which also ate more fuel. It cost me at least 2 additional tanks of gas that was more than frustrating.
Kevin RNot much to say, nothing more than a drop-off point.
Christine Pthe service was great
Clifford JThe owner is a very nice person
Hector PThe app is not working well. It is too slow
Radboud PNone of the blankets or dollies I ordered were provided. Upon return I was told that sometimes when people order via the internet that the orders don’t show all of the extra items. Sounds like bs to me.
Kenneth R