Customer Reviews for Fains Development LLC
(U-Haul Neighborhood Dealer)

Rating:

1.0

Terrible experience. I was changed location without previous notice. When I arrived to the location I initially chosed, they told me I had to go to a different location. When I arrived to the new location after getting an Uber, there was nobody there. I had to call and call until someone finally came driving and gave the keys. Also, the location is sketchy. Bad experience.

Rating:

5.0

The employee helping us was very helpful

Rating:

1.0

The truck was not available when I got there. The wait on the phone to speak with someone was really long. When scheduling for the pick up the representative did not give me an option on how to pick up. My original pick up arrangement location was cancelled and changed without anyone asking if it was ok. The location that I had to pick up from was dangerous and unsafe. I would like a full refund for my experience. It took 1 hour from my reservation time to actually get a truck also.

Rating:

2.0

Really sketchy neighborhood

Rating:

5.0

Indicate better that this location is mobile app dominate that you don’t need to see anyone. The owner came to make sure it as smooth and that was very kind but U-Haul should say “mobile only”, unless I missed something. Also indicate that mobile only can be done up to an hour prior to your appointment, then I could’ve done those steps before arriving.

Rating:

1.0

Very sketchy place truck was on e