Service agents not friendly. Late opening location.
Jeriann G
Customer Reviews for Fairfield Meineke
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Mohanad MI was charged twice when i was told I’d be given an extra 100 miles for exchanging a truck, i drove less then 50miles but because the odometer was wrong to begin with i was charged twice and have had a really hard time getting my money back
NICK CI am being charged an additional $21. I returned the truck with more gas that when I picked it up. not understanding what that charge is for. I was told when I picked up the truck, the only extra charge would be for gas.
LEAH JThis place has their opening time as 7:30 AM, when I called the reservation line at 7:50 AM, the U-Haul rep said "Oh yeah, no, it says 7:30 but they open at 8 AM", in the most matter-of-fact voice I've ever heard. Between this and U-Haul changing our pick-up without clear notice, we lost an hour that we were really counting on.
Laura VGreat costomer service.
MARK EThe gas tank was empty although the gas station is at the corner.
JESSICA Mwe ran into a few issues that were out of their control, but they were very happy to make sure that we were taken care of and the customer service was excellent. would recommend them to others.
Tommie LShould have made sure that nothing was wrong with truck when renting it out. I was filling it up with gas and all the gas I put in came out there was a cut or something wrong with where u fill it up at. All the gas came out $80 and then the still want to charge me for not filling it up. And it was given to me at below a quarter tank
Broderick AThis facility is a new UHaul location in their first week of service. The staff hasn’t been trained on the computer system, However, they did a great job of getting a person from the Corporate office to come and check out the vehicle with minimal delay.
Paul R