It was extremely hard to use the after hours return app. It didn't recognize my phone number or email address. I had to use my lengthy contact number with no pen with me to write it down. Everything else was great.
Anthony D
Customer Reviews for Fairfield Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No improvement needed. Customer representative was very helpful, knowledgeable, and friendly.
Martin GHarry was great and professional will definitely recommend your location
Reinaldo RIt was a great experience and very nice people that made my moving experience a lot easier. Thank you!
Michelle Ddon't tell costumers to return keys until pictures after
Ileana RThe truck had a problem with the engine and the back door kept getting stuck. The engine light was on practically the whole time and sometimes the accelerator would stay on when you were stopped. The back door was very rusty and would get stuck at the top where two people would have to pull on it very hard for it to move. Also at bottom it would stick so bad I had to strain to get it to move up. Not good.
Jonathan UTruck was old and dirty. The truck’s fuel was half full when I received the vehicle made fueling up more difficult and I lost money overfilling. Your after hours drop off and pickup is nice but the $20 charge to do the return myself is a little obnoxious.
Gerard PVehicle had over 100,000 miles on it. Suspension was shot. Think it was burning oil.
Kevin BThe App was a little difficult to navigate, especially at this location as the wireless service was spotty. Kept getting 'connection lost' messages. You do need to be near the vehicle to be able to complete the online application process, so a solid internet connection is important. Otherwise, it was pretty straightforward.
Jeff LThe truck’s back door was not comfortable to open and close
KERIM CThe key was missing from the lockbox. I scheduled pickup for 7am and I had to wait 1 hour for the location to open. I called customer service and the suggestion was for me to take the extremely larger vehicle that had an available key instead. The Uhaul app was slow and I had to open/close the app several times. It actually never worked to pick up and return the car. I had cell phone service the entire time. Maybe there should be available wifi at the location to connect to.
Autar RThe best U-Haul rental experience I've ever had! I will definitely return to this location next time.
Emily SQuick & Easy!
Karen CThe only thing that I would say is that when I made the reservation it listed the price as $19.95, which I guess is the "In Town" price. On the paperwork the rental charge was higher. Not sure if that is because it was not going to in town or if it is because some mileage was included but that is the only thing. The staff at the counter was very professional and cordial. In the end I think the cost would have been about the same.
Rick KEverything was great at this uhaul locations. The only thing I would change is make WiFi available to the customers to make the rental process a little faster. The cel reception there wasn’t the best and I kept losing internet and having to start over. But once it finally worked, everything else was great and seamless.
YELENA BHad a very good experience renting the van from this location. The staff were very nice!
WADE MYour app wasn’t working to return. Was charge an extended time late charge which I did not return the vehicle late. It was that your app wasn’t working. and still waiting for a refund for a late charge
Jerry CI was not provided with the code to the lock box that contained my keys for pickup so I had to call U-Haul frantically to obtain the code in order to access the vehicle. Also- a furniture dolly and furniture padding that I had ordered was not included in the van when I picked it up. I was reimbursed for this but still frustrating as this additional equipment was ordered for a reason and would have been useful.
Eric DIll never use this location again
Robert LThe app is extremely buggy and gave me issues during pickup and drop off. I had to call while waiting in the heat to gain access to the lockbox because the app glitched out and would not let me see the combination. During drop off, it wouldn't let me upload the images of the odometer to record my mileage, and I was unable to complete the dropoff in the app.
Stephen YI did the mobile app pick up but was experiencing technical difficulties. I walked inside and the employee helped with the process, also when returning the truck, the mobile app wasn’t going through with photos of mileage, I walked inside and the girl was pleasantly helpful, Issues with mobile app! I even restarted phone thinking this would resolved issues and no good! Fix the app
Tommy CIt takes 1 minute to clean the nasty console cup holder area and another minute to clean the nasty tissues and empty water bottle from under the drivers seat, yet no one bothered.
Irma YOne thing went wrong The young lady said if you return after 4:00 you can go on line and leave it by the door So I park the vehicle - I arrived at 4:30 I take photos of the vehicle and don’t see anything on the door I look at my emails I send the photos to my wife to look on line and I leave Two hours later I opt to go back the the rental site and look around a watch the video - I get a hanger and fish out my key and start the vehicle move it out Open the back video the inside - then around the truck and a photo of the gas and mileage Just not easy - if she would have walked out and explained that the information was on the truck to return it the end was a waste because no one explained
Antonio SThe truck had leaves in the cab and was missing blankets.
Felix LJennifer always helps me, she is courteous and knowledgeable. She’s amazing.
Andrew BProfessional and helpful staff
DAVID MIt was wonderful. The lady working behind the counter was so pleasant and kind and helpful. She deserves kudos.
Anita WMy truck broke down at the end of the night. The truck would not start., Uhaul roadside took over an hour to come help. It was absolutely horrible. I want a phone call Andrew Blume 201-924-9382
Andrew BContinue doing what you're doing it's like the saying "if it aint broken don't fix it" Thank you!
RENE Cfirst 2 vans had faulty tire pressure guages since they both had low pressure indication. the van i got had next to no gas in it. i filled the tank at a cost of over $ 90. and went 92 miles, the tank was returned with over 3/4 tank and hey credited me with $15 as i see it i should have gotten at least $70. it was a rip off and i will contact corporate!
william rAssociate was helpful but unenthusiastic. A little goes a long way. Truck was at 1/4 tank but only because of how it was parked. As soon as I left the property, truck was at 1/8 fuel. Would be better if trucks gauge was more accurate.
Aleksander OWell I just wanted a van for a short moving trip. I did not like the million add-on offers I had to say no to over and over.
Dave DThe lady there was very kind helpful and humble ready to answer questions and elaborate. The best i dealt with, a human to human.
Ahmad CThank You
Gary RJessica at Fairfield storage is excellent, professional, very knowledgeable. She made the process painless.
AMER Ajennifer DiGeronimo was very personable and helpful.
william rThe U-Haul online app and the staff members made the whole process easy to complete.
Wilfred PFrom start to finish it was a 10/10. Would highly recommend
Jenn GThe staff are very friendly, knowledgeable and helpful. Great personnel always makes the difference!
Michael SClean. Easy.
Rex CThe opening hours of this location was confusing. I assumed that it was open until 5 pm on Wednesday (July 20), but it wasn’t. Maybe I misunderstood something. Anyway, the after hours return worked perfectly.
Peter JGreat customer service from the woman in the office… It was painless and easy experience
nicole SGas tank was less than half full when I picked up the van, however was listed as half full on the paperwork. Also ended up waiting for the office person to check me in. As a “retail” facility, was a bit surprised that no one was there when I showed up, though I was told over the phone that they would be there until 4:00 for the remainder of the day (I arrived at about 2:30). In addition the cleaning question on the app when you check the vehicle in is very misleading. I thought the van should have been cleaner than it was when I picked it up. (Would have though when a vehicle comes back from another renter the back gets at least a sweep and the cab gets a quick vaccume, but I guess you don’t do that.) In any event, when I answered that I did not think it was clean enough for the “next family” the app try’s to bill me $25. That’s some BS for being honest. Car wasn’t clean enough for a family when I picked it up. Good thing I read the itemized bill before I agreed to pay it. Feel free to call me with any questions 973-771-9548.
Derek GOutstanding service ! Very impressed with staff and will definitely come back to that location!
Leslie FI made it clear that I dont get text messages to my phone from large corporation yet the front desk was not flexible and did not care to accommodate. That behavior made the rest of my experience sub par.
Noveen LNo internet connection on site. It took 45 minutes to reach a representative by phone as the office was closed on Sunday before 3:45 pm
SPIROS CNew people behind the desk.
TAMMY HOur truck was a bit dirty but the ease of pick up and drop off was great.
Maria SSaid place was open till 4 Pm on the door. No one was there when I got there at around 2:50 pm or so. Ended up doing mobile checkout.
Thomas WThere were a bunch of problems that was mostly on uhaul, but temporary hours meant there was no one there to talk to, and the uhaul (which had changed locations twice) didn’t have a second dolly and then I got harassed by uhaul for the truck not being checked in yet on Monday, even though it had been returned. This is my last experience with uhaul.
Shannon BThe website did not work for pick up or drop off. This forced me to leave the truck and pay extra for check in. The $20 fee should be credited back to me. I tried two different browsers and phones to try to use the drop off, both said “service unavailable”
STEVEN R