The women in the office were very friendly and helpful. The van was nice and clean and in great shape. I like the after hours on-line check-out. You might want to change hours of operation on website. It says that office closes at 4pm.James R.
Moving Truck Rental in Fairfield, NJ at Fairfield Self Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Fairfield, NJ 07004
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The inside of the truck was filthy. The pickup experience was terrible. I was led to believe that I could easily pick the truck up with the web site. I wasted about a half hour waiting because I couldn't get verified. I had already sent my license but had to do that again. It asked me for addl ID which I didn't have, the addl. contact route didn't work. It was a terrible experience. I would only use UHaul as a last resort in the future.Chris M.
Returned the van after hours. Did not have my phone so tried to do the return when I got home but the location would not have been correct. Spoke to someone last night in home office and explained the situation. I was told it was recorded as returned at 7:15. But I should call location today to confirm. When I did I was told that I was to have charged the $20. So we are clear I WAS NEVER TOLD THAT IF I DID NOT USE THE TEXT LINK TO RETURN THE VAN I WOULD BE CHARGES $20. THAT IS UNACCEPTABLE!!JEFFREY M.
The vehicle needs to be usable.Dhaval T.
Staff is courteous, efficient and helpful.ROBERT I.
Easy check out serviceDamani H.
Everything was great! The people who signed me up were very friendly and helpful! The van was in great shape! I would definitely recommend this location and would use again! Thanks for the great service!HARRY D.
The manager who finished my paperwork wasn't wearing a face mask during the COVID 19 pandemic. Even as customers came in she would not respect the rules clearly in display to wear a mask. Her employees did in the same area as her but not her. She made zero attempt. She needs training and possible disciplinary action. Definitely not good customer service if you can't put a mask on during a pandemicMATTHEW G.
Agent was very helpful and congenial. He made the experience a pleasurable one.DAVID M.
Van was to be picked up at 7am, before office hours. No key was left in the lock box.Gregg Z.
The team at the Fairfield location are wonderful. Friendly, and helpful. Thank youANA A.
One out 3 people I interacted with had terrible customer serves and did not wear a mask indoors.Keith B.
The blankets were all over the floor and wet when I picked up the truck. They had no dollies, which I ordered.Daniela R.
Make a training video of this location. Inside office area - IMMACULATE and Organized. Van - Immaculate with a full tank of gas (so much better for your customers). Most importantly - the two ladies working inside were efficient, friendly and kind. My experience is rated 100% POSITIVE!! THANK YOU!Alan S.
Truck handled the road poorly. it was stressful driving the 15' truck as the steering was too loose and did not give you a confident feeling that you had control over the vehicle. Would not rent this type of truck again. Customer Reps at the center were very good!James K.
Customer service rep Jessica was very helpful, knowledgeable and helped me with an issue on mileage. I was very satisfied with my first use of U-Haul Scott HarrisSCOTT H.
It took over 45 minutes to check in & receive my keys. I called the uHaul 800 number & was put on hold for a half hour. I rented the truck for 4 hours starting at 9:00 am. I did not receive my keys till 9:25 but was told that my 4 hours started at 9:00. Very poor service at location, by your cell phone checking & by your 800 help line. I will never use UHaul again.Louis D.
I was short 1 mile. So I think that I could use an extra mile next time it's calculatedANDREW L.
The van was VERY dirty insideFatima F.
great customer service price was right only issue the truck needs service couple times almost stalledAlfred P.
$ 1.99 a mile is way to much compared to Penske .99 cents a mile. ThanksALEXANDER E.
Have more employees like Jessica on staff. Very helpful.DEBRA G.
The staff can be more friendly when a customer calls or comes in for pick up or drop offKaled D.
When I originally rented the truck, on-line, I ordered 24 furniture pads and a furniture dolly. Two days before I picked up the truck, I was informed that I would not be getting the furniture pads or the dolly. I had to use sheets and blankets from my bed and go and find a dolly to rent. Very disappointing. The people at Fairfield Self Storage were great, they get Five Stars, UHaul gets one star. If you don't have these items don't offer them during the rental process and definitely don't wait till two days before my move to inform me that I won't be getting them, moving is stressful enough. Again, Fairfield Self Storage-5 stars UHaul-1starPAUL M.
The woman at the desk who assisted me was very helpful and did a great job. I originally booked a Budget rental locally and they cancelled without even a call. She saved the day!TREVOR D.