Customer Reviews for Fairgrounds Self Storage
(U-Haul Neighborhood Dealer)

246 reviews

2472 Southern Ave   Memphis, TN 38111
(1000 feet east of Parkway)

(901) 577-1144

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(901) 577-1144

2472 Southern Ave
Memphis, TN 38111
(1000 feet east of Parkway)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Courteous staff. Parking and maneuvering space is limited.

DARREN R. 
Rating:
5.0

Customer did not leave a comment.

DERRICK W. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
2.0

The location didn't look like a U-Haul drop-off location. It looked abandoned and there wasn't any indication of where to drop the keys.

Javier C. 
Rating:
4.0

The trucks had significant roof leakage and it rained most of the way to our final destination and that ruined many items and it was not covered by the insurance that we purchased.

LANCE C. 
Rating:
4.0

The regional office in Memphis called me 3.5 hours before I was scheduled to pick up the rental truck to tell me the scheduled location did not have a 15 foot truck, but I could get one in Brownsville. I could get a 20 foot truck though, which was unacceptable due to space restrictions at our destination. During the conversation the U-HAUL employee hung up on me and when I called back the number it did not work. After calling the location I was scheduled to pick up from ultimately I received a text to pick up the 15 foot truck I used. This disrupted my moving and increased the stress level of my wife and I.

Harry S K. 
Rating:
5.0

Customer did not leave a comment.

Byron P. 
Rating:
2.0

Visit yourself and see.

FRANK M. 
Rating:
5.0

This is the second time that I have chosen 24/7 pickup and when I get there, it is not set up for 24/7 pickup. This is not a reflection on this location, but on Uhaul itself. Luckily we arrived right when the last employee was leaving and she was very helpful in helping us get it sorted out.

Austin R. 
Rating:
3.0

Customer did not leave a comment.

Cassandra M. 
Rating:
5.0

Customer did not leave a comment.

Diane R. 
Rating:
3.0

Nice employee. Quick service and truck was ready on time.

JIMMY J. 
Rating:
5.0

I wanted to say a quick thank you to Matthew and Andrew for helping me with the rental truck. The truck was full of fuel and very clean inside it even smelled nice. I will definitely recommend you in the future.

Chris H. 
Rating:
3.0

Customer did not leave a comment.

JESSE C. 
Rating:
3.0

Customer did not leave a comment.

Walker I. 
Rating:
4.0

Really just a drop off location..not much of a rental facility

Michael J. 
Rating:
2.0

Agent was nice and friendly. Processed paperwork very well. But, 12 trailer was parked on small parking area next to street..picked up to trailer behind 26' truck. Very inconvenient to have to block a 4 lane Avenue to back in and hook up. Fortunate that driver was experienced and positioned the truck in only two tries. Then, it took two of us to lift trailer for hook up. U Haul Agent no help saying he knew nothing about doing so. Again, we were fortunate to know how to hook up. This location not recommended for trailer pickup

RICHARD D. 
Rating:
1.0

Close location. Truck not swept out or cleaned. Cab of truck had mud from prior use and not cleaned. When pointed out there was no response or offer to confirm. We then drove to our Uhail storage unit 5.5 miles away to remove contents. Thank you for making us drive from one UHaul site to another to pick up a dirty truck.

ROBERT T. 
Rating:
3.0

The agent at the drop off was less than enthusiastic in helping me. I asked for help in disconnecting the trailer as it was my first time and I was unsure of the process. I could tell she wasn't coming out to help and was able to figure it out myself, but I don't believe I'll use that location in the future.

Cheryl T. 
Rating:
3.0

Customer did not leave a comment.

KRISTIA S. 
Rating:
5.0

Nothing

DEDRICK H. 
Rating:
3.0

The rental office is hit or miss on being open. Single person on-site to manage rentals of trucks and storage units. Limited range of selections, but smaller trucks are usually available. Service is acceptable. Agents are pleasant enough. Convenient for Midtown Memphis. I'm a repeat customer.

GRADY R. 
Rating:
1.0

The truck was dirty with cracker crumbs and trash everywhere and it smelled of cigarettes. The entire thing was completely frozen solid. There had just been a storm so I had to spend an hour and a half defrosting and de-icing - the cargo door was completely frozen shut. I had to call my sister to bring me a bucket of warm water to get it open. You'd think if you make a reservation that they would issue you an operational vehicle. I opted for mobile check in and spent 20 minutes working through it just to have to do it all over again with the clerk inside, who seemed to have no knowledge of the uhaul operation (she said everything I did online didn't come through her end). I was then issued a different truck than I was assigned originally which caused all sorts of problems with my check in and ended up having to start all over (AGAIN!). There was nowhere to park. You have to have someone drop you off to pick up the uhaul truck. The entire experience was a disaster. I feel ripped off.

Alexandra B. 
Rating:
5.0

Customer did not leave a comment.

KAREN B. 
Rating:
3.0

Truck smoked excessively. Bad, or no, muffler.

Frank R. 
Rating:
3.0

Reserved for 9:00AM. Had to wait until 9:30 for someone to open the office.

Grady R. 
Rating:
3.0

There is no signage directing me to go to the Uhaul website to return the truck. Was on hold for 5 min before the agent told me to go to the website. No key drop box, just a mail slot. It was freezing so I just tossed it in there with a prayer.

Jessica S. 
Rating:
3.0

Customer did not leave a comment.

Kelly I. 
Rating:
5.0

Customer did not leave a comment.

Ethan D. 
Rating:
1.0

Waited on hold for 15 minutes at drop off, which was a dark location in an industrial are. Also, AC in truck needed recharging. I was driving straight into the sun and the cab reached 95 degrees during tyhe l;ast 2 hours of my trip.

William W. 
Rating:
5.0

Easy drop off. Very courteous.

Larry S. 
Rating:
3.0

Customer did not leave a comment.

eugene K. 
Rating:
5.0

It was a very easy and smooth process! Thank you!

Samesa H. 
Rating:
3.0

Customer did not leave a comment.

Allison R. 
Rating:
4.0

Customer did not leave a comment.

Benjamin M. 
Rating:
4.0

Customer did not leave a comment.

Jordaine N. 
Rating:
3.0

Customer did not leave a comment.

Douglas H. 
Rating:
1.0

This was the SHADIEST place to turn in a truck ever. There was nobody on site, and there was no key return box! Very bad.

Taylor W. 
Rating:
3.0

changed my pick up location and changed my pick up time.

Timothy R. 
Rating:
3.0

Customer did not leave a comment.

sherolyn J. 
Rating:
5.0

Customer did not leave a comment.

LYNDSAY S. 
Rating:
1.0

I had a 6 by 12 trailer. There was no one to help me disconnect the trailer from the SUV. The lady in the office didn't offer to help and probably wasn't allowed to leave the office anyway. This trailer is too large to remove from vehicle alone. The company should not schedule the larger trailers to be returned here.

VICTORIA H. 
Rating:
5.0

Customer did not leave a comment.

gloria W. 
Rating:
2.0

Customer did not leave a comment.

Dameon H. 
Rating:
5.0

Customer did not leave a comment.

Frank R. 
Rating:
5.0

Customer did not leave a comment.

HAZEN P. 
Rating:
3.0

No instructions on where to put the keys at the end of the return process. I left them in the mail slot next to the door.

Thomas T. 
Rating:
3.0

Need space to maneuver your truck plus the trailer. This location had very little space to do so. The site manager did a good job getting transaction complete very quickly.

Robert P. 
Rating:
3.0

While the Fairgrounds lication was fine and Kiffauni Kemp went above and beyond to help, the overall experience was the WORST I have ever had. I was in the office for two hours and 30 minutes trying to pick up the truck I had reserved the day before. This is completely unacceptable and I will never rent from uhaul again and have already told friends about those wasted hours I will never get back. We're had two men whom we hired to do the lifting. After waiting for 1 1/2 hours they had to leave for another job and we had to hire them for the next day. I understand that the computer system was down nationwide, but there should have been some way to expedite the rental process.

Rosanne W. 
Rating:
5.0

Nothing -- Great experience

Robert S. 
Rating:
3.0

Location was closed but drop off was easy.

kendra B. 
Rating:
4.0

Customer did not leave a comment.

Tim J. 
Rating:
5.0

Customer did not leave a comment.

Latasha W. 
Rating:
5.0

Great customer service, and Kiffauni Kemp was super friendly, and extremely helpful. I will definitely recommend this location to any one in the area!

Larry B. 
Rating:
3.0

Customer did not leave a comment.

Thomas W. 
Rating:
3.0

Customer did not leave a comment.

Doug H. 
Rating:
5.0

Customer did not leave a comment.

Patrick H. 
Rating:
3.0

The people checking me in and out where great but the uhaul was super dirty when I got it.

Margaret P. 
Rating:
4.0

Customer did not leave a comment.

Carol D. 
Rating:
1.0

The place where I called said they had my trailer but i get there the said it was only two way trailers. Had to go to Tennessee to get it. Wont use u-haul again

Sidney M. 
Rating:
5.0

Don was fantastic and went above and beyond

Donald H. 
Rating:
5.0

Very helpful!

Douglas W. 
Rating:
4.0

Customer did not leave a comment.

Carol D. 
Rating:
2.0

There should be more employees that are knowledgeable and respectful when opening.

Rea B. 
Rating:
5.0

Customer did not leave a comment.

tina B. 
Rating:
1.0

Customer did not leave a comment.

Jasmine T. 
Rating:
1.0

Trailer was nasty. No Jack to lower and raise trailer for attachment. Trailer doors would not close. Nastiest trailer/truck rental I have had in my life. I am 50moved all over this country.

Timothy H. 
Rating:
4.0

Customer did not leave a comment.

Carol D. 
Rating:
2.0

Customer did not leave a comment.

Maria G. 
Rating:
4.0

Customer did not leave a comment.

Carol D. 
Rating:
5.0

Excellent experience. Kiffauni was wonderful to deal with. Extremely professional and very warm. Clone her immediately and place them in every U-Haul location.

ira H. 
Rating:
4.0

Customer did not leave a comment.

D M S. 
Rating:
5.0

Customer did not leave a comment.

Carol D. 
Rating:
3.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

RYLAND A. 
Rating:
5.0

Great service with positive attitude. Representative was very helpful working through glitches in U-Haul computer system which is terrible.

Kevin C. 
Rating:
4.0

Customer did not leave a comment.

Gregory J. 
Rating:
5.0

Everything went smoothly, staff was helpful and friendly.

Kai A. 
Rating:
4.0

Customer did not leave a comment.

brandi B. 
Rating:
4.0

Location aside, this was an excellent U-Haul experience. Equipment was clean and ready to go. Knowledgeable and capable staff, very helpful and friendly. I wouldn't hesitate to rent here again. Thanks!

A Lloyd F. 
Rating:
3.0

moving pads not included with trailer so we had to return to location to pick up pads

Hazen P. 
Rating:
1.0

Customer did not leave a comment.

Logan R. 
Rating:
3.0

Customer did not leave a comment.

James A. 
Rating:
1.0

I rented a truck here on Monday that had lots of dirt and dry grass in the back and in the ramp. We complained. No adjustment was made and we had to cover floor w blankets to keep dirt off the furniture and art. Rented a truck on Friday, same situation! No effort made to sweep it out in a week!

Carol D. 
Rating:
5.0

Only problem was that we had planned to pick up at another location. The phone call we received about changing the location was to our home phone number but we were 4 hours away. We just received an email telling us to pick up elsewhere.

Bruce H. 
Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
5.0

Customer did not leave a comment.

Jackie G. 
Rating:
5.0

Customer did not leave a comment.

CAROL D. 
Rating:
5.0

Customer did not leave a comment.

Jerry S. 
Rating:
4.0

Customer did not leave a comment.

Carl S. 
Rating:
5.0

Customer did not leave a comment.

CAROL D. 
Rating:
5.0

Customer did not leave a comment.

Karen S. 
Rating:
5.0

Customer did not leave a comment.

April C. 
Rating:
5.0

Customer did not leave a comment.

Kristen R. 
Rating:
5.0

Customer did not leave a comment.

Bradley T. 
Rating:
5.0

Customer did not leave a comment.

CAROL D. 
Rating:
5.0

Hire more people like the agent at southern location.

CATHRYN F. 
Rating:
5.0

Hire more people, like this person on southern site. She is so polite. She recognize her customer upon calling. I like that about this young lady.

CATHRYN F. 
Rating:
5.0

Danisha was great. Website Said they close at 2 but it was really 3

Thomas G. 
Rating:
5.0

Very nice and well kept clean office.

Robert M. 
No reviews have been submitted for this location.

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