Customer Reviews for Fallier Automotive
(U-Haul Neighborhood Dealer)

581 reviews

306 N 10th St   Manitowoc, WI 54220
(Buffalo)

(920) 860-8006

Location Hours

  • Mon-Fri: 9 am - 3:30 pm
  • Sat: 9:15 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(920) 860-8006

306 N 10th St
Manitowoc, WI 54220
(Buffalo)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 3:30 pm
  • Sat: 9:15 am - 1 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Van had a bad tire pressure sensor and a bad idler pulley so it squealed for the 20+ hours I drove it no cruse control for a 20+ hour drive when I have a bad right ankle from a major accident so my foot is killing me and swollen really bad was not a good experience at all maybe ok for cross town use but not long distance

chris D. 
Rating:
5.0

Customer did not leave a comment.

Matt P. 
Rating:
5.0

The check tire service light came on during the trip. It turned off after we stopped and nothing seemed wrong with the tires, but just wanted to add that note.

Samuel C. 
Rating:
5.0

Anytime I need a Uhaul I go to Fallier's! Always friendly and great service.

marty M. 
Rating:
1.0

Maintain your vehicles better. Sell off any old inventory. Invest in high fuel mileage vehicles. 5mpg was unacceptable in any conditions! Invest in hybrids or electrics. For vehicles that don't meet the 10 mpg estimate offer half price mileage fees.

John M. 
Rating:
5.0

Transaction went smoothly. First time use.

Morgan S. 
Rating:
4.0

Customer did not leave a comment.

Jeff R. 
Rating:
5.0

Customer did not leave a comment.

Katherine W. 
Rating:
5.0

Customer did not leave a comment.

Ryan G. 
Rating:
4.0

I was unsure of the milage I was supposed to estimate. I don't know if I can have a refund for the miles I did not drive.

Susan L. 
Rating:
1.0

Customer did not leave a comment.

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

Nick S. 
Rating:
5.0

Customer did not leave a comment.

Sam H. 
Rating:
1.0

better equipment and better rates

Chris F. 
Rating:
3.0

Customer did not leave a comment.

Terry H. 
Rating:
5.0

Gentleman working Saturday was awesome. Ty for great service

Jennifer C. 
Rating:
2.0

Lady was unfriendly and unclear about explaining the contract and company policies; like what to do upon returning the truck at South Bend, IN.

Bernie M. 
Rating:
4.0

Customer did not leave a comment.

Keith O. 
Rating:
5.0

Customer did not leave a comment.

Dale O. 
Rating:
5.0

Customer did not leave a comment.

Tracy K. 
Rating:
3.0

It has nothing to do with location. My issue is with uHaul and the online booking service. Complete lack of communication. The rental was moved and i was told uHaul would contact me if something were to change. They did not contact me. uHaul customer service from this area is terrible and will never rent from uHaul again. The Dealer was very good. You are lucky to have them.

Troy B. 
Rating:
3.0

Better communication the pick-up location was changed and I was NOT notified, had to find out on my own! The rental was changed from a 24 hour rental to a 12 hour rental with no notification which changed my plans so that I haul could get two rentals in a day!

Thomas B. 
Rating:
5.0

Due to the construction in the storage lot those that are not experienced in backing a trailer may have a very hard time returning the trailer were they are parked. I had no difficulty due to being a retired over the road driver. Otherwise very friendly staff. U hauls web site still doesn't work when trying to register your return.

David R. 
Rating:
3.0

The truck itself was a newer one and the back was clean, but the cab should have been wiped out. It was gross. The woman at the desk was friendly and the process was smooth.

Marissa T. 
Rating:
5.0

Customer did not leave a comment.

Benjamin A. 
Rating:
1.0

Location was under construction. Trailer was hard to get at, as it was blocked in. Trailer was dropped off a day early, and staff was very rude over the phone.

RICHARD B. 
Rating:
3.0

Charged 3 times to my account for one rental.....

Robert N. 
Rating:
3.0

Customer did not leave a comment.

Ryan T. 
Rating:
5.0

Customer did not leave a comment.

Robyl Lynn W. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

The woman was so kind at the desk

LARREN S. 
Rating:
5.0

The range of the GPS location should be widened. My phone kept saying I wasn't at the right location, because i wanted to fill out the information for the next steps in my car where it was warm. Instead I had to walk to the door and stand in the cold while I filled out all the information, then I had to go find my truck which was one of the furthest spots and then walk back to the doors to get the key. Just saying the parking lot of this place should also be included in the range of the sign in process.

Jana L. 
Rating:
4.0

Thing that confused me the most, after calling 1-800 go-uhaul, I was told there were no tow dollys in town but when I dropped mine off there were 3 sitting there.

Steve S. 
Rating:
3.0

Customer did not leave a comment.

Corey H. 
Rating:
2.0

Make it customer friendly. Those of us who are older prefer the old fashioned way. How many people do you LOSE because they are NOT internet savvy? RHETORICAL QUESTION.

Raymond A R. 
Rating:
3.0

Door to trailer took a strong man or two women to force open and shut.

MARJORIE I. 
Rating:
5.0

The woman who helped me was friendly and efficient, the price even with insurance was reasonable, and the truck was a good size for my needs.

Jennifer J. 
Rating:
2.0

Online self pickup was a joke, nothing worked had to call customer service to get it checked out on Jan 1st.. wasted two hrs no discount offered, I had ppl I was paying.. time is my money!!

Katrina O. 
Rating:
2.0

Customer did not leave a comment.

kamal T. 
Rating:
5.0

Make sure the trailers are not frozen in place would help alot other then that perfect I was very thankful that y'all had a car dolly available

TIMOTHY D. 
Rating:
5.0

Customer did not leave a comment.

THOMAS C. 
Rating:
5.0

The lady that worked with me was very helpful and very pleasant. When I returned the trailer a guy was checking over some other equipment in the return area and he helped me unhook and he man handled the trailer into a parking space without me asking for help. The big bonus was the lady's dog Ecko, a very friendly dog.

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

Warren S. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

HEIDI L. 
Rating:
3.0

Customer did not leave a comment.

Shawna H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL W. 
Rating:
5.0

Very easy. Very friendly. Very fast.

PAUL R. 
Rating:
4.0

I never saw any one. They were closed sunday

DOUGLAS EDWARD Z. 
Rating:
5.0

Trying to connect to website for return sucked. Spent 1/2 hour Finally gave up and just dropped off keys in box. Everything else was good.

PETER S. 
Rating:
3.0

Customer did not leave a comment.

DOUGLAS EDWARD Z. 
Rating:
1.0

Customer service was absolutely horrible they canceled and hung up the phone on me they made sure that I was not able to pick up my vehicle on the 24/7 ride share. I sat at my local u-haul facility for one hour with my employee's waiting. I really hope this was a website malfunction rather than your employees because this was horrible.

AUSTIN B. 
Rating:
5.0

The u-haul web site wouldn't give me accurate info. When I got to the dealer i found the equipment I needed and they straightened out the paperwork and I was on my way.

DAVID D. 
Rating:
2.0

Customer did not leave a comment.

Emily C. 
Rating:
5.0

Customer did not leave a comment.

Scott K. 
Rating:
5.0

Customer did not leave a comment.

Ashley S. 
Rating:
5.0

They were wonderful we had booked a uhaul up the road and they were awful they didn't have what we had booked on line so we came here .great customer service I will be back and recommend everybody to go here

STEVEN L. 
Rating:
5.0

Customer did not leave a comment.

GINA S. 
Rating:
5.0

Customer did not leave a comment.

Sarah B. 
Rating:
5.0

Customer did not leave a comment.

SUSAN V. 
Rating:
4.0

The truck I rented was new (under 1,000 miles), and was in great shape, but I noticed that a small amount of water was leaking into the interior. It was not raining, so I assume that standing water on the roof of the vehicle found its way in. Also, the key tag is so large that it occasionally interfered with the movement of my right leg, which is not safe. If I was driving farther I would have had to remove it for safety.

Steven K. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
5.0

Customer did not leave a comment.

LYNN O. 
Rating:
3.0

Everything plastic in the cab rattled over every road bump. The right reverse light does not work on the truck I rented. When I went to turn the truck in, the Uhaul App was not working. It would not accept pictures of the dash. I tried over 20 times on my phone and restarted it twice. I tried my friend's phone and logged in on it...no different. This started at 2015 in the evening. I called Uhaul and waited on hold for 1 hour 4 minutes then when a representative sounded like they took the call, they hung up and did not call back. Uhaul closed out my return for midnight even though it was in their lot at 2015, 3.75 hours before the deadline. When I tried to call the next day to sort things out, the wait per the automated voice said over 45 minutes. I hung up.

Michael W. 
Rating:
3.0

Customer did not leave a comment.

DAWN B. 
Rating:
5.0

Provide a spare tire deposit option for those of us capable of changing our own tire if needed. I used my own spare as a back up.

ROBERT E. 
Rating:
5.0

Fantastic experience! A large storm knocked out the city's power right before I was scheduled to pick up the trailer, but Fallier didn't miss a beat. They just calmly and quickly hooked up backup power, and it was business as usual. I couldn't have been happier.

PETER S. 
Rating:
5.0

Customer did not leave a comment.

Karen S. 
Rating:
5.0

Jane, the U-Haul Queen, was helpful and made the experience very easy.

BRIAN D. 
Rating:
3.0

Customer did not leave a comment.

MARY N. 
Rating:
3.0

Customer did not leave a comment.

Quinten O. 
Rating:
3.0

Customer did not leave a comment.

Steve R. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY H. 
Rating:
1.0

When I made the reservation I indicated I wanted to deal with a live person. The location was closed and I was never informed that it was necessary to complete another section of the reservation and was not informed on how to obtain the equipment through the website. I called the cellphone number to the GM which went straight to voicemail and I have yet to get a callback. I also disputed the amount owed as I was told by a customer service manager that a 10% discount would be applied to the reservation and it would be up to the location if they increased the discount to 15%-25% as she could not locate the discount code. I was told someone would call me within 48 hours and yet again no one has contacted me. I'm at the point of never utilizing UHAUL again and also never recommending you to all my associates.

Justin S. 
Rating:
5.0

Staff were very nice and helpful

JASON S. 
Rating:
5.0

Employee was very helpful and courteous. Explained the rental process clearly and answered all questions. Very good.. Thank You.

DARRYL H. 
Rating:
5.0

Customer did not leave a comment.

GIORA K. 
Rating:
5.0

Very happy with your communications, the equipment, the price. Always easy for me.

DANIEL H. 
Rating:
3.0

Customer did not leave a comment.

James H. 
Rating:
3.0

Customer did not leave a comment.

GINA S. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

CORWIN B. 
Rating:
5.0

Customer did not leave a comment.

Sharon B. 
Rating:
5.0

Customer did not leave a comment.

SARA E. 
Rating:
4.0

Customer did not leave a comment.

JILL D. 
Rating:
3.0

Be more upfront with your costs. People respect honesty and having hidden fees kills trust.

Jared H. 
Rating:
3.0

Customer did not leave a comment.

EDWARD W. 
Rating:
5.0

Dealer was great Uhaul is just terrible. 3 days after return and still waiting for the $100 hold on my card to be put back in the bank. Complete horseshit. Not surprising cause it's Uhaul. Corporate sucks the dealers are always great!

SHAWN R. 
Rating:
4.0

In and out in 15 mins

MARK KAY S. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
4.0

Reception person appeared reluctant responding to my request for someone to orient me to some of the unique features of the trailer

MARK H. 
Rating:
5.0

The lady at this location was awesome. Straight to the point with answers to my questions and no hassle at all. It was in and out for me on pick up and returning. Definitely will be using this location again.

BLONG X. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL G. 
Rating:
4.0

I have no complaints about the trailer I rented. Everything was as expected.

ERIC D. 
Rating:
5.0

Customer did not leave a comment.

Mathew H. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
2.0

Make sure everything is clean in the trucks

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Perfect as it is. Easy pick up and drop off. Excellent service.

Nellie S. 
Rating:
4.0

Customer did not leave a comment.

KRIS R. 
No reviews have been submitted for this location.

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