Bad customer service. They made me hooked up the trailer and take it off buy myself. Even two months ago when I rented the trailer from California and drop it off there they make me take it off by myself when I know that I'm just a woman and my strength is not enough to lift a 6 x 12 trailer on and off my car. This is not the first time that she told me to hook it on and to take it off by myself. What happen when I try to lift a 6 x 12 trailer onto my car I spring my left hip. If I don't get better I will be suing the company if I can't be able to stand 40 hours of work a week. When returning the trailer back, three days later, the lady refused to help me again. she told me she cannot leave the cash register. An officer saw that I was having trouble backing up the trailer to the parking lot. He offered help. Without his help this location will charge me twice for a full price on the same day that I have already paid. I told him what happen when I picked up the trailer. He Helped me back up the trailer to the parking spot and help detach the trailer off my car. My experience with this location for trailer rental have very, very, very, very bad customer service, and even if they have a guy who works there, he has very, very, very, very bad attitude along with the lady who takes money for rentals in the building. U-Haul why you pick this location for your business when you can build your own business location in town.song X.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Manitowoc, WI 54220
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Staff was pleasant. Truck worked as should. Overall good experienceNancy B.
Very slow process at the time of picking up. The owner/receptionist ( not sure) was super unfriendly and lacked complete enthusiasm. If she was more friendly, absolutely I'd put down a a higher rating.Michelle D.
Over-night drop off. Worked well.David D.
People at the rental yard were awsome so informative and kind. Called late the day before we needed the truck and no problem got the truck at 9:15 the next morning...Thanks U-Haul save my Day !!!debra R.