Then only problem was, if you drive it 35 mph the truck was rough ride, bouncing hard to control. But everything else was ok to drive.
Chris K
Customer Reviews for Falls City Lumber & Builders Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The rental process was good. But you can really see how good a place is by the way they handle problems. And when there was a problem, they handled it poorly. Which was disappointing.
Karrie NVery nice and convenient
Rhonda RThank you!!
Nikia MI have tried to get in touch with them for 3 days. Nothing. No return call or email. We returned the truck a day early and was wanting a price for the one day. Never heard from them. Will not ever go back there again or send anyone. 😡
Joan CEveryone involved made this a very nice experience. Great people.
thomas TThe truck was spotless ran great tank full and the service was excelant
sam aGreat service and knowledge of rentals.
larry HAlways use local when possible for any business.
Kim PMoving pads were not available at this location and I had to go to another location to pick up the moving pads.
robert lThe Service was great and very helpful.
JEFFERSON CEasy pickup and friendly staff.
Anita SI don't understand why I paid $150 when I just had had the truck for like 2 hours I think I got ripped off because I don't got $82 back they charged me 90 90 something dollars for 2 hours and I put $10 of gas in it and I only went maybe four milesmiles the math don't add up $14 insurance $29.95 rental fee and $10 equipment for a dollar he got that coming out to $103 and I gave $150 I got 80 back Fall City lumber in Beaver falls PA
Joe CVery Friendly Kind Staff...!
ROSALIE WExcellent service. Equipment was in great shape
Frank KCHECK IN/OUT WAS EASY,STAFF GREAT!
Terry JMaybe a little more direction on how to use the truck. I think they figured I knew how to use it, but it was my first time renting one and I had only ever seen one used one other time. So after I asked a few questions, he very patiently showed me how it all worked, but I did have to ask.
CHRISTINA MTruck had the airbag light on cab was not clean back of truck was not clean
Douglas HThe only issue was trying to return the truck after hours. The location screen did not allow me to proceed. Even though I had my location activated on my phone. I tried calling customer service, but this service is really difficult to reach. This will more than likely cist me an additional $20.00
RAUL AThe interior was dirty, smelled of smoke & had sticky residue on console & floor. The exact location of the truck was not explained, and the return parking was not given at time of pick up.
MARCY BThe after hours return check in did not work for us. Everything else was ok.
terry eWe used the internet this time and we will NEVER use it again. The gps system does not work. I had trouble picking up and even more trouble dropping off. We had to have an agent help get me going but when we dropped off there was no agents available till the next day and we were charged for a whole second day. We were told we would get a refund but out of the $180 charged we only received $35 back. NEVER again!
Eric BI did not get my furniture dolly but paid for it the truck wasn’t real clean when I picked it up. I reported on my phone at the end it wasn’t clean and had to pay for the previous users mess.
BRIAN SNothing
francis wWay too expensive
kayla sEXCELLENT A-1 service. Staff was friendly & knowledgeable. Would highly recommend this location
Richard Rthe check in with your phone does not work properly, we had to do it over and over again finally the clerk had to do it. When returning the truck it states you have to go to a link and fill out a few questions and take pictures we tried numerous times and it did not work, it kept saying we did not have a rental agreement which we did. now because i had to just leave it there, i am getting charged another 20.00 for the company to check it back in. make sure your programs work before executing them this is not right that i am charged for your app not working properly.
PATRICIA FThey were so nice and so helpful. It was so nice because moving is so stressful.
Lisa ZLocation was fine. I have issue with the online check in - took over an hour. At one point, the rep asked for my passport...no one carries around their passport.
Holly MOn 2 occasions I rented a truck from this location and I was very disappointed. I was charged on both occasions extra fees for gas and cleaning. My experience with this sight is they are in the practice of over charging customers. I will never rent a truck again from uhaul
Cynthia HSteve & the other employee that help us were absolutely great. Friendly & went out of their way to assist us with the vehicle & transport and instructions while loading our vehicle, Just Great!!!
Darrel WThe truck had trash inside the cab and there was dirt and small debris inside the cab as well. There was also a sticky substance inside the cab. I will not be renting from this location again
Stacy SThe truck has 117,000 miles on it. The brakes hardly worked and empty we could barely get it above 35 mph which cost me another hour of labor at $99 an hour from the movers. The truck should be taken out of service IMMEDIATELY and repaired!!
Judith POnly problem was they had to find the keys
Jeanne RFast easy check-in, convenient drop box. Truck was clean and well maintained.
gerald vAir condition did not work in truck. Very hot day
Joey ASince Uhaul is not willing to look into this, I might as well post a review. I had the worse experience with my uhaul that I have ever had. First, I was never asked if it was a one way trip, or “local” trip. I had to pick up the uhaul about 20 miles north of the house I was moving out of (not their fault it was just the only place that had the size I needed ). However I was then moving about an hour away from the house. I thought I could drop the uhaul off near my new residence but was then told I had to drive it all the way back to the location I got it from. I called uhaul to see why and they told me that it was considered a local trip, vs a one way. I was never informed of this. I had to add more mileage to then get it back, which meant more gas I had to use and then Refill. The dolly I also rented was the worse piece of equipment ever. The tires were so worn down that it just kept slipping everywhere. While the price of the dolly wasn’t that much, we couldn’t even use it. I also noticed that the mileage they billed me for, is definitely not the mileage I used. I calculated the exact route I took and it was off by over ten miles. While some people might not worry about 10 dollars, it then costed me $200 total for the uhaul plus the gas. Once I called uhaul again, the lady just gave me an attitude and told me that there was nothing they were going to do, because that’s just how it works. My friend moved to another state completely and spent the same price that I did to go an hour away.
Katie Sprice was higher than I expected. kept rental less than 24 hrs and only drove it 17 miles and put 1.6 gallons of gas in it before I dropped it off and my total was over $50.00. And man that checked me in was upset where I parked it. I told him the man in the morning only instructed me where to park my car and said nothing as to where the truck was to be parked. So I parked it exactly where I picked it up. He was not a happy camper!
Ed LBetter customer service. Cleaner business to rent out of.
Stephen SI went to the Moving Help site to hire 2 guys to load and unload I received a txt @11:30 that they would not be coming. We ended up doing it ourselves. They took money from my account and I expect a full refund. I am unable to get ahold of anyone. Uhaul assoicates themselves with Moving Help I expect someone to help me get my money back as there were no services rendered. Your immediate repsponse to this matter is appreciated Vicki Hawthorne
Vicky HCustomer service was a bit slow, but everyone was polite and accomodating. I would both recommend this location to a friend, and return in the future, if I need another rental.
Shawn SVery helpful with my drop off.
shelley GYes I sent a reply to the email I got and it said it was the wrong address but I sent you a real nice comment about everything was great I choose it again everybody was perfect I couldn't ask for anything better thank you very much
ANTHONY V