Customer Reviews for Falwell Airport
(U-Haul Neighborhood Dealer)

450 reviews

4332 Richmond Hwy   Lynchburg, VA 24501

(434) 485-5173

Hours

  • Monday
    8 am–5 pm
  • Tuesday
    8 am–6 pm
  • Wed–Fri
    8 am–5 pm
  • Saturday
    8 am–12 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/26/2022: Closed

Services at this Location:

Contact Us

(434) 485-5173

4332 Richmond Hwy
Lynchburg, VA 24501

Services at this Location:

Hours

  • Monday
    8 am–5 pm
  • Tuesday
    8 am–6 pm
  • Wed–Fri
    8 am–5 pm
  • Saturday
    8 am–12 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/26/2022: Closed
No photos available
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
4.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

cALVIN C. 
Rating:
5.0

Great service.

ROBERT M. 
Rating:
5.0

They were very helpful, friendly and made the drop off super easy. Highly recommend.

Christi B. 
Rating:
3.0

Customer did not leave a comment.

erik M. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

U haul needs to invest in longer trailers for car and truck hauling.

Thomas P. 
Rating:
5.0

Very nice and professional!

Kimberly M. 
Rating:
5.0

Thank you very much

Kevin T. 
Rating:
5.0

Customer did not leave a comment.

Andrew F. 
Rating:
5.0

The drop location is a great business. Just don't trust uhaul to care about you as a customer. Their moto is to let the customer solve uhaul's problems of not having reserved equipment at the location you chose to pick it up from.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Nurnie R. 
Rating:
2.0

This place doesn't answer the phone number published on the website or in any search online. We NEEDED to speak to them and it took hours of calling and chatting with Uhaul to get a phone number for them. Once I finally spoke to someone he was very nice, but they need to answer their uhaul line!

Tawnya S. 
Rating:
5.0

Very helpful. Wonderful customer service!

Cynthia T. 
Rating:
3.0

Truck tires looked worn and needed replacement. Truck also feels like wheel alignment is off.. some fishtailing. Rep. Actually followed me for about 5 or 6miles becuz he noticed some pull. Checked it and then followed me another 3 or 4 miles to make sure it was ok. Great rep!

Rene W. 
Rating:
5.0

Customer service was out of this world! Cindy was polite and respectful. We will def be back for our uhaul needs. Thank you!

Charles L. 
Rating:
4.0

Customer did not leave a comment.

Francisco F. 
Rating:
4.0

Good experience.

David A. 
Rating:
3.0

The trailer has a bad tire. Wasnt noticed until a few hundred miles.

Rachel W. 
Rating:
5.0

Customer did not leave a comment.

Martin M. 
Rating:
3.0

Staff wasn't very helpful in terms of teaching how to hitch/unhitch. Tried calling several times to make an appointment to pre-check the vehicle as well as to evaluate what hitch ball/receiver tube height I would need. Never answered the phone. Stopped by several days in advance to see if someone could give me the information, and staff was barely willing to help or give me any information. Had to google what height I would need and go to a separate shop to get the right riser. Day of they did however, quickly attach the trailer for me and check in was smooth. Novice trailer renters beware.

Victoria R. 
Rating:
1.0

When I went to pick up at this location there were special circumstances for my reservation. The person onsite seemed unknowledgeable, but understandable since they were still going through training. What made my rental from this location 1 Star was cause there was undocumented damage to the truck and undocumented milage. The undocumented milage would indicate that the pickup facility used the truck for their own purposes. Then they tried to make the charge to me with milage and fuel surcharge. Thank goodness for Shaun B. Who worked for UHaul customer service correcting the pickup facilities shinanogans. If picking up from this location would recommend to take photo of milage before and after to ensure everything is accurate.

Jessie A. 
Rating:
5.0

Customer did not leave a comment.

ALLEN P. 
Rating:
5.0

Everything ok

Charles D. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Valisity F. 
Rating:
3.0

The size trailer ordered and confirmed 3 months prior was not available… the trailer rented leaked inside.

Bruce J. 
Rating:
1.0

Help them when they need it and don't threaten to report truck stolen when u told you it wasn't working right and pick it up but then make me try and bring it back where it broke down and I had to walk on highway with crutches for 2 miles.

Melissa H. 
Rating:
5.0

Customer did not leave a comment.

TYMEESSENCE C. 
Rating:
5.0

Customer did not leave a comment.

TYLERBRAXTON R. 
Rating:
3.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

BLAKEADAM B. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY LEE S. 
Rating:
5.0

Customer did not leave a comment.

ANDREAPIKE B. 
Rating:
5.0

Customer did not leave a comment.

FRANK C. 
Rating:
5.0

Customer did not leave a comment.

ANDREWGLENN Z. 
Rating:
5.0

Customer did not leave a comment.

ROBERTDAVID S. 
Rating:
5.0

Jonathan helped me very much. He was GREAT!

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

ALEXISJORDAN P. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
4.0

Customer did not leave a comment.

Amy H. 
Rating:
5.0

Customer did not leave a comment.

MARYJANE H. 
Rating:
3.0

App wouldn't work properly. Had to finish transaction inside. Truck and supplies weren't ready. Asked for six moving blankets. Only received 5.

JOHNFITZGERALD L. 
Rating:
5.0

Would have been nice if more gas was in the vehicle at pickup. Only had 1/4 tank.

Melinda P. 
Rating:
5.0

Customer did not leave a comment.

JOHNANDREW W. 
Rating:
4.0

there was a drop box where we put the keys. the lobby smelled horribly of smoke, but that may not be the fault of the staff

Christopher D. 
Rating:
1.0

Took over an hour and a half to pickup and return the truck. The app would not work. Had to wait on hold for over and hour. The worst ever. Added nearly 4 hours to our trip

Christopher C. 
Rating:
4.0

Customer did not leave a comment.

Bryan S. 
Rating:
5.0

Customer did not leave a comment.

ERROLLABAN C. 
Rating:
5.0

Customer did not leave a comment.

Adam D. 
Rating:
5.0

Customer did not leave a comment.

GARY N. 
Rating:
4.0

Easy return, there wasn't anyone there to help so just took the required photos and left.

BETHANY L. 
Rating:
3.0

Customer did not leave a comment.

Anna W. 
Rating:
5.0

Friendly and very helpful staff.

RANDALLWADE R. 
Rating:
5.0

Everything went well and all employees were nice and friendly.

MATTHEWDENNIS P. 
Rating:
5.0

Nothing to add

Jason R. 
Rating:
4.0

Customer did not leave a comment.

ADOLPH B. 
Rating:
3.0

I didn't return the unit to Lynchburg. See notes above. And have some one call me. 276.608.9300

rick A. 
Rating:
4.0

Very helpful service Truck and equipment ready when requested Definitely would recommend the location

GREGORY M. 
Rating:
4.0

Customer did not leave a comment.

ELDON C. 
Rating:
4.0

Customer did not leave a comment.

KALPAKJAYKAMAL S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

ROBERTBRIAN R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

The Front Left tire ball bearing went out and jerked the trucked all around in a fish-tail, required me to not go over 50 for the rest of the way to my destination.

Skylar C. 
Rating:
5.0

did drop off after hours. what was NOT a good experience was hiring moving help through your website. they never returned our calls and we had to do it ourselves. uhaul has charged us for them even though we cancelled it and now we need to seek our money back for moving help we never received

AMYBARBER J. 
Rating:
5.0

Customer did not leave a comment.

Darrel L. 
Rating:
5.0

Customer did not leave a comment.

MICHAELJOHN T. 
Rating:
5.0

Customer did not leave a comment.

DAVIDR J. 
Rating:
5.0

Customer did not leave a comment.

Dominick B. 
Rating:
5.0

Customer did not leave a comment.

ALPHONSOLEE P. 
Rating:
5.0

Neme in the Lynchburg office is the greatest customer service representative we have ever had in any industry. She should run UHaul.

ALANWOLF C. 
Rating:
1.0

Customer did not leave a comment.

Dylan W. 
Rating:
3.0

Customer did not leave a comment.

Jon W. 
Rating:
5.0

Extremely nice. Great customer service

WILLIAM Z. 
Rating:
5.0

Customer did not leave a comment.

JORDANHOLLY K. 
Rating:
5.0

Customer did not leave a comment.

DANIEL W. 
Rating:
5.0

Customer did not leave a comment.

KIMMARIE T. 
Rating:
4.0

No complaints here

SHAKEERAH O. 
Rating:
4.0

Trevor was literally amazing. I've been having issues with my return on the phone for days. My mother passed away during the move up to Virginia and I can't tell you how incredibly impressed with his service I was. Thank him again for me. He was the highlight of my week.

RACHEL F. 
Rating:
3.0

Customer did not leave a comment.

AUSTINEUGENE H. 
Rating:
3.0

Customer did not leave a comment.

JOSEPHMICHAEL F. 
Rating:
2.0

My husband picked up the truck early morning on a Saturday. He said the truck was not warmed up at all. I ordered 12 moving pads and only received 6.

kenneth G. 
Rating:
3.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

STEVENWAYNE H. 
Rating:
5.0

Customer did not leave a comment.

ANDREWALLEN Y. 
Rating:
5.0

My pick up location was moved twice

WILLIAMDAVID T. 
Rating:
3.0

Customer did not leave a comment.

Henry M. 
Rating:
5.0

Customer did not leave a comment.

Bill M. 
Rating:
5.0

Give a better billing estimate. If I'm going to spend $250.00, I'd like to know that upfront rather than a “quote” for $140.

Sydney C. 
Rating:
5.0

Good people to work with.

Billy W. 
Rating:
5.0

Customer did not leave a comment.

RANDALLWAYNE O. 
Rating:
5.0

Return location on Indiana Street in Englewood, FL and the Attic Self Storage facility 102 James Street, Venice, FL we're both Exceptional to work with.

ROYGLENN E. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERJAMES C. 
Rating:
3.0

Customer did not leave a comment.

frank T. 
Rating:
5.0

The people were nice but the rental is insanely way too expensive. 89cents a mile?? I could have hired a tractor trailer at $1 a mile and had someone else do the work. I'll never ever rent from Uhaul again

ROBERTLEE CONRAD M. 
Rating:
5.0

It was raining hard and the truck we used had a leak in the upper left corner near the cab and some of our things got wet.

SCOTTARTHUR W. 
Rating:
5.0

Great customer service. Will do future business with again

Gaylord J. 
Rating:
5.0

Customer did not leave a comment.

Jonathon A. 
No reviews have been submitted for this location.

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