Customer Reviews for Falwell Airport

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Falwell Airport

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Don A. on

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Customer service complained about not getting to eat his breakfast because he had so many appointments. I had been quoted differently than Kemper St and he made comments about how they didn’t care about their work and he hated going over there unless he was changing out a tire. He also said he was not run well and didn’t understand how they could still be opened. He did give excellent tips about returning the truck clean and making sure it was fueled up properly.

Philip B. on

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Customer did not leave a comment.

Aubrey W. on

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Good staff. Knew what they were doing.

Jeremy A. on

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Customer did not leave a comment.

Steven D. on

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Excellent customer service. Very helpful. Was refreshing. Especially after poor customer service received by Kemper st staff.

Richard C. on

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Customer did not leave a comment.

Reynoldson B. on

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CAROLINE T. on

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Harold B. on

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Spencer G. on

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Explained the tire issue and significant delay in roadside assistance response. The attendant had the opportunity to offer some type of accommodation for the delayed repair but chose not to?? I have used Uhaul for 2-16 hr rentals in the past 12 months, but after this experience can not see using Uhaul again.

Kathryn Reed Row H. on

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It was GREAT! Nice people!!

BRADLEY B. on

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Awesome, Fast service, Only place to rent a Uhaul

Jason C. on

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First, csr was super pushy for insurance purchase. The truck leaked in 3 places and damaged my boxes. Nothing inside was lost but was frustrated with al the water. It’s why a got a UHaul. To avoid the water. Disappointed.

Rich B. on

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Customer did not leave a comment.

courtney C. on

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David assisted us at this location. He was very kind and extremely helpful. However, he did not input our drop off location correctly and that caused us a lot of trouble at the end of our trip.

patrick W. on

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U-haul changed the pickup location at the night before I was to pick up the truck. Another 10 miles of driving, further from the moving address, only 1/4 tank of gas, and the service guy there was SLOW. Despite using the express checkout feature of the U-haul website, it still took 40 minutes to check out, and no other customer was there. U-haul's business model of sub-contracting truck locations is not User-friendly, and can be very time -consuming to deal with when they change pickup and drop off locations on the fly.

David M. on

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Customer did not leave a comment.

HEATHER S. on

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well i was ripped off by your company i had trouble with uhaul it kept cutting off and i got stuck in it and it was dirty had not been cleaned i tried to call your after hours number on hold for over hour then got hung up on.then tried to call back no one ever got on phone.i had to be pulled out of yard because I was stuck i spent 150.00 to get pulled out of yard then i spent 30.00 cleaning it and put gas in it.and it kept cutting off on way back so no im a very very unhappy customer it is not right how big companies take advantage of people.the yard that got damaged is goin to cost me over 300.00 to fix so i am and will never recommend u-haul ever i endend up getting 1.59 back from 100.00 deposit the move was 1 load and 2miles from a to b i had to travel all those miles because local dealers did not have the one i needed and the other dealers never answered there phones.so no im not happy.my phone number is 434-229-2599

Richard E. on

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Better understanding of policies to answer customer questions. Also, truck was issued with 3/4 tank of fuel. Tried to refill truck to 3/4 tank, but fuel gauge was stuck between 1/2 and 3/4 levels. I kept filling and it suddenly jumped from 1/2-3/4 to full. This may have been a fluke, but this caused me to add more fuel than necessary to fulfill the contract.

Natalie W. on

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Very good customer service. The gentleman explained the process and the transaction went smooth.

Terry H. on

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kenneth L. on

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Clint S. on

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I am happy with Falwell Airport...not so much with Uhaul. I returned the truck after hours (which I had sceduled), but because I didn't go onto some phone app; I was charged for a second day. I will only use Uhaul if another source for truck rental isn't available in the future.

Wendell B. on

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not happy about another 45 minute/90 roundtrip pick up i am going to move frequently for work and need better

Bradley B. on

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Awesome service.

Cheree J. on

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The employee was very knowledgeable and professional. He explained in detail about everything I do and your services. I'm very appreciative of that.

Donald B. on

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This was a very convenient drop off location. It was closed at the time of drop off, so I did not deal with anyone.

Susan L. on

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My only "complaint" is that the truck we rented was not available for the location we wanted and therefore we had to go out of our way (about an hour) to pick it up. Trucks should be where promised.

John H. on

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Customer did not leave a comment.

william C. on

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this site was out of way for pickup. your employee was late showing up. there was a uhaul site that was just 2 miles from where I was loading, but I was sent to this one which was much further away. with more than a week in advance reservation, you would think you could have been more accommodating

John W. on

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Customer did not leave a comment.

STEVEN F. on

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