The cabin of the truck smelled like someone had been smoking in there for years not just once. I wiped down the seats and steering wheel with disinfectant wipes and they were filthy. The box of the truck smelled like farm animals were transported in it. The engine light went on halfway through my 500 mile drive. Oil was low and I realized the gear shift was kicking when slowing down as well so something was going on with the transmission. Needless to say I made it to my destination but not with confidence. There was obviously a neglect of maintenance with the vehicle. I will use another rental company next time.
Myles M
Customer Reviews for Falwell Airport
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing
Leonard BThe hitch is heavy and it would be sooo helpful to have a hand cranked lift like on most utility trailers. I could not disconnect the trailer from my truck due to the strength needed to lift the hitch off the ball.
Glenn GEverything was quick and perfect
brenda HI reserved the trailer for TIMBERLAKE U-haul which was 5 minutes for where I needed it! Only to get an e-mail the night before telling me I now have to go 20 minutes down the road(the way I will travel home) and then go back and get the car I was towing! The guy at Falwell airport was friendly and helpful.. after hooking trailer up only to find out a turning light wouldn’t work he got me squared away with another one. Total time wasted in driving and getting trailer..1 hour.
mike wThis was our second attempt to drop off. The first location (Park Street, Lynchburg) wasn’t helpful at all. They were filled and simply sent us on our way. Met us when we pulled in and said, “We don’t have any room, take it over to …. Falwell Airport”. So, we did. I’m sure they can’t be to blame because they were full and no space to part the return. After 10 hrs. Traveling, it wasn’t the welcome I was hoping for. Just all part of the day!
Rusty CDon’t change a thing! I’m very satisfied as usual! Jeff
Jeff MAbsolutely nothing!
MUHAMMAD AI dropped off after hours was not aware that the door was unlocked to drop off key
SONJA BUhaul repair person picked up truck, we refused to drive the truck any further so we don't know about this place
Dorit NVery old (and abused) 5x8 trailer in poor shape. Door "lock" failed and allowed door to open in transit; lesson learned - door needs to be locked for more than just anti-theft.
A ANice friendly place
Don LTruck was suppose to be ready for mobile pick up and was not. Had to wait for attendant to arrive.
Justin BHelpful This is a comment at all the locations and corporate policy. As a Compliance officer, I have a grave concern with the devices used to capture PII in the driver's license. Please get back with me to help me understand how these devices are uncompromised/secure.
Daymond CThe employees and the manager were helpful and kind.
Karen LGreat service.
ROBERT MThey were very helpful, friendly and made the drop off super easy. Highly recommend.
Christi BU haul needs to invest in longer trailers for car and truck hauling.
Thomas PVery nice and professional!
Kimberly MThank you very much
Kevin TThe drop location is a great business. Just don't trust uhaul to care about you as a customer. Their moto is to let the customer solve uhaul’s problems of not having reserved equipment at the location you chose to pick it up from.
Matthew MThis place doesn’t answer the phone number published on the website or in any search online. We NEEDED to speak to them and it took hours of calling and chatting with Uhaul to get a phone number for them. Once I finally spoke to someone he was very nice, but they need to answer their uhaul line!
Tawnya SVery helpful. Wonderful customer service!
Cynthia TTruck tires looked worn and needed replacement. Truck also feels like wheel alignment is off.. some fishtailing. Rep. Actually followed me for about 5 or 6miles becuz he noticed some pull. Checked it and then followed me another 3 or 4 miles to make sure it was ok. Great rep!
Rene WCustomer service was out of this world! Cindy was polite and respectful. We will def be back for our uhaul needs. Thank you!
Charles LGood experience.
David AThe trailer has a bad tire. Wasnt noticed until a few hundred miles.
Rachel WStaff wasn't very helpful in terms of teaching how to hitch/unhitch. Tried calling several times to make an appointment to pre-check the vehicle as well as to evaluate what hitch ball/receiver tube height I would need. Never answered the phone. Stopped by several days in advance to see if someone could give me the information, and staff was barely willing to help or give me any information. Had to google what height I would need and go to a separate shop to get the right riser. Day of they did however, quickly attach the trailer for me and check in was smooth. Novice trailer renters beware.
Victoria RWhen I went to pick up at this location there were special circumstances for my reservation. The person onsite seemed unknowledgeable, but understandable since they were still going through training. What made my rental from this location 1 Star was cause there was undocumented damage to the truck and undocumented milage. The undocumented milage would indicate that the pickup facility used the truck for their own purposes. Then they tried to make the charge to me with milage and fuel surcharge. Thank goodness for Shaun B. Who worked for UHaul customer service correcting the pickup facilities shinanogans. If picking up from this location would recommend to take photo of milage before and after to ensure everything is accurate.
Jessie AEverything ok
Charles DThe size trailer ordered and confirmed 3 months prior was not available… the trailer rented leaked inside.
Bruce JHelp them when they need it and don't threaten to report truck stolen when u told you it wasn't working right and pick it up but then make me try and bring it back where it broke down and I had to walk on highway with crutches for 2 miles.
Melissa hJonathan helped me very much. He was GREAT!
DAVID PApp wouldn’t work properly. Had to finish transaction inside. Truck and supplies weren’t ready. Asked for six moving blankets. Only received 5.
JOHNFITZGERALD LWould have been nice if more gas was in the vehicle at pickup. Only had 1/4 tank.
Melinda Pthere was a drop box where we put the keys. the lobby smelled horribly of smoke, but that may not be the fault of the staff
Christopher DTook over an hour and a half to pickup and return the truck. The app would not work. Had to wait on hold for over and hour. The worst ever. Added nearly 4 hours to our trip
Christopher CEasy return, there wasn't anyone there to help so just took the required photos and left.
BETHANY LFriendly and very helpful staff.
RANDALLWADE REverything went well and all employees were nice and friendly.
MATTHEWDENNIS PNothing to add
Jason RI didn’t return the unit to Lynchburg. See notes above. And have some one call me. 276.608.9300
rick aVery helpful service Truck and equipment ready when requested Definitely would recommend the location
GREGORY M