Five stars!!!
Cheryl L
Customer Reviews for Family Racing Village
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They charged me for two days and was returned within 24 hours! Called 5 times with no answer and left a message with no response!!
SHEILA PEverything was great!
WILLIAM EStop using the haul App so that customers like me that are loyal don't have to be on the phone for 30 minutes wasting time on troubleshooting w/ customer service reps via chat & phone to obtain our truck. I have used Uhaul for years, but this experience was the "Worst because of the app!" Listen to your independent dealers & customers!
Eleana MTried repeatedly to call and could not reach anyone. Had to drive back to ensure my late drop off was processed.
Robert HIt was raining when we arrived to pick up a 5 x 8 cargo trailer.. the young man that connected the trailer to our car was so nice & never complained at all about working in the rain... he was so polite & deserves to be commended !!!
SHARON GThe lady that helped me when I picked up the dolly was very nice and helpful.Returning the eqpt was super helpful. The whole experience was great.
DAVID Bvery friendly and helpful staff, would rent from again, thanks!
PHILLIP WThey hit my truck with bucket of tractor
JOSEPH BNice friendly people!
ROBERT PThis is a great UHaul location to rent from! The owners are great people with awesome customer service and I recommend their services!
Cassondra ODaniella was a wonderful person to work with. I look forward to working with her in the future. I believe I have made a new friend. Her professionalism, knowledge, and kind spirit, are a true blessing.
MARCIA MVery professional and extremely friendly
kenneth bQuick, easy and friendly service
Chris AJohn was accommodating and friendly
TIM SNice folks, easy in-and-out. No problems!
LIZA KThe owner was very professional 👏. She and I had a pleasant conversation about moving to Florida. I would recommend her business to friends.
tangie CThe owner said I pick up the van at 2:45 aprox and want to charge another day, when I explained and show Picture I was still there at 3:31 because the employee was taking care of anohter person, then make few mistake, He become agresive,insultive and ask Me to leave the premises, is all recorded, I was talking to Uhaul rep. Named Carlos who said the conversation was recorded and follow a complaint with district manager.
dominto cKeep up the great job & keep smiling.
marquite l