Customer Reviews for Family Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Family Storage

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Thomas S. on

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Customer did not leave a comment.

Laurel B. on

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Very nice & helpful people.

Laurel B. on

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Maybe have more equipment available.

Joseph D. on

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William C. on

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Michelle F. on

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Sheryl S. on

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Exceptional experience. Very personal

tracie R. on

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None

danny G. on

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The Lawson's went above and beyond to take care of us!!!! THANK YOU!!!!!!

Chance W. on

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Jeanette R. on

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Dee and George were so helpful. Everything was handled quick and efficiently. I would rent from that location again.

tamara F. on

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don R. on

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Larry M. on

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Great service.

Jessie F. on

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Nothing! Super friendly and great people!

Tracy W. on

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Amber D. on

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NATHAN D. on

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CHARLENE B. on

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See Lawson was so WONDERFUL!!! I felt like family. She was so helpful I will refer her anytime!!! In fact I’m making copy of her business card to hand out Thank you so much ??

kenwood C. on

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Chris R. on

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I was very impressed with every aspect of my this rental experience.

Dan H. on

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kenneth S. on

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This is a family business and extremely helpful!

Karen M. on

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David C. on

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Thomas L. on

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They took the trailer after hours and took care of everything for me. It was refreshing after the experience at a1

Charles R. on

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Great onsite managers. Not a bad experiance at all

Allistair C. on

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ford S. on

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Very enjoyable experience and would highly recommend it to all my friends and family.

Bill R. on

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Walter W. on

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RYAN B. on

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I have rented over 6 uhauls this year and this is by far the worst experience I received a call on thanksgiving telling me I was getting charged for an extra day and the following day I return and got charged an additional day. I received no contract no information when I rented the truck this is not acceptable. I will not be using Uhaul any longer and will tell everyone I know not to use Uhaul they don't care about customers just collecting revenue.

PAUL D. on

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Nothing They were great to deal with.

Jo H. on

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Perfect as it is!

FRANK M. on

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Check the drop off spot to make sure they will be open, not closed until the 6th. Five days after your drop off date.

Thomas B. on

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Wayne B. on

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Ensure that the equipment is clean before renting.

Mike C. on

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Steve H. on

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The personal were great. Had to travel 50 plus miles to pick up the truck not the personal fault the fault of the scheduling

Jean F. on

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David M. on

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Keep sites like this. Friendly people, helpful, and easy to get in and out of.

LAURA W. on

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Nothing these people were great and friendly would recommend them to anyone I actually go out of my way to rent through these couple thats how friendly they are.

lorenzo M. on

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Dee and her husband were great to deal with. They made the rental fast and painless. Thank you

David H B. on

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A real family atmosphere. Carl and Dee just can't do enough to help!

bonnie H. on

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Gary S. on

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Awesome place. Awesome people. They redeemed our faith in U-haul after our Libby experience.

Jennifer H. on

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Robert M. on

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Great people running the place

RUTH C. on

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A little muddy but doubt if it can be helped.

mark H. on

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Very good service

Delbert B. on

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A+

bill W. on

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Customer did not leave a comment.

Danielle A. on

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We were overcharged with no explanation. The uhaul was filthy . When asked for a return location we were told to figure it out only to receive an email telling us if the incorrect drop off point. After calling 3x to find the. Protect one and driving 29 more miles in circles, we finally got to our drop off location.

deena J. on

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Nice to be able to support local business with local people running it.

micheal G. on

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Ray M. on

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Jon F. on

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Very friendly and professional

jackie B. on

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Excellent service

KIM P. on

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Great people!

Dee L. on

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Customer did not leave a comment.

Jamie K. on

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The equipment was clean, but the tires were not in good condition. The tread blew on the back left tire as I was driving on the interstate. My sister was following behind me and fortunately was able to avoid hitting the tread. Also, we were told that our drop-off location was closed on Sunday and that wasn't the case. We held on to the truck for an additional day because we thought the location was closed.

Robin W. on

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John T. on

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Took an hour driving in circles to find it. Google maps or gps don't recognize this address. Tried to return it to Roseburg location they were rude and unknowledgeable how to treat people. The girl was very rude!

marty B. on

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Trailer was ready and clean when I arrived. Service was excellent both on pick up and return of trailer.

RICHARD C. on

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Easy drop off with friendly staff

SYLVIA W. on

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CAROL L. on

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The manager was friendly, helpful, available and our experience was great. Thank you

Jay D. on

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bob N. on

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