Customer Reviews for Family Technology Group
(U-Haul Neighborhood Dealer)

Rating:

5.0

Very good customer service

Rating:

5.0

Tried to return the U Hual to one deal and he said he wouldn't take it. I was really PO because I had to find another dealer that would take it. Found Family Technology Group, they took it and were fantastic

Rating:

1.0

Be more considerate of customer needs. Issues with the pickup due to an issue on Uhauls behalf and the customer is charged for the inconvenience! Wouldn’t fix the issue immediately was told to “ dial the 1-800 number.”

Rating:

3.0

Their store hours are not as described. Although I had the app drop off/ pick up only, I feel like the store should of been more clear about their hours. I am also being a little picky about it because I needed them. I dropped the keys off in the drop box, and then realized I left something important in the driver seat. :/ I kept calling their number and finally got someone to answer. We were able to arrange a pick up time, so in that I give them a plus. For understanding and correlating with me.

Rating:

3.0

Very dark and shady area and what complications of Finding the truck.

Rating:

5.0

N/A

Rating:

2.0

They charged me for an extra day, when I was dropping off in my drop off window.

Rating:

5.0

This man was so nice. I lost my wallet and didn't know If I left it in the truck. He waited for us to come and opened the truck and got my wallet for me during his lunch. Thanks so much.

Rating:

3.0

Not someplace you really want to be at night. Not inviting at all. No clear indicators to let you know that you can drop a Uhaul truck.

Rating:

2.0

Person works on cellphones, was working on one when we entered. Did not speak to us, continued working on the phone he was doing. Stood there for 1/2 hr. Also never answered when I called when arriving .. idk just very unprofessional in my opinion

Rating:

1.0

They gave me a messed up truck that wouldn’t go in reverse most times and that had problems with the engine. Then overcharged me dramatically for I don’t know what fucking for. NEVER USING UHAUL AGAIN.

Rating:

1.0

Charged way to much for how long we had the truck which less than 15 hrs and drove less than 30 miles. Definitely ripped us off. Should no longer be in service

Rating:

1.0

Close it

Rating:

1.0

This location was extremely far away from my final destination and I was charged extra money due to the fact I went over in mileage. The fact that I brought the truck to a location that is convenient to your company but not to me should not be grounds to charge me extra money. I even brought the vehicle back one day early. When I first picked the vehicle up I was told the drop off location would be three miles from my final destination location; however, when reviewing the contract, the location was somehow changed. Seems to be a scam to me.

Rating:

3.0

There was no one at the location that knew how to use the U Haul computer system. Had to wait for that person to call back - was at a doctor appointment.

Rating:

3.0

We ordered and payed for a hand dolly but it was not on the truck when we picked it up.

Rating:

1.0

Would not advise to drop off at Family Technology Group. Hard to find as all they have is small sign in ground at edge of parking lot and a drop box on this cell phone repair shop. Employee was on cell phone when we returned vehicle and refused to come out and inspect upon return. Within hours we had been billed for $68.00 for gauge being at 3/16 vs. 1/4. Billing issue has since been corrected and we were refunded after 42 minutes on the phone with Uhaul customer service who by the way was very friendly.

Rating:

3.0

Used app to pick up rental. Key wasn't where app said it would be. Early return was challenging as English isn't the first language for location operator. They didn't credit me for the fuel added during rental..... App had no return or early return instructions... had to call location - which was first exposure to language barrier...... Truck was clean and well maintained.

Rating:

2.0

Original drop off on my contract does not exists. Phone was disconnected. took an hour to find this place. very dissatisfied with this uhaul experience.

Rating:

1.0

Police hostage negotiations/swat team van was there parked in front of drop off store. There were multiple police in the area for some kind of incident. Very scary neighborhood. Poor and dangerous location for unsuspecting people trying to drop off a truck! We had no warning how bad a neighborhood it was! I would not want to ever drop a Uhaul there again. The location is near a liquor store that obviously was under police surveillance! Very Dangerous situation. We had to leave truck there or we would have been charged extra miles. It was a scary drop off!

Rating:

1.0

No one was there, called the number on the door the told me to park it out back and drop the keys in the Dropbox very sketchy place

Rating:

1.0

Customer service was very poor, very rude.

Rating:

2.0

Clean up parking lot. Not refer issues to U-Haul customer service after U-Haul said drop off location would address issues.

Rating:

5.0

Mo improvement

Rating:

1.0

Instructions to find keys were inaccurate. Dolly and furniture pads were not available although I paid for them. Store was closed, couldn’t get assistance

Rating:

2.0

Basically a parking lot. Drop off procedure did not work and had to call national U-haul to get it done. I did not receive any additional charges which was a positive.

Rating:

5.0

Very good thank you

Rating:

4.0

The best experience I e ever had renting from U haul & I have been a customer since mid 80's. So thank you Sam. It was the easiest and best U-Haul rental ever. Just to say also, I have never had a bad experience using your service throughout the years. Thank you I haul. Sincerely. Valarie K

Rating:

3.0

We had SO many trouble with drop off after hours. Costumer service helpful over the phone. Horrible experience in general. The truck was making a worrisome noise when used above 60 miles/hour, it was leaking rain inside the driver cabin and I got extremely wet. When costumer service finally answered me (after TWO HOURS waiting), they told me to accept 50$ for the problem and when I ask for more information and to speak with a supervisor, they hung up on my face. I called back and left a message. I received a message on my machine saying that "I am concerned .. other users rented the same truck after you and nobody complained". I was basically accused of being a liar. I have MANY MANY MANY PICTURES AND VIDEOS of everything. Happy to send them all to everyone. Will never rent with U-Haul again.

Rating:

3.0

I am very upset. Corporate needs to contact me

Rating:

1.0

This location is in a very run down area and does not feel safe even in middle of the day.

Rating:

2.0

change the drop off area.

Rating:

3.0

They barely had any gas in the truck.

Rating:

5.0

Very nice staff. Thank you

Rating:

5.0

Super friendly. Very helpful, made me feel comfortable. Hassle free process

Rating:

1.0

There were broken glasses everywhere in the back of the truck, and when I asked if he could clean it up if I brought it back, he said sure but he doesn't know if I'll get charged for the traveling distances. In the end I just moved because I was tight on schedule and in the process I got few cuts from the broken glasses. Very unsatisfied.