Customer Reviews for Familys Empire Multi Services
(U-Haul Neighborhood Dealer)

Rating:

2.0

When I made the reservation I made it to pick up at the Rodman St. Hollywood FL location location. The online information did not inform me that there would be no one there because it was a holiday. When I arrived there was no one to assist me. I then had to download the app to try and get my vehicle, that they had already charged my credit card for. This process took over an hour trying to get the keys to the vehicle as my wife waited in the car for me. The combination that I received on the app for the lock for the keys to the vehicle would not work. I called the 800 number and the person told me that I may have to rotate the numbers one or two times before setting the combination and that if that did not work to call them back. After trying everything it did not work, and I called the 800 number back and talk to another person that repeated the code to me over the phone and told me several things that I needed to do to try to open it and I informed them that I had already tried everything and nothing worked. The person on the phone told me to hold on and they would check they came back to me and said they had to try to get ahold of someone put me on hold again. They then asked me if there was another vehicle there in the lot that I could use, and there was so we were going to try to get that key for that vehicle but I was waiting for the person on the phone to give me the code for the new vehicle. While waiting on hold I was looking at the code that would not work which was BOLL. I thought to myself what if they meant to put BOLT. So I tried the BOLT combination and the lock opened. The app had told me BOLL the woman on the end of the 800 number told me the combo was BOLL. When the woman on the 800 number got back on the phone, I informed her of what had happened and she apologized and said that they would have to notify a department to change the information and thanked me.

Rating:

3.0

My poor rating is more toward the equipment. The truck had over 130,000 miles, the windshield wiper was not properly attached in the first time using in a rain almost flew off the windshield. Also, the front tires did not seem to be balanced properly and when at posted speeds had extreme vibration. The truck had a very strong or odor to it as well. I hadn’t rented from U-Haul for many years and unfortunately, was very disappointed with this experience.

Rating:

1.0

TERRIBLE TRUCK . THEY RENTED THE TRUCK TO ME WITH NO A/C . NEVER RENTING FROM THIS LOCATION AGAIN .

Rating:

5.0

Great service

Rating:

4.0

No suggestions..I've used this location twice now, van, to move large objects. Hassle free both times. Mr Oscar is friendly and smart. Mr Robenson too.

Rating:

1.0

The cabin of the truck was filled with cockroaches. We purchased spray and still they were everywhere on the seats, the seat belts, and floor. Called Uhaul customer service and was informed that a supervisor would be calling me back but no one had contacted me back.

Rating:

5.0

It’s a little bit hidden

Rating:

5.0

Great service from Robenson! Thanks

Rating:

5.0

Good

Rating:

3.0

Where my damn refund unsatisfied with waiting a week for a fucking refund

Rating:

3.0

The location does not seemed to be manned and most transaction are handled either through the app or phone.

Rating:

5.0

It was just fine. New location to me. Great!

Rating:

1.0

No professional. The sales representative and the owner fight in front of the customer. Terrible experience. That place looks like a drug dealer

Rating:

5.0

Great Personnel!

Rating:

5.0

Customer service very professional Oscar is the best

Rating:

3.0

The truck had no gas when given to me. I returned it with gas. The miles they quoted me as driving was impossible. I rent trucks at least twice a year I’ve never used that many miles.

Rating:

5.0

the guy that work 3/30 sunday did a great job, i came from a location down the street because they didn’t have any trucks i needed. The gentleman went above and beyond to make my move easy.

Rating:

5.0

The gentleman was super amazing really fast and easy. I will come back to this location and I will recommend people to this location as long as this gentleman is there.

Rating:

5.0

The customer service her is great. I dealt with Oscar on my return of a one way auto transport. I return later in the week to rent a 6x12 trailer because of his excellent service.

Rating:

5.0

The owner is a commendable person. He has a great personality and business sense.

Rating:

5.0

Very good service and the véhicule was very clean

Rating:

3.0

Truck ran somewhat ruggedly was upgraded but would of preferred my initial reservation

Rating:

5.0

Very friendly owner/manager.

Rating:

5.0

Client oriented. Flexible. Long work hours. Truck in good working condition. Will recommend.

Rating:

1.0

It is hard to find the truck. It was to dark to check the truck. Back door locked but no key. Customer can not or did not will to resolve my problem. The experience can not be worse.

Rating:

2.0

The tank was empty! When i come back to discuss, 2.46 pm, office was closed , but you bill me $37.00! No fair! The treatment of employee was excellent, but tank was almost empty.

Rating:

5.0

Pick up was easy and fast. Assistance was provided when I had questions. I needed the truck for several more Hours than my original rental Time and they gave it to me without a hassle and without charge.

Rating:

1.0

No legit business to pick up trailer from. After waiting for nearly 30 minutes for someone to show up, I was told that we needed to use my personal truck to hookup and move another trailer before they would allow me to use the unit that I rented. Not because it was blocked in, but because they needed another trailer moved around to another property. Put us over an hour behind schedule. When they finally showed me where my trailer was, it was a VERY tight squeeze, and they wouldn’t move another Uhaul truck to allow me to access the trailer that I rented. Managed to get it hooked up, with zero assistance from the person “working” for Uhaul. They never once checked that the trailer was secure. Had the customers doing everything, in the rain. They never provided me with any paperwork or confirmation. 15-20 min later I get a text stating that I need to pull off the highway and take a bunch of pics to complete the rental process. Got to my destination, and the inside of the trailer smelled like old seafood. Noticed that there was one or two lights that were completely missing with connectors/wires that were very worn/dirty like they had been gone for a while. Overall experience was terrible. I will never be using this location again.

Rating:

5.0

Truck rear door had a problem, but we were able to do what we had to do. Staff was knowledgeable, courteous, friendly.

Rating:

1.0

This reservation was never used, the place does not have a reception for truck pick up, I never received a code to access the keys, I never got a phone call and your chat is a disaster, the person I contacted never solved my problem. This place is a disaster, I subsequently called Uhaul and put the complaint under reference # 5054951. Please credit me the amounts you are charging me for this reservation otherwise I will have to escalate the case with my bank to decline this transaction.

Rating:

1.0

Truck was dirty, air conditioner did not function and I was overcharged (9 gallons) after putting less than 50 miles and adding back three gallons of gas.

Rating:

3.0

They charged me for 40 miles extra I didn't drive. I used 56 miles I was charged for 99miles. Don't trust this people

Rating:

4.0

It was a bit confusing at first, but once I got on the phone with the owner after googling the number he helped me complete the drop off which did go very smooth.

Rating:

4.0

Gracias por el servicio

Rating:

5.0

Excellent customer service very helpful

Rating:

5.0

Water bottles were left in the passenger side door.Overall pretty good experience

Rating:

2.0

Van dirty …3/4 tank of gas … not a professional operation.

Rating:

5.0

Thanks

Rating:

3.0

The whole process was overwhelming. My original pick up time was 8am I did not get my rental until 11am. The gentleman who owned the location was a great help and the ladies at the Florida center were unprofessional

Rating:

1.0

Terrible customer service, I waited till 1030am for someone to show up when the store hours and my agreement said 10am

Rating:

2.0

Truck had no gas and rear tires needed air. Location was flooded and the check in was done using the phone of one of the guys there

Rating:

5.0

Amazing vendor location

Rating:

1.0

No one is at the location to get the truck and the to return it. No clear directions on how to approach this. Took 20-30 until someone showed up to give me the keys. Then, it took another 30 min to get someone over the phone to direct me to drop off the key. Could not close the contract as I was overcharged almost double. The service rep advised to leave the keys in the lockbox and call the following day to close the contract. The (800) 542-2675 didn't help, as they only tried contacting the site manager. Anytime he picked up, he was always not available to do anything as he's always away from the system. Multiple times told me he'll call me back, but never did. I've rented U-haul many times and never had these type of issues. This is horrible. I'm getting double charged and no customer service to assist. Will never use this location again and will alert others to do the same.

Rating:

2.0

I have been to this location 2 previous visits and had issues with pick up of equipment. There keys have not been in the lockbox, no one at the store location, during the open hours, and encounter other customers experiencing g similar issues. I encountered additional mileage on this rental because I had to make additional trips to pick up my load because of the delay in picking up equipment.

Rating:

1.0

I found stuff in the trunk. Vehicle smelled bad Had trouble returning the truck due to issues with mobile app

Rating:

5.0

More parking from returning vehicles.

Rating:

3.0

There was no one there when I arrived. A man who happened to be there at the bar next door was the one who helped me contact the manager to let them know I’m there to pick up my U-Haul. There was at least a 30 minute delay before I got my truck.

Rating:

1.0

1 hr on the phone to pick the truck up, your system can’t process my license and didn’t send me any message. Once I got the truck and reach my first destination the appliance’s dolly wasn’t in the truck, your solution…. Came back and talk with the guy at the restaurant! Almost two hr for start my journey, and 10 miles more that you are charging me for your mistakes. A nightmare.

Rating:

1.0

Never ever drop off here. Never open, never answers phone and denied I dropped of trailer. Good thing I took pictures. Go to U-Haul in Pembroke and Ask for Anthony. Terrific experience here and helped me deal with SCAM location.

Rating:

5.0

Highly recommend!!! Very helpful, professional, nice personality & made the renting process very easy which made my day easier. Moving is already stressful as it is, but when a company provides you with great customer service it makes a big difference.

Rating:

1.0

Never use that location! Completely unprofessional and fraudulent. After returned truck in same fuel level as picked up, made and submitted pictures with fuel level and mileage, have a receipt with empty fuel tank and $80 charged for refueling. Will send a complaint and open fraud investigation over my credit card

Rating:

5.0

Good service ,attencion

Rating:

5.0

The owner went above and beyond to help me.

Rating:

2.0

very unprofessional. There was a man sleeping on a couch who had me use his phone to call I assume the employee who was not present. truck was unswept and gas tank empty. While in motion something on the roof banged while driving the truck the entire trip. sketchy location for pick up.

Rating:

5.0

Great services, family care.

Rating:

5.0

I took a car to launch the boat. But it didn't have a device for towing a trailer and I had to buy a device.

Rating:

1.0

This is the biggest joke for a U-Haul pick up ever. The people are completely incompetent. The equipment was filthy, dirty and not to mention unsafe cracked windshield on the driver side check engine lights on low in operable tires. We had to have service come out twice to fix the rear tires. we picked it up. It smelled like somebody had been living in it. When we try to exchange it, they explained the only person that could do. That was their boss. It had to go through corporate. When I spoke to U-Haul, they were very helpful, making things easy as an exchange, but when my guys returned to take care of it , they were again told there was nothing they could do. Complete incompetency on part of this location again better as a quickie mart

Rating:

2.0

Location very difficult to find. Once the location was confirmed after having to call customer service. The transaction was then processed by phone with someone we never saw in person. We then had to leave that location, following someone approximately 2 miles away to pick up the trailer. I have not yet received a receipt following the return.