I recently rented a truck from this location and was overcharged after returning it. When I called to dispute the charge, the representative I spoke with was extremely rude and hung up on me before I could even finish explaining my situation. This is completely unacceptable customer service. I expected to be treated with basic respect, especially when I was the one reaching out about a billing error on their end. I am still waiting for this issue to be resolved and will be escalating my complaint further if nothing is done. I would not recommend this location to anyone.
Jina M
Familys Empire Multi Services
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hollywood, FL 33023
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Uhaul was a death trap, mirrors did not work at all, no matter how you placed them, Location had notices not to go in because the building was unsafe.
James AI received the truck late, give me the wrong information, when I get the truck been told I will get money back if returns the truck before only be charged for one day, olso when I get the app to inspect the truck, they told me I don't need it because I have my own insurance, the insurance found out that my insurance don't cover that tipe of truck , they asked if I needed insurance, I said no I have my own like always do when I rent a car. They never explain to me that my insurance doesn't cover, I found out because where I returns it in the other location they explain it to me
otmaro aI recently rented a U-Haul truck to move my daughter from Fort Lauderdale to Clearwater. The rental itself was fine, but my experience at the drop-off location was extremely disappointing. When I arrived at SUNSET POINT AUTO SALES LLC to return the truck, I was instructed to leave it in front of the business. As I walked around the truck, I noticed the rear door was slightly open, so I closed it and asked if anything else was needed from me. The employee, who later identified herself as Lisa and who I later learned is the owner, responded very abruptly and told me I would receive an email in a few minutes. As I was leaving, my daughter noticed that a couch cushion had been thrown onto the ground in the parking lot. I immediately got out of the car, picked it up, and apologized because I had forgotten it was still in the truck. Instead of handling the situation professionally, Lisa began yelling at me and accused me of opening the back of the truck and intentionally leaving the item behind. I calmly explained that she was mistaken and that I had actually closed the rear door because it was already slightly open when I walked by. What bothered me most was not the cushion itself, but the way I was treated. There was no reason to raise her voice or speak to a customer in such a disrespectful manner. The cushion was my property, and rather than asking about it, it was thrown onto the ground before I even had a chance to realize it had been left behind. Customer service matters, especially when representing a brand like U-Haul. Unfortunately, this was one of the most unpleasant customer service experiences I have had, and I will also be reporting the incident to U-Haul customer service.
RAINIERO DPlace just looks sketchy...Better office facility
steve j