Furniture dollies were ordered but never received. Truck had over 120K miles on it and steering seemed to be shaky. Some rain entering the passenger side. Engine light was on when picked up and returned. I checked the oil level myself and it was ok. Staff was rude.
Luis V
Familys Empire Multi Services
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hollywood, FL 33023
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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everything was excellent
MERCITA VI recently rented a truck from this location and was overcharged after returning it. When I called to dispute the charge, the representative I spoke with was extremely rude and hung up on me before I could even finish explaining my situation. This is completely unacceptable customer service. I expected to be treated with basic respect, especially when I was the one reaching out about a billing error on their end. I am still waiting for this issue to be resolved and will be escalating my complaint further if nothing is done. I would not recommend this location to anyone.
Jina MUhaul was a death trap, mirrors did not work at all, no matter how you placed them, Location had notices not to go in because the building was unsafe.
James AI received the truck late, give me the wrong information, when I get the truck been told I will get money back if returns the truck before only be charged for one day, olso when I get the app to inspect the truck, they told me I don't need it because I have my own insurance, the insurance found out that my insurance don't cover that tipe of truck , they asked if I needed insurance, I said no I have my own like always do when I rent a car. They never explain to me that my insurance doesn't cover, I found out because where I returns it in the other location they explain it to me
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