Customer Reviews for Farmhouse Moving Supplies
(U-Haul Neighborhood Dealer)

1,580 reviews

105 Dickens Rd NC55   Fuquay Varina, NC 27526

(919) 552-7213

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(919) 552-7213

105 Dickens Rd NC55
Fuquay Varina, NC 27526

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: 9 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

NICOLE W. 
Rating:
5.0

I was very pleased with my van rental. It was clean and ran like new. The owner was very professional and polite. Thank you

JOE F. 
Rating:
5.0

No change necessary.

Guy L. 
Rating:
5.0

Customer did not leave a comment.

Richard N. 
Rating:
4.0

I reserved an appliance dolly but the location did not have one in stock. Please get that corrected on your reservation site.

Larry K. 
Rating:
5.0

Customer did not leave a comment.

Frank P. 
Rating:
4.0

Customer did not leave a comment.

jasmine R. 
Rating:
5.0

Customer did not leave a comment.

Dimitrios B. 
Rating:
5.0

nothing all was great

greg Z. 
Rating:
5.0

Clean equipment!

Theodore D. 
Rating:
5.0

Great easy drop off, once I found out where it was.

Jesse F. 
Rating:
5.0

Customer did not leave a comment.

DENISE O. 
Rating:
5.0

Customer did not leave a comment.

DENISE O. 
Rating:
5.0

Customer did not leave a comment.

Palmer P. 
Rating:
5.0

Customer did not leave a comment.

Bill S. 
Rating:
5.0

The gentleman that works there is great 👍

ROBERT E. 
Rating:
5.0

Customer did not leave a comment.

Luzbin Alberto B. 
Rating:
5.0

Always happy when I rent here. Easy, fast and reliable.

ARTHUR C. 
Rating:
2.0

The location had very limited supplies. I had to go get my furniture pads from another location. They had no dollies either.

Pamella L. 
Rating:
1.0

We reserved a truck 2 weeks in advance. It was confirmed the evening prior at 6pm. Then at 9pm we were told there were no trucks available in our area. We could take a truck half the size in a different location closer or go 2 hours out of way. We took the smaller truck and could not make 2 trips cause we couldn't afford the mileage fees. Now we have to rent a truck elsewhere to finish our other half of the move. Very poor experience. Allison at call center was as helpful as can be but what is the point of reservation if they are not honored? I would love a response from customer service.

Dallas S. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

Customer did not leave a comment.

Daniel M. 
Rating:
4.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Customer did not leave a comment.

THOMAS C. 
Rating:
3.0

This was a"bare bones" uhaul location, no extra items for packing available, but the representative was very courteous and efficient. So only the "average " rating.

Keren A. 
Rating:
5.0

Customer did not leave a comment.

BRIAN B. 
Rating:
5.0

Nothing ever thing was good

Tammy F. 
Rating:
5.0

Customer did not leave a comment.

kayla D. 
Rating:
5.0

Sid was very courtesy and a gentleman y

JOSEPH I. 
Rating:
5.0

Great experience, quick easy pick-up and return. will recommend and return.

TAMMY F. 
Rating:
5.0

Customer did not leave a comment.

JASON B. 
Rating:
3.0

Manager/Representative arrived 30 mins after scheduled pick up time. Cab of the vehicle was dirty, trash laying out in plain sight.

Craig B. 
Rating:
5.0

Have Dolly's in your trucks for easier moving.

DELPHA C. 
Rating:
5.0

Customer did not leave a comment.

Rich K. 
Rating:
5.0

Customer did not leave a comment.

ALBERT P. 
Rating:
3.0

Customer did not leave a comment.

Ryan Q. 
Rating:
3.0

Customer did not leave a comment.

GREGORY H. 
Rating:
5.0

Customer did not leave a comment.

DeMeulenaere D. 
Rating:
5.0

Customer did not leave a comment.

Austin B. 
Rating:
2.0

Customer did not leave a comment.

Michael V. 
Rating:
3.0

Customer did not leave a comment.

Laverne M. 
Rating:
4.0

Have the truck at the expected location. I booked a truck in Apex and when I arrived I was sent to a different location. If u-haul's answer is that a previous customer returned the truck to a different location than you expected that should not be the next customers issue. You should move the truck.

JEFF H. 
Rating:
5.0

Customer did not leave a comment.

Abdhesh J. 
Rating:
4.0

Customer did not leave a comment.

Dennis S. 
Rating:
5.0

Sid was super nice and helpful regarding another a rental we scheduled.

Brenda C. 
Rating:
5.0

Customer did not leave a comment.

CASEY M. 
Rating:
3.0

I was charged a "SafeMove" insurance fee of $14 even though I declined it. If you are going to apply the insurance fee then don't ask and just apply it.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Overall the truck was great. The previous driver left garbage in the truck to include plastic wrap, receipts and Doritos or some kind of chips all over the passenger seat. It was an easy clean, but you asked.

Lynn D. 
Rating:
3.0

The clerk, while doing his feeble best, CANCELLED my reservation because I didn't pick up the truck at 8:00 AM! No text message, no phone call. This nullified all the time spent arranging for a 'convenient' pick up and delayed meeting the movers by 30 minutes (which was an added expense). It was my understanding that the requested 6 hours would begin at the time of the pick up whether it was 8:00 AM or any other time that morning! To assume my reservation could be cancelled without any attempt to contact me is ridiculous! On top of that, picture this: 30 minutes later I finally get into the truck and find there is LESS THAN A QUARTER TANK OF GAS! (At this point, I'm wondering if the movers are going to wait even though they were rightfully charging for the time...) I went back into the office compalining there was little gas in the tank and 'Mr. Feeble' said, 'Yeah.' Since this location was a gas station, I asked if he would fill the tank and I would return it full. 'No. I can't do that.' This was a horrible experience with U-Haul and I'll not be using any of their products again. PENSKE, on the other hand, is an awesome provider that I've had great experience with! (Shame on me for thinking U-Haul would compare! 😂)

Erin S. 
Rating:
2.0

Check in process was poor. The app didn't work, very frustrating. The rep , Sid. Was late opening shop, which added incredible stress to my day. He mentioned that drop off would be "open ended" but then I got a text stating to drop off at a location ~25miles away. Had to spend extra time on phone with uhaul rep.

Timothy R. 
Rating:
4.0

Customer did not leave a comment.

GREGORY S. 
Rating:
5.0

Customer did not leave a comment.

Sherri J. 
Rating:
5.0

Customer did not leave a comment.

KEITH H. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
3.0

tried to call and could not reach anyone or get a call back.

John J. 
Rating:
4.0

I did not ask for the $8.00 additional coverage. Thought I was paying $34.95 + tax.

BRIAN S. 
Rating:
1.0

I had to pay for two days of rental even tho I returned it in one day. My attempt to check the equipment online did not work even tho the website thanked me for recording the return. The service and equipment were good but no one likes to pay more than they used.

MATTHEW J. 
Rating:
4.0

Customer did not leave a comment.

ROBERT R. 
Rating:
4.0

Customer did not leave a comment.

Joseph Z. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Great service and assistance.

CARROLL R. 
Rating:
3.0

General appearance of the office could be improved, didn't look very professional.

STEVE T. 
Rating:
5.0

Customer did not leave a comment.

DAMIAN P. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM V. 
Rating:
3.0

Customer did not leave a comment.

DEBRA E. 
Rating:
4.0

Customer did not leave a comment.

AARON S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

Great place, friendly, reliable service

JENNIE Z. 
Rating:
4.0

Easy process and they helped me get the dolly hooked up.

Andrew F. 
Rating:
5.0

Customer did not leave a comment.

DUSTIN C. 
Rating:
4.0

Good people

KENNETH B. 
Rating:
1.0

I was really disappointed with this Uhaul experience after having several good ones elsewhere in the US. I made my reservation a few weeks in advance for a 1-way, 26ft truck. The day prior to pickup, I received a text telling me to call to confirm my reservation. I call, and the young man on the phone informs me that they won't have a 26ft truck for me. I'm awestruck and wondering how this can be since my reservation was a few weeks old. Long story short, he tells me they will have it at a neighboring location that's a mile away. Okay - less convenient but not unreasonable. I call this location to confirm and was told that they don't have any 26ft trucks on-site currently as they are waiting on one to be returned. I tell the guy that I need it by 7:30am per my appointment and he says that “hopefully” it will be returned by the time they close that night so they can leave the key in the Dropbox, otherwise the earliest I can retrieve the truck will be 10:00am, when they open. I'm pretty miffed but what am I going to do? The day of the move comes and we go to the new pickup location and there is no 26ft truck on-site. Instead, they have only one 10ft truck. We drive back to the original location we were supposed to rent from and they have three 26ft trucks, 2-3 20ft trucks, and several others of their smaller models. We go inside and talk to the guy, and he tells us that the 26ft trucks aren't available for one way trips. I'm frustrated because why then was I allowed to originally make a one-way appointment from this location? I then have to suggest taking a 20ft truck instead and create my own solution to the problem. This apparently was feasible, but I don't know why the on-site rep wasn't able to figure this out the first time we spoke on the phone. We get the truck and head about our moving day. Once we finish everything we needed to do, we set off to return the truck. The drop location was… different. The guy on-site didn't make any effort to assist with closing the books on the transaction, but instead just kept reassuring me that it was “okay to leave it.” What? I don't know this guy from Adam, and why am I going to trust him to do the right thing? I try to use the mobile app to finish the transaction and the “share my location feature” doesn't work on my phone. We try it again on my fiancé's phone and it doesn't work either. I go inside to finish the transaction, and the on-site rep again says, “no worries, I'll take care of it.” What. The. ****. Don't get me wrong; the guy was as nice as can be, but this is a business transaction where I borrowed a $30k+ vehicle. I want to ensure my rear is covered. I tried calling customer service but was on hold for about 25 minutes before saying, “forget it.” I ended up just taking photos of the vehicle and of the drop location to email customer service as a way of proving that the vehicle was dropped and out of my hands. One last time I tried to use the app, and again it didn't work. I played with it for a minute more only to then discover that my original reservation was never cancelled by the on-site guy at the pickup place. I do this and get the confirmation that my $200+ reservation charge will be refunded to my card. “Gee, thanks. I really wouldn't have missed that extra $200 while I'm in the process of moving and have a million other expenses.” This whole situation was a cluster, and it's a shame because I've historically had good experiences with Uhaul. The last thing I'll add is that the one way drop off location I ended up getting was about 10-11 miles further away than the original spot I was going to go to, so that also added extra fuel costs and miles that I had to pay for. Again, this was all just so disappointing. Would not recommend.

James M. 
Rating:
2.0

There isn't much in the way of a sign designating the office location. One can see the trucks there, so you know that a location is there. So advice is place a sign at this location as well.

KAREN M. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN L. 
Rating:
5.0

Customer did not leave a comment.

Frank A. 
Rating:
5.0

Customer did not leave a comment.

Garrett J. 
Rating:
5.0

Customer did not leave a comment.

DENISE O. 
Rating:
3.0

Customer did not leave a comment.

ALISA E. 
Rating:
5.0

Nothing...great service...will use again

Billy H. 
Rating:
5.0

Customer did not leave a comment.

Edgar S. 
Rating:
1.0

You have charged me 3 separate times for things I never rented.

Kyle A. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN S. 
Rating:
5.0

Customer did not leave a comment.

Philip M. 
Rating:
2.0

I did an online order. The truck was bigger. I ordered a dolly. Didn't have one in truck. My movers has to wait while I I drive 10 miles to get one. Cost me an extra 100 for movers. I should get a refund. Carol

CAROL B. 
Rating:
2.0

He charged me for me loading my car 29.00 something he never told me also truck was filthy inside food wrappers under the seat inside cab was just duty also he doesn't open until 9.30 in am most people traveling to move want to get a earlier start didn't have my truck on site until day before states kept telling me I will find made me very nervous not good at all uhaul told me I was paid in full but he said I owed him the 29.00 and he couldn't tell me why my son loaded my car on trailer he didn't so why was I charged paid a lot of money to move

SANDRA B. 
Rating:
5.0

Customer did not leave a comment.

ANCA V. 
Rating:
3.0

this was the third location i had to go to even though i reserved a tuck at a different location a month ago!!!!

DENIS L. 
Rating:
5.0

Customer did not leave a comment.

Kristin S. 
Rating:
5.0

great service

BRIAN S. 
Rating:
4.0

I rented a trailer and there's not much you can do for a trailer. It is convenient and I am sure I will be using them again.

CYNTHIA F. 
Rating:
5.0

Polite fast check out

WILLIAM M. 
Rating:
5.0

Due to a last minute request, Sid was very accommodating. All went well !! Thank you for your efforts.

BRYAN P. 
Rating:
5.0

Equipment is great as well as the people.

BRUCE V. 
Rating:
4.0

Customer did not leave a comment.

Hartley F. 
Rating:
4.0

The first 26 ft truck rented was new and in excellent condition. The second 26 ft truck rented over 43,000 miles on it, and I had to clean some sticky substance off the cup holder in the cab. Not really a big deal. What was a big deal on the second truck was the fact that neither 12 volt outlet worked. This meant that I could not use my personal Garmin Nuvi for navigation nor could I use Google Maps since there was no way to charge my cell phone. I also rented two 6x12 trailers. The first trailer was fine; however, the second trailer had a broken hitch. This was not discovered until we were, thankfully, already at our destination. The hitch would tighten initially but loosen as soon as you started up. When our moving services guys went to un-hitch the trailer from the truck, the simply lifted it off the ball. It was completely loose. It was only by the Grace of God that it did not come loose over very rough roads on I-20 and the 1,400 miles I travelled.

DAVID J. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
1.0

Inform your customer service representatives to inform customers of the truth. I was told by one of your customer services reps that if I rent a uhaul at 7 pm on the 26th and return it around midnight on the 27th, I would be charged for 1 day use of the uhaul. This is clearly untrue as I picked up the truck at 7:18 pm on the 5/26/21, returned it at 11:17 pm on 5/27/21 and was charged 2 day rental. If I had known this beforehand, I would have used the truck during the day on the 27th for my move.

Pranay I. 
Rating:
5.0

Customer did not leave a comment.

RICARDO A. 
Rating:
2.0

Staff member did not really take an interest in customer service; just there for a paycheck. Would not print out any paperwork for me to keep in the truck as a back up to a email receipt. No public restroom.

SCOT L. 
No reviews have been submitted for this location.

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