Picking up truck at 10:00am and the store was locked. After 40 minutes of waiting on hold to speak with someone, the uhaul person finally shows up. Then he informs me that he doesn’t have the equipment that I specifically rented for my move. He said I would need to go to another store to pick up, which due to him being late no longer was an option. Then when checking the truck back in, the app said I was all set and someone would reach out if they needed anything so I dropped the keys off. Well, the app kept showing my rental still active so I tried to do the process again and this time was asking for pictures of the odometer. Since I already dropped the keys into the box, I wasn’t able to take these photos. Luckily I called and left a voicemail and it seems everything is fine now because no one reached out like I asked. Overall, don’t rent Dollys or hand trucks from this place. The truck worked great but overall experience was very poor.
Asa R
Farmhouse Moving Supplies
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fuquay Varina, NC 27526
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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We returned after hours. Had to call ourselves the next day. No notification that we were being charged for 1.4miles of overage. It probably cost more to run the transaction…
CLIFTON JI returned my trailer 6 days ago, get received a text asking me when I would be returning my equipment. I then called to try and clear things up, and after calling I continued to receive texts with suggested locations for me to return the trailer. This does not make me feel very good about the service I received, or that I might be overcharged for keeping the equipment for too long. It is unacceptable.
Christopher TLocation was close to my home and easy to access. Plenty of room to back up and drop trailer. Did not interact with any employees since it was a contactless drop off.
MARLAN FThe truck was very dirty. The floor mat was very slippery.
Melissa W