CHRIS C. on 9/24/2016
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Less mud in and on the truck. Also, the drivers window raddled like crazy and the handle to role up and down the window kept falling off.
Also, the truck leaked into the moms attic during the rainstorms and got invaluable items wet.
Was not impressed at all with the overall quality of the rental given to me.
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Jenna B. on 9/14/2016
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I've had nothing but a poor experience with Uhaul. First, the trailer I ordered was not there when I went to pick it up. Then, after re-ordering and taking a second trip to get a new trailer, the man at Uhaul did not put the trailer onto the hitch properly. This caused us to not only lose the trailer at the end of our trip, but he stuck on the side of the highway for an hour on the phone rather than the Uhaul employee sending help for us. I'm extremely upset with the service I have received from Uhaul from the very start and intend to continue to reaching out to management until it gets resolved to my expectations.
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KENNETH G. on 9/13/2016
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Continue to make parking lot improvement.
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Angela J. on 9/12/2016
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The experience was fast and easy and the employee was super helpful and pleasant. This was actually the nicest uhaul I have ever rented. Highly recommended!
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Harmeek V. on 9/3/2016
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Hi, I reserved a truck to be picked up at 1pm, got to the location and doors locked. Called the phone and owner picks up and says he's 40 mins away and will be there around 1:30. Very rude over the phone mentioning how long he's been doing this business(not even relevant to the situation) waited for 40 mins, and he walks in from back door and unlocks the front and walks straight to the back. I walked inside and he yells from the back to come in the back. Never spoke a word to me and points at the chair for me to sit. Very rude, I atleast expected him to say sorry for the wait.
Goes outside to pull the truck out which was stuck in mud due to heavy rain a night before, unsuccessful and goes back inside. I waited for him outside thinking he's getting key for another truck but he comes out and literally yells at me "HEY IM WAITING FOR YOU INSIDE TO SIGN THE CONTRACT" I wanted to walk right away but I was helping sister move and had no choice.
Another customer walks in who was getting a bigger truck and he greets him with a smile and pet talk. Even mentions(in front of me) that he was glad that he could get in touch with him to let him know he was away from store and would be late.
This guy was very rude and I would rather drive farther away and pay $.99 per mile than dealing with this rude person.
He lost my business and I'll tell everyone I know in holly springs and surrounding area to not to go to him.
I understand sometimes we have situations beyond our control but as a customer all I was expecting was a courtesy call when I booked 4 hours earlier than my pick up time, for the store to give me a call and let me know he wasn't going to be there just like the other customer. I'd have had no issues at all. But even waiting for 40 mins, he didn't speak a word to me..really? And yells on tops of that??
Uhaul, you will have my business but not from this GUY.
I'll post a google review for this location as well.
Have a good day!!!
PS..truck was great :-) service was horrible and business is all about product and sevice.
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Sara J. on 8/27/2016
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The owner is very nice
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Glenn M. on 8/23/2016
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I was not informed that I needed to fold my blankets upon returning them. Qwik Pack called and said I would be charged $10/blanket unless I came to fold them. This took time out of my already busy day. If I'd have known prior to dropping the truck off, I would have done this. I just feel better communication of my responsibilities as a renter were needed.
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WALTER S. on 8/22/2016
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The whole experience was a disaster. The truck was not at the location that my reservation was at. I had a 830 reservation and did not receive truck till 10:30. Farm house was very nice and helpful. The last 3 times I have reserved with uhaul the truck was never available when promised.
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Jeffrey M. on 8/21/2016
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This location was excellent, the attendant was hilarious.
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Joseph C. on 8/16/2016
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Larger signage out front.
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david a. on 8/13/2016
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Sisd was very nice.
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Joseph C. on 8/13/2016
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This office is in the rear of a beauty parlor with a very small UHaul sign in the window. The road still has old house numbers and new 911 numbers. Drove around forever looking for the place! Get a sign! Should have went with Penske!!!
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Steve H. on 8/2/2016
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The truck and employees were fine, but because the U-Haul online network was so slow I could not rent the van I needed. I had to return the next day to rent the next largerest truck.
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Benjamin T. on 7/25/2016
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The truck was not at the pickup location at the indicated reservation time. Truck arrived an hour late.
Dealer charged full price instead of compensated reservation rate.
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Jose A. on 7/18/2016
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Quick and Easy... I was actually able to call ahead and say I would be a little late picking up the truck, and he was very understandable!
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SAMANTHA Z. on 7/18/2016
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Awesome place!
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Teresa Y. on 7/5/2016
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The windshield washer needed refilling and there was a very strong smoke and other odor.
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Tom B. on 7/2/2016
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Operator was very very helpful. They did not know internal faults with truck through no fault of theirs. They were very helpful when we became aware of leaks within cab. We did call maintenance spoke with Roy. We told Roy we were concerned about leak and even checked brake fluid level. He misquoted us in his report on file. We are not mechanics. We did not say everything was fine. He said it was probably okay and if we wanted a crew to come out it would take at least an hour due to July 4 weekend. He reiterated that it was probably just normal wear but if we carried on and broke down another truck would come and we would have to RELOAD the second...something that took us three days to do , Not very appealing to say the least. We Did NOT say everything was fine. Each time brake pedal pushed `oil" would come squirting out. As it turned out we did dare go more than 55 to 59 mph. We kept checking fluid levels. Brake shoes and or discs need to be checked and probably replaced. Alignment was likewise a challenge. We also discovered that the passenger side wall leaked and our mattress got all wet. Overall it took us us at an extra day plus an overnight hotel stay for a trip that normally takes 10 to 11 hours. The team we had scheduled to unload got paid but could not unload as we ended up a day late. Overall a very disconcerting experience to say the least.
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William M. on 7/2/2016
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My equipment was relatively clean however I did need to clean some of the previous customer(s) trash, etc.
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WILLIAM T. on 6/25/2016
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A 20' truck only has a 17' bed. Very poor representation. Also, AC did not work properly in cab.
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Mark W. on 6/24/2016
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Great service
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ANDREW P. on 6/23/2016
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I rent here a few times per year and they are always ready to help. As a volunteer I get very little advanced notice and this location has always been there for me.
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Evgeniy S. on 6/17/2016
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I would like to thank the owner for calling me the day after I forgot my sunpass on the windshield in the van I rented and returning it.
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STANLEY C. on 6/10/2016
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The manager is rude, and
disrespectful. He hung up in my face twice, called me a name, I have never had to deal with someone who was unwilling to listen or discuss a problem without being so ugly. He has no business being a manager or even a employee of Uhaul. If this is the way they treat people then I employ you to please go to someone else.
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MICHAEL D. on 6/9/2016
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Great place
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