Customer Reviews for Farnsworth Construction and Gravel

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Farnsworth Construction and Gravel

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Christina G.
Rating:

Easier drop off egg gem there is no service to do online check in.

Laurel G. | Overall Experience |
Rating:

Customer did not leave a comment.

karl D.
Rating:

We rented a truck and car hauler trailer. The truck was perfect; clean and ran great. The trailer was another thing entirely. Midway on the trip, the right rear axle spring perch came loose and the axle slipped rearward. Scary and extremely dangerous! The rental folks in Paonia, as always, were wonderful and everything turned out okay. I'd have someone look at that trailer, though.

Brian H. | Overall Experience |
Rating:

Great people, very helpful and understanding. Storage units are nicest I've used and I've used a few.

JAMES P.
Rating:

Customer did not leave a comment.

RUSSELL S.
Rating:

Customer did not leave a comment.

Norberto G.
Rating:

Very friendly personal

John B.
Rating:

Customer did not leave a comment.

craig H.
Rating:

Couldn't connect No service +they charged me $12 for gas Are you kidding? I had to drive 28miles back in morning since no service

rebecca W.
Rating:

The office smelled bad food???

Jerry B.
Rating:

No improvements, fantastic service tjese guys go above and beyond.

Deborah A.
Rating:

Customer did not leave a comment.

Greg A.
Rating:

Customer did not leave a comment.

Greg A.
Rating:

Customer did not leave a comment.

SHAWNA W.
Rating:

Customer did not leave a comment.

Barbara S.
Rating:

Great customer service

Marc B.
Rating:

Service and equipment were all excellent, and price was very reasonable. I was very happy with the whole experience and would highly recommend to others. Thank you

christopher J.
Rating:

Customer did not leave a comment.

Mark N.
Rating:

Customer did not leave a comment.

Karl D.
Rating:

Provide a drop-box or slot or something for the keys. Otherwise, perfect experience!

Neal B.
Rating:

They went above and beyond to help us.

ALLEN F.
Rating:

Customer did not leave a comment.

MELANIE M.
Rating:

Customer did not leave a comment.

JAMES W.
Rating:

Customer did not leave a comment.

GLENN R.
Rating:

Customer did not leave a comment.

RICHARD H.
Rating:

A most professional and helpful staff. Made my trailer rental easy and affordable.

Elisha P.
Rating:

I think if you are expecting a U-Haul then you should get a U-Haul at your location where you expect it . It took me three places in a week and a half to finally get a U-Haul that I needed I showed up to two of your other locations in Colorado and they told me they didn't have my Uhaul. they never called me the night before they changed locations and told me to pick up at a different place so I went to that place and there was no U-Haul I had to drive an hour one way to pick up my U-Haul and Paonia and then drive back load my truck and go and you would price match Penske like the lady told me in the beginning I will never use U-Haul again .

Katie S.
Rating:

Customer did not leave a comment.

James W.
Rating:

Customer did not leave a comment.

Jarrod T.
Rating:

Paonia was superb. The gal in parachute was really quite terrible. I pulled into their self storage. Their Google says they're open for business. The lady walked right up to the window of the van. She was within six feet. She was not wearing a mask. She was not wearing gloves. She had the audacity to tell me they weren't going to take my rental back because of this ridiculous fantasy over the common cold. The fellow in West parachute however too my rental back with no issue, and even refused my gratuity. I'd yank the uhaul franchise from that lady in town. If you're open for business, do business.

Donald V.
Rating:

Customer did not leave a comment.

Jerry B.
Rating:

The tongue of the trailer needs to have a way to lock it onto the vehicle. It doesn't do any good to lock up the back if someone comes along and takes the entire trailer.

Jolene B.
Rating:

Easy to find easy to drop off but not accommodating with hours of being there not at all I had to drop it and go online to finish my drop off so I was not very happy

Jason C.
Rating:

Customer did not leave a comment.

James W.
Rating:

Customer did not leave a comment.

William E.
Rating:

Customer did not leave a comment.

Susan Marie M.
Rating:

Nothing, it was an easy and efficient process

James W.
Rating:

Customer did not leave a comment.

Jacob F.
Rating:

Customer did not leave a comment.

Bryce M.
Rating:

Customer did not leave a comment.

Bo P.
Rating:

Nothing, CustomerService was excellent!

Dave S.
Rating:

Customer did not leave a comment.

Gary I.
Rating:

The truck was dirty and the windshield and front of the truck was covered in insect remains. No one helped with hooking up the auto transport (not even guiding me to line it up), and they didn't give any instruction on how to do it properly. Tried to change drop off location and the person said it was changed, but later found out it wasn't. It's a rural location and the attitude there is you don't have options so too bad.

James W.
Rating:

Customer did not leave a comment.

Judy A.
Rating:

Customer did not leave a comment.

Glenn G.
Rating:

Keep doing what Ur doin.

brandi W.
Rating:

Customer did not leave a comment.

Micah E.
Rating:

Thank you Farnsworth construction for your help today! Awesome customer service!

JOSH S.
Rating:

Customer did not leave a comment.

Bill G.
Rating:

Customer did not leave a comment.

Bradley L.
Rating:

truck availability.

Barbara N.
Rating:

Customer did not leave a comment.

Amelia S.
Rating:

Customer did not leave a comment.

William M.
Rating:

Customer did not leave a comment.

West M.
Rating:

Customer did not leave a comment.

TOM J.
Rating:

Customer did not leave a comment.

Darcie M.
Rating:

Truck windshield was covered with bug guts. It would've be nice to have the windshield cleaned.

LORIN W.
Rating:

The cost is to much but people don't have a choice

Bill G.
Rating:

Customer did not leave a comment.

Mark K.
Rating:

Do not confirm a 26ft truck being available in advance when its not available . I received confirmation I could pickup the truck through online dispatch. It turned out that if it wasnt for Pat F. in Paonia saving a 20ft for me, the move would no have happened. Thank you Pat F. For saving the day. Uhaul don't lie!!!

John V.
Rating:

Possibly an available bathroom somehow, it is really remote! We were not provided with the packing blankets that we had ordered.

Gary S.
Rating:

Customer did not leave a comment.

Donald C.
Rating:

Customer did not leave a comment.

Dustin M.
Rating:

Customer did not leave a comment.

Carole Jean W.
Rating:

Very friendly and helpful staff.

Roy K.
Rating:

It took a long time about 45 minutes to check the uhaul trailer out.

Patricia E.
Rating:

They were not open at the time and we had to return it by using cell phone. The connection was very poor in that location.

Laurie E.
Rating:

Customer did not leave a comment.

William L.
Rating:

Very nice management team.

ADELE B.
Rating:

Customer did not leave a comment.

Pete H. | Overall Experience |
Rating:

This facility and persons working there made it easy to store my stuff in a safe way. Thanks to you all for making it a safe and local stay.

Anita O. | Reservation |
Rating:

Unit was very clean but there is no security gate at the entrance of facility.

Lynn W.
Rating:

Using the phone to get the truck when the location was closed was a nightmare. I am not a young person and was doing it all on my laptop. I do not do email on my iPhone. I could not get it on my phone! I called for support 3 times. It took the third person to actually help me. She was great. The first two were not helpful at all. All in all it took 2 hours just to get through the process so we could actually drive away with the truck. I will not recommend UHaul again for that reason. I just wanted to work it out with my local Farnsworth, but was told UHaul frowns on that.

Susan M.
Rating:

Customer did not leave a comment.

Don L.
Rating:

Customer did not leave a comment.

Brent B.
Rating:

Customer did not leave a comment.

clarke c. | Overall Experience |
Rating:

Pat is efficient, knowledgeable and extremely helpfull. I have really apprecieted her warm and hospitable personality. Good job for Paonia. Thanks for all her help.

Clinton B.
Rating:

Customer did not leave a comment.

Alicia M.
Rating:

Customer did not leave a comment.

Rating:

Just be there for others as you were for me.

John M.
Rating:

Customer did not leave a comment.

circh P.
Rating:

Everything as it should be.

Lincoln F.
Rating:

Great experience! I have been very happy with all my dealings with this location, and would highly recommend it. ...What ever you are doing...keep it up. Thank you, Lincoln Fox

sherrion T.
Rating:

Customer did not leave a comment.

John M.
Rating:

Nothing Farnsworth is excellent

ROBERT M.
Rating:

Customer did not leave a comment.

Don F.
Rating:

Customer did not leave a comment.

Charles L Z.
Rating:

Very business-like and professional with very friendly service.

Michael S.
Rating:

Overcharged me for fuel on the last rental Last time I will ever drop anything off at this location they're liars and thieves

JOHN B.
Rating:

Customer did not leave a comment.

John B.
Rating:

booked online. Truck was ready to go when I arrived. Easy pick up easy return.

Melissa M.
Rating:

Customer did not leave a comment.

Mark V.
Rating:

Customer did not leave a comment.

Elizabeth K. | Overall Experience |
Rating:

Our storage unit was broken into and everything was stolen, Farnsworth Minis had NO security cameras NO security fence they did not want to help us at all they did not care about us!! HORRIBLE!!!

Jeffrey H.
Rating:

Customer did not leave a comment.

Ryan S.
Rating:

not there when we dropped off but they clearly do not keep track of what is on their lot as it took my soon returning and taking a picture showing the trailer returned in order to close the contract. t jc

*PAUL T. | Overall Experience |
Rating:

We moved out of our 4 storage units on July 14th, 2018. Units were very clean, easily assessable and well kept. Very satisfied! Thank you, Paul Thliveris Sr.

Susan C.
Rating:

Thanks!

Jeffrey H.
Rating:

Customer did not leave a comment.

Shane D.
Rating:

"regional supervisor" ("Druina" can't make out her name because she slurred it every time I asked) 303-922-8914 --- she was horrible. Stated it was a city and federal crime for me to drop off my rental as stated and agreed to on my contract. Wanted me to drive to another location 1 hour away (out of my way) to drop off to another location and then I'd have to drive 1 hour back in the original direction I was traveling. I would have lost two hour and missed my flight. The Uhaul rep at the 888 number was unprofessional on every level and said that I (the customer) must abide by her changes and that she ZERO tolerance for me to drop off at the location agreed to on my contract. She said she called and left me a voice message (which I did not receive). She repeatedly told me I will not drop off the 4'x8' cargo trailer at the agreed to location and threatened to charge me if I did. I told her it was horse@#$t that I was being forced to drive 2 hours and miss my flight because of her lack of logistical acumen. I have used Uhaul in the past and if I had a 'single' reason to never use uhaul again it was this rude, unprofessional bully of a uhaul representative that denied me speaking to her manager and was forcing me to do what she said or she would charge me. I was with a friend and she was on my speaker phone when all of this unbelievable unprofessional behavior went down. I told her I would write a review and tell the nation and my 2 million followers on social media what a despicable experience I received from her - she said " oh now you're threatening me" I said "not in any way - this is a review and reviews are powerful and damaging and you have treated me with absolute disrespect and dignity as a human and customer and I will not be bullied by you." She was horrible. She told me I could make that drive to the Delta location and that she would give me $15 for my troubles. I declined!! I contacted the Paonia dealer where I was to drop off the trailer (as signed and agreed to on my contract). Her name is Pat. She was lovely and as polite as could be and said she would help me in any way she could and accepted my rented cargo trailer. I told her I had a terrible experience with the lady above and Pat apologized. I loath my experience at Uhaul and the woman in reference above. I cannot believe any company would be so aggressive, uncouth and essentially threatened me with additional costs if I did not do what she said. I am requesting this message reach the highest management please. Respectfully ad sincerely, SD

daniel M.
Rating:

Customer did not leave a comment.

Neal S.
Rating:

Customer did not leave a comment.

barabra T.
Rating:

Customer did not leave a comment.

Gretchen K.
Rating:

Customer did not leave a comment.

daniel D.
Rating:

Customer did not leave a comment.

Max P.
Rating:

Customer did not leave a comment.

Jerry M.
Rating:

Both locations were fine as well as everything else. BUT the brake pedal and gas pedal are too close together. A couple of times I hit them both at the same time coming close to running into the car in front of me at stop signs. While I know the trucks are made that way, it would be a good idea to warn customers of that. After a couple of times I learned to move my foot further over when using the break, after that I was fine.

No reviews have been submitted for this location.

Back
To Top