Customer Reviews for Farnsworth Construction and Gravel
(U-Haul Neighborhood Dealer)

Rating:

3.0

Downloaded App but could never get account set up. Calls to dealer on any questions went unanswered and no follow up.

Rating:

1.0

Employees have never been friendly at this location and have yelled at me or threatened me both times I have used it as a Uhaul return location. During my latest equipment return, I was yelled at by an employee for the location I was parking the trailer, but the employee refused to answer the door to check-in the trailer since it was after hours. I was forced to choose between an after hours return fee or a late fee because the business was closed the day my contract ended and the equipment was due to be returned. Thankfully a complaint to customer service got me in contact with the area field manager that cancelled the unavoidable additional fee. If Uhaul wants constructive feedback on improvement, do not allow businesses to charge the "After hours return fee" for contracts that end on a day the return location business is not open. It forces the customer into a catch-22 situation of additional fees. I also suggest you discontinue business with Farnsworth Construction and create a space for a business that can provide a positive customer service experience. As long as Farnsworth represents U-Haul, poor customer service experiences will continue.

Rating:

1.0

I dropped off my car and the car trailer after hours. The lot was absolutely dark with no clear guidance on where to park or leave equipment. After a couple hours sleep, I received an angry call from Mrs. Farnsworth that I had 30 minutes to move my vehicle or it would be towed. I scrambled half asleep to move my car while Mrs. Farnsworth followed me ranting about how I was in the wrong place. When I returned the box truck it was after hours. I was charged cleaning fees despite having swept it out before returning it. Overall, being yelled at and overcharged are not ways to treat customers. Hope I never have to deal with this lady again. I would rather return to a different location another 15 minutes down the road.

Rating:

1.0

I filled out the online form with no insurance and drop off in delta. My husband and friend went to get the uhaul while I was at work. Instead of going by the form that was already completed online, Mrs. Farnsworth charged me extra money for insurance at pick up and after my husband already left the lot with the uhaul she said we could not drop off in delta and had to take it back to paonia. I told her that was not in our budget and she said we can drop it off early for a discount. She did not give a discount and she did not respond to my phone calls after. Moving is already expensive and stressful without all of the extra games.

Rating:

3.0

25.00 charge for not sweeping out the truck seems a little steep. 20.00 for not using the UHaul app to check the truck in… The allowed miles thing is a whole other story.

Rating:

5.0

Very nice lady.

Rating:

5.0

I have rented from this location multiple times and have always had a great experience.

Rating:

1.0

Do not operate out of the Farnsworth location in Paonia any more. The old woman who works there is incredibly rude, judgmental, closeminded, and impatient. She is also lazy. I have rented U-Haul trailers on many occasions, and I have never been expected, or even allowed to hook the trailer up to my truck myself. This woman expected me to do so. I informed her that I had never done so and she told me that I would figure it out. I attempted to hook up the trailer, but was having difficulty, so I requested her help since she is the employee and it is her job. As she was hooking up the trailer to my truck, she was rude, she raised her voice, and she made degrading comments that implied that I was inept simply because I am from a larger city. Aside from the massive liability that could have arisen as a result of this woman failing to do her job, her behavior was wildly inappropriate and unprofessional. Further, I later had a friend check the trailer, and he discovered that the trailer had not been attached securely. Finally, the woman made comments about how much she dislikes having the U-Haul services as a part of her business. I would suggest cutting ties with her and her business completely. She is not doing U-Haul any favors.

Rating:

5.0

Patty is super friendly, and the unit was perfect. Maybe put up some lights for nighttime visits. Excellent.

Rating:

5.0

Y'all were fantastic. The unit Served my purposes. Thank you for all your help and information.

Rating:

5.0

Why are there no jacks on the 6 x 12 trailers? Hard to lift at the location, and had to use a floor jack to unhook it while loaded.

Rating:

2.0

Why did you charge me an after hours fee to drop off on Monday like I was scheduled to do? I was scheduled to return the trailer on 18 March 2024. I returned as per contract on Monday even though you were closed on a regular business day, yet was still charged an after hours fee? Unacceptable. Please refund the $20.00 you billed me for this discrepancy, as your property was returned as stated in contract. Thank you.

Rating:

5.0

Patty is wonderful, friendly and helpful. Thank you

Rating:

5.0

I was well pleased with the whole experience and will use this location again!

Rating:

5.0

The Farnsworth family are Paonia locals who are well-respected and for good reason. Their customer service is excellent and they are kind, friendly folks.

Rating:

5.0

I have rented from this location many times. Always been great service. One comment I would like to make is more on the corporate level than the local store. I noticed a second Uhaul location pop up last week that is only about a mile from this location. This is in addition to the other one in the town 10 minutes away in Hotchkiss. We are a small town of only 1400 people, and the neighboring town is small too. Surprised to think there would be enough business to share between the three Uhaul locations. Three close by in a big city with large populations might make sense, but seems you are making it hard on small businesses in small towns by allowing so many outlets. Just a thought I had. Thank you for consistently delivering a quality service and product. I have rented Uhauls many, many times in my life.

Rating:

5.0

They were so friendly, and fast. explained the paperwork, and offered insurances that i wasnt awear of.

Rating:

5.0

Mrs. Farnsworth was nice and accommodating, fun to talk to!

Rating:

5.0

Tip top customer service

Rating:

3.0

Move out date was actually 11/27/22. Cost increases were a factor in move out. The unit started out clean, however, it leaked a lot of dust and dirt that settled on everything. Not aware of any maintenance or of any being needed. Security is provided by your own lock, nothing more. There is no lighting.

Rating:

1.0

This location charged me for for returning the haul on Monday. They were closed on Monday and charged me $20 extra fee!! That is not fare. They also charged a clean up fee. That was unreasonable the haul was as clean as when I picked it up. I want my $45 back!

Rating:

5.0

Used facility 30 years. Never one issue or complaint about anything. Very obliging and friendly service.

Rating:

4.0

We only got 22 pads instead of 24 but didn't realize it until we got home 75 miles later. They had two 26' trucks and one had bald rear tires, so luckily he other was okay. Not the fault of the location, but we reserved the truck a month early and were to pickup in Montrose 30 miles away). But none available at the time of pickup so had o drive an an additional 35 miles to get the truck in Paonia

Rating:

5.0

Excellent Service. Friendly Staff. Great Location.

Rating:

5.0

Super friendly and helped me get a few extra days booked for my long trip.

Rating:

4.0

The inside of the cab on the truck had a very bad odor. My husband had to use air freshener every time we stopped. It really needs a good cleaning on the inside. On a positive note, the lady behind the counter was a big help and very pleasant.

Rating:

1.0

Farnsworth was fine and the people there were really great, kind, she helpful. The problem was that it was over four hours away from the location where I reserved the trailer. UHaul waited until it was too late to make alternative plans before calling to let me know. The website continued to show available rentals for that day in Denver. This is fraudulent behavior on UHaul's part.

Rating:

5.0

clean windows of truck

Rating:

5.0

Simple and inexpensive

Rating:

5.0

Was able to drop unit after hours on a weekend. Very convenient

Rating:

5.0

The woman who helped me understand how to hook up the trailer dolly and get my car load it up was super helpful and kind. She was very patient with me! Thank you!.

Rating:

5.0

Kudos! Thirty years ago I had such a bad experience with Uhaul, I swore I’d never rent with y’all again! However, with no other options I rented a 10’ truck that was clean, new and reliable. The customer service on both ends was friendly and helpful. Overall the experience was excellent and super-efficient! Wow! Way to go Uhaul, incredible improvements!! Thank you 🙏🏽 !

Rating:

3.0

They close at 3 o’clock every day. So you’re pretty much on your own to deal with the equipment which was hard for me.

Rating:

5.0

So easy, so convenient, easy access and exit, clear areas for maneuvering and parking, easy key pickup and dropoff...don't change a thing. Even a kind call from Pat the manager to be sure we were okay with everything. I wish ALL UHaul locations were this good!

Rating:

5.0

The staff were very helpful and kind. I will miss my monthly chat with Pat when paying rent.

Rating:

5.0

Check-in was prompt and efficient and quick.

Rating:

5.0

Hands down, Pat Farnsworth and Team run a great storage locker and U-Haul center operation in Paonia, Colorado. Our town is so lucky to have this well-run storage facility in such a remote part of the valley. So many people here benefit. Thanks for an awesome job Pat!

Rating:

5.0

I’ll practice backing a trailer!

Rating:

5.0

Nicely accommodating.

Rating:

5.0

The Farnsworth’s are great to rent from and I would rent again if needed. Thank you so much

Rating:

3.0

I couldn't find the drop box for the keys - having an obvious one out in plain sight would be helpful.

Rating:

5.0

I appreciated the service I received.

Rating:

5.0

Your vehicle was clean, was easy to drive. It was in excellent condition. It was as well the best price offered for 26’ rental trucks.

Rating:

5.0

Great rental place. Friendly & helpful

Rating:

5.0

Easy drop off process.

Rating:

5.0

Good location and access.. staff helpful and easy to work with. Have used twice over the last five years and would definitely use again.

Rating:

5.0

You guys are always so helpful, kind, and professional. Thank you for everything!

Rating:

5.0

Pat Farnsworth was very accommodating and helpful. She made our move so much easier when rental equipment was hard to come by. I highly recommend Farnsworth U- Haul.

Rating:

5.0

Person came in even though normally closed to help with storage unit and rental return!

Rating:

5.0

Easy to drop off and friendly service.

Rating:

5.0

Very helpful, pleasant, efficient, in and out Thank you

Rating:

5.0

The truck needed to be swept out, but everything else was great.

Rating:

4.0

Very helpful and courteous

Rating:

5.0

Nothing wrong with this place, excellent people; U Haul sucks - I reserved in Denver Metro, 2 days before they asked me to drive 4.5 hours to pick up this trailer, when asked why they couldn't call more than 2 days before the answer was 'we aren't allowed' to prevent me from making alternate arrangements; it's a f-ing corporate scam and I am reporting UHaul to FTC and state attorney generals office; I realize there is a shortage but to keep people hanging on that lousy excuse is a total scam

Rating:

5.0

No suggestions at this time.

Rating:

1.0

We were given this drop-off location on a day this business was closed. There is inadequate cell service at this location so I was unable to use the self-drop options. I called another local site that was open, they would not accept my equipment. I accrued an extra day charge that isn't fair. The company representative I "chatted" with was not overly helpful. I understand a manager will review this issue and get back within 3 days. DON'T ASSIGN A DROP-OFF LOCATION THAT IS CLOSED!!!

Rating:

5.0

I had a very good experience here as well. Didn't get the lady's name, but she was friendly and efficient at drop off

Rating:

2.0

Easier drop off egg gem there is no service to do online check in.

Rating:

5.0

We rented a truck and car hauler trailer. The truck was perfect; clean and ran great. The trailer was another thing entirely. Midway on the trip, the right rear axle spring perch came loose and the axle slipped rearward. Scary and extremely dangerous! The rental folks in Paonia, as always, were wonderful and everything turned out okay. I'd have someone look at that trailer, though.

Rating:

5.0

Great people, very helpful and understanding. Storage units are nicest I've used and I've used a few.

Rating:

4.0

This facility and persons working there made it easy to store my stuff in a safe way. Thanks to you all for making it a safe and local stay.

Rating:

3.0

Unit was very clean but there is no security gate at the entrance of facility.

Rating:

5.0

Pat is efficient, knowledgeable and extremely helpfull. I have really apprecieted her warm and hospitable personality. Good job for Paonia. Thanks for all her help.

Rating:

1.0

Our storage unit was broken into and everything was stolen, Farnsworth Minis had NO security cameras NO security fence they did not want to help us at all they did not care about us!! HORRIBLE!!!

Rating:

5.0

We moved out of our 4 storage units on July 14th, 2018. Units were very clean, easily assessable and well kept. Very satisfied! Thank you, Paul Thliveris Sr.

Rating:

3.0

excellent service thanx!