Customer Reviews for Farnsworth Construction and Gravel
(U-Haul Neighborhood Dealer)

235 reviews

175 Hwy 133   Paonia, CO 81428

(970) 527-5062

Location Hours

  • Mon: Closed
  • Tue-Fri: 9 am - 3 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(970) 527-5062

175 Hwy 133
Paonia, CO 81428

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Fri: 9 am - 3 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Douglas S. 
Rating:
5.0

Very helpful, pleasant, efficient, in and out Thank you

kelly A. 
Rating:
5.0

The truck needed to be swept out, but everything else was great.

Dylan F. 
Rating:
5.0

Customer did not leave a comment.

Darrell F. 
Rating:
4.0

Customer did not leave a comment.

CODY B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

Douglas K. 
Rating:
4.0

Very helpful and courteous

Larry F. 
Rating:
5.0

Customer did not leave a comment.

DONNA A. 
Rating:
5.0

Customer did not leave a comment.

karl D. 
Rating:
5.0

Customer did not leave a comment.

karl D. 
Rating:
5.0

Nothing wrong with this place, excellent people; U Haul sucks - I reserved in Denver Metro, 2 days before they asked me to drive 4.5 hours to pick up this trailer, when asked why they couldn't call more than 2 days before the answer was 'we aren't allowed' to prevent me from making alternate arrangements; it's a f-ing corporate scam and I am reporting UHaul to FTC and state attorney generals office; I realize there is a shortage but to keep people hanging on that lousy excuse is a total scam

SHUVASHIS K. 
Rating:
5.0

No suggestions at this time.

MARISELA ELISE E. 
Rating:
1.0

We were given this drop-off location on a day this business was closed. There is inadequate cell service at this location so I was unable to use the self-drop options. I called another local site that was open, they would not accept my equipment. I accrued an extra day charge that isn't fair. The company representative I "chatted" with was not overly helpful. I understand a manager will review this issue and get back within 3 days. DON'T ASSIGN A DROP-OFF LOCATION THAT IS CLOSED!!!

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

CONNIE R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTY T. 
Rating:
5.0

I had a very good experience here as well. Didn't get the lady's name, but she was friendly and efficient at drop off

SALLY B. 
Rating:
2.0

Easier drop off egg gem there is no service to do online check in.

Christina G. 
Rating:
5.0

Customer did not leave a comment.

Laurel G.  |  Overall Experience 
Rating:
5.0

We rented a truck and car hauler trailer. The truck was perfect; clean and ran great. The trailer was another thing entirely. Midway on the trip, the right rear axle spring perch came loose and the axle slipped rearward. Scary and extremely dangerous! The rental folks in Paonia, as always, were wonderful and everything turned out okay. I'd have someone look at that trailer, though.

karl D. 
Rating:
5.0

Great people, very helpful and understanding. Storage units are nicest I've used and I've used a few.

Brian H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL S. 
Rating:
5.0

Very friendly personal

Norberto G. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
2.0

Couldn't connect No service +they charged me $12 for gas Are you kidding? I had to drive 28miles back in morning since no service

craig H. 
Rating:
5.0

The office smelled bad food???

rebecca W. 
Rating:
5.0

No improvements, fantastic service tjese guys go above and beyond.

Jerry B. 
Rating:
5.0

Customer did not leave a comment.

Deborah A. 
Rating:
5.0

Customer did not leave a comment.

Greg A. 
Rating:
5.0

Customer did not leave a comment.

Greg A. 
Rating:
5.0

Customer did not leave a comment.

SHAWNA W. 
Rating:
5.0

Great customer service

Barbara S. 
Rating:
5.0

Service and equipment were all excellent, and price was very reasonable. I was very happy with the whole experience and would highly recommend to others. Thank you

Marc B. 
Rating:
5.0

Customer did not leave a comment.

christopher J. 
Rating:
5.0

Customer did not leave a comment.

Mark N. 
Rating:
3.0

Provide a drop-box or slot or something for the keys. Otherwise, perfect experience!

Karl D. 
Rating:
5.0

They went above and beyond to help us.

Neal B. 
Rating:
4.0

Customer did not leave a comment.

ALLEN F. 
Rating:
4.0

Customer did not leave a comment.

MELANIE M. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

GLENN R. 
Rating:
5.0

A most professional and helpful staff. Made my trailer rental easy and affordable.

RICHARD H. 
Rating:
4.0

I think if you are expecting a U-Haul then you should get a U-Haul at your location where you expect it . It took me three places in a week and a half to finally get a U-Haul that I needed I showed up to two of your other locations in Colorado and they told me they didn't have my Uhaul. they never called me the night before they changed locations and told me to pick up at a different place so I went to that place and there was no U-Haul I had to drive an hour one way to pick up my U-Haul and Paonia and then drive back load my truck and go and you would price match Penske like the lady told me in the beginning I will never use U-Haul again .

Elisha P. 
Rating:
3.0

Customer did not leave a comment.

Katie S. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Paonia was superb. The gal in parachute was really quite terrible. I pulled into their self storage. Their Google says they're open for business. The lady walked right up to the window of the van. She was within six feet. She was not wearing a mask. She was not wearing gloves. She had the audacity to tell me they weren't going to take my rental back because of this ridiculous fantasy over the common cold. The fellow in West parachute however too my rental back with no issue, and even refused my gratuity. I'd yank the uhaul franchise from that lady in town. If you're open for business, do business.

Jarrod T. 
Rating:
4.0

Customer did not leave a comment.

Donald V. 
Rating:
5.0

The tongue of the trailer needs to have a way to lock it onto the vehicle. It doesn't do any good to lock up the back if someone comes along and takes the entire trailer.

Jerry B. 
Rating:
3.0

Easy to find easy to drop off but not accommodating with hours of being there not at all I had to drop it and go online to finish my drop off so I was not very happy

Jolene B. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

William E. 
Rating:
5.0

Nothing, it was an easy and efficient process

Susan Marie M. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Jacob F. 
Rating:
5.0

Customer did not leave a comment.

Bryce M. 
Rating:
5.0

Nothing, CustomerService was excellent!

Bo P. 
Rating:
5.0

Customer did not leave a comment.

Dave S. 
Rating:
1.0

The truck was dirty and the windshield and front of the truck was covered in insect remains. No one helped with hooking up the auto transport (not even guiding me to line it up), and they didn't give any instruction on how to do it properly. Tried to change drop off location and the person said it was changed, but later found out it wasn't. It's a rural location and the attitude there is you don't have options so too bad.

Gary I. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Judy A. 
Rating:
5.0

Keep doing what Ur doin.

Glenn G. 
Rating:
5.0

Customer did not leave a comment.

brandi W. 
Rating:
5.0

Thank you Farnsworth construction for your help today! Awesome customer service!

Micah E. 
Rating:
5.0

Customer did not leave a comment.

JOSH S. 
Rating:
5.0

Customer did not leave a comment.

Bill G. 
Rating:
5.0

truck availability.

Bradley L. 
Rating:
5.0

Customer did not leave a comment.

Barbara N. 
Rating:
5.0

Customer did not leave a comment.

Amelia S. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

West M. 
Rating:
5.0

Customer did not leave a comment.

TOM J. 
Rating:
5.0

Truck windshield was covered with bug guts. It would've be nice to have the windshield cleaned.

Darcie M. 
Rating:
5.0

The cost is to much but people don't have a choice

LORIN W. 
Rating:
5.0

Customer did not leave a comment.

Bill G. 
Rating:
5.0

Do not confirm a 26ft truck being available in advance when its not available . I received confirmation I could pickup the truck through online dispatch. It turned out that if it wasnt for Pat F. in Paonia saving a 20ft for me, the move would no have happened. Thank you Pat F. For saving the day. Uhaul don't lie!!!

Mark K. 
Rating:
3.0

Possibly an available bathroom somehow, it is really remote! We were not provided with the packing blankets that we had ordered.

John V. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
5.0

Customer did not leave a comment.

Dustin M. 
Rating:
5.0

Very friendly and helpful staff.

Carole Jean W. 
Rating:
3.0

It took a long time about 45 minutes to check the uhaul trailer out.

Roy K. 
Rating:
3.0

They were not open at the time and we had to return it by using cell phone. The connection was very poor in that location.

Patricia E. 
Rating:
5.0

Customer did not leave a comment.

Laurie E. 
Rating:
4.0

Very nice management team.

William L. 
Rating:
4.0

Customer did not leave a comment.

ADELE B. 
Rating:
5.0

Using the phone to get the truck when the location was closed was a nightmare. I am not a young person and was doing it all on my laptop. I do not do email on my iPhone. I could not get it on my phone! I called for support 3 times. It took the third person to actually help me. She was great. The first two were not helpful at all. All in all it took 2 hours just to get through the process so we could actually drive away with the truck. I will not recommend UHaul again for that reason. I just wanted to work it out with my local Farnsworth, but was told UHaul frowns on that.

Lynn W. 
Rating:
4.0

Customer did not leave a comment.

Susan M. 
Rating:
3.0

Customer did not leave a comment.

Don L. 
Rating:
5.0

Customer did not leave a comment.

Brent B. 
Rating:
5.0

Customer did not leave a comment.

Clinton B. 
Rating:
5.0

Customer did not leave a comment.

Alicia M. 
Rating:
5.0

Just be there for others as you were for me.

Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Everything as it should be.

circh P. 
Rating:
5.0

Great experience! I have been very happy with all my dealings with this location, and would highly recommend it. ...What ever you are doing...keep it up. Thank you, Lincoln Fox

Lincoln F. 
Rating:
5.0

Customer did not leave a comment.

sherrion T. 
Rating:
4.0

Nothing Farnsworth is excellent

John M. 
Rating:
4.0

Customer did not leave a comment.

ROBERT M. 
Rating:
4.0

Customer did not leave a comment.

Don F. 
Rating:
5.0

Very business-like and professional with very friendly service.

Charles L Z. 
No reviews have been submitted for this location.

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