Customer Reviews for Farr Hardware

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Farr Hardware

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dennis D.
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Truck was dirty Wee swept half a bucket 5 gal out of the bov, Cab had empty drink bottles in it. NO HAND TRUCKS Which l was supposed to pick up.. Had to Buy plus a broom to sweep it out. $80.00 plus out of pocket. Where l picked ip I had to wait 30 plus min as the clerk kept taking care of people that came in after l did counted 11 people. THEN No Contract!!! Just handed me the keys and said l would get copy by Email NEVER HAPPENED. Hardly spoke English. Over all Horrible transtion.

Richard H.
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Getting the girl who was working a little more training would probably make her life a little easier. She did good, but she's apparently new, and struggled a lit bit with it all. But, it went very fast and very easy, even with that. I have no complaint. Easy to get into and find, easy to get hooked up to my trailer.

Herman W.
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Customer did not leave a comment.

Dante B.
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Customer did not leave a comment.

Ryan N.
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Great service takes great care of the customer

Gregory B.
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Customer did not leave a comment.

Gary F.
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Customer did not leave a comment.

JENNIFER W.
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Customer did not leave a comment.

Kevin S.
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Arrived to drop off and was just told to drop it. Had to unhook and place myself. No one came to inspect before I left. Made me feel uneasy since someone could have taken it and me be held liable

Joel B.
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Customer did not leave a comment.

Hannah O.
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The truck was not ready to be picked up at my scheduled time. My reservation had been deleted by their system.

ADAM H.
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Customer did not leave a comment.

MALCOLM W.
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Customer did not leave a comment.

Byron K.
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Good service at this location, they helped hook up the trailer. Overall though, I wasn't happy that my pickup location was changed from Tuscaloosa to Bessemer AL. This was a 1.5 hour round trip just to pick up the trailer.

David L.
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No one was willing to help me connect trailer to reveal truck and trailer was parked in tight space making it very difficult to do by myself.

tony P.
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the staff at this location (convenient store) may or may not be on site to use the UHaul computing system therefore they are not able to check in/out the equipment. I personally contacted the area manager and shared my experience & let him know i would not recommend nor would i return to this location for future business with UHaul

Philip S.
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Equipment was not available. Had to pick up truck at this location and then go to another uhaul location to pick up supplies ordered.

Kristopher W.
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I requested and was told they had appliance dollies by a Uhaul rep, but that was not the case. We were moving appliances so that would have helped. It's best to indicate properly what equipment a location does or does not have.

Stephen M.
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When I arrived to pick up the trailer, the person working did not know how to process U-haul paperwork. He had to call someone and wait for them to call back. Resulted in an extra 20-30 minutes of wait time. Have someone on duty who knows the check in and pick up process!

Ray S.
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Customer did not leave a comment.

Ross M.
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When I arrived the associate working at Farr Hardware did not know anything about the uhaul program. The auto transport trailer I was assigned had a broken taillight. I went back in the store to let the associate know, he had to call the manager who told me “don't tow at night then” I asked for another trailer they eventually said ok. But the paperwork was never updated to the new trailer ID number. Very disappointed.

Arthur R.
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The normal staff was not there when I arrived in the evening hours (around 8PM) so I met with guys from the attached store. Those guys acted VERY inconvenienced at the thought that I would bother them to return the truck and just turn in the key. I told them I could just leave the key in the box and that seemed to be an even bigger issue. The facility was in a very shady area that made my wife extremely nervous as she was coming to pick me up. Just not a place I would send a friend to, nor do I plan to use it again.

Jay D.
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Customer did not leave a comment.

William L.
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They were friendly and helpful

AMBER H.
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Customer did not leave a comment.

Elicia P.
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Customer did not leave a comment.

Kionna F.
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Customer did not leave a comment.

Patrick S.
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My pickup location was changed without my knowledge or consent. When I contacted customer service the night before the man simply said that I had been called and offered no other help. I had not. And when we arrived at this location the dolly we had ordered wasn't available, we then had to spend more time and money finding a dolly for our move. Not the fault of the location, but definitely a problem.

Edward L.
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Customer did not leave a comment.

debra S.
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Customer did not leave a comment.

Raymond M.
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Customer did not leave a comment.

Jerry S.
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what I really don't understand is why u haul has went to the idea of a reservation to rent; instead if the item u desire to rent is sitting at the spot u go to and it also does not stat anything of that nature on ur web site;;a statement that u need a reservation in order to pick up a item needs to be place some where on ur web site but once the reservation came through it was smooth process

CHRISTOPHER M.
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Customer did not leave a comment.

Electa J.
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We rented a trailer and our plug on our lights was round and your trailers are square, we had to ride with no lights because yall don't have an adapter. I think you ought to offer an adapter so it's legal when we leave the lot. Other than that, Thanks the price is right and convenient.

MICHAEL W.
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Customer did not leave a comment.

solon W.
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will rent from Farrs again--good service!

Dannay M.
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Customer did not leave a comment.

Mary R.
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david M.
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Michael B.
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Jeremy M.
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There was a little bit of a language barrier but they were very helpful.

sam M.
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Customer did not leave a comment.

Jonathan R.
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Waited for half an hour without agent showing, ended up getting upcharged because I had to essentially cancel my order and start a new one. The only reason this was not a 1 star experience is that the clerk at Farr's gas station was eventually able to process it. I will not be using this location again, and since this was probably an agent that has multiple locations, I will not be using U-Haul in that area again.

Nelson B.
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Customer did not leave a comment.

JOE Y.
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Customer did not leave a comment.

Jeffrey F.
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Customer did not leave a comment.

Chelsey T.
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Customer did not leave a comment.

Jason W.
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Customer did not leave a comment.

William W.
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Was supposed to pick up at 10 am Owner didn't arrive until 1030 he insisted he had to redo all my precheck in stuff that I did online the night before to save time and we didn't get to leave until 11 or later

Zach S.
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Keep up the good work.

Matt S.
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Customer did not leave a comment.

Alan H.
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Customer did not leave a comment.

dENNISE O.
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They did not check truck or give me a receipt. Had to call uhaul and transfer to regional mgt and rec. an email receipt. Also reported that the reason the truck was not addressed properly was because the uhaul attendant was off for New Years Eve.

Ricky P.
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I was supposed to pick up at the uptown location but they were to incompetent to and then told me I had to drive 30 miles out of my way in the wrong direction . They said I made my resurvation at a different location. WRONG. Basically. Uptown SUCKS. As far as Bessemer location and the North Richland hills location were absolutely wonderful.

LAVONIA J.
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Not to over charge customers I rented for one day got charge for 2 days I wasn't late returning.

heath A.
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This location does not help you connect or drop the equipment off. The rental manager does not seem to care if you rent from them again. I won't be back and after dealing with him I'm questioning whether my next rental will be a uhaul.

Mickey S.
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Customer did not leave a comment.

Judd S.
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Fast easy drop off.

Sandra F.
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Customer did not leave a comment.

Ronnie R.
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Uhaul great but this location worse I ever been to they messed up the time so I was moving in the heat of the day with my heart condition I was worried but I got thru it ok no problem with truck what so ever.

Joshua L.
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Was extremely disrespectful. Said he would not inspect the equipment until an hour later. So when I got my phone so I could get proof where he couldn't inspect it he told me take the trailer. And get the f*ck off his property. Had all this on camera told U-Haul and all they said is that they would make a note of it. They should not let him be a supplier for U-Haul. Send other customers to a different location.

Lashonta P.
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Customer did not leave a comment.

Bryan H.
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Customer did not leave a comment.

Patricia G.
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Customer did not leave a comment.

David M.
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This review has nothing to do with Farr Hardware as a company. They were helpful and attentive. My issue is with having to drive 30 minutes to Bessemer to pick up this truck when there is a major UHAUL store in Pelham, 12 minutes away. The Bessemer location guaranteed that I would go over on miles although it was not significant. The truck was clean and in great operating condition. I loved the the mobile app and how easy it was to drop off the truck in Troy. UHAL has a lot of good things going.

Rhonda S.
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Customer did not leave a comment.

Vic W.
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Customer did not leave a comment.

Anthony W.
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Customer did not leave a comment.

Lucas L.
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Customer did not leave a comment.

TONY A.
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We're the trailer came from was not the problem ,the employee left in charge did not know what to do

Lawrence M.
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Cab was dirty and smelled of smoke. Rear still had a box and other items in it. Had not been swept out. Rice spilled on the floor. I pointed this out to the clerk. He put the box a On the ground and returned to his store.

brenton M.
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We did have an issue with the lights not working, but it may have been a wiring problem with our car. I'm not sure. My husband took it to another location and the guy re-wired everything. It worked great the rest of the trip. :-) When I called and booked, everyone was VERY helpful, professional, warm, and friendly. Great customer service experience. We actually needed it a few days longer than the system allows you to book, so they put me through to someone who could help me extend the time. But a few days before we were supposed to return it, I got an email from “equipment recovery” saying that our U-Haul was not returned on time. I'm guessing that for some reason, our extension didn't prevent the automated system from flagging it as unreturned. When I called the number on the email, the guy was super nice and he took care of it, as well as adding an additional day that we needed. We didn't use it for moving, but to pull behind our little SUV for a family camping trip. It was just what we needed and the price was right! The biggest thing I would say, is that the customer service was a perfect ten. So hats off to whoever hires and trains your employees! I hope your promote within the company, because the people we dealt with certainly deserve to be rewarded for going above and beyond. We're happy campers! Kim

Camy S.
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The location should be more familiar with basic questions regarding a reservation order. They could not confirm what drivers were listed. Also when I called Customer Service I could not reach anyone. I called for several days.

Emily R.
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Customer did not leave a comment.

Robin L.
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Customer did not leave a comment.

AMY T.
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Friendly and smooth transaction

lester H.
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Customer did not leave a comment.

rick G.
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Customer did not leave a comment.

JOHN P.
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Customer did not leave a comment.

herman E.
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The cost was expense, for about 4 hrs $171 was one way.

Thomas P.
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Customer did not leave a comment.

Roy J.
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Service was awesome and friendly. I would recommend to anyone. Truely a blessing.

WILLIE J.
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Customer did not leave a comment.

Carrie S.
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When customer is scheduled to pick up a U-Haul they should be able to come and pick it up and leave not wait come back wait come back I had a very bad experience rent a U-Haul my customer service was unsatisfaction I would not recommend it to a friend or family my schedule was to pick up the U-Haul at 10 a.m. but instead I pick the Uhaul up at 2 p.m. Keep going back and forth to the U-Haul place in Pelham where I supposed to pick it up I did not receive it he called and had me to she kept give me the runaround about picking up the U-Haul I kept saying her I had bro Statesville but this one because they sent me from Pelham to hear and she kept telling me no but one thing she don't understand but one thing she does not understand English and that was my bad as experience

MARK S.
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Customer did not leave a comment.

Marilyn L.
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This is not where I dropped off my trailer. However, when I called customer service to straighten out the mix up, they were fantastic! They took care of everything super quick.

Pamela B.
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Bad customer service

Myers H.
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Same as other evaluation!!!

Myers H.
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Make sure your personnel know how to drive the vehicle with a trailer attached! Employees would not back the trailer into a parking spot, even though I refused to do it three times. I had to struggle through this, as the individual checking me in would not do it.

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The guy was 30 minutes late from the time Uhaul section was to be open causing me to be late for the movers I paid to be at my house. Why even have opening hours if you are going to be there.

carlos H.
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Customer did not leave a comment.

Randy R.
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We had to wait over 30 minutes to get the truck that we had reserved.

VANESSA J W.
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Very friendly and knowledgeable about the equipment.

marcus T.
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Danny was great and helpful

Robert C.
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Customer did not leave a comment.

Stephanie P.
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Customer did not leave a comment.

April G.
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Our first assigned pick up was very rude, we left without picking anything up. We called customer service and was able to pick up at Farr's, but the lady wasn't very clear. She stated you can rent the small truck for same amount $ as the trailer. She failed to mention the insurance cost and mileage cost, plus fill up. The "rental" cost may have been the same, but details on the addt cost wasn't included in her statement, which could have been very misleading to some. Then on pick up date they placed hold on my account, when we returned the truck mileage was less, so they charged my account, until the hold amount is dropped, I have over 200 in expenses for this uhaul, very misleading!

Meagan W M.
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Customer did not leave a comment.

Terri H.
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Walter D.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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