Customer did not leave a comment.Jan E.
Customer Reviews for Farr Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Steve H.
Trailer wires were damaged,tires only had 10psi ....didn't realize untill I was loaded and on the road....could have caused a wreck and even lives....I never had to check tires at other uhauls! Not did the employee there know anything about uhaul or trailers!Chrisotpher E.
The equipment I ordered wasn't there because I had to go to another location due to the first location not wanting to service me. He had 4 uhaul trucks at his business and lied to my face and stated that he doesn't deal with uhaul, locked the door and left.Adonius B.
I was overcharged by the guy at Farr's hardware. I rented a $30 a day trailer for two days and it cost me $116. He charged me $60 to read it for the one day. That's why I went ahead and reserved it for the second day. He was forcing me to pay for it. But but by the second day it was already paid for then you charge me again. My money is iron day by day to feed and how my family and I do not take kindly to people stealing it. Please give me my money back.lauren H.
It was close but had to unhook the trailer. Not a big problem but still.john S.
Customer did not leave a comment.Ronald W.
Fill up and drop truck right thereMelanie B.
Customer did not leave a comment.Anthony W.
Customer did not leave a comment.Michael T.
Customer did not leave a comment.Terry M.
I scheduled the rental for 7a at a UHaul center. The day before pick-up it was moved to a convenience store ~40 minutes away for 11am. The store was not open upon arrival. The service lady on the phone was not willing to help - I was told to make calls around the area on my own and figure it out. The rental also was supposed to have hand trucks according to my original booking, the convenience store locations don't have hand trucks. The truck was beat up and smelled moldy. It is very disappointing the service received this weekend from UHaul. Next time I will look for other truck services before returning to UHaul.Jordan P.
The location was changed twice and i had to spend double gas due to that fact.VICTOR ABRAHAM G.
Customer did not leave a comment.Joshua C.
Customer did not leave a comment.Cheyenne P.
Customer did not leave a comment.James C.
Customer did not leave a comment.Danny T.
Customer did not leave a comment.JOSEPH B.
First, this was not the location i booked i booked a location much closer to my home, however my reservation was relocated to this location without informing me. I only noticed because uhaul asked me to tow a trailer and i agreed, but then they sent me a text telling me the trailer was at a different location than my truck, but i said no, that is my truck location. however i did not know my truck location had been changed. Not only did they change location, they moved my time back from 8 am, to 11 am also without notifying me. This created an issue when i arrived at 8 am and no one was there to handle the rental. I lost over an hour of load time which i was paying someone for due to this relocation and time change. I did get the truck around 9 but again was further away with travel time. They also informed me they were going to have to charge me more for picking truck up early, i was like, NO, that was my original booking time. All things considered this cost me an additional 150 in labor costs due to the timing, and i haven't seen what extra they charged me for the truck yet. Overall not a good experience with Uhaul. NOT HAPPY!!!! Best thing don't change peoples reservations, contact them immediately and let them know! and especially don't change time of pick up with out notifications.Timothy M.
Side marker lights did not work and one rear running light worked showed a lot of rust on frame paint looked rough did tow well and had new tireswillis P.
Customer did not leave a comment.Kevin C.
Customer did not leave a comment.ASHLEY R.
The young cashier were very rude when I return the he was angry because he did not let me sign when I picked up the truck my son called him out about putting a line for my signature.Jean H.
Didn't have all equipment that I had ordered, truck was dirty,had to go to another location to pick up the rest of my orderSHAWN C.
Customer did not leave a comment.HUGH S.
I do not recommend this location. They will try to get over on you and steal your money. They tried to charge me twice for the same truck and also displayed that we were in a moving van and we moved in a truck. I will not be using this location again.Jasmine A.
Customer did not leave a comment.JOHN O.
From the minute I walked in the door I was told to call 800 number.RICHARD R.
Customer did not leave a comment.Cedric S.
Check in uhaul returns on time, instead of delaying a whole day and getting customers charged extra even when they turned their rentals in on time.ANTHONY P.
Customer did not leave a comment.Latiesha H.
Customer did not leave a comment.WILLIAM H.
Customer did not leave a comment.John B.
Due to Charges , Im Not a Happy Customer . I will Definitely find another way to move next time i relocate. The price i was charged was more than expected .Colvin S.
Customer did not leave a comment.CB V.
Customer did not leave a comment.Wesley L.
Customer did not leave a comment.Christopher W.
Quickest ever, took 2 minutesGregory H.
Make rental agreement more clear on return date and associated charges. Rented for three days and was given return date of six days. Returned in day 5 and was charged extra $120Diana W.
Customer did not leave a comment.DEMARIOUS M.
I got to the location to pick up the trailer, the clerk at the store asked for my name and checked me in, he also signed the rental agreement for me and proceed to tell me that the trailer was outside and to hook up and go, I had no assistance from the store to hook up the trailer, I am glad I frequently tow trailers and know how to properly hook up, if I did not know I would had put my self and others at risk due to a improperly hooked trailer, while hooking up the trailer I notice that the trailer was missing a piece of wire to connect the trailer lights to my vehicle, I proceeded to go back inside and ask the clerk to provide the cable to I can safely tow the trailer, I was told by the clerk that he did not have one and I needed to go to another haul location to get the cable, I told him that it was unsafe and against the law and pretty sure against haul policies to not have working lights on the trailer, he then told me to figure it out my self as he has nothing to do with that. I had to tow the trailer to the closest hardware store and by the cable my self to properly and lawfully tow the trailer. I had rented multiple trailers from haul and never had and issue but this time was very dussaponting to see how this company allows this kind of thing to happen. Tha store should not be allow to be a haul dealer. Never renting from this location again.Victor O.
Customer did not leave a comment.Gavin P.
Customer did not leave a comment.James A.
Customer did not leave a comment.KELSEY B.
Customer did not leave a comment.Austin J.
Customer did not leave a comment.Keri M.
Customer did not leave a comment.Dominic W.
Customer did not leave a comment.Patrick M.
Wish I could have had someone help with check in. Still have not received email that I was told I would get onlineJOE M.
Customer did not leave a comment.JONATHAN H.
Good job!ANTHONY W.
Customer did not leave a comment.LILES C.
Customer did not leave a comment.Craig M.
The Truck Was Dirty It had A Bad Odor To It.Location Was Very UnprofessionalCheyenne M.
One guy running the entire BUSY convenience store, hardware store, and gas station by himself and had to phone someone for instructions on getting the contract processed. Should not be a rental uhaul store because of a lack of employees to handle the uhaul rentals. I had to load the trailer up to the vehicle myself, with no trained supervision. Worse uhaul dealer I've ever encountered. Not professional.MARK M.
Customer did not leave a comment.Daniel C.
Clerk didn't know how to put in the Coupon Code I was given for returning boxes from a prior move. Clerk was more concerned with checking out his convenient store customers buying beer, cigarettes, and red bulls than helping me. I felt like I was treated like I was bothering him. Window was down, water on the seat and in the door handle from rain. Terrible experience.Judd W.
Hard to find out in the middle of no where no help from attendant. Trailer was damaged on left fender. All around bad experienceRoberto Q.
Customer did not leave a comment.Kelly F.
The truck was dirty inside. I had to get a broom from the store owner to sweep it out. The cab was filthy. I used Lysol wipes but the dirt and grime was heavily caked on like it hadn't been cleaned in a year. The interior roof was peeling down covering part of the windshield. The passenger seatbelt did not work. I usually rent trailers from this location. This is a convenience store with only one attendant who cannot leave the register to come outside to assist with anything. When I use the online check-in, they still require all info at the register as if I hadn't signed up already online. The did not have any dollies. I would never rent a truck from this location again. I've used U-haul for over forty years. This is the worst. This truck should be overhauled!!Joseph F.
Agent did not know what she was doing, I ordered truck on line she was unable to locate my order. Truck smelled light cigar, windshield was not clean. Location did not have appliance dolly or moving pads that I ordered.Theodore B.
Couldn't get any paperwork from them. Had to call Uhaul to get the paperwork emailed to me after I returned the trailer. This meant that I had to leave, not only the trailer behind, but all of my credit card information, with absolutely no knowledge of whether I had been charged the correct amount. A VERY BAD BUSINESS MODEL! In addition, they refused to help me unhitch the trailer upon its return. It was a 6Ã—12 trailer. I'm 75 years old. I had to Jack up the trailer on a very uneven surface to lift it from my hitch. The proprietor found that amusing. A horrible experience!EVERETTE H.
Rental was a disaster from outset. Drove to pick up point about 20 miles from requested point. Had reserved a 20 ft. Truck but they had only 26 ft. Available. (Higher cost in fuel). Had contracted for 36 pads. They had none available. Had to drive around South Birmingham to find pads after National directed me to point that also had NO PADS. (More fuel and mileage on truck. Opened truck finally at loading point and it had a mud covered ramp and truck interior was covered in dirt. Had to clean it before loading. Overall it was a mess that I had to deal with. Last U-Haul rental.Charles S.
Truck was dirty Wee swept half a bucket 5 gal out of the bov, Cab had empty drink bottles in it. NO HAND TRUCKS Which l was supposed to pick up.. Had to Buy plus a broom to sweep it out. $80.00 plus out of pocket. Where l picked ip I had to wait 30 plus min as the clerk kept taking care of people that came in after l did counted 11 people. THEN No Contract!!! Just handed me the keys and said l would get copy by Email NEVER HAPPENED. Hardly spoke English. Over all Horrible transtion.dennis D.
Getting the girl who was working a little more training would probably make her life a little easier. She did good, but she's apparently new, and struggled a lit bit with it all. But, it went very fast and very easy, even with that. I have no complaint. Easy to get into and find, easy to get hooked up to my trailer.Richard H.
Customer did not leave a comment.Herman W.
Customer did not leave a comment.Dante B.
Great service takes great care of the customerRyan N.
Customer did not leave a comment.Gregory B.
Customer did not leave a comment.Gary F.
Customer did not leave a comment.JENNIFER W.
Arrived to drop off and was just told to drop it. Had to unhook and place myself. No one came to inspect before I left. Made me feel uneasy since someone could have taken it and me be held liableKevin S.
Customer did not leave a comment.Joel B.
The truck was not ready to be picked up at my scheduled time. My reservation had been deleted by their system.Hannah O.
Customer did not leave a comment.ADAM H.
Customer did not leave a comment.MALCOLM W.
Good service at this location, they helped hook up the trailer. Overall though, I wasn't happy that my pickup location was changed from Tuscaloosa to Bessemer AL. This was a 1.5 hour round trip just to pick up the trailer.Byron K.
No one was willing to help me connect trailer to reveal truck and trailer was parked in tight space making it very difficult to do by myself.David L.
the staff at this location (convenient store) may or may not be on site to use the UHaul computing system therefore they are not able to check in/out the equipment. I personally contacted the area manager and shared my experience & let him know i would not recommend nor would i return to this location for future business with UHaultony P.
Equipment was not available. Had to pick up truck at this location and then go to another uhaul location to pick up supplies ordered.Philip S.
I requested and was told they had appliance dollies by a Uhaul rep, but that was not the case. We were moving appliances so that would have helped. It's best to indicate properly what equipment a location does or does not have.Kristopher W.
When I arrived to pick up the trailer, the person working did not know how to process U-haul paperwork. He had to call someone and wait for them to call back. Resulted in an extra 20-30 minutes of wait time. Have someone on duty who knows the check in and pick up process!Stephen M.
Customer did not leave a comment.Ray S.
When I arrived the associate working at Farr Hardware did not know anything about the uhaul program. The auto transport trailer I was assigned had a broken taillight. I went back in the store to let the associate know, he had to call the manager who told me â€œdon't tow at night thenâ€ I asked for another trailer they eventually said ok. But the paperwork was never updated to the new trailer ID number. Very disappointed.Ross M.
The normal staff was not there when I arrived in the evening hours (around 8PM) so I met with guys from the attached store. Those guys acted VERY inconvenienced at the thought that I would bother them to return the truck and just turn in the key. I told them I could just leave the key in the box and that seemed to be an even bigger issue. The facility was in a very shady area that made my wife extremely nervous as she was coming to pick me up. Just not a place I would send a friend to, nor do I plan to use it again.Arthur R.
Customer did not leave a comment.Jay D.
They were friendly and helpfulWilliam L.
Customer did not leave a comment.AMBER H.
Customer did not leave a comment.Elicia P.
Customer did not leave a comment.Kionna F.
My pickup location was changed without my knowledge or consent. When I contacted customer service the night before the man simply said that I had been called and offered no other help. I had not. And when we arrived at this location the dolly we had ordered wasn't available, we then had to spend more time and money finding a dolly for our move. Not the fault of the location, but definitely a problem.Patrick S.
Customer did not leave a comment.Edward L.
Customer did not leave a comment.debra S.
Customer did not leave a comment.Raymond M.
what I really don't understand is why u haul has went to the idea of a reservation to rent; instead if the item u desire to rent is sitting at the spot u go to and it also does not stat anything of that nature on ur web site;;a statement that u need a reservation in order to pick up a item needs to be place some where on ur web site but once the reservation came through it was smooth processJerry S.
Customer did not leave a comment.CHRISTOPHER M.
We rented a trailer and our plug on our lights was round and your trailers are square, we had to ride with no lights because yall don't have an adapter. I think you ought to offer an adapter so it's legal when we leave the lot. Other than that, Thanks the price is right and convenient.Electa J.
Customer did not leave a comment.MICHAEL W.
will rent from Farrs again--good service!solon W.
Customer did not leave a comment.Dannay M.