Farr Hardware should not be allowed to be a Uhaul location. I am a 5 foot tall 55 year old female. I rented a 6 x 12 trailer. When I got there the guy told me to move to a different register which I did. He asked for my ID and credit card, then never said another word. Handed me my stuff back and said it is outside. I was confused and asked who was going to hook it up to my vehicle and he said you are. I told him I could not do that it was too heavy, he said it was my problem. I went a tried and could not budge it. I was able to ask two guys that stopped for gas to help me. He never asked me anything about adding insurance, and just added $25 to my bill. I would that refunded. He never gave me a receipt or a paper with my receipt. (first time I've ever not gotten something in print) I did know he had charged me $25 until I returned the trailer. He was rude and I will NEVER RENT FROM UHAUL AGAIN if I have to deal with Farr Hardware. I've used Uhaul for years and have NEVER been treated like I was treated there. I would have had to leave without the trailer if those two guys had not come by. I was given no instruction, no help, and the guy was so rude to me.
Lisa M
Customer Reviews for Farr Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They didn’t want to assist me on the return
LaVonia WMade 360 mile trip to pick up a car. Trailer to small. The young lady helping me did not know what she was doing. So iam out 410.00 dollars. Called in a complaint. No response. So iam highly upset.
Victor wNothing
LAWRENCE PTook 3 calls to get rental extended for a day. Make sure all employees know the processes around the rental equipment.
Thomas DI was charged $27.62 And was originally quoted just over $18.I am trying to see what my nearly $10 in extra expenses were. Especially since I brought it back well before my closing window 11 p m.
CHRISTOPHER NThere was no there to help my wife take off the trailer. They did not know how to unscrew the ball lock and take the trailer off. I have to take off from work to come do this.
PATRICIA HYou have to set up the rental online. Bit it makes it so simple. And this location is a Hardware store and gas station. They have all kinds of things you may need to do things around the house. One of my best experiences. Way better than 3rd Avenue Location.
DeCarlo ETruck that was ordered was not at location. Had to take a larger truck which I did not need but we were on a time crunch.
Janet TThe trailer wasn’t properly attached and I didn’t find out until I arrived at my destination.
Kammi WCustomer service was horrible. There was no assistance offered. So after the bad experience, I didn't even get the trailer but as you can see, I was charged for it. Do not go here especially if you're a woman.
Jalanda RCheck engine light was on, smelled of smoke and was overcharged for miles
Sharon MI returned the U-HAUL same day getting charged for two days, only used 32miles they’re charging me for 40! Took almost $160 off my card & now im getting the run around.
Jakorria MThis was a gas station which is fine but I had to keep waiting for the attendant to get me the keys and my paperwork because the attendant kept getting interrupted to assist the gas station customers.
Michael SThere was nothing wrong with this location, however, I have confirmation numbers on my time adjustment for the previous location and they got rid of the truck I was supposed to get and even called 15 minutes prior to me getting there. I did my research and changing the pick up time doesn't lose your vehicle, but that's what I was told. I was also told by the original pick up location that due to the vehicle wasn't available even though I had confirmation that I was due $50. I have never had any issues with UHAUL before but this time I feel like I was cheated out of the vehicle I was scheduled to pick up.
Keith WGood experience
Andy AThis location wasn't in the best part of town. The person there told me to just drop the trailer outside next to the building. I was under the impression they were to inspect the trailer, which wasn't done. They never even looked out the door.
steven pI retuned the truck on 5/28/2024 per the app. I was charged 5/29/2024 & 5/30/2024 after the returning Etna, Ohio. I should not be charged for 2-days after I returned the truck.
Jimmy LEverything was fine. Great customer service.
Michael RCabin not clean (empty pack of cigarettes on the seat), less than 1/4 tank of gas despite being located at a gas station, no furniture pads as requested.
Christopher AThere were a lot of roaches inside the U-haul truck.
Nelson LOur original reservation was not available when we got to the place to pick it up. We wasted 45 minutes trying to find where we could pickup a different truck since we had a reservation. We were late meeting our movers because of the truck issues. When we returned the truck, they tried to charge us for cleaning of the passenger side floorboards. We were not told at pick to inspect the truck and take pictures. Only 1 person was in the truck the entire time we had it and we didn't even open the passenger side door. The manager at the drop off store told us he would clean it for us, still implying that we didn't do what we were supposed to do. We were also charged and extra amount for going over mileage but we were never told there was mileage limit. This was the worst experience we have ever had with Uhaul. I'm not sure if we will be using Uhaul in the future as there are other companies that we can use. We are very disappointed with the entire experience this time.
Haley SWhen I arrived to get the truck it was no gas in the truck, so I went back in to let them know and the guy said that he knew it was no gas in the truck. I told him that I would bring it back the same way I got it and he said ok. After I returned the truck the guy said he couldn't find my name in the system to give me a receipt. He said he will email me when he finds my reservation. After I got the email it was showing gas charges. I have not received this type of experience and it's awful. The guy lied and said he had pictures and he was not there when I got the truck. I think this is how they do their customers and this is WRONG.
Darrel YTire pressures were off when I checked them but I corrected the tire pressure once I had the trailer. U-Haul was easy to work with when I needed to turn the trailer in late the next day and didn't even charge me another day which was very nice. I will rent from U-Haul again.
Christopher VWe were charged before we found out the trailer didn't fit, then it was 2weeks of calling UHaul to get re imbursed.
William MWell the location was 20 minutes away and I could of dropped it off much closer to where I lived. I didn't understand why they had me to drop it off so far away when I was closed to a U-Haul location by my house. I'm new in Birmingham so I didn't know
Sonya LImprove the app and the website.
Russell BThe app didn't work I lost 30 minutes on the phone to return this trailer NO GOOD!!!!
FELIPE SNo one was there to talk to me or answer questions I had. I left one item in there was too heavy. I wanted to ask where to put it she still was charged a fee for that one item.
Stacey HTrailer wires were damaged,tires only had 10psi ....didn't realize untill I was loaded and on the road....could have caused a wreck and even lives....I never had to check tires at other uhauls! Not did the employee there know anything about uhaul or trailers!
Chrisotpher EThe equipment I ordered wasn’t there because I had to go to another location due to the first location not wanting to service me. He had 4 uhaul trucks at his business and lied to my face and stated that he doesn’t deal with uhaul, locked the door and left.
Adonius BI was overcharged by the guy at Farr's hardware. I rented a $30 a day trailer for two days and it cost me $116. He charged me $60 to read it for the one day. That's why I went ahead and reserved it for the second day. He was forcing me to pay for it. But but by the second day it was already paid for then you charge me again. My money is iron day by day to feed and how my family and I do not take kindly to people stealing it. Please give me my money back.
lauren hIt was close but had to unhook the trailer. Not a big problem but still.
john sFill up and drop truck right there
Melanie BI scheduled the rental for 7a at a UHaul center. The day before pick-up it was moved to a convenience store ~40 minutes away for 11am. The store was not open upon arrival. The service lady on the phone was not willing to help - I was told to make calls around the area on my own and figure it out. The rental also was supposed to have hand trucks according to my original booking, the convenience store locations don't have hand trucks. The truck was beat up and smelled moldy. It is very disappointing the service received this weekend from UHaul. Next time I will look for other truck services before returning to UHaul.
Jordan PThe location was changed twice and i had to spend double gas due to that fact.
VICTOR AFirst, this was not the location i booked i booked a location much closer to my home, however my reservation was relocated to this location without informing me. I only noticed because uhaul asked me to tow a trailer and i agreed, but then they sent me a text telling me the trailer was at a different location than my truck, but i said no, that is my truck location. however i did not know my truck location had been changed. Not only did they change location, they moved my time back from 8 am, to 11 am also without notifying me. This created an issue when i arrived at 8 am and no one was there to handle the rental. I lost over an hour of load time which i was paying someone for due to this relocation and time change. I did get the truck around 9 but again was further away with travel time. They also informed me they were going to have to charge me more for picking truck up early, i was like, NO, that was my original booking time. All things considered this cost me an additional 150 in labor costs due to the timing, and i haven't seen what extra they charged me for the truck yet. Overall not a good experience with Uhaul. NOT HAPPY!!!! Best thing don't change peoples reservations, contact them immediately and let them know! and especially don't change time of pick up with out notifications.
Timothy MSide marker lights did not work and one rear running light worked showed a lot of rust on frame paint looked rough did tow well and had new tires
willis pThe young cashier were very rude when I return the he was angry because he did not let me sign when I picked up the truck my son called him out about putting a line for my signature.
Jean HDidn't have all equipment that I had ordered, truck was dirty,had to go to another location to pick up the rest of my order
SHAWN CI do not recommend this location. They will try to get over on you and steal your money. They tried to charge me twice for the same truck and also displayed that we were in a moving van and we moved in a truck. I will not be using this location again.
Jasmine AFrom the minute I walked in the door I was told to call 800 number.
RICHARD RCheck in uhaul returns on time, instead of delaying a whole day and getting customers charged extra even when they turned their rentals in on time.
ANTHONY P