Customer Reviews for Fast & Easy Sunoco
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Fast & Easy Sunoco
Scott C. on
Very helpful. Got out in under 15 minutes
Joseph G. on
Excellent service from Ace, greatly appreciated the convenience and friendly service all around.
Joseph C. on
I had problems uploading any photos during pickup, manual write-up was needed. AT&T Samsung 8+
Scott M. on
Waited over an hour even though I used the uhaul app, only to be told the truck I wanted and assigned to on app, was already rented!
Tamika S. on
Nothing needs improving! Everything went great
John F. on
Great service and prompt
Carl R. on
The only issue I had and the reason I gave three stars for location overall was I was looking for a uhaul location. I could see the trucks but not the office. Turns out it was inside the sunoco gas station. I did not see any signs about it being in there and there are no signs I could see inside to let me know that is where you pick up or drop off. Plus the GPS location marks it around the corner so it does not show the gas station as the proper location. Other than that it was great. The people running the station and uhaul contracts were excellent with their customer service and making sure you have what you need. I give them five stars for that.
Larry G. on
the owners were very nice to work with excellent service
Starcresent A. on
I dropped the vehicle off to Ace who greeted me as I was pumping gas and was extremely helpful and concerned/ apologetic about my experience with Uhaul. Representative Paris was also very empathetic and kind to my situation.
Dorothy F. on
Ace and the location were fabulous. I did not like that I was required to upload a picture of my driver license... And I was assured by U-Haul customer service that I would not need to do that as I made a phone call to U-Haul customer service prior to the reservation. customer service Representatives should be fully aware of how the process works and should provide accurate information... I find that very disappointing and misleading. This was the first and will be the last time I rent a U-Haul because I cannot trust the information that I am given by your customer service Representatives. your rep told me I would only need to do that if I wanted to have 24-hour drop-off and online check-in and that was not the case. I find it to be a security issue and I don't want pictures of my driver's license floating around all over the internet...and the fact that I called customer service for U-Haul and was given misinformation is disturbing. Fixing thatin my opinion is how you can make the experience better. The gentleman at the pickup location was lovely an apologetic for customer service and their misinformation.
MARISSA K. on
Super helpful and friendly!
Robert R. on
That location where I rented the unit from was perfect they told me exactly what needed to be done and me being the meticulous person that I am I made sure that I did everything according to the clan and the cost it was going to be set for me the dates that needed to be taken care of or done with no problem I knew the exact date that I was picking it up and what date and time and had to be delivered back and I did so even though I was not taking care of by the other drop off point in New Port Richey I was so unsatisfied with the situation that happened that place that I am never going to use U-Haul except for through the location I rented from greatest people very helpful and very considerate and respectful not so much for the drop-off point they ripped me off they charge my credit card when they shouldn't have and I'm very disappointed with the situation and I've already complained to the corporate office as far as I know and the location where I rented it from a whole lot of crap is happy because of this experience and I will never deal with it again like this
Amanda A. on
when checking out, the guy was extremely rude and I told him to do it himself if he was going to get an attitude with the PAYING CUSTOMER over him doing his job. guy who checked me out when I rented was very nice though !
Carl W. on
We have had so much rain the windshield wipers need to be replaced I informed Manager and he said he would replace asap and thanks for letting me know . Good Service
Benjiman H. on
The service was absolutely amazing. Friendly and a beautiful display of a father loving his son. I would recommend this location!
John W. on
Easy, thorough, and nice. These guys knew what they were doing.
Stephen M. on
windshield wipers were no good and the truck had no gas
Desi J. on
The guy we spoke with was friendly,until we tried to bring truck back,he turned into a completely different person,he did not want that truck back,insisted on us going to a different location,very rude to my girlfriend she said he was jeckyl and hyde,wow,never never recomend this place to my worst enemy.
sharon K. on
The agents who waited on me in check out and check in, were very business like and professional.
Debbie S. on
Not a thing
kathryn S. on
The attendant was very busy running the gas station so could only help us in between gas station customers, so the check in took extra long.
Sean M. on
The young man who checked me in was very polite and professional. Excellent customer service.
Grant E. on
I would have the numbers for the trucks more prominent or use the license plates for the numbers as mine was hard to find and I did not know to look for the small numbers on the top of the back of the truck.
Pinal C. on
Awsome service I love this location everyone is professional and always happy
Matthew S. on
Maybe next time you could include the moving pads I was charged for?
Adrian A. on
Fast & easy sunoco. Making reservations without approval or knowledge from customer
Pinal C. on
love this location's people they are so profesional and friendly
Lloyd Z. on
The family that owns the there are so nice. Very helpful in renting the trailer.
Kyaw H. on
Everything was efficient and smooth.
Paul L. on
Reservation was set up for me to return trailer at Uhaul facility at Curlew Rd. in Oldsmar but when I got there the attendant told me to take it the Sunoco station down the street. Would appreciate being told where to actually back up/drop off equipment.
William R. on
We never got an email or text about switching to a new location. We went to the original location and they told us they were full or we had to go to a new location. The new location the workers were strict and mean. They were not friendly at all. They kept asking why we here and kept telling them because the first drop off place was full. Took half an hour for them to check and approve us. I was really unhappy with this service
Pinal C. on
Keep renting from this location, the people the work there, thei service is great
tiffany M. on
The customer service at this location is amazing!
David M. on
Man at drop off was very nice and returning was easy.
Pinal C. on
the total experience was great
George A. on
A very smart location for a U-Haul pick so that when you return the vehicle back you can top off the gas you consumed right there at the pick location. The owners are very personable and friendly. Thank you for a wonderful experience.
bverley V. on
Nothing
Wesley W. on
it was in a dirty convenience store. Further, the guy running the place insisted on helping every cigarette, lottery ticket and other customer in between helping me....this was rude. He was the only guy in the place. From the time I got there and he knew what I was there for (to pick up truck) I waited for nearly 30 minutes collectively while I watched all his "other" customers come and go quickly.
Brad W. on
Make it easier to pick up uhauls at non american gas stations...
Dorthy M. on
The company was great to work with. Professional and thorough.
Christopher K. on
The Sunoco owners are friendly, good people!
Ronald C. on
Get an attendant who isn’t ready to run out the door to leave (in the middle of the day) while having his kid check me in. Gave me the oldest delapidated trailer on his lot. Barely had the uHaul logo on it. Half the graphics gone. Not all lights worked. Mechanism that locks the trailer onto the ball of the hitch was so old and rusty that the attendant couldn’t get it right with his hands. Rattled all the way home. I had to tighten it with channel lock players to make it quit rattling in the ball. Suspect he just wanted to get the oldest trailer out of his fleet since I was going one way.
James F. on
I was very satisfied with the service. They were very helpful and I would definitely recommend them and would use them again
Alice B. on
Great service
suzanne B. on
I will rent here again, everything went smoothly
BEVERLY R. on
I found the location to be great and the truck in great working condition. However, after changing my mind on the insurance portion of the contract, the attendant left me standing there while he waited on multiple customers coming in to buy gas, candy bars, etc. After he waited on a steady stream of other customers (without acknowledging me), I asked him if he could please finish the contract so that I could leave. He grudgingly came back and stated "Well, I have to take care of my regular paying customers first". Which, I replied "I'm a paying customer, too". He then replied, "Well, you were the one that showed up late (even though I called him ahead of time and advised him I was running 30 minutes late) and you also changed your mind on the insurance". Wow, great customer service. Be assured that I will never return here to rent a U-Haul and neither will any of my friends and family. I suggest that he might benefit from some customer service training.
Hasib O. on
No improvements needed as far I can see, they provide excellent service to the customers!
Charles M. on
It was a great experience from beginning to end
Wuiliam B. on
Muy buenas condiciones
AZIM V. on
This location was perfect . Great customer service. There was also a kid who helped me out a lot. You should get your uhauls from the sunoco
Linda B. on
The staff were friendly and professional
Barbara O. on
Great service overall! Friendly, professional and timely!