Customer Reviews for Fast & Easy Sunoco
(U-Haul Neighborhood Dealer)

Rating:

2.0

Don't think it is this locations fault but my whole experience with my reservation was ridiculous. The traffic manager did what he could to get me the reserved vehicle I requested. The call I got the day before I was to leave said the only 10ft truck available would eventually be at the Clearwater Missouri rd not where I requested a block from my house in Palm Harbor. I drove by that location on Saturday and saw at least three 10 ft trucks in their lot.

Rating:

3.0

It wasn't so much the location, as the mobile process. That was the worst experience I've ever had. I would recommend this location, but I would strongly encourage anyone to avoid the mobile process. For some reason, and I had no idea, a third person (not a driver) was needed to call and confirm I was renting a truck? So my boss was called at 7:45 AM on Easter Morning. Wth?

Rating:

1.0

Need to be very careful with this location. I picked up a van and brought it back three hours later, but I foolishly left the keys with someone who didn't handle the U-Haul stuff. DO NOT MAKE THIS MISTAKE. I got my final bill later in the day and realized I got charged a $25.00 cleaning fee (for what, I have no idea - I left nothing in the cab.) Recommend that when you return your rental to this location, you walk the person out to the van, watch them inspect the vehicle, and settle your bill on site to ensure you don't get any surprises later.

Rating:

5.0

Top notch experience..... friendly and efficient. Thank you!

Rating:

4.0

The location was OK the employee taking care of me was great

Rating:

5.0

Appreciate that drop off was available on a Sunday night!

Rating:

4.0

None

Rating:

5.0

Great

Rating:

3.0

It was a gas station with a parking lot. Adequate but no support.

Rating:

1.0

Never rent out that truck again. Transmission is way rough. At the very least fix the turn signals! The roughest riding u-haul (vehicle, for that matter) I've ever driven.

Rating:

5.0

Place was great. Wish the equipment was newer. Backup cameras would be amazing.

Rating:

3.0

The representatives were hard to understand. They were from another country. Which I have no problem with. However, their English language was very broken and was hard to understand. They were nice and respectful though.

Rating:

5.0

N/A

Rating:

4.0

Vehicle didn't run very well, check engine light was lit from time of pick up until return. Ended up returning early because I was worried about the truck.

Rating:

5.0

I did not see a Sunoco logo on the convenient store so it was a bit confusing trying to figure out which of the surrounding buildings to go into for pickup. The gentlemen that helped me get checked in and pick up the key inside Sunoco was very kind.

Rating:

1.0

The truck was dirty and smells like cigarette , poor customer service and the office horrible

Rating:

4.0

speed up the rental process

Rating:

2.0

Didn't have size needed for reservation. We needed a 10 foot or a 15 foot van. Ended up with 17 foot which was too big. Ended up costing way too much. There was a 10 foot that was there when we arrived and dropped off but thought it was reserved.

Rating:

1.0

Wear a mask in the middle of a pandemic while helping customers. It is state mandated no way around it. Also was very confused about the payment process however it was fixed swiftly.

Rating:

5.0

I have used this facility before. I'd highly recommend them. Very attentive, very clean truck and quick in and out. Family owned and operated which I like doing business with.

Rating:

5.0

The men running the business were very personable, respectful, and attentive. It was clear that they had very good relationships with their customers, as many customers stayed for a moment to talk with them about their lives after each transaction was done. The van was clean, and the rental process was well explained, and went without a hitch. Definitely a great experience, overall.

Rating:

5.0

Great service and vehicle

Rating:

5.0

All went well at both locations. Very happy 😁

Rating:

1.0

Slow since a teenager is handling the rentals. The truck is in bad shape. Lock on drivers door is falling off and the only way the transmission shifted when warm is by accelerating harder, especially second and high gear

Rating:

1.0

We dropped of the truck at a Gas Station. No one to inspect the vehicla and give me an invoice. I still don't have an invoice. they have charged me to clean the vehicle. It was dropped off cleaner than I received it. I will never use U-Haul again.

Rating:

3.0

Very convenient! Quick easy and nice friendly service.

Rating:

1.0

I was overcharge by 100 extra miles.

Rating:

1.0

I took it back with half a tank, same as when I picked up, and the still charged me $14.00 for gas. I needed the truck at West Chase location but I had to pick it up at Oldsmar location making me drive an extra 10 miles making my bill $11 more expensive. I would like a $25.00 dollar credit to my bill please. It is the fair business thing to do. Thanks, Michael Saenz

Rating:

5.0

Great Experience, staff was super helpful and will definitely always use this Uhaul in the future!!

Rating:

3.0

Ensure all lights work on trailer before hooking it up and paperwork

Rating:

5.0

The gentleman was friendly and took care of me getting set up.

Rating:

5.0

More is more, Less is less, Perfect is perfect.

Rating:

4.0

The young man that helped me was very polite and helpful. The whole process only took 10 minutes!

Rating:

1.0

I asked if the truck was sanitized and was told it's been sitting for 4 hours, after 4 hours everything dies. The truck was filthy, we tried wiping it down with wipes and they were black. Dog hair and drool all through the cab. There was no washer fluid and the windshield wiper was falling apart

Rating:

5.0

The best moving experience I have had with you folks. It has always been great. I have used your company many times, from 1998 two 27foot trucks with trailers from Kansas City Mo area to Tampa Bay Florida, several times before, and many many times using Uhaul storage, A long term present customer.. Ace did an extremely professional job of taking very quick , efficient care of my needs.. I would recommend him to anybody. He is on of your top of the line Uhaul providers.. Frank Laurenzana

Rating:

5.0

Skip the flawed UHAUL internet reservation site, just call local rental location and deal direct for a simplified process. Great in person service delivered by owners. When the phone rings, they answer the call. I'LL BE BACK!

Rating:

5.0

Ace is amazing!

Rating:

5.0

We were attended with great customer services

Rating:

3.0

Clean the truck from cockroach

Rating:

5.0

Second time using this location and it has been extremely easy both times and staff is very friendly and helpful.

Rating:

5.0

Not much, near perfect experience!

Rating:

5.0

Great customer service!

Rating:

5.0

The process was stress free and smooth. The truck was clean inside and out. The gentleman in charge was professional and made sure to break down all the details properly without any fabrication. I highly recommend using this location. I rate them as a 10 out of 10 and thank Uhaul and this location for being there when we needed them! I will certainly use again.

Rating:

5.0

The owners of this location are wonderful and made sure I was satisfied.