Customer Reviews for Fast & Easy Sunoco
(U-Haul Neighborhood Dealer)

824 reviews

3692 Tampa Rd   Oldsmar, FL 34677

(813) 336-6681

Hours

  • Mon–Fri
    6 am–7:30 pm
  • Sat–Sun
    7 am–7:30 pm

Services at this Location:

Contact Us

(813) 336-6681

3692 Tampa Rd
Oldsmar, FL 34677

Services at this Location:

Hours

  • Mon–Fri
    6 am–7:30 pm
  • Sat–Sun
    7 am–7:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nice people, very helpful and went above and beyond to help. I was getting a trailer and was alone and they assisted with getting everything attached to my hitch and helped me test all my lights!

Krystin L. 
Rating:
2.0

Customer did not leave a comment.

Melody M. 
Rating:
5.0

Customer did not leave a comment.

Andre T. 
Rating:
4.0

Customer did not leave a comment.

PEGGY E. 
Rating:
5.0

Customer did not leave a comment.

Lorine T. 
Rating:
1.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Maritza S. 
Rating:
4.0

no problems j

Thomas Y. 
Rating:
5.0

Nothing, the person working the counter was amazingly helpful.

Ron L. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD F. 
Rating:
2.0

Stop renting out old unsafe equipment

chris C. 
Rating:
3.0

Customer did not leave a comment.

JULIAN C. 
Rating:
5.0

Customer did not leave a comment.

EDGAR M. 
Rating:
1.0

The vehicle is making a weird noise as you speed up, maybe it's missing the muffler or there's something wrong with the engine. I barely drove the truck and cut my trip short because of that. It was a terrible experience.

Yonathan F. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND D. 
Rating:
5.0

Owner was very accommodating. Would use again.

Kenneth T. 
Rating:
4.0

Customer did not leave a comment.

Gustavo G. 
Rating:
5.0

All good!

john L. 
Rating:
5.0

The staff was extremely personable and respectful. Great location. Process was simple.

Roderic W. 
Rating:
2.0

Little/no UHAUL signage so difficult to know where to go to pick up. Gas station extremely cluttered and area where they did the UHAUL paperwork was messy, unorganized, and overwhelming. Would only go back if there were no other rental vehicles available elsewhere.

RACHEL M. 
Rating:
4.0

Not charge so much for everything. I got a van that was $19.99 for a day which I only had it for but with all the extra charges and fees I paid almost $70. What the heck!!

vanessa M. 
Rating:
2.0

We've been going to the store since before we could even drive and we love supporting small businesses although all the U-Haul equipment was clean and tidy the Rental process was very stressful and nobody seems to be well educated any ins and outs of U-Haul we asked numerous questions to make sure we knew what we would be charged and the first problem started when we rented the U-Haul and they immediately charged my bank card even when I asked numerous times if I could pay cash that was in my hand and they said that I could when I picked up but unfortunately I had to sweat my card for the system then upon drop off we waited for about 30 minutes while the man in the store rang up everybody else but us our son just got out of school and was hungry and needed to get home so I asked the man working if we could leave or there was anything else I needed to do he informed me that everything would be fine and I would only be charged the 99 cents a mile for what was used upon receiving my receipt I was charged almost $60 for gas and $89 for miles when we got the U-Haul the gas was incorrect to what they had stated as well as the mileage I went back inside to let them know and they said that they would note it when we picked up but that wasn't noted because we got charged for the previous peoples infractions. I called the store afterwards to see if they could fix it or if there was anything they could do since they had overcharged me and they just kept hanging up or telling me that I had to call the next morning and see what they could do I am really hoping that you all takes responsibility and fixing this problem since moving is already stressful I'm sure you understand being charged over $60 more for a service was definitely a shock.

Crystal H. 
Rating:
5.0

Customer did not leave a comment.

Gordon B. 
Rating:
1.0

We dropped off the trailer, and told everything was fine. A week later we got a surprise bill for $1,000 extra dollars! Very unhappy! Beware of uhaul, they are allowed to charge your credit card whatever they want!

Dayna P. 
Rating:
3.0

Customer did not leave a comment.

Robert G. 
Rating:
1.0

You cannot have ONE PERSON try to work behind a counter at a gas station AND expect them to rent U-Haul equipment. I literally had to do everything by myself. Worst experience ever.

Chris C. 
Rating:
3.0

Customer did not leave a comment.

veronica O. 
Rating:
5.0

The guy that help me was very helpful n friendly.

Wanda M. 
Rating:
3.0

Clerk TILD me manager advised him to serve store customers first while it was ok to let u haul customers wait. Only after I complained that I had to be somewhere at 3 pm did I get serviced

Fadia N. 
Rating:
1.0

Customer did not leave a comment.

mike H. 
Rating:
3.0

Customer did not leave a comment.

Keith P. 
Rating:
5.0

A great experience. The young man who helped me was so nice and so helpful. Made sure I understood everything. I highly recommend this particular establishment for uhaul rentals.

Jeff E. 
Rating:
5.0

The interior & box were clean but the smell was awful.

Kim G. 
Rating:
5.0

Came through for me when I needed it. Thank you!

john L. 
Rating:
5.0

Customer did not leave a comment.

Judd H. 
Rating:
5.0

Customer did not leave a comment.

Barbara B. 
Rating:
5.0

Customer did not leave a comment.

Jacob J. 
Rating:
3.0

Busy location. Gas station, food store, etc.

Dale B. 
Rating:
5.0

Customer did not leave a comment.

Carmen R. 
Rating:
3.0

Customer did not leave a comment.

Brett D. 
Rating:
5.0

Customer did not leave a comment.

Josh P. 
Rating:
1.0

Only a few individuals are "qualified" to handle the transactions so even though we returned the truck within 24 hours, it was not recorded as returned for another 12 hours so we were charged for 2 days! Additionally, the equipment was faulty as the phone scanner didn't register and the charge card reader didn't work. There is nobody qualified to confirm your setup will work so luckily we had gone to a different location the day before so they did a full check of everything. If this location is going to manage rentals, they need qualified staff working during applicable hours.

Kimberly G. 
Rating:
5.0

None Outstanding place. Owner is Top Knotch

Spencer B. 
Rating:
3.0

Staff was very friendly, however the equipment was below average. The truck had transmittion issues and the storage space leaked. Also the truck had blown fuses on the trailer wiring which delayed our trip.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Iona P. 
Rating:
4.0

The fuel gauge was inaccurate. As a result, I added more than 2 or 3 gallons than I should have. I drove it 38 miles and added 8 gallons. That was a ripoff

Dale R. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
2.0

Customer did not leave a comment.

William B. 
Rating:
4.0

I had a lot of difficulties backing the trailer into the little space provided for parking and received no help from the return team. There was one person who helped remove the trailer once I eventually parked it, thankfully.

Deborah S. 
Rating:
4.0

Customer did not leave a comment.

Jim M. 
Rating:
4.0

Customer did not leave a comment.

Marlon V. 
Rating:
5.0

Customer did not leave a comment.

Martin R. 
Rating:
3.0

Need to train employees how to properly install trailers to customer's vehicles.

Thomas D. 
Rating:
4.0

Customer did not leave a comment.

Donald H. 
Rating:
1.0

Rats rats rats! They destroy everything in the unit. And they don't care about what the rats have done tocc XO your stuff.

Brian D. 
Rating:
3.0

I said yes to recommending this location under certain conditions. This location had a 17-footer that was hard to find. Also, I only received 16 pads instead of 24 but no big deal. This location is just ok but it served my needs.

Francisco C. 
Rating:
5.0

Very friendly and told us exactly what to do

paul M. 
Rating:
5.0

excellent friendly customer service

Austin S. 
Rating:
5.0

Great customer service, thanks

Juan R. 
Rating:
1.0

They did not have my requested truck size available

ryan D. 
Rating:
2.0

Have someone there who actually has a clue as to how to process a rental.

TED R. 
Rating:
3.0

The a/c in the truck wasn't working. Only hot air was coming out of the vents. There was no other trucks available for me to swap into. I had to drive 4 hrs with hot air blowing at me.

Ryan M. 
Rating:
4.0

Other than a light bulb being out everything else was great. Also the light bulb is being taken care of for next customer. So everything should get event better.

Lance W. 
Rating:
4.0

Customer did not leave a comment.

Ernie H. 
Rating:
4.0

This location was pretty busy when I picked up my truck. However the guy working there was efficient and very friendly during this process.

Scott S. 
Rating:
3.0

Cashier had a little trouble with checkout, not familiar with app Very friendly and courteous

Douglas H. 
Rating:
2.0

charged me for an extra day in error that was refunded after calling uhaul customer service. The dealer location will not answer the phone!

Dominic D. 
Rating:
4.0

Customer did not leave a comment.

dawn K. 
Rating:
5.0

Customer did not leave a comment.

Laurie W. 
Rating:
5.0

Customer did not leave a comment.

Glenn W. 
Rating:
3.0

I was disappointed that I had to drive 30 miles in the opposite direction to get the vehicle after 30 days advance notice. That being said the location was friendly and helpful.

Craig J. 
Rating:
5.0

Best U-Haul location I've ever been to and I've moved many times in many different states. Staff is very nice, well maintained equipment and facilities, they are attached to a gas station with well priced gas so it's impossible to forget to fill up, and the reservation and drop off processes are very quick and convenient.

Nick P. 
Rating:
5.0

Customer did not leave a comment.

Felecia W. 
Rating:
5.0

Customer did not leave a comment.

Rich C. 
Rating:
5.0

Customer did not leave a comment.

Jetzabel G. 
Rating:
5.0

Rented from here several times always a good experience.

Nicole B. 
Rating:
5.0

Everything from pick up to drop off was super smooth. I will use this location again, I can not give any words of improvement since it w as great.

Gianni R. 
Rating:
5.0

Very friendly and knowledgeable. I had questions and he answered them all.

Joseph N. 
Rating:
4.0

Customer did not leave a comment.

Cyril F. 
Rating:
1.0

I picked up the truck at 10 am and the drop-off location was texting me by noon asking when I was dropping off the truck... I had a 24 hr rental and I was being harassed in 2 hours of that rental... totally unacceptable

Brenda I. 
Rating:
1.0

Did not have dollys when I got there. Charged me a fee for not folding 2 blankets and I thought I was doing them a favor dropping off early, apparently there's a “convenience fee” for that. A fee for everything. I think it's ridiculous I'm charged $45 for not folding a blanket. How many fees can you fit on an invoice? The guy who checked me out was new and didn't seem to be trained whatsoever. You guys can easily fix these minor issues with some training.

Fadi A. 
Rating:
5.0

Customer did not leave a comment.

Tami R. 
Rating:
5.0

Well done

Miguel G. 
Rating:
5.0

Customer did not leave a comment.

Raymond C. 
Rating:
3.0

Had to wait 15 minutes for assistance because the only person working here runs the convenience store.

Dave W. 
Rating:
4.0

Get the "return" feature of the app to work. I tried EIGHT TIMES to photograph odometer and fuel gage, but the app wouldn't accept it. .

Jeffrey C. 
Rating:
1.0

When booking the truck I bought boxes and tape and those items were not received was told by you're authorized dealer I need to pick them up from another location which made no sense. So i was charged 18 dollars for 6 medium boxes and a roll of tape..also my total was 121.xx I was charged another 54.xx dollars when I drove 10 or so miles less than the estimated travel and fuel level was correct.... i request explanation

Brandon B. 
Rating:
2.0

It started off as $20 for a day, then it went to $74 for 2 days and when I brought it back it was $175. Check your prices, that is ridiculous

Derek C. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. K. 
Rating:
5.0

BEST SERVICE!!!!!!

Gary M. 
Rating:
5.0

Customer did not leave a comment.

Alyssa S. 
Rating:
3.0

While the customer service was great, the space where the U-Haul processing takes place is a bit cramped.

Howard D. 
Rating:
5.0

Everyone was extremely nice and accommodating. Great family owned business. Plus they are open 24 hrs. Great experience. Thank you!

Juan M. 
Rating:
5.0

Customer did not leave a comment.

Alicia F. 
Rating:
1.0

It was a cluster and they should not be a Dealer!! What are you thinking???

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA B. 
Rating:
4.0

Customer did not leave a comment.

LAURA L. 
No reviews have been submitted for this location.

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