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Customer Reviews for Fast Graphix
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Awesome customer service!!!! Thank you!! Know what she doing!!
LORISSA EGreat people. Renting from this location is an awesome experience. All around above and beyond. Thank you
DANIEL WI had rented from this location in the past. Owners are great!
FELICIA LTammy is excellent and deserves a raise!
BENJAMIN WWorse customers service I have ever experienced and I wouldn't expect any.of my friends.experience the customer service I had. They should not be carriers for Uhaul as their professionalism is an insult to the Uhual company.
RHONDA PGood service that helped with everything.
PAYTON NGet your logistics figured out. Making customers work for you is not a good business plan for generating customer satisfaction. Reserved my trailer 4 months in advance. I was called the day before I moved and told I would have to drive 110 miles round trip to pick up the trailer. Thankfully, the clerk offered me a discount of an extra day (which I didn’t need) and $32 off. Mileage rate cost me about $75 just to pick up the trailer, not including my time. While we settled on $80 and an extra day, this is the third time U-Haul has pulled this in an area where there are not a ton of options. Especially considering that you call customers THE DAY BEFORE THEY ARE MOVING! Moving for people is stressful enough. U-Haul, do better.
SHAUN PThe dealer gave me a 26 foot truck with the front tire low. They put some air in it and sent me on my way when I questioned it and said can I get another truck they said no it was leased to somebody else. The next day, my tire was out of air And she said she couldn’t help me because I would have to call the U-Haul service department that took about six hours to get it taken care of and they ended up taking the tire off the truck that was sitting out front anyway so it cost us a little over six hours and then we ended up driving at night Instead of during the middle of the day when the weather was nice. I took the truck back a day early and they said well we don’t give a refund for the day that you did use so all in all it was not a good experience very disappointed. I talked to the customer service person and explained my disappointment and Frustration. I thought they might do something for me, but they did nothing so just beware.
SPENCER HImprove your app
BRADLEY BThis was a great experience, the location staff were extremely helpful and have been every time we have used them for U-Haul services.
Nathan FTrailer was dropped on a Sunday so they were closed. Easy to navigate in and leave the trailer.
Kurt KThe owner was super kind and helpful. The transaction was easy and the terms were clearly explained.
Elizabeth BThey charge me cleaning few and it wasn't dirty I hauled brand new cabinets in there I don't understand and when I asked if I could get an extension as we were not done she gave me thirty min only I worked at uhaul and when my husband rouhht the keys in there was no one to be found to go over problems with truck
JACOB BGreat people that Really Care. They go well out of their way to make your rental needs easy. Thank You
DANIEL WCustomer service was great. Very friendly and helpful.
Katie THad a scheduled rental pickup of 3pm, within posted business hours. Got a call the day before to say that they were were going to close at 12pm that day of pickup and I had to pick it up before then. No consideration for reservations made months in advance with one day notice.
DALLAS LThe Thief River U-haul was not open when we dropped the truck and trailer off so we tried to use the phone link to complete the return. I found uploading all the photos caused something to drop the connection after answering all the questions about the trip. I called the U-Haul number to talk with someone who was quite helpful and verified that the truck and trailer had been noted to have been return.
John WThe previous uhaul location I had my booking at did not have my truck. They sent me to this location an hour away. Neither location provided a discount despite this adding two hours to my schedule on my move date.
Kimberly TThey were very nice and easy to work with
John CAwesome people. Very careful and caring about equipment and customer. Knowledgeable and ready to answer any questions or give advice.
Dan WTruck needed windshield wiper blades. Console sticky with coffee spilt from previous user.
Paul Rvery pleasant experience
DEBRA BFast Graphix was able to accept our one-way rental early and accommodated our drop-off with a friendly demeanor. Our experience was favorable throughout the entire rental process.
Dusti CWe live U-Haul company!
Neva JTerry was helpful and easy to talk to!
Stephanie WWe looked for a utility trailer but they only had enclosed ones. However we found that it suited our needs well, since we didn’t need to tie the load at all Great service and personal attention!
Jon MThere was no one at this location when I dropped off the trailer
Kara MAgain very smooth transaction.
Darin KWhen we eft the lot we were told that all of the lights on the trailer were working except for one blinker which we could fix. We found out that none of the lights were working after we were too far to return the trailer. This was not on our end it was the trailer lights were the ones not working and we didn’t receive a refund or any compensation.
Anna CThe local service provider was very helpful and understanding of what we needed
Wesley SWe were happy with the service we received when picking up and returning our round-trip trailer rental. Communication was timely and as promised. All-around great experience.
Cord CI didn’t know there was a difference in mileage not used worked extra hard to not use and time of not used. I returned with 200 extra miles and 3 days left in hopes of some returns like there is on in town use.
Shawn MNice and friendly staff! Easy transaction!
Daniel CIs there a way to make the floors less slippery? Every Uhaul I have used, the floors are extremely slippery. This place was perfect!
Sherry NThe customer service and assistance received at rental pick-up was very friendly, polite, helpful, and informative. Also, the truck was ready, waiting, already warmed-up for me, and was de-iced, as well. And lastly, the U-Haul website, automated text messages, and customer service agent were all really exceptional, helpful, clear, and very user-friendly and easy to navigate! It was an excellent rental experience, from the initial reservation all the way to truck return!!! I’d highly recommend U-Haul and this specific rental location!
Danita HUhaul cab and back were dirty. Lots of false Christmas tree needles in the back.
Lilia ON/A, it was nice to be able to talk with someone!
KORY AFirst, clerk who was checking us out, had a horrible cough, and coughed into her hand, then handed us the keys. Disgusting, since we are preparing to move elderly parents. 1. Clerk said the vehicle was half full of gas.... It was not, it was less than half. We stilled filled it half way, since that is what we were told to do. 2. After loading U-Haul. It would not start. Called/messaged U-Haul as instructed on the agreement, we did everything they advised. Was put on hold twice for over 20 minutes. Was moving parents, one of which is in hospice care. Ended up moving after dark, which was not planned. Very disruptive to all involved. 3. No working tail lights. Front, brake and parking lights functional. It was a lot of inconvenience to all involved, very unpleasant experience with U-Haul.
Robert WIt was a great experience. The owner was so pleasant and inviting. We chatted for awhile to make the experience even more pleasant.
LISA SDon’t reserve equipment to find out the equipment isn’t available. I rented a trailer over two weeks before I needed it to find out it wasn’t even at the location i reserved it at. Why reserve it if it isn’t available !
Josh GAfter the pickup experience, this was hassle free, and that is appreciated.
Paul BThe staff at Fast Graphics made it so easy! I highly recommend them!
Tawnya P