DANIEL O. on 9/26/2016
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I had a wonderful experience with the TRF location. I called on a Saturday morning and a truck was available the same day. Very helpful owner of a local business who is -affiliated- with U-Haul. Much easier than going to Grand Forks or Crookston, but you may need to have some understanding for issues that are beyond his control. Thanks again!
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beth r. on 8/24/2016
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I wanted to pick up on Sat. and he isn't open. I had to get it a full day earlier and pay extra because he was not open on weekends.
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Laura H. on 8/14/2016
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What can you do to improve for the next customer?
How about, have our rental at the agreed upon location on the agreed upon day and do not change it up on us day of, when we are a half hour into an hour drive to get there. Additionally, have our complete rental actually at the location instead of random other equipment we never requested. The fact that we had to make an hour drive to pick up our rental and were only told about this the day before is unpleasant. The fact that we were halfway there and were then told to turn around and drive another hour to a different location is inexcusable. The fact that when things were finally sorted out and we arrived to pick up our equipment, only to find that the location did not have the equipment we had just been told they did only 30 minutes before, is disgusting. We ended up having to drive another hour back to another location for the second half of the equipment we rented.
We have absolutely nothing against the service provided by the U-Haul contractor and his wife at their home in Thief River Falls. They did everything possible, with their limited resources, to help us sort out the mess that U-Haul caused.
That aside, the entire situation was a complete pain and a horrible experience. We will be recommending to everyone we know that they NOT use U-Haul.
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Mark H. on 8/12/2016
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The man that helped me was very nice and went over the hook up and tye downs it was nice to see tongs pointed out. Great pull had no problems. Mark
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Peter w. on 6/21/2016
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Thanks to the very personable folks at Fast GraphiX for providing this service in Thief River Falls
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