Customer did not leave a comment.STEVEN F.
Customer Reviews for Fast Graphix
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
very dark area to bring a truck back to at night. the drop box near the front door had no light so i hurt my foot on the step that i could not see that was there! I also got charged for extra gas when the gauge was where it needed to be. will not be going back to this location!LAURIE T.
Customer did not leave a comment.James L.
It was my pleasure to do business with this company. Not only were they very professional and courteous but they had exactly what i was needing and made great efforts to expeditiously get me through my paperwork, hook up my trailer and get me on my way. Will definitely do business with them againScott P.
Customer did not leave a comment.Monica C.
Customer did not leave a comment.Julio C.
This location told us our pre-arranged drop off location did not exist. Corporate office said it did exist and to go ahead with our pre-arranged drop off plans.Carter S.
Customer did not leave a comment.KELLY T.
Customer did not leave a comment.KRISTEN S.
Staff was friendly, efficient, & knowledgeable. Equipment was ready as requested. All around happy with our rental experience.Dusti C.
I have used Fast Graphix in Thief River Falls, MN many times and the service is always safe, friendly and speedy!! I would highly recommend them!Kelly T.
This is a great location. I appreciate the work the owner is doing to make a responsive, inviting business. That said, the algorithm determining allowable driving distance is absolutely in error. I drove nearly the shortest possible distance to Moorhead and was charged for extra miles. The Thief River Falls location indicated on the UHaul website is incorrect, and that may be part of the issue. Very frustrating to pay a premium for a 6 hour rental and then get charged slightly more for a small number of calculated miles. The local franchises are good, the parent company, is this instance, is less satisfying.Philip M.
Customer did not leave a comment.Steve N.
Customer did not leave a comment.MICHAEL G.
Customer did not leave a comment.MITCHELL B.
They were very polite and accommodating when we needed a quick rental this week.John W.
I was to pickup the truck in Grand Forks, ND as per my early reservation. They sent me to Thief River, MN (62 miles) to get the truck. That was very disappointing and frustrating as our help in loading and our schedule was totally disrupted! I thought the Grand Forks location should have had or gotten the truck I registered for â€” not pleased with the â€œoh sorryâ€ response!Robert J.
Customer did not leave a comment.Jason S.
uninformed as to Crookston having a drop off place, would have been nice to cut the miles--went on line and no info for the new place.Steve B.
To add tongue lifts to the trailers would be a huge addition to the Uhaul offerings.Travis W.
Customer did not leave a comment.Teresa N.
The U Haul on Gateway Drive in Grand Forks cancelled our equipment a couple of days earlier. Fast Graphix owners were excellent and honest!!frances G.
Customer did not leave a comment.Auston M.
They told me one price and change it !! It will be the last time I'll ever rent a nother one from thief River falls not from that guy !! And I'll make sure a lot of my friend knows about it !!Evelyn K.
Customer did not leave a comment.Auston M.
Customer did not leave a comment.Katherine M.
Customer did not leave a comment.Timothy I.
Customer did not leave a comment.Ian G.
Customer did not leave a comment.CHAD H.
Customer did not leave a comment.SCOTT D.
Customer did not leave a comment.Luther P.
First of all you should make the website rates match the actual rates. When we booked online it says the fee plus 62cents per mile when we go to bring it back they try n charge us a ridiculous amount and them tell us it's 1 dollar per mile and was very rude she said well u signed it but I had booked it online and then my husband went to pick it up so he didn't know what it should have said.. That is false advertising and also its taking advantage of people especially during these hard timesErnesto L.
Customer did not leave a comment.jerold R.
Update location on GoogleFrank W.
Customer did not leave a comment.TERRAH B.
Customer did not leave a comment.JENNIFER S.
They charged me a late fee for dropping off my tow dolly late. I returned the van and the dolly early and at the same time. How on earth could I have returned the van on time, but the tow dolly late? Idiots. and I still haven't been refunded for the charge.Zachary S.
You need to update the address on your site. They have moved.Melinda M.
In order to move my son home from Grand Forks, I had no other choice than to drive an hour out of the way to pick up a trailer in Thief River Falls when Uhaul called me to tell me they didn't have one available in Grand Forks. I scheduled this a month ahead of time. I will not be renting from Uhaul again. I'm so glad my son graduated from UND and that I won't need to deal with this any longer.Rodney K.
Customer did not leave a comment.Christopher B.
Very good experienceDeann S.
This trailer leaked and ruined boxes, the contents of boxes, my office paperwork and more.jill M.
Customer did not leave a comment.Tyler A.
Easy to work with, very accommodating, the price was great! Thank You for making my journey a successful trip!Annette B.
When I did the online reservation I reserved two furniture dolly's, but when I arrived to pick up my trailer they said they did not have the dolly's. I was NOT informed in any way that they would not have them, and I was moving a china cabinet so needed them! I had to run around town to find them, I WAS NOT HAPPY!Denise M.
in the rear of the truck where the dolly was located was right in the way it could be positioned elsewhere in thereTony M.
They didn't have the right sized truck. They didn't have one of the dollys that I had paid for. They tried to not give me an appropriate refund for the dolly that they did not have that I paid for.Herman W.
Get the location re mapped, luckily we were able to figure out it was mapped for the old location and made it work to get our rental!! Otherwise it was fantastic and the staff and Fast Graphix was great!! If we ever need a uhaul again definitely will be reaching out!Riley H.
Customer did not leave a comment.Jose M.
Customer did not leave a comment.Teria J.
Customer did not leave a comment.Shawn W.
Customer did not leave a comment.lorissa E.
Friendly staff that made it very easy.Brett N.
Not much u can do about the remoteness. Friendly, patient staff and comfortable environment.VALERIE H.
For some reason we could not use the on line return.Daryl Ann F.
Very friendly serviceJulie T.
The staff was very cooperative- I needed a truck "pronto" for a furniture move from another town and they rented me a truck for the day. Great service! I would definitely do business with them again.Mark B.
Customer did not leave a comment.Steve B.
Customer did not leave a comment.Rodney O.
Customer did not leave a comment.tom H.
Tammie and Terry did a wonderful job assisting me.Stacey L.
Customer did not leave a comment.John F.
Everything was great and friendly serviceSantana P.
Customer did not leave a comment.Carl P.
Small Mom and Pop operation. Only one truck for rent but it was fine.Dana M.
Customer did not leave a comment.Eric C.
The auto transport worked very well, and will recommend to friends and others.Gary B.
Great people great serviceNick W.
I would highly recommend this location.Nick W.
Hitch was not tightened Checked it after driving a mile or so thinking there was a problem. Very loose.Duane R.
Customer did not leave a comment.Erik J.
Very nice to deal with, trailer was clean and good to goDeborah C.
Customer did not leave a comment.sandy B.
The operators of this location are personable and helpful. The ONLY reason I didn't give them an excellent was that there is no sign for U-haul on the road and if you don't know where they are its easy to miss the turn.Louan S.
The customer service agent who helped me booked my rental and hitch did not explain the disclaimer that my trailer would not be in my area. Instead, I had to drive over 45 minutes away to pick up my trailer after already waiting over 2 hours to get my hitch installed when I was already on a time crunch. The operater who booked me my trailer and hitch appointment did not mention anything about the wait for the installation and if my location had the trailer I needed. A huge waste of time and gas. No uhual should be a "one man" operation. There should have been a way for my trailer to be delivered to my location or at least notify me about the possibility of it not being in my location.alina R.
Customer did not leave a comment.vicki A.
Customer did not leave a comment.Mark H.
Customer did not leave a comment.Dwain L.
Customer did not leave a comment.Melissa D.
Customer did not leave a comment.Joe W.
You can do nothing more to improve. The folks were absolutely fun to work with. Nice clean and friendly environment. Just want to say thank you!!Craig E.
The 24/7 app and online didn't work so well for me but once the location operators heard about my issues they resolved the matter immediately so i could be on my way. Very pleased with how they resolved the issue.Shawn L.
Customer did not leave a comment.valera N.
Make sure the place has wifi for after hour drops .some of us just moving to the area dont have good phone serviceChristina F.
Pickup was quick and easy, even though it was not the location we had reserved. Truck was extremely clean and comfortable.Tara M.
They were great people and great service !Keith M.
Customer did not leave a comment.Klein M.
Customer did not leave a comment.Shane B.
Customer did not leave a comment.peggy P.
Customer did not leave a comment.Jake E.
Customer did not leave a comment.Randall R.
Customer did not leave a comment.Randall R.
The service was beyond my expectationstimothy G.
Customer did not leave a comment.Brady N.
Customer did not leave a comment.Laura W.
Customer did not leave a comment.Jerome B.
Customer did not leave a comment.Kendra S.
Great service, rental truck was ready on time. Rental return was very easy. Very nice couple who run the business. I would use this uhaul rental outlet again and recommend their services. Thank youluis F.
Customer did not leave a comment.Robert O.
Well managed! Friendly workers.Brian H.