Everything was good.Stephanie B.
Customer Reviews for Fast Layne Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.John S.
Customer did not leave a comment.jerry B.
Friendly service and very helpful, Robin was a great helplouise M.
Great customer service! Robin was very friendly and helpful. Would recommend them to anyone.robert P.
Owner was late by 30 minutes. Gas was listed at 3/4 tank. Took photo of gauge was not even 1/2 full. Allowed mileage was over the distance to location by about 20 miles. Truck was driven straight to location. Was charged for 82.7 extra milesâ€¦this is not good business practice. If gas gauge was misread so the odometer reading could also be in error..NARA J.
Customer did not leave a comment.CAROLYN T.
Customer did not leave a comment.Vester M.
Customer did not leave a comment.KENNEY J.
Had to wait over 2 hrs for them to open ( 11 am ) . I went by twice that week to let them know I needed the trailer at 9 am when they opened.HAROLD D.
Customer did not leave a comment.REBECCA D.
Customer did not leave a comment.NORMAN H.
Me Layne was very nice. He afforded me an extra day with the truck because it took a while to verify the reservation.JON C.
There was no one at the location during business hours to do my return of the truck. But i contacted UHaul and sent the pictures and everything I needed to do to turn it ahead of time. The Customer Service lady was VERY helpful and we got it all taken care of. Now if this Toxey, AL location is supposed to be the number 1 place to service Choctaw County Alabama, they are NOT doing their job well at all. I have found out that they are hardly ever there. Just wanted UHaul to know. Thank you, Dierdre ToomeyDierdre T.
Customer did not leave a comment.JEFFREY J.
Excellent service!JAMES B.
Easy to find. Friendly people. No problems at all. Very happy.ted B.
Remove the illegitimate $20.00 â€œafter hoursâ€ fee. The equipment was turned during business hours of the drop off location.Barry L.
Excellent value for money ... Actually miss driving the uHaul box truck ... it was a really good experience ... wouldn't hesitate to do it again😊Pia U.
Don't use this location. Nobody was there during normal business hours. Tried on two different occasions.Jason S.
Customer did not leave a comment.Ronald O.
I had a great experience. They got me out quick and was very nice people.Michael N.
Have moving equipment ( dolly's, , blankets for padding)RICHARD F.
Please ask representatives who reserve the trucks let customers know that there is an extra fee if/when you pay with a debit card or when paying cash. For example, if I pay with cash or a debit card, I have to pay an additional $100 that would be refunded after I return the uhaul. I had to change my method of payment when I arrived because I was not made aware of this prior to my coming to pick up the uhaul. Luckily I had another method of payment.Rhonda J.
Customer did not leave a comment.CAROLYN P.
Customer did not leave a comment.Terrel W.
Extremely friendly and very professional. They went out of their way to help me unlock the trailer - highly recommend!kristine P.
Everything was greatConsonja O.
Lane and Robin at the Toxey, Alabama Store were very knowledgeable about the product rented and were extremely accommodating and helpful. Very good experience!!Nored C.
Customer did not leave a comment.Diadria P.
Customer did not leave a comment.Courtney P.
Customer did not leave a comment.Lowell T.
You don't need to do anything at this location because the people here are perfect,nice and very friendly. Need more like them.Darrin C.
Customer did not leave a comment.Melisa R.
The person there was super friendly and helpful.wallace T.
Customer did not leave a comment.Audrey P.
Did not verify my rental was returned on time and I was charged for an extra day of rental and was not helpful in getting this resolvedLorie C.
2 Maters Auto LLC staff was very welcoming, friendly and helpful! They went above and beyond to ensure our needs were met!Karen B.
Customer did not leave a comment.Eva M.
All I can is Ms. Robin is the best! Her customer service is A1. She was able to answer all of my questions and assisted tremendously with ny need for a rental in a very short time frame. I will continue to do business with Ms. Robin for all of my UHAUL needs and refer any and every one to 2 Maters Auto LLC for theirs.Nolie R.
Very unorganizedMaresa P.
Customer did not leave a comment.James E.
5 star service even on extremely hot days!!!Daryl C.
Customer did not leave a comment.Laura C.
Customer did not leave a comment.William S.
Not easy to get into tiny office area. Was not readily apparent to the staff, that all steps to allow me to just drop off key, were already completed.linda W.
Customer did not leave a comment.Joel B.