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Scott M
Customer Reviews for Fastener Place
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Haley was amazing to deal with!
Jessica GNothing against the location, service was very good. The on-line check-in from U-Haul leaves a lot to be desired. Took me 40 minutes to acquire the rented truck. On-line chat was a joke, not even close to helping.
Jody HVery easy to rent from this location with lots of options to pick from
GARRETT BLocation did not originally have the truck available but they accommodated my needs and got the truck I needed.
Melody KHelpful staff who made the pick-up process easy and explained everything for the return process.
Tim bGreat staff extremely helpful
JUAN CGiven wrong vehicle U-Haul app kept crashing so gaining access to vehicle was delayed and repeated over and over again
Fausto DWas told they would be open until 10am. I arrived at 9:35 and doors were locked. Where the lock boxes are, they are too high for shorter people as I had a very hard time reaching. The locks are terrible to open. When I finally did open it, the way the key was placed in the box, it was jammed so luckily I had tools in my car that I could use to fix it. Overall a very bad experience with this location. You should stop using them.
Jen HWe dropped off after hours. Therefore we didnt meet any personnel. Huge parking lot to park truck. Easy access to drop box. Convenient and local for me.
ANNETTE BIt was the first time I had ever rented a U-Haul vehicle. Hailey at the Fastener Place was fantastic and made the whole process very simple. I would definitely do it again! I will recommend them to all my friends.
Rose SDidn’t catch her name but the girl who helped me is the GOAT. Super helpful and pleasant.
Thomas SThe employees were very helpful and nice
Eric SThe employees were very nice and helpful
Eric SThe truck didn’t have a good cleaning there was dirt throughout the truck that I had to sweep
Aida PNothing! great experience and would recommend to anyone. Very good and young lady explained everything fully.
Jacqueline S