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BRADLEY C
Customer Reviews for Fastener Place
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My reservation was originally in Leesport however after I got there and waited well after the opening time no one was able to help me. I asked two different people for help, one told me there was no truck on the lot even though I could clearly see it and the next guy told me I had to wait for the owner but couldn't tell me when they would arrive. I was sent to Hamburg instead, which provided great service without any issues.
BRETT YImprove the hours the location is open, the app is harder to use and it would have been appreciated to have someone at the location to assist me.
Nathaniel KWould have been nice to have confirmation that the blankets I requested were in the back of the truck prior to picking up. I would have liked more communication.
Gary RThe Girl at the front desk was helpful and super nice.
Jorge LThe location: I have no complaints however the Toy Hauler trailers could be built with better U-Bolts. The original trailer we received as well as our replacement from Roadside Assistance both had very cheap U-Bolts, I would not recommend anyone use this trailer is they are hauling anything of decent weight or value.
Hayden MExcellent service as always, we will continue to use this location without any questions asked!
BRETT CI was charged another $19.95 because I brought the truck back at 9pm. I was only an hour late, plus no one was at the store anymore, so I don't feel that extra charge is fair.
Thomas WDealer had to text me and ask when I would be bringing the trailer back just because I was running a few hours late.
Carlos FArrived an hour early and was told I had to wait until my scheduled time because the truck was still out from a previous rental.
TALEN SWalked into the location to get a truck, after taking all my information including my credit card I was told I was still on E-Alert. I explained to the location that this was supposed to be rectified last time but they still wouldn’t rent to me until customer service removed me from E-Alert.
joel bExcellent service!
JARED EVery professional
DONALD OI was. Over- charge on miles. I put on U-Haul truck. I put more. GAS. Then needed... Pick up time. I had to call/ text. Wait for response. Basically. Unhappy. W. Uhaul. Please call me to discuss. Thanks.
tina hThe problem is lack of communication. As someone who has never done this, there should be instructions as to where the key box was located on this property. That the code to receive your keys will not be accessible until the day of the reservation, that a tutorial regarding the process should be watched prior to picking up the equipment. These things are helpful to new users. Thank you!
Connie BI was casually asked when I would return the equipment, out of politeness I gave a good faith estimate. (Like all my other U-Haul rentals, I assume it was a daily rate.) When I was tardy returning it, I was charged an extra day. Very deceptive! I won’t rent from them again.
Harley PSimple process doing self pickup. Easy in and out at the pickup location.
Mark HMaybe have a couple more trucks but otherwise these people are the BEST!!!!!!
ELIZABETH MWe needed to extend the rental, and Fastener was extremely helpful and professional! I am very grateful for their service and help.
Nicolle HThough I appreciated your customer service they weren’t aware of how the mobile app works very well. It took me an hour to figure out the mobile app with four calls to customer service which delayed my plans for moving that day by an hour. It was eventually fixed by somebody who knew about the flaw within the mobile app. That is if you put in your email address and phone number under drivers information sometimes it will say this is already an existing email and phone number. She told me that all I needed to do was, if I did not have an alternate which I did not, add a number to the email or a different number because they would still have the correct one on record. Fortunately, another rep gave me the ability to go over my time without any penalty fines.
Christina BGreat experience. Super convenient.
Dennis SStaff was very friendly and helpful, truck was ready and all instructions for return were clear and easy to understand and follow
Andrew PYou were very professional and helpful
JEFFERY RGreat place to pick up and drop off. Plenty of room in parking lot to maneuver a big truck. The key box for after hours pickup/drop off was clearly marked and easily accessible.
Nan HExcellent service and very knowledgeable!
Douglas VCute cat but our 26 foot truck was behind other trucks and we were first to pick up.
Megan UNothing just keep up the great work
James SNo issues
Francis LNice folks!
Maurice WDropped off after hours but the process was easy and convenient.
TANYA MWill be using them again
Troy HReally nothing about this location but just wanted to say that signing up online left out important information as text so small I couldn't read it. So I did not know I had it for 2 days when I only needed the 1 day. I did not know about mileage limit either so ended up paying 64 extra dollars for that.
Barbara YThe drop box location was difficult to find i never went in or dealt with anyone there but had to answer the questions
MATTHEW PYou could have done nothing to make better experience. Amazing customer experience. Best location I have ever been to.
PEPPER VI was charged an additional amount because the return receipt showed a 1/16 less of fuel than when I picked up the truck, I don’t feel that I should have been charged for that.
SHAWN MGreat people, very helpful!
WILLIAM WI originally made a rental to pick up in Leesport on Saturday morning, but no one was there to assist me. I called the number, and the gentleman told me they were not open. He told me he'd see what he could do, then call me back, which never happened. I ended up receiving a phone call from someone in Hamburg stating they were willing to help me with my rental; however, I had to drive the additional miles to get there, and they were willing to knock some money off my mileage due to the inconvenience this whole situation caused me.
AUSTIN NWe were unable to get the lock box to open because the lock was frozen shut. The location (after hours) assisted us in getting into a truck and getting on our way.
Ken aExcellent service as always, we have used this location multiple times now, and the people are always great!
BRADLEY CFriendly and helpful staff. Equipment was like new. No problems.
JOHN CI like to have a paper receipt and I didn’t get that
TARA AEveryone was great and helpful
BRETT BNothing we give you 5stars!!!!!
L BI like doing business there. Good people.
RANDY M