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DAVID M
Customer Reviews for Fastlane Tire & Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Changed drop off location after I dropped off truck and next morning was told it was wrong location! Workers evidently didn’t check in vehicle just let sit on lot overnight!
STEVEN PThe tires were out of balance, making it hard to keep up with traffic.
DOUGLAS WWhen I went to the location to confirm drop off, the rep was condescending.
KELLY MI did have to call because they hadn't checked in my truck 2 days later. Once I called, they took care of it very quickly.
Jeffrey JThe pick up point was on a very busy road but the staff brought our rental truck around the corner to a side street so we had time to get adjusted. The front desk help was very accomodating.
gary jThis was not where I scheduled my reservation to be picked up, so it was a huge inconvenience to my moving experience. I would not recommend returning a large truck here, as the location is challenging for parking.
Elizabeth SNobody was there when we arrived to pick up the truck. The business was supposed to open at 8am, we waited until after 9am for help. Another Uhaul center was already started making a new key for our truck, but the person with the new key showed up at the same time as the owners of the business. The lady with the new key, and the lady from the business location we were at were were cussing up a storm, dropping the "F bomb" every other word and laughing together like we had nothing to do that day and hadn't been waiting over an hour. Then she couldn't confirm which truck i was supposed to get, looked through some stuff, couldn't find what she needed for confirmation, so just gave me the one she "thought" was right. The whole thing was extremely frustrating and unprofessional.
Tyron YGreat experience
Joshua CDisorganized and poor communication.
NOEL GVERY limited parking and access made it tricky to find a parking spot.
DANE HYou sometimes need to stop traffic in order to back out, if it’s super busy
Caleb BThe location doesn’t have adequate signage and was difficult to park at. The staff was very good, though.
MARTIN LNothing.It was a great experience!
Abbe GFriendly girls, she explained everything to me, where park the truck when I return and where put the keys! Very nice experience!
Marcelo KAwful parking area and super hard to find
Jessica NEverything was grea.
Michele WTruck didn't seem to have a lot of power. Would love to have a truck with power windows and locks at least.
lucas VEasy location to drop off at, but they have scrap automobiles and items scattered all over their lot.
David LImprovement needed is the self checkout through mobile app. It is NOT user friendly and did not work for me. The young lady at the counter helped me through the check out manually without issue and promptly. Great for her.
Carlos SThe customer parking was a bit snug and tricky to navigate. The truck was tricky to back out because I had to back out into traffic.
Joseph BFriendly staff. Positive experience.
Jill WHard to park and once parked is hard to drive away due to location being in the corner of an intersection.
Silvia WThanks to Kieya! I was scheduled to pick up the truck on Saturday when the location would not be open, and she let me know in advance and gave me instructions on how to get everything done.
Matt RGas light and check engine light on immediately after starting the truck. Staff extremelyunhelpful and not concerned about me at all.
CHARLES LDropped off after hours so didn’t talk to anyone
Cynthia CBetter tech for changing fuel notations upon drop off.
Natalie Ppickup is a mess, never doing it via the 24 hour junk or whatever. It should not take 35 minutes to pick up a truck. I will never use U-Haul in that form again, if I can't get the truck key from a person, I won't use it.
Louis NThey were closed, but the online return and key drop off worked great.
Julie PCheck-in didn’t work for some reason. Scanned QR code, website lead me back to where I scanned the code, everytime I tried to check on. Had to call a representative. Overall good experience.
Kevin FGood, except I turned in the truck with 1/2 gas, which was not reimbursed or compensated.
maureen ofriendly staff...efficient
Gil NClean debris out of the cargo bay & food out of the cab.
Kevin BI received an email saying that I have a balance as of March 14th. There should not be a balance. I only used the truck on March 1 and 2nd, and I turned it in within the time frame that I was supposed to.
Deborah Hpersonnel were very friendly and helpfull A super site
JOHN MThe location was not an issue, as I dropped off the van after hours. I was a bit disappointed that I was charged for a few extra miles, as my estimate was not accurate. I thought it should have been a wash since I returned the van with more gas than when I picked it up, but it’s apparent a “win-win” for Uhaul on this rental.
Eric BThe equipment was damaged and had roaches in it. The parking lot was cramped. I was dramatically overcharged.
Alice FParking can be cramped. Otherwise, excellent!
Valentine GThe Supervisor racially profiled me and used racial slurs on md . Called him a liar and scammer. She said she would never rent a uhaul truck to me again. They charged me for fuel even though I refilled trunk to the original amount. I have submitted a video evidence of the odometer and fuel gauge readings and the receipts to my bank to dispute the charges. Worse experience of my life. This Supervisor wouldn't stop screaming at me.
Smith AThe checkout was easy, the people were friendly and helpful. The location doesn't seem to have a lot of room for the equipment. It does look like they are expanding. The location is convenient to get to.
JOHN JThe U-Haul app is great. I was skeptical about picking up and returning a vehicle without a human to slow things down, but the app is well-made, and the whole process was like checking out a book from the local library.
Matt R4 hr drive home with AC that wasn't working. Did online chat on way home. Spoke with representative on Monday. She said someone would call me, that didn't happen. Hopefully they will call today.
Roger HI used the mobile pickup &it made everything very convenient since the location I picked up from is closed on Sunday.
Lauren SParking tough
Mke MI was a bit confused as to where to park the truck.
JOSEF CThe staff working were very friendly and the truck was spotless, I highly recommend this business!
Vicki LI reserved a 10 ‘ truck with 24/7 Truck share for 7:30 pm and made reservations the previous day. I arrived at 7:36 pm and the location was closed and the 24/7 Truck share option was unavailable. I was unable to get my truck and was on hold with U-Haul for 40 minutes with no response. Two hours after my scheduled pick up time I was able to secure a truck with the help of Matt at Customer Service.
HELENE PI was changed to a 20’ truck instead of the 15’ I had reserved on June 5th and didn’t find out until 48 hours before. The back bed of the truck looked like it had carried mulch and was not cleaned. The cabin was covered in dog hair, filthy. Literally not cleaned at all. Dirty melted chocolate wrappers and trash left in the cup holders.
Robyn DCounter assistance was very good!
David EThey were rude. They would not accept cash, but signs all over said 4%charge on debit cards. They did not have a hand dolly I ordered and we only went 6 miles and returned the truck without the gas needle moving, but had to park on an incline so she said it was short gas. IT WAS NOT. 6 miles. Had to go across town for hand dolly, they were a MUCH nicer store! Never use them for anything
GINA SThe young lady was very helpful and very polite. She explained how the initial rental should have been handled, and did a walk around with me.
Diana RWe were scheduled to pick up a 15’ truck at 9:00. Our original location was changed to this one a few days before pickup date due to truck availability. We were sent to another U-Haul upon arrival. At that location, we were told that they in fact did not have a truck available and were sent back to Fastlane. We received a 10’ instead at 9:30 and still had to return it at the original scheduled time because of another renter.
Hugh K