I received an email saying that I have a balance as of March 14th. There should not be a balance. I only used the truck on March 1 and 2nd, and I turned it in within the time frame that I was supposed to.
Deborah H.
Customer Reviews for Fastlane Tire & Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
personnel were very friendly and helpfull A super site
JOHN M.The location was not an issue, as I dropped off the van after hours. I was a bit disappointed that I was charged for a few extra miles, as my estimate was not accurate. I thought it should have been a wash since I returned the van with more gas than when I picked it up, but it's apparent a “win-win†for Uhaul on this rental.
Eric B.The equipment was damaged and had roaches in it. The parking lot was cramped. I was dramatically overcharged.
Alice F.Parking can be cramped. Otherwise, excellent!
Valentine G.The Supervisor racially profiled me and used racial slurs on md . Called him a liar and scammer. She said she would never rent a uhaul truck to me again. They charged me for fuel even though I refilled trunk to the original amount. I have submitted a video evidence of the odometer and fuel gauge readings and the receipts to my bank to dispute the charges. Worse experience of my life. This Supervisor wouldn't stop screaming at me.
Smith A.The checkout was easy, the people were friendly and helpful. The location doesn't seem to have a lot of room for the equipment. It does look like they are expanding. The location is convenient to get to.
JOHN J.The U-Haul app is great. I was skeptical about picking up and returning a vehicle without a human to slow things down, but the app is well-made, and the whole process was like checking out a book from the local library.
Matt R.4 hr drive home with AC that wasn't working. Did online chat on way home. Spoke with representative on Monday. She said someone would call me, that didn't happen. Hopefully they will call today.
Roger H.I used the mobile pickup &it made everything very convenient since the location I picked up from is closed on Sunday.
Lauren S.Parking tough
Mke M.I was a bit confused as to where to park the truck.
JOSEF C.The staff working were very friendly and the truck was spotless, I highly recommend this business!
Vicki L.I reserved a 10 ‘ truck with 24/7 Truck share for 7:30 pm and made reservations the previous day. I arrived at 7:36 pm and the location was closed and the 24/7 Truck share option was unavailable. I was unable to get my truck and was on hold with U-Haul for 40 minutes with no response. Two hours after my scheduled pick up time I was able to secure a truck with the help of Matt at Customer Service.
HELENE P.I was changed to a 20' truck instead of the 15' I had reserved on June 5th and didn't find out until 48 hours before. The back bed of the truck looked like it had carried mulch and was not cleaned. The cabin was covered in dog hair, filthy. Literally not cleaned at all. Dirty melted chocolate wrappers and trash left in the cup holders.
Robyn D.Counter assistance was very good!
David E.They were rude. They would not accept cash, but signs all over said 4%charge on debit cards. They did not have a hand dolly I ordered and we only went 6 miles and returned the truck without the gas needle moving, but had to park on an incline so she said it was short gas. IT WAS NOT. 6 miles. Had to go across town for hand dolly, they were a MUCH nicer store! Never use them for anything
GINA S.The young lady was very helpful and very polite. She explained how the initial rental should have been handled, and did a walk around with me.
Diana R.We were scheduled to pick up a 15' truck at 9:00. Our original location was changed to this one a few days before pickup date due to truck availability. We were sent to another U-Haul upon arrival. At that location, we were told that they in fact did not have a truck available and were sent back to Fastlane. We received a 10' instead at 9:30 and still had to return it at the original scheduled time because of another renter.
Hugh K.The people who work at Fastlane and Auto were great at getting everything set up and working for us, which is a relief because none of the U-Haul technology (app, website, etc) would work for me when I was trying to set up pick up!! Feeling very lucky that late at night drop off went fine with the website because otherwise it would have been a nightmare to deal with. Fix the technology! The store itself was great!
Aida G.I used the drop box, and they didn't check it in until a half hour after the original time charging me an extra day and an extra insurance. Worse yet, refused to own her mistake.
Gary S.Drop off was a breeze using self service
Aunyai N.Thank you ladies!!
Jessica A.Better instructions to where the front door is
JOSEPHINE S.Everything went so smoothly - and the staff was very kind. No suggestions here to improve, etc.
Jordan R.At my pick up location, it was nice looking, clean, and the gentleman there was nice and helpful. But our prepaid card was declined for some reason and then we had to use cash which i will never do again cus now the $100 refundable security deposit, which I was told I would get back at my drop off location, I now have to wait to get my money back in a check that isn't even going to my address but my mother in law's since that was my boyfriend's billing address for the card on file. Plus since it wasn't to there standards of "clean" in the back from the rain the day of moving, we got charged $25 from our deposit. Then when I had questions on how exactly I would get my money back, the drop off location had no idea, one uhaul place I was going to had no idea and then I called the 1-800-GOUHAUL number and they didn't know so then was transferred to another person who didn't really know for sure. Over all not happy, not getting all my money back, having to wait 7 days to get it the mail that isn't even coming to me and now have no idea how I'm going to get the check from my MIL since she is now an hour and a half away. I'm not ever going to rent from uhaul again.
Dalton S.The truck wasn't check well for cleaniness but it wasn't bad. I just had to clean it a bit myself.
Roxana M.We showed up to pick the truck up at 9:30 am. The office was closed to the facility. Mechanic in the garage did what he could to prepare but his technology was not working. We did most of the transaction on our phones
Barry S.I have a staff better trained, I cannot answer a question or help me with any concerned that I had.
gary P.Picked up the truck with no gas. The cargo wasn't swept or blankets folded.
AUBREY E.I did not pick this location because of its poor location. U-Haul changed my pickup spot. The neighborhood is not desirable, location is run down, no where to park.
Brian H.Did not have a receipt for me when returned truck,could not get into web site that was told to go too
Bobbie W.Alexa and the rest of the staff were very understanding and helpful
Siriss T.engine light come on right after pick up. stayed on the entire trip to Florida.
MARK J.Very easy, thanks !
bob P.Good
KIANNA C.I was told my receipt would be emailed to me when I dropped off the truck, but it is two days later and I still have not received my emailed receipt. This is not helpful. This is not the first time my receipt has been delayed getting to me.
MICHAEL W.Dropped off while they were closed. Did not talk to anyone
Colleen G.The low beam headlight on the passenger side was out and the driver side headlight was misaimed. Didn't realize it until the end of the move when I had to drive on the Interstate at night. Very unsettling. I would think that a headlight check should be on the list of things to check before a truck gets rented.
TONY L.The pickup / drop off had several junk cars on the premises along with the u-haul trucks. However, the online pickup process took way too long , and is not very intuitive. Consider changing that, and not asking about the location.
Jeremy L.Rented out a dirty truck and then charged me a cleaning fee. rental options limited on the lot.
Stephen W.Finish a transaction with the customer before talking to 3 other people.
KEVIN M.Inspect the truck and make sure everything is working. Mine had one headlight out (which I did not discover until it got dark) and the side mirrors would not rotate in and out (only up and down).
Joseph G.Seamless, no hassle, no delay perfect experience.
JAMEY W.I was told I would be charged extra due to not having the app on my phone but wasn't told I need to have one because the business should have been open when I returned it but they were not. I felt that wasn't my fault and that you shouldn't be able to change me if they were not able for the hours they stated
Skyy W.I do not remember the names of the people that helped me, but they exceeded my expectations and I am thankful.
Adetokunbo A.Not to friendly and a bit dirty
Jeffrey S.This place is horrible, poor service, the truck smelled like someone tried to clean up vomit, no clear direction on where to check in, and the lot is incredible small and difficult to maneuver around.
Mason R.Wonderful experience
WARREN H.Truck rental was not the main concern at this location since it is a tire business. They did not take time to show me the operation or the inside of the truck. They also did not explain the use of the car tow trailer or offer to assist in loading the car.
Richard C.Install another computer screen so you can help 2 customers at once.
Mark P.Ensure the trucks are actually safe to drive.
Conner C.Ricky at fast lane tires was very rude. Which is very unprofessional.
TONYA B.The hours on the website were wrong, the after hours return process on the app didn't work properly? But somehow it finally worked and we were able to return the truck.
Bradley L.Problem with place is the address has issues getting confused with other location. If you don't type the East it will show location really close to the bigger uhaul store on business loop. The service was fine but I didn't think I was picking up at this location and this location didn't have locks and accessories.
David H.Very professional customer service!! Thank you for the experience.
Kelly T.It was really busy with lots of interruptions from phone calls. Everyone working handled the multiple demands well and as efficiently as possible.
DOROTHY R.Get me a printed receipt at the drop-off location. The information on the gas was incorrect.
MARTIN K.No room to park the vehicle but the check in process was easy.
JASON W.Make it a little more obvious where to park the truck.
Derek W.