I had a horrible experience picking up my vehicle at this location. When I arrived there was another truck blocking my rental and no one was there to move it or even assist. After losing nearly an hour of back and forth, the corporate office indicated that the local manager wouldn't be able to be there for 30+ minutes. The best resolution was to have me and my follow car drive thirty minutes one was in the opposite direction to pick up another vehicle. Candi was extremely helpful in getting all of this done and the second pickup went smooth. But by this point I already lost nearly 2 hours of my trip, wasted time and personal gas driving to a second location, and had to delay all of the people I coordinated with on both ends, cutting more into their day. After this hassle for me and a number of other people helping me In asking for some sort of reimbursement or supplement for this inconvenience.
Jason R.
Customer Reviews for Fayette County Motors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Pulled in to drop truck off, some mechanic told me they didnt do U-Haul there, then another mechanic spoke up and said yes we do but the guy who does it isn't here today, was told leave keys in the ignition and leave truck where it was the person would take care of it the following day.. needless to say i got multiple messages from uhaul asking why my truck was not turned in i had to call them twice to resolve the issue..
Jason M.