The person who helped us was very nice and professional. We did have an issue in that UHaul let us set up an 8:30 24/7 pick up online but then we had to pick up in person and the place didn't open till 9:30. Also, at the enchanted parkway location it said I received the call and text to schedule but I showed my phone to the guy there as neither was in my call or text history. He double checked and my phone number was correct. Would be a good error to fix.Marisa K.
Customer Reviews for Federal Way Heated Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I made reservations online the quote was $119. When I went to pick up my truck the system said it was $129. They did not seem a way to reconcile that difference.Sterling S.
Ryan Brand displayed very friendly and effienct customer service. Thank youSYMPHORIEN A A.
Customer did not leave a comment.Awaka T.
Customer did not leave a comment.sam W.
The person behind the counter tried to blame me for some kind of property damage with no proof. They demanded my insurance information and argued with me. I will never use this location ever again.Larry B.
Pick up the truck at 2:45pm yesterday. And today dropped it off at 2:50-2:55pm . Basically late 10-15 minutes???? And I was charged extra $60??? Such a ripped off! Unacceptable. Money hungryRonald N.
Customer did not leave a comment.Gari S.
Kenda was fantastic!!! She waited to go on break because she knew we were coming. She was helpful, welcoming and I'm pretty sure a warm smile under her mask when we arrived. Thank you Kenda for making it easy.CHARLOTTE M.
Customer did not leave a comment.Eric P.
Very rude and talked down about uhaul.Aaliyah C.
Customer did not leave a comment.KATHRYN F.
I had to pay more then i had to the location is i haul moving & storage of federal way 35205 enchanted parkway south. I paid more then i had toMANUR H.
Customer did not leave a comment.Alan L.
Follow very good the rulesefrain R.
Customer did not leave a comment.Tandy D.
Customer did not leave a comment.Moses N.
The truck had been smoked in or around so the whole cab smelled of cigarettes.Daniel W.
Customer did not leave a comment.Ronald H.
Covid - I expected a very clean truck inside. Inside of windshield not cleaned, dash was dusty, cab was perfumy at first then reeked of weed when the vents started to blow. Seat was clean. Front desk gal clothes and hair were messy, her purses were on the table behind her instead of being tucked away. No greeting, no smile. Truck ran fine, engine light was on. I got the job done. I expect more from UHaul.LUCY DIANA R.
Customer did not leave a comment.PETER J C P.
I returned it with more gas in it than when I rented it, but received no credit. There is room for improvement on that point.JAMES HALVER T.
Customer did not leave a comment.Alonzo G.
Customer did not leave a comment.Brett H.
Customer did not leave a comment.Erica H.
The person was busy but provided me with good service. She told me that she was going to email me my reciept. She did and all was good!APRIL E.
The truck was clean on the outside, the front windshield was very dirty.LISA S.
I was overcharged for returning rental after hours. I was aware of the $20 fee and yet they still charged me that plus an additional day without notice.Cindy Z.
Customer did not leave a comment.wayne S.
Customer did not leave a comment.Igor M.
Customer did not leave a comment.Harinder S.
Online RSVP app could be fasterRonald A.
I had a terrible experience with customer service when I called to confirm my reservation. I reserved the truck on Friday and I am a repeat customer so when I didn't see my reservation by email I didn't think anything of it. When I called to confirm my reservation the day of I was told by your representative that I had no reservation. She repeatedly told me I was not in their system. I called over to the storage facility to confirm my reservation and they told me I was there. The Uhaul representative kept trying to make a new one for me and at a different location. That upset me immediately. That makes me think of not using you again. How can your representative tell me over the phone I was wrong and the storage facility using your system found me. How is that possible in the same system.sharon A.
Customer did not leave a comment.Joseph P.
Customer did not leave a comment.Calvin P.
we were charged an environmental fee that nobody could answer what it was for. nowhere on the rental agreement does it show an environmental fee!marty R.
Customer did not leave a comment.Alexander H.
deceive customers. bad peopleHao L.
I check my rental out and retuned the same day, 8 pm. I couldn't check myself in because the email that was sent to me was encrypted. I told Amanda at the self storage she said that it was up to Uhaul to credit my card for the $20.Kirk K.
Customer did not leave a comment.THELMA B.
Customer did not leave a comment.THELMA B.
Customer did not leave a comment.fabian B.
Customer did not leave a comment.Cheryl H.
I spent 30 minutes online filling everything out for my reservation to cut my time in 1/2 yet when I got to the location it took another 1/2 hour to get things completed.Geoffery M.
Customer did not leave a comment.Marie M.
Very helpful over the phone. Explained the process very well. There hours are limited but I was able to pick up and return through app with no issues.John E.
This comment is mostly for the previous location (Tru Enterprise in Fife). I had reserved a Uhaul a week in advance at another location is preparation for my move yesterday on the 20th at 9am (I work nights and got off at 5am and stayed up until I was supposed to pick the uhaul up). I arrived at the location at my confirmed time to find the place closed, locked down, and no help to be found. All we found online was that the place would open at 10am so we returned at 10am and still found no one at our original location. This unfortunately set us back over two hours trying to hunt down a uhaul after I had made a reservation a week in advance and left us extremely bitter and upset. Calling Uhaul itself was nigh on useless because they wanted us to try all sorts of troubleshooting including just walking through a locked gate. This Tru Enterprise location was completely non-usable and a farce Alex at this location in Federal Way was helpful and very kind and I have nothing but nice things to say about this location.Kyle S.
Customer did not leave a comment.KIRK K.
Customer did not leave a comment.Bill T.
Customer did not leave a comment.Julie H.
Customer did not leave a comment.Kyle F.
Customer did not leave a comment.STACY J S.
Customer did not leave a comment.Natasha J.
Customer did not leave a comment.Jeff N.
I put more fuel in the truck than i used. The customer should be able to to get for credit for the extra fuelThomas L.
The man working (I don't remember his name) was nice and friendly. He was helpful and competent at his job.Kayla D.
Customer did not leave a comment.Robert R.
Alex did a wonderful job helping me from start to finish!! He was very knowledgeable about the plans and the u-hauls that it made it and easy process. So Thank you! I would definitely recommend my friends and family to this location because of the customer service!shai D.
Customer did not leave a comment.Christine O.
Customer did not leave a comment.Juan M.
Customer did not leave a comment.Nicholas C.
Nothing really, the young lady who helped me was very friendly and helpful.. She deserves a raise!Gary R.
Be more accurate with stated charges.zhajeid G.
Customer did not leave a comment.Sarah S.
Had a great experienceAnastasia S.
I don't like that we were charged a fee for safe move when it's not even explained or requested in the initial rental.Sharon A.
Every time I called this location on Pac Hwy, the International site answered the phone...not once in 3 attempts did I reach the site where I was picking up the truck . The other office was able to answer all my questions, I just thought it was a bit strange.cyndi W.
Very good service.Neil D.
Great experienceGuy F.
Very pleased and satisfied with the whole experience.joyce W.