Customer did not leave a comment.Michelle K.
Customer Reviews for Fermco Rental & Sales Ltd
(U-Haul Neighborhood Dealer)
Vernon, BC V1T1T4
Services at this Location:
- Mon–Fri9 am–4 pm
- Saturday9 am–3 pm
Special Operating Hours
- 10/2/2023: 9:00 am - 12:00 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location for drop off changed 3 times. Was changed to a no longer working location then we had to call to find a location to drop off. Once at drop off location, female older-ish lady with long hair...she was above and beyond amazing. Very approachable, professional, and kind. She made everything all good in the end.Jordan Daniel Bl P.
The truck was very dirty and poorly maintained. The way gasoline is monitored between customer is antiquated, you should take the unit full and return it full just like every other rental business operates.ron M.
Great experience at this location !Andrew M.
Customer did not leave a comment.Rob B.
Customer did not leave a comment.Sebastiao S.
Customer did not leave a comment.Todd M.
Customer did not leave a comment.nathan K.
Rod waited for me after closing. He will definitely see me again for equipment rental. 5 stars!Gerhard M.
Was not opened at time of drop offTara R.
Customer did not leave a comment.Cheryl K.
Customer did not leave a comment.chris W.
Customer did not leave a comment.DON K.
Customer did not leave a comment.SONYA M.
I would have appreciated knowing there was a mileage charge on top of refueling the vehicle. Last time I rented a U-Haul mileage was included from the beginning. Also I was a little surprised to find out there were no tie downs, which would have been helpful seeing as I was moving some heavier stuff and some lighter stuff.sara M.
Customer did not leave a comment.Yves B.
Customer did not leave a comment.Darrin R.
Customer did not leave a comment.ayla M.
Customer did not leave a comment.George Y.
Customer did not leave a comment.Renee C.
Customer did not leave a comment.Dave D.
It's in another business and it's a bit choatic but the staff are amazing. Unit was clean and no problems during our move.Maggie B.
Was dropped off after hours, so can't rate the service, but over all easy to get to..mindy R.
Gas consumption was excessive. I want 10 miles and I had to add $27 or gas (or about 15 lites of gas) to avoid a $60 surcharge. That would equate to about 2.5 mpg which is unbelievably terrible. Either the gas gauge was incorrect or the gas consumption is horrible. Beware of the gas guzzler!!Cameron K.
Customer did not leave a comment.Denise B.
The staff at Fermco were very nice and helpful.ISAK M.
Nothing I can think of right now.Janine V.
Customer did not leave a comment.Narinder S.
Everything went smooth , the staff was very friendly and courteous . They made the entire process seamless . Thank you kindly.Delano W.
Really great customer service. Profesional and helpful. Overall 10 put of 10James S.
Customer did not leave a comment.Bruce S.
Tried to give me a truck with less gas in it! When the light was on, checked it and there is no cap! Used black tape. Girl at counter says that's why they don't like to do 9am rez!! What?? They had to switch out the entire truck. Guy has no clue what is going on, doesn't know where the truck is and then tells me they can't get a cap!?!? Oh my! Go to can tire or get HO involved. Time is money when I am paying movers to wait around. Guy tells me he has $250k in payroll?? Prob $180k is him??😀 as only one young lady working.Corinne S.
My original border was cancelled a month later for a smaller truck. When I arrived at the site there was nobody there. There was no information re self pickup provided - it cost 1/2 hour of my time waiting and making phone calls trying to figure out how to obtain the truck. There was no gas cap on the vehicle but taped with black tape. Last minute cancellation of pickup place and truck.CANDACE H.
always a pleasure to deal withFERMCO R.
Great friendly helpful staff. A1 serviceRob D.
Customer did not leave a comment.Nadine L.
Customer did not leave a comment.Matthew L.
Customer did not leave a comment.Trevor W.
Never using Uhaul again.Sean C.
Never using Uhaul again.Sean C.
The people at Fermco were absolutely great. The uhaul company itself is absolutely terrible. They cancelled my trailer with less than 24 hours notice. I reserved this a month and a half in advance. I spoke with uhaul and â€œThe best they could do for meâ€ is offer me a much smaller trailer. I asked if I came back for a second trip and a second uhaul if I would have to pay full price for the second one-yes. So there I was on my move out date trying to fit a house into a 5x8 trailer, had to leave so much stuff behind and figure out how to get the rest in a month with an 8 hour drive. Super poor customer service and an even worse company. I would never recommend uhaul to anyone.Nicole P.
Very nice peopleDebra G.
Customer did not leave a comment.Craig E.
Great people to deal with, would definitely recommend to friends and family!!Travis S.
This location is awesome. You should work with them to find a way to be the main dealership. They treat customers like customers.Donald J.
Customer did not leave a comment.Aletha C.
Customer did not leave a comment.SCOTT C.
Super amazing customer service!Shauna W.
Customer did not leave a comment.Desmond F.
Customer did not leave a comment.Yuri M.
Customer did not leave a comment.RYAN S.
I was supposed to pick it up in cranbrook at 11 They said it was unavailable till 4 so I had to change pick up location which was a major problem for my. I than had to pay more money to have a different drop off location. Total rip off.Lorne V.
Customer did not leave a comment.bob A.
very good. Friendly and efficient. A pleasure.PETER K.
Customer did not leave a comment.Darcy S.
Customer did not leave a comment.Michael G.
Customer did not leave a comment.virender P.
The self-pickup with the phone was a hassle; should have asked to upload a photo of the DL earlier, instead of while standing in front of the store. In the end I needed the help of the staff and they were great.BRYAN S.
Customer did not leave a comment.ernie C.
Customer did not leave a comment.Benjie B.
Could not log on to app to set up account this was frustrating Other wise good 👍Barbara R.
Customer did not leave a comment.rick S.
Picked up a 15'. Given keys and off you go. No walk through with the vehicle to check. There were big spills I had to mop in the back, coffee spills in the cab & Potato chips all over the floor. Returned 1/2 hr later to exchange for a 20' and same thing dirt had to be swept before loading plus had garbage in the console even a lovely used toothpick! GROSS. I took pictures of everything. Very disappointed. I feel the truck should have also have been serviced as there was a major pull to the left.Crystal L.
I can't think of a thing to improve. Everyone we had contact with was AWESOME, Friendly, very helpful & efficent. We will defintely use them again, whether it is a truck, or a tool that we don't have. Sue MatlockSue M.
Always love picking up our U haul items at this location. Everyone is so nice, friendly and helpful.Jeff G.
Customer did not leave a comment.Manon M.
Staff was fun, pleasant and helpfulRICK R.
Customer did not leave a comment.Harreson L.
Customer did not leave a comment.Denis N.
Absolutely amazing service. Both ladies were wonderful. So knowledgeable, helpful and friendly. This will definitely be our only "go to" venue when we need a uhaul.Lynn V.
Uhaul online pick did not give 4 digit code, Fermco helped us check in and get on our way. The truck was very dirty, lock broken at the back door so no dolly we ordered in there, we had to go ask for it. We put in the front seat on cardboard when we dropped off as could not lock it in the back, for $448 rental price was a little steep for what we got, disappointing how filthy inside and out!TRACY C.
The folks at Fermco are fantastic, really helpful people--awesome overall experience, from pick-up to return--thanks so much!James S.
Customer did not leave a comment.brett M.
Noted above.TIM T.
Customer did not leave a comment.Paul S.
Customer did not leave a comment.Michelle M.
All goodSteve S.
Great customer service. Keep up the good work. Awesome people to do a business with.Archie M.
Customer did not leave a comment.murray M.
Customer did not leave a comment.Brian R.
Customer did not leave a comment.Donna C.
Customer did not leave a comment.Brantly N.
Customer did not leave a comment.Roy A.
See aboveBradley Z.
limited parking for after hours drop off .ken B.
Customer did not leave a comment.Matthew L.
Customer did not leave a comment.Ravinder B.
Customer did not leave a comment.Dani M.
Customer did not leave a comment.steve S.
Customer did not leave a comment.Glenn M.
Customer did not leave a comment.Galo C.
Customer did not leave a comment.Clayton S.
Customer did not leave a comment.Dariusz K.
Customer did not leave a comment.Deejay V.
It is a pleasure dealing with our local (Vernon) unsullied dealer. The staff are extremely friendly and very helpful. The young woman and man working in the office/shop always come out to assist moving and hooking up trailers. They know their tents product and product location well. We don't hesitate to deal there.udo N.
Very friendly and helpful staff.Larry A.
Great customer service. Quick, efficent and super friendly.Morgan M.
Customer did not leave a comment.Lorne L.