Customer Reviews for Fermco Rental & Sales Ltd
(U-Haul Neighborhood Dealer)

1,571 reviews

2810 27th A Ave   Vernon, BC V1T1T4

(250) 545-4370

Office Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 9/30/2025: Closed

Services at this Location:

Contact Us

(250) 545-4370

2810 27th A Ave
Vernon, BC V1T1T4

Services at this Location:

Office Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 9/30/2025: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Scott W 
Rating:
5.0

Best location I have ever used. Textbook operations. Very friendly and knowledgable.

JORDAN P 
Rating:
5.0

Customer did not leave a comment.

DANIEL S 
Rating:
4.0

good service, friendly, helped with rebookings

Alvin T 
Rating:
5.0

Great exoerience and worked out just as we had planned. Fermco, Vernon is great!

Michael S 
Rating:
5.0

Customer did not leave a comment.

Hardeep G 
Rating:
3.0

Customer did not leave a comment.

Christina C 
Rating:
1.0

This was a cluttered old shop, that could not take a 26’ truck which I was told to go to by the u haul rep from who knows where. She told me she would text the address and did not do so at all. Thankfully I knew where it was in Vernon, but stood around for 20 mins while they tried to ask me if I could take it to other locations or salmon arm which was 2 hrs away. Horrible communication on the company’s part and felt bad for the very nice pregnant lady who had to to take the truck herself to another location across the city. Get your shit together u haul!

CLAYTON B 
Rating:
5.0

Maintain the same standard.

Dren M 
Rating:
3.0

Customer did not leave a comment.

RICHARD M 
Rating:
5.0

Friendly and efficient service

BONNIE B 
Rating:
2.0

Reserved a 6X12 trailer and the outlet rented it to somebody else. Ended up with a 5X9 which we made work but ended up taking several more trips. Trailer was littered with gravel, not being cleaned out from the previous rental. As far as I'm concerned, the rental ought be gratis, i.e. no charge, for the hassle. The experience was somewhat miserable.

Edgar B 
Rating:
5.0

Always receiving the best service from Fermco, thank you!

JULIAN V 
Rating:
5.0

Nothing to change here .

Brian C 
Rating:
4.0

Customer did not leave a comment.

Nichole H 
Rating:
5.0

Customer did not leave a comment.

ISHAWN S 
Rating:
5.0

Fermco staff were outstanding very good people a real pleasure to deal with

GREGORY E 
Rating:
5.0

Nice and easy to use, great staff. Thank you!

Patrick G 
Rating:
5.0

Customer did not leave a comment.

STEPHEN V 
Rating:
4.0

Customer did not leave a comment.

Nute T 
Rating:
3.0

Customer did not leave a comment.

cameron f 
Rating:
4.0

Customer did not leave a comment.

Andy O 
Rating:
5.0

Everything was great at this busy location I cannot think of even one thing to make it better, the staff were polite, efficient and well trained

Deborah M 
Rating:
5.0

Free coffee.

John C 
Rating:
5.0

We always use this location for our Uhaul rentals. Everyone is always super friendly and very very helpful!

Jamie P 
Rating:
5.0

Customer did not leave a comment.

DANIEL C 
Rating:
5.0

If possible to get truck and trailer at same location would be nice, no big deal

Brodie B 
Rating:
5.0

The entire interaction on this rental was with the people at Fermco Rental in Vernon, BC. They were all great, friendly and efficient. What you should improve is your website. It seems impossible to know what equipment is available where and when. That would be helpful.

MARC B 
Rating:
3.0

Customer did not leave a comment.

WARREN Z 
Rating:
5.0

Extremely friendly service. If we need to rent anything this is definitely our go to place. Excellent customer service.

Marilyn M 
Rating:
5.0

I love Fermco!!

DANIEL C 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S 
Rating:
1.0

The truck was fine but it was extremely expensive. Also I called a local location but customer service agents changed the location and times making it very difficult and higher costs due to travel. I will never call UHaul again. It is the worst experience renting a truck that I have ever had.

MARIE U 
Rating:
5.0

Staff are great there

Ward H 
Rating:
5.0

Great to deal with. Very helpful and friendly staff. Thank you

Jason C 
Rating:
4.0

Customer did not leave a comment.

THERESA M 
Rating:
5.0

Customer service check-in was friendly and efficient. My only comment would be that the interior of the cab wasn't very clean. Really dusty and could have used a good wipe down

Bruce R 
Rating:
5.0

Customer did not leave a comment.

Brian F 
Rating:
5.0

Staff was helpful, courteous and attentive.

Csilla M 
Rating:
5.0

Customer did not leave a comment.

THOMAS H 
Rating:
5.0

nothing

steve b 
Rating:
5.0

Customer did not leave a comment.

Lena U 
Rating:
5.0

Customer did not leave a comment.

Reece K 
Rating:
5.0

Customer did not leave a comment.

DANIEL C 
Rating:
5.0

Fermco Vernon are great to deal with, uhual head office double charged me on the trailer rental and Fermco had it sorted out and refunded asap. A+ customer service on Fermco’s end.

Chris J 
Rating:
5.0

We are very pleased with your service. Thank you.

Glenn S 
Rating:
5.0

Fermions was awesome to deal with!! Would highly recommend

RIK C 
Rating:
5.0

Customer did not leave a comment.

BARRY D 
Rating:
4.0

Customer did not leave a comment.

Erin M 
Rating:
5.0

Amazing customer service!!

Daniel C 
Rating:
5.0

Very friendly. Take care of what you need

Michele P 
Rating:
4.0

Customer did not leave a comment.

Robert W 
Rating:
5.0

AMAZING people!!!

Daniel C 
Rating:
3.0

I wanted to rent a smaller trailer. I was told by your rep that there wasn't one available and that I could have a larger one at the same price. Then I was charged more when I returned the trailer. As usual, a UHaul screw up...

Jonathan W 
Rating:
5.0

Very friendly and accommodating.

LESLIE S 
Rating:
4.0

Customer did not leave a comment.

Roby P 
Rating:
5.0

Customer did not leave a comment.

LEO B 
Rating:
3.0

Parking lot can be congested- patience

Kenneth L 
Rating:
5.0

Customer did not leave a comment.

Todd C 
Rating:
3.0

A larger more organized yard.

Glen J 
Rating:
2.0

The vehicle was filthy, the muffler was falling apart and needed to be repaired. The vehicle was very loud which made for a very irritating 6 hour drive. The people were polite and friendly but maintenance of the vehicle was very poor.

William B 
Rating:
4.0

One of the tires was under inflated. I had to pump it up from 22 psi to 65 psi to match the tire rating and the other side. The trailer had safety cables rather than chains. One of them had broken strands which present a safety hazard. The hitch was easy to use but had no easy way of locking it to my truck.

Charles H 
Rating:
5.0

Customer did not leave a comment.

William W 
Rating:
5.0

Thank you for lending the hitch pin and light adaptor. Craig :)

Craig F 
Rating:
5.0

Ferco are the best I haul location I have rented from first class helpful polite excellent

Kevin G 
Rating:
5.0

Customer did not leave a comment.

Daniel C 
Rating:
4.0

Spend more time showing client how to operatr

barry k 
Rating:
5.0

Customer did not leave a comment.

Peter P 
Rating:
5.0

Very good location! No issues at all, great staff

ROBERT F 
Rating:
5.0

Customer did not leave a comment.

Rod R 
Rating:
4.0

Customer did not leave a comment.

Gary P 
Rating:
4.0

Customer did not leave a comment.

Ian A 
Rating:
3.0

Wash trailer wheels! I rented car hauler for a 250km trip. Constant vibrations coming right into tow vehicle cab the entire distance. I had to wash loaded vehicle on delivery to my home address, so I washed trailer wheels noticing that the grooves where balancing weights are located are full of dried mud. I returned the clean trailer while enjoying a vibration free 100km. One week prior I rented an immaculately clean car dolly from Uhaul Kelowna and had no vibration or issues. This time of year trailers should be cleaned upon arrival.

brian j 
Rating:
5.0

Customer did not leave a comment.

Carollyne E 
Rating:
5.0

Nothing, The staff were very friendly and helpfull.

gordon g 
Rating:
5.0

Customer did not leave a comment.

Daniel C 
Rating:
5.0

Customer did not leave a comment.

Jessica M 
Rating:
5.0

Nice helpful people

Rodney R 
Rating:
5.0

Customer did not leave a comment.

Nenad N 
Rating:
5.0

Nothing,above and beyond

Del B 
Rating:
5.0

Fermco = Awesome!!!

Daniel C 
Rating:
5.0

The Vernon location was excellent and extremely welcoming and very friendly. Truly a pleasure.

sheldon T 
Rating:
4.0

Customer did not leave a comment.

ED M 
Rating:
5.0

⭐⭐⭐⭐⭐ My drop-off experience with U-Haul at Fermco Rental & Sales Ltd in Vernon, BC was equally impressive. The staff were professional and courteous, making the return process seamless. Despite facing weather-related moving delays on the Coquihalla Hwy, the U-Haul team was very accommodating and granted me a one-day extension without any hassle. Their understanding and support made a significant difference in my moving process and journey. I would definitely choose U-Haul again for any future moves. Thank you for the excellent service!

Michael D 
Rating:
5.0

The folks at Fermco are AWESOME!!!

Daniel C 
Rating:
5.0

AWESOME FAMILY BUSINESS

Lars M 
Rating:
5.0

Great service great staff

SCOTT M 
Rating:
5.0

Customer did not leave a comment.

KEISHA E 
Rating:
5.0

They are INCREDIBLE!!!

Daniel C 
Rating:
5.0

Great experience. Friendly staff. No issues at all!

Michael I 
Rating:
4.0

Kaitlyn was very friendly and efficient. The process of drop off was very quick.

shelly m 
Rating:
5.0

Customer did not leave a comment.

Dan D 
Rating:
5.0

Very freindly and helpful

Peter V 
Rating:
5.0

Always AMAZING!!!

Daniel C 
Rating:
4.0

Lubricate and grease your equipment on routine. At all U-Haul locations. Should be no excuse as to why the ratchets/tie downs are barely useable due to the lack of a little wd40 and some basic TLC especially at the cost of 180$ to rent the trailer.

Tyler S 
Rating:
5.0

Customer did not leave a comment.

Lars M 
Rating:
5.0

Customer did not leave a comment.

Tovah B 
Rating:
2.0

Facility was small, I asked where I could park so I parked in that area upon my return I had a ticket on my window from the city for parking there. Instructions of what kind of fuel to use were not given. “Had to google it”. Instructions were not given to use the U-Haul website to initiate a the returning of the U-Haul.

brandon D 
Rating:
5.0

Customer did not leave a comment.

JASON S 
Rating:
5.0

Very friendly staff. Super easy to deal with.

Stuart E 
No reviews have been submitted for this location.
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