good service, friendly, helped with rebookings
Alvin T
Customer Reviews for Fermco Rental & Sales Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great exoerience and worked out just as we had planned. Fermco, Vernon is great!
Michael SThis was a cluttered old shop, that could not take a 26’ truck which I was told to go to by the u haul rep from who knows where. She told me she would text the address and did not do so at all. Thankfully I knew where it was in Vernon, but stood around for 20 mins while they tried to ask me if I could take it to other locations or salmon arm which was 2 hrs away. Horrible communication on the company’s part and felt bad for the very nice pregnant lady who had to to take the truck herself to another location across the city. Get your shit together u haul!
CLAYTON BMaintain the same standard.
Dren MExcellent service, friendly staff
John KFriendly and efficient service
BONNIE BNice people. Good truck. It’s just that I am sure I paid for gas for the person that rented before me. I didn’t make a big deal of it but notice afterwards that I even have proof as the fuel meter was on a photo that I took along with the odometer.
Erick BReserved a 6X12 trailer and the outlet rented it to somebody else. Ended up with a 5X9 which we made work but ended up taking several more trips. Trailer was littered with gravel, not being cleaned out from the previous rental. As far as I'm concerned, the rental ought be gratis, i.e. no charge, for the hassle. The experience was somewhat miserable.
Edgar BHelpful friendly staff!
JASON KAlways receiving the best service from Fermco, thank you!
JULIAN VNothing to change here .
Brian CFermco staff were outstanding very good people a real pleasure to deal with
GREGORY ENice and easy to use, great staff. Thank you!
Patrick GEverything was great at this busy location I cannot think of even one thing to make it better, the staff were polite, efficient and well trained
Deborah MFree coffee.
John CWe always use this location for our Uhaul rentals. Everyone is always super friendly and very very helpful!
Jamie Pfabulous to work with
FERMCO RIf possible to get truck and trailer at same location would be nice, no big deal
Brodie BFermco as the rental agent was fine. However, we had reserved a 26’ truck to carry set pieces for a play. About 4 hours before pickup I was advised that a 26’ truck was not available. Luckily, we were able to fit all the pieces into a 20’ truck. With most of the previous plays that I have transported, a 20’ van would not suffice. Interestingly, later that same day I saw 2 26’ trucks at your 25th avenue location (The Stor-It Place). I realize that things happen, but if the pieces didn’t fit, I don’t know what we would have done. Is there some way that we can guarantee that this won’t happen in future?
Robert RThe team at Fermco has always been amazing to deal with. Very friendly and helpful.I actively avoid going anywhere else if I have the option of going through them.
Aaron HThe entire interaction on this rental was with the people at Fermco Rental in Vernon, BC. They were all great, friendly and efficient. What you should improve is your website. It seems impossible to know what equipment is available where and when. That would be helpful.
MARC BExtremely friendly service. If we need to rent anything this is definitely our go to place. Excellent customer service.
Marilyn MThese guys are awesome! Very helpful and friendly. I highly recommend them.
Charles SI love Fermco!!
DANIEL CGood customer service everytime ! They have never let us down
Kyla SThe truck was fine but it was extremely expensive. Also I called a local location but customer service agents changed the location and times making it very difficult and higher costs due to travel. I will never call UHaul again. It is the worst experience renting a truck that I have ever had.
MARIE UThey're GREAT
Michele PStaff are great there
Ward HGreat to deal with. Very helpful and friendly staff. Thank you
Jason CCustomer service check-in was friendly and efficient. My only comment would be that the interior of the cab wasn't very clean. Really dusty and could have used a good wipe down
Bruce RThe App and Website were terrible. Called 3 different locations all were a waste of time. Then I called and spoke with an absolute delight at Fermco Rentals. I regret not catching her name, but she was fast, accommodating and Very helpful, with setting up my reservation. Upon picking up my rental I was Helped by the same young lady. Who again was helpful, pleasant and a delight to deal with. World Needs more of this.
Jon RSimplify the online process, booking and drop off.
ERIC EStaff was helpful, courteous and attentive.
Csilla Mnothing
steve bFermco is awesome!!
DANIEL CIt's a joke. The address is very complicated to find and UHaul is a sideline business. It was a mess inside the building. The "parking" was terribly small, especially when coming in with a truck AND car hauler. Hand-written UHaul sign. It's just a mess. I was EXTREMELY disappointed. I waited around after talking to one employee and he never came back. After a while another employee said "You're done. You don't need to do anything else". They should NOT be a UHaul depot. There's just no room, poor customer service, and VERY difficult to find.
Brenda GFermco Vernon are great to deal with, uhual head office double charged me on the trailer rental and Fermco had it sorted out and refunded asap. A+ customer service on Fermco’s end.
Chris JWe are very pleased with your service. Thank you.
Glenn SFermions was awesome to deal with!! Would highly recommend
RIK CFermco is the BEST Uhaul dealer!!
DANIEL CLot was very busy and difficult to pull into. On top of that Uhaul tried to charge for extra distance that was not driven. People at locations were helpful as much as they could be but overall I WILL NOT USE UHAUL AGAIN! Thank you
TWYLA MAmazing customer service!!
Daniel CThe unit could use a little cleanup and there was no windshield washer (or it didn’t work…). Great pickup experience though the employee was very nice and friendly
Guy BI had a great experience renting the 5 X 8 trailer, and was able to get a lot accomplished in one day.
michele jVery friendly. Take care of what you need
Michele PAMAZING people!!!
Daniel CI wanted to rent a smaller trailer. I was told by your rep that there wasn't one available and that I could have a larger one at the same price. Then I was charged more when I returned the trailer. As usual, a UHaul screw up...
Jonathan WVery friendly and accommodating.
LESLIE SParking lot can be congested- patience
Kenneth LWonderful, will come back for more.
andre sA larger more organized yard.
Glen JAll excellent right from the beginning. Excellent service.
CUYLER PThe vehicle was filthy, the muffler was falling apart and needed to be repaired. The vehicle was very loud which made for a very irritating 6 hour drive. The people were polite and friendly but maintenance of the vehicle was very poor.
William BOne of the tires was under inflated. I had to pump it up from 22 psi to 65 psi to match the tire rating and the other side. The trailer had safety cables rather than chains. One of them had broken strands which present a safety hazard. The hitch was easy to use but had no easy way of locking it to my truck.
Charles HThank you for lending the hitch pin and light adaptor. Craig :)
Craig FI received an email from uhaul not the Fermco site next day asking when I would be returning the dolly but... It was already dropped off the day before. The questionnaire did not allow me to add that, only from that time point forward.
ERIC Eafter all the issues I ran into over the last few days, Uhual has been incredibly patient & cut us some slack with the extra days required. i would recommend u-haul to anyone that needs storage or moving help! thank you so much! 😊
Letitia CFerco are the best I haul location I have rented from first class helpful polite excellent
Kevin GSpend more time showing client how to operatr
barry kNice rental place very helpful n kind people
Hazel GVery good location! No issues at all, great staff
ROBERT F