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Scott W
Customer Reviews for Fermco Rental & Sales Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Best location I have ever used. Textbook operations. Very friendly and knowledgable.
JORDAN Pgood service, friendly, helped with rebookings
Alvin TGreat exoerience and worked out just as we had planned. Fermco, Vernon is great!
Michael SThis was a cluttered old shop, that could not take a 26’ truck which I was told to go to by the u haul rep from who knows where. She told me she would text the address and did not do so at all. Thankfully I knew where it was in Vernon, but stood around for 20 mins while they tried to ask me if I could take it to other locations or salmon arm which was 2 hrs away. Horrible communication on the company’s part and felt bad for the very nice pregnant lady who had to to take the truck herself to another location across the city. Get your shit together u haul!
CLAYTON BMaintain the same standard.
Dren MFriendly and efficient service
BONNIE BReserved a 6X12 trailer and the outlet rented it to somebody else. Ended up with a 5X9 which we made work but ended up taking several more trips. Trailer was littered with gravel, not being cleaned out from the previous rental. As far as I'm concerned, the rental ought be gratis, i.e. no charge, for the hassle. The experience was somewhat miserable.
Edgar BAlways receiving the best service from Fermco, thank you!
JULIAN VNothing to change here .
Brian CFermco staff were outstanding very good people a real pleasure to deal with
GREGORY ENice and easy to use, great staff. Thank you!
Patrick GEverything was great at this busy location I cannot think of even one thing to make it better, the staff were polite, efficient and well trained
Deborah MFree coffee.
John CWe always use this location for our Uhaul rentals. Everyone is always super friendly and very very helpful!
Jamie PIf possible to get truck and trailer at same location would be nice, no big deal
Brodie BThe entire interaction on this rental was with the people at Fermco Rental in Vernon, BC. They were all great, friendly and efficient. What you should improve is your website. It seems impossible to know what equipment is available where and when. That would be helpful.
MARC BExtremely friendly service. If we need to rent anything this is definitely our go to place. Excellent customer service.
Marilyn MI love Fermco!!
DANIEL CThe truck was fine but it was extremely expensive. Also I called a local location but customer service agents changed the location and times making it very difficult and higher costs due to travel. I will never call UHaul again. It is the worst experience renting a truck that I have ever had.
MARIE UStaff are great there
Ward HGreat to deal with. Very helpful and friendly staff. Thank you
Jason CCustomer service check-in was friendly and efficient. My only comment would be that the interior of the cab wasn't very clean. Really dusty and could have used a good wipe down
Bruce RStaff was helpful, courteous and attentive.
Csilla Mnothing
steve bFermco Vernon are great to deal with, uhual head office double charged me on the trailer rental and Fermco had it sorted out and refunded asap. A+ customer service on Fermco’s end.
Chris JWe are very pleased with your service. Thank you.
Glenn SFermions was awesome to deal with!! Would highly recommend
RIK CAmazing customer service!!
Daniel CVery friendly. Take care of what you need
Michele PAMAZING people!!!
Daniel CI wanted to rent a smaller trailer. I was told by your rep that there wasn't one available and that I could have a larger one at the same price. Then I was charged more when I returned the trailer. As usual, a UHaul screw up...
Jonathan WVery friendly and accommodating.
LESLIE SParking lot can be congested- patience
Kenneth LA larger more organized yard.
Glen JThe vehicle was filthy, the muffler was falling apart and needed to be repaired. The vehicle was very loud which made for a very irritating 6 hour drive. The people were polite and friendly but maintenance of the vehicle was very poor.
William BOne of the tires was under inflated. I had to pump it up from 22 psi to 65 psi to match the tire rating and the other side. The trailer had safety cables rather than chains. One of them had broken strands which present a safety hazard. The hitch was easy to use but had no easy way of locking it to my truck.
Charles HThank you for lending the hitch pin and light adaptor. Craig :)
Craig FFerco are the best I haul location I have rented from first class helpful polite excellent
Kevin GSpend more time showing client how to operatr
barry kVery good location! No issues at all, great staff
ROBERT FWash trailer wheels! I rented car hauler for a 250km trip. Constant vibrations coming right into tow vehicle cab the entire distance. I had to wash loaded vehicle on delivery to my home address, so I washed trailer wheels noticing that the grooves where balancing weights are located are full of dried mud. I returned the clean trailer while enjoying a vibration free 100km. One week prior I rented an immaculately clean car dolly from Uhaul Kelowna and had no vibration or issues. This time of year trailers should be cleaned upon arrival.
brian jNothing, The staff were very friendly and helpfull.
gordon gNice helpful people
Rodney RNothing,above and beyond
Del BFermco = Awesome!!!
Daniel CThe Vernon location was excellent and extremely welcoming and very friendly. Truly a pleasure.
sheldon T⭐⭐⭐⭐⭐ My drop-off experience with U-Haul at Fermco Rental & Sales Ltd in Vernon, BC was equally impressive. The staff were professional and courteous, making the return process seamless. Despite facing weather-related moving delays on the Coquihalla Hwy, the U-Haul team was very accommodating and granted me a one-day extension without any hassle. Their understanding and support made a significant difference in my moving process and journey. I would definitely choose U-Haul again for any future moves. Thank you for the excellent service!
Michael DThe folks at Fermco are AWESOME!!!
Daniel CAWESOME FAMILY BUSINESS
Lars MGreat service great staff
SCOTT MThey are INCREDIBLE!!!
Daniel CGreat experience. Friendly staff. No issues at all!
Michael IKaitlyn was very friendly and efficient. The process of drop off was very quick.
shelly mVery freindly and helpful
Peter VAlways AMAZING!!!
Daniel CLubricate and grease your equipment on routine. At all U-Haul locations. Should be no excuse as to why the ratchets/tie downs are barely useable due to the lack of a little wd40 and some basic TLC especially at the cost of 180$ to rent the trailer.
Tyler SFacility was small, I asked where I could park so I parked in that area upon my return I had a ticket on my window from the city for parking there. Instructions of what kind of fuel to use were not given. “Had to google it”. Instructions were not given to use the U-Haul website to initiate a the returning of the U-Haul.
brandon DVery friendly staff. Super easy to deal with.
Stuart E