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Reece K
Customer Reviews for Fermco Rental & Sales Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fermco Vernon are great to deal with, uhual head office double charged me on the trailer rental and Fermco had it sorted out and refunded asap. A+ customer service on Fermco’s end.
Chris JWe are very pleased with your service. Thank you.
Glenn SFermions was awesome to deal with!! Would highly recommend
RIK CFermco is the BEST Uhaul dealer!!
DANIEL CLot was very busy and difficult to pull into. On top of that Uhaul tried to charge for extra distance that was not driven. People at locations were helpful as much as they could be but overall I WILL NOT USE UHAUL AGAIN! Thank you
TWYLA MAmazing customer service!!
Daniel CThe unit could use a little cleanup and there was no windshield washer (or it didn’t work…). Great pickup experience though the employee was very nice and friendly
Guy BI had a great experience renting the 5 X 8 trailer, and was able to get a lot accomplished in one day.
michele jVery friendly. Take care of what you need
Michele PAMAZING people!!!
Daniel CI wanted to rent a smaller trailer. I was told by your rep that there wasn't one available and that I could have a larger one at the same price. Then I was charged more when I returned the trailer. As usual, a UHaul screw up...
Jonathan WVery friendly and accommodating.
LESLIE SParking lot can be congested- patience
Kenneth LWonderful, will come back for more.
andre sA larger more organized yard.
Glen JAll excellent right from the beginning. Excellent service.
CUYLER PThe vehicle was filthy, the muffler was falling apart and needed to be repaired. The vehicle was very loud which made for a very irritating 6 hour drive. The people were polite and friendly but maintenance of the vehicle was very poor.
William BOne of the tires was under inflated. I had to pump it up from 22 psi to 65 psi to match the tire rating and the other side. The trailer had safety cables rather than chains. One of them had broken strands which present a safety hazard. The hitch was easy to use but had no easy way of locking it to my truck.
Charles HThank you for lending the hitch pin and light adaptor. Craig :)
Craig FI received an email from uhaul not the Fermco site next day asking when I would be returning the dolly but... It was already dropped off the day before. The questionnaire did not allow me to add that, only from that time point forward.
ERIC Eafter all the issues I ran into over the last few days, Uhual has been incredibly patient & cut us some slack with the extra days required. i would recommend u-haul to anyone that needs storage or moving help! thank you so much! 😊
Letitia CFerco are the best I haul location I have rented from first class helpful polite excellent
Kevin GSpend more time showing client how to operatr
barry kNice rental place very helpful n kind people
Hazel GVery good location! No issues at all, great staff
ROBERT FWash trailer wheels! I rented car hauler for a 250km trip. Constant vibrations coming right into tow vehicle cab the entire distance. I had to wash loaded vehicle on delivery to my home address, so I washed trailer wheels noticing that the grooves where balancing weights are located are full of dried mud. I returned the clean trailer while enjoying a vibration free 100km. One week prior I rented an immaculately clean car dolly from Uhaul Kelowna and had no vibration or issues. This time of year trailers should be cleaned upon arrival.
brian jNothing, The staff were very friendly and helpfull.
gordon gNice helpful people
Rodney RVery friendly and helpful staff at Fermco Rental
Donna ANothing,above and beyond
Del BFermco = Awesome!!!
Daniel CRate of kilometres is out ragous. Only had the truck for 24 hours, did some 60 kms, and paid $200 +?. I've paid way less thru Canadian truck rentals. Thanks , but I'll look for other means next time. People working there were very nice, and polite.
stewart bThe Vernon location was excellent and extremely welcoming and very friendly. Truly a pleasure.
sheldon TAMAZING!!!
Daniel CNone….professional and friendly service always…..
Doug M⭐⭐⭐⭐⭐ My drop-off experience with U-Haul at Fermco Rental & Sales Ltd in Vernon, BC was equally impressive. The staff were professional and courteous, making the return process seamless. Despite facing weather-related moving delays on the Coquihalla Hwy, the U-Haul team was very accommodating and granted me a one-day extension without any hassle. Their understanding and support made a significant difference in my moving process and journey. I would definitely choose U-Haul again for any future moves. Thank you for the excellent service!
Michael DGood rental staff, booking was a breeze!
Justin MThe folks at Fermco are AWESOME!!!
Daniel CAWESOME FAMILY BUSINESS
Lars MGreat service great staff
SCOTT MThey are INCREDIBLE!!!
Daniel CGreat experience. Friendly staff. No issues at all!
Michael II love the staff, very friendly. I would have given the location a better mark but it's a bit crowded.
Jeremy TKaitlyn was very friendly and efficient. The process of drop off was very quick.
shelly mVery freindly and helpful
Peter VAlways AMAZING!!!
Daniel CLubricate and grease your equipment on routine. At all U-Haul locations. Should be no excuse as to why the ratchets/tie downs are barely useable due to the lack of a little wd40 and some basic TLC especially at the cost of 180$ to rent the trailer.
Tyler SFacility was small, I asked where I could park so I parked in that area upon my return I had a ticket on my window from the city for parking there. Instructions of what kind of fuel to use were not given. “Had to google it”. Instructions were not given to use the U-Haul website to initiate a the returning of the U-Haul.
brandon DVery friendly staff. Super easy to deal with.
Stuart ETruck had debris otherwise all good
Carollyne EExcellent customer service
Blake SThe folk at Fermco are AMAZING!!!
Daniel CGreat service, trailer worked great Had no problem getting in and out of their location. We will rent again from this business.
Della CVery difficult lot to park a trailer.
Lance ACustomer service was excellent, thank you so much
Shari SLot is over crowded but the staff was very helpful
STUART EThe trailer was ready to go at the specified time and the drop off only took a few minutes. Will rent from them again.
Perry BVery little this dealership is excellent
Glenn A