Customer Reviews for Fermco Rental

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Fermco Rental

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Mitch G.
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Easy friendly pickup!

Paul B.
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Customer did not leave a comment.

joe W.
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The doors on the trailer needed to be tightened up. They were very loose.

Dale U.
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Eron E.
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Frank K.
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Wayne C.
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phil M.
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Rodney H.
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joseph S.
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Staff were amazing and efficient for both pick up and drop off,will definitely recommended fermco/u haul Vernon again.

CHRIS M.
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It's the best location I know in Okanagan - those people consistently over the years make you feel you dealing with a small local business that takes care of you like you are their family!

Kerry C.
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Customer did not leave a comment.

lisa R.
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Phil G.
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I have dealt with this location before, a family run business that appreciates your business and looks after the customer. I recommend them, not a fancy looking place but a good place to do business.

Kieron M.
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Reserved online using truckshare for 8am. Checked in and was told we couldn't pick up our truck until 9 because that's when the office is open? Nowhere to leave vehicle we arrived in to pick up the track and had to park in another businesses parking lot. Truck tire tread was terrible and unsafe to drive on during the winter... which was the case our last move as well. Good winter tires are a must around here!

ruth H.
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Everything was fine

Dennis D.
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Customer did not leave a comment.

CHERYL K.
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Robert C.
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Being able to pull through storage facility would easier for those that don't have backing up trailers. I have a class 1 kicense but the lot is challenging.

Lance D.
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Great customer interaction. Answered questions, took the time to help load the unit on to my vehicle. Customer service=second to none. Thank you

Ian M.
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Good speedy service on pickup and an easy drop off to return it.

tanya B.
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Customer did not leave a comment.

Trevor L.
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great customer service!

jordon W.
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CHRISTOPHER B.
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Kyle M.
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Disagree with being told the trailer had bald tires and if they blew and wrecked anything we had to pay for it , yet was knowingly given a trailer with bald tires and told buy insurance it's all good

DAVE M.
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Great staff, very friendly and helpful

jordon W.
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isaac H.
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kenneth C.
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New vehicle, excellent ride and experience. Truck seats and cargo compartment needed cleaning. Staff were friendly and well qualified.

HADRIAN M.
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Really nice staff.

Colin N.
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Fermco was great. Uhaul website not so much. Booked and co firmed for 9 am pickup. Couple days later it reconfirmed for 930. Whatever. Pickup with no contact did not work. Kept saying to turn on location on my phone. It was on. Ended up going in to store to complete pickup. The entire point of the contact less is to save time. Ended up taking more time. So forget about using that " feature".

lyndon W.
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Customer did not leave a comment.

SHAYLA B.
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friendly customer service. The lady who assisted me was very kind.

kelly T.
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Top notch service - courteous and knowledgeable. The cargo Van was immaculate and almost brand new. Will return next time we make a move.

Kevin E.
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Customer did not leave a comment.

Dennis B.
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Quick and friendly service

ron H.
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Nice customer focused gals working there who were very helpful

Leighton C.
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Customer did not leave a comment.

brian K.
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andy R.
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Excellent service. Mike set up my trailer and was super professional and helpful. Amazing service.

Mark M.
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Staff were lots of help.

joe B.
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Customer did not leave a comment.

tom M.
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Amazing staff! made renting as easy as possible. we will definitely be back.

Jan V.
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I drove to Vernon to pick up trailer on Nov. 11. Web site said they were open but they were not. My reservation was for 2:30 Nov. 11 but we could not pick up till Nov. 12 at 8:45 due to store closure. Not how I would have planned to spend the night! Online said there was a auto transport in Kamloops which I thought I had reserved online but when I went there on Nov. 11 (they were open) they informed me that it was not road worthy. Kamloops was very helpful in getting the Vernon reservation made. If I were doing this again I would go to a local uhaul location and have them check availability and make the reservation.

Grant W.
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The truck should have been available at the north Vernon location we first booked. Somehow the booking did not get in to their system. Staff were friendly but we were told no trucks available other than 26 footers (we only needed a 15 foot truck and had a ferry booking). When we objected another location came forward with a truck. The agent at the second south Vernon location kindly added 20 km extra to make up for extra mileage needed and this is not reflected in the final bill. The windscreen was cracked at pick up. No straps blankets or any supplies offered at rental. No walk through at either end although plenty of unmasked staff on hand. No pointing out that truck had a leak in roof just asked for signature and told no other truck available. Online checkin email delivered after we had departed and it was not made clear that it needed to be verified before departure. On arrival in Victoria no where to park or pull up at Topaz drop off and lot completely disorganized although staff pleasant. Real disconnect between booking on line and what happens at location. Very disappointing compared to previous U Haul van rental service. I would not rent a truck from U Haul again.

Craig N.
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Brendan H.
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GORDON B.
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super helpful staff

Tanya W.
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Customer service here is great

Robert G.
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Customer did not leave a comment.

Will G.
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ron G.
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Ian S.
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Peter N.
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laura L.
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john M.
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All the staff are pleasant and always helpful and eager to accommodate.

Susanne Z.
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Ron T.
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Ian M.
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PAT N.
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Cab was not clean and no wiper fluid.

steve B.
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Nothing the staff at Fernco are very friendly

Robert F.
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Very nice people. Good service. Quick hookup and disconnect.

Sean S.
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Customer did not leave a comment.

Christian K.
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Convenient hours and days of operation, had many units available, staff was helpful and friendly, great pricing

DUSTIN H.
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Customer did not leave a comment.

Paul D.
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Fast check in and friendly staff.

Bonnie K.
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I do not like the fact that my location was changed. I was told a voice mail and and text were sent. I did not receive it. So was running around looking for Location. Original location was helpful

George P.
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Customer did not leave a comment.

CRAIG R.
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Great staff and helpful getting sorted. Thanks

guido V.
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Customer did not leave a comment.

Serdar S.
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louise A.
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Due to a difficult move I ended up changing my mind a couple of times on the size of vehicle I needed, the staff were very patience and extremely helpful, definitely recommend them,

Marc G.
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Terrible customer service. Threatening and aggressive demandis by telephone regarding the return of the uhaul trailer which was delayed due to the fact there was no storage at their location which was part of our contract.

Linda W.
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Customer did not leave a comment.

Guy K.
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The ratchets needed oiling. on the trailer. The ratchets were hard to work with.

Matthew T.
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Wiring was defective but quickly replaced.

Dawna A.
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Customer did not leave a comment.

Dwayne B.
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It is an equipment rental place so there is a lot of equipment laying around. I returned the truck in the evening but there was no where secure to leave the blankets, appliance dollies and utility dolly. The people at the front desk were great to work with but the setting appeared disorganized and a bit dishevelled. Without the employees this would have been a below average experience.

Sewa D.
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made everything so easy

Joseph D.
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Customer did not leave a comment.

robert M.
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greg U.
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SCOTT S.
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Morgan L.
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I highly doubt the truck was sanitized before I got it. The gas filler neck leaked and was visibly fixed with duct tape. The drop off area was not designated so it was filled with other vehicles and I had to park elsewhere when dropping it off. The whole estimating fuel refill thing is idiotic. Just fill it from the get go and refill on return. I'm not estimating how to refill it to ¾ full. Not too mention, we're in Canada. We don't use gallons and miles so, your estimator is even more confusing and ridiculous here. But, of course, I'll probably use Uhaul again because it's got the low trucks and ramps and is a competitive price.

bonnie H.
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Customer did not leave a comment.

FRANK G.
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Pickup was very easy and I was well informed about everything. Very happy with the Rep and the equipment. Thank you.

Robert B.
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Customer did not leave a comment.

Aaron R.
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Martin S.
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Bob B.
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GEORGE H.
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Customer did not leave a comment.

tom M.
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Dave H.
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Check tire air pressure to ensure the proper amount is in the tire and that the tires are in good condition the left-hand tire on my trailer showed some poor treadwear will need to be replaced

Sherry V.
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Customer did not leave a comment.

HENRY G.
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Customer did not leave a comment.

Kevin M.
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Overall not a great moving experience

Kristen M.
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Massive pain in the ass, I'll never be renting with UHaul again. Took over an hour to get my truck, issues with the keys, truck location, sign out... The whole process was terrible and delayed my move significantly. I'm still not convinced that I got the right truck, nor that they didn't screw up and give the truck I had rented (and accepted the damages/mileage for in the online check-in) to someone else. The tech portion was fine (regarding the online check-in), but the overwhelmingly shitty experience from the rental location will stop me from choosing UHaul in the future.

elizabeth F.
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Nothing

Aaron M.
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Truck was obviously not cleaned in a long time. Sticky, dirty truck cab. Way to go with covid happening. I'm not impressed.

No reviews have been submitted for this location.

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