Customer Reviews for Fermco Rental
(U-Haul Neighborhood Dealer)

831 reviews

2810 27th A Ave   Vernon, BC V1T1T4

(250) 545-4370

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 7/1/2021 - 7/2/2021: Closed

Services at this Location:

Contact Us

(250) 545-4370

2810 27th A Ave
Vernon, BC V1T1T4

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 7/1/2021 - 7/2/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This particular location is by far the best location in the wide are giving you best customer service.to the point that even if this one is not the closest to my home - I always will choose it over any other. This opinion is based on my 16 years living in the area!

CHRIS M. 
Rating:
5.0

Customer did not leave a comment.

ann H. 
Rating:
5.0

Customer did not leave a comment.

YUMI O. 
Rating:
5.0

Fermco was amazing. Very friendly and helpful.

Samantha R. 
Rating:
5.0

Customer did not leave a comment.

Alex A. 
Rating:
5.0

Customer did not leave a comment.

EDMOND B. 
Rating:
3.0

When I confirmed my reservation I asked for 40 blankets and was told they were ordered. I sent an email severals days before and then early in the morning of the pick up day I received an email stating there would not be any blankets at that location. Not a happy camper at all.

anne D. 
Rating:
5.0

Have a back up plan procedure if trailer has missing licence plate.

JERRY K. 
Rating:
4.0

5x9 Utility trailer had a dirty floor when given to me. Had issues with ball coupler releasing off my 2 " ball when dropping off, needed lubrication. Took two grown men to pull it off plus these trailer tongues are so heavy they should all have a crank jack to raise them up when dropping off. Over 50 # and WCB rules states 50 # max for lifting by one person. All your trailers should have tongue lifts for the safety of the customer

Jim P. 
Rating:
5.0

Great customer service @ Fermco

STEVEN P. 
Rating:
5.0

Nothing. Staff were very friendly and helpful hooking up trailer and supplying accessories such as a light adapter and hitch with correct size ball. Was on my way quickly. Couldn't have been better. Have used equipment from this location in the past and will continue doing so.

Jason W. 
Rating:
5.0

Overall, a very good experience and excellent customer service at Fermco! Thank you

Stephanie H. 
Rating:
5.0

Customer did not leave a comment.

steven G. 
Rating:
5.0

Customer did not leave a comment.

Dean O. 
Rating:
5.0

VERY HELPFUL FRIENDLY STAFF

dave W. 
Rating:
5.0

A BIG shout out to Kaitlyn! Your kindness and efficiency is over the moon!!

LYNN E. 
Rating:
4.0

First truck did not work so luckily another truck was there

art V. 
Rating:
4.0

Heidi was great to deal with, very kind, helpful and was able/had the equipment to offer me the truck I was originally hoping to rent after uhaul called to say it was unavailable. Location had closed early when I came back to return the truck but I left the keys in the drop slot with paperwork, left a phone message, and was not charged for late return.

jason F. 
Rating:
5.0

Very friendly and great service. Truck was clean and best truck I've rented from u haul and I have rented many trucks totally happy with my experience.

Bruce B. 
Rating:
2.0

Professional and informative rental recommended

Alexander M. 
Rating:
3.0

Trailer had dirt all over the Rails (auto transport) Staff were pleasant to deal with. very congested location

Geoffrey D. 
Rating:
4.0

Nothing wrong with the service at Fermco but that 26 foot U-Haul is in dire need of a front end alignment.

Debbie T. 
Rating:
4.0

Dolly wasn't so good - didn't end up using it.

Ruth O. 
Rating:
5.0

Nothing

Patrick W. 
Rating:
5.0

Customer did not leave a comment.

Chastity N. 
Rating:
3.0

Customer did not leave a comment.

James H. 
Rating:
5.0

All went well for me, thanks.

Steve N. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
4.0

Excellent customer service, friendly and very helpful.

scott C. 
Rating:
5.0

Excellent customer service!

GERALD P. 
Rating:
5.0

Was all good - friendly, efficient staff. Great location

Gordon L. 
Rating:
2.0

Clean the trailer!!!! There was literally what looked like blood pooled at the back and mud spots on the interior. The customer service was very good, and the trailer worked well and was in good shape--it was just not clean.

Lindsay B. 
Rating:
5.0

The service and personnel could not have been better.

Brian G. 
Rating:
5.0

nothing

Ray C. 
Rating:
5.0

Truck was a bit dirty inside but that did not matter. It did the job it was supposed to do. People running the location are very friendly and accommodating. Would recommend this location.

Barry M. 
Rating:
5.0

Friendly and knowledgeable staff, thank you U-Haul

Stan F. 
Rating:
5.0

Truck was great, friendly people and very accommodating. Will definitely use that location again.

Barry M. 
Rating:
5.0

Customer did not leave a comment.

Marlene C. 
Rating:
5.0

This location went over and above to satisfy us. They were just excellent can't say enough about their customer relations.

Perry P. 
Rating:
5.0

Third time at this location renting. Very very knowledgeable people! Thanks

kenneth C. 
Rating:
5.0

Customer did not leave a comment.

Ian R. 
Rating:
5.0

Customer did not leave a comment.

Rose E. 
Rating:
3.0

clean the vehicle prior to pickup, the gas was half full which is very hard to replicate

Robert F. 
Rating:
5.0

Fast, friendly, great Service as always from Fermco Rentals. Has tons of moving supplies for sale in stock as well. Thank you

kerrie H. 
Rating:
2.0

Great staff very helpful, the location is a little awkward but everything worked out just fine! Thank you

Robert R. 
Rating:
3.0

Staff helpful and very friendly. Got the run around from two locations in Vernon so this branch phoned me and set things up. Great people

Randy B. 
Rating:
5.0

Customer did not leave a comment.

cody H. 
Rating:
5.0

Customer did not leave a comment.

Lori K. 
Rating:
4.0

Great people, excellent service

ron G. 
Rating:
5.0

Nothing ... Michael was super-helpful and everything went smoothly.

jeremy B. 
Rating:
5.0

Great experience. Friendly staff.

Nadine L. 
Rating:
5.0

The experience was all good I can not think of anything that could make it better.

Rick G. 
Rating:
5.0

Every interaction I've had at this location has been friendly, professional and positive

Joan B. 
Rating:
5.0

Customer did not leave a comment.

Brett R. 
Rating:
5.0

Easy friendly pickup!

Mitch G. 
Rating:
4.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

The doors on the trailer needed to be tightened up. They were very loose.

joe W. 
Rating:
5.0

Customer did not leave a comment.

Dale U. 
Rating:
5.0

Customer did not leave a comment.

Eron E. 
Rating:
5.0

Customer did not leave a comment.

Frank K. 
Rating:
5.0

Customer did not leave a comment.

Wayne C. 
Rating:
5.0

Customer did not leave a comment.

phil M. 
Rating:
5.0

Customer did not leave a comment.

Rodney H. 
Rating:
5.0

Staff were amazing and efficient for both pick up and drop off,will definitely recommended fermco/u haul Vernon again.

joseph S. 
Rating:
5.0

It's the best location I know in Okanagan - those people consistently over the years make you feel you dealing with a small local business that takes care of you like you are their family!

CHRIS M. 
Rating:
5.0

Customer did not leave a comment.

Kerry C. 
Rating:
5.0

Customer did not leave a comment.

lisa R. 
Rating:
5.0

I have dealt with this location before, a family run business that appreciates your business and looks after the customer. I recommend them, not a fancy looking place but a good place to do business.

Phil G. 
Rating:
1.0

Reserved online using truckshare for 8am. Checked in and was told we couldn't pick up our truck until 9 because that's when the office is open? Nowhere to leave vehicle we arrived in to pick up the track and had to park in another businesses parking lot. Truck tire tread was terrible and unsafe to drive on during the winter... which was the case our last move as well. Good winter tires are a must around here!

Kieron M. 
Rating:
5.0

Everything was fine

ruth H. 
Rating:
4.0

Customer did not leave a comment.

Dennis D. 
Rating:
5.0

Customer did not leave a comment.

CHERYL K. 
Rating:
5.0

Being able to pull through storage facility would easier for those that don't have backing up trailers. I have a class 1 kicense but the lot is challenging.

Robert C. 
Rating:
5.0

Great customer interaction. Answered questions, took the time to help load the unit on to my vehicle. Customer service=second to none. Thank you

Lance D. 
Rating:
5.0

Good speedy service on pickup and an easy drop off to return it.

Ian M. 
Rating:
5.0

Customer did not leave a comment.

tanya B. 
Rating:
5.0

great customer service!

Trevor L. 
Rating:
5.0

Customer did not leave a comment.

jordon W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

Disagree with being told the trailer had bald tires and if they blew and wrecked anything we had to pay for it , yet was knowingly given a trailer with bald tires and told buy insurance it's all good

Kyle M. 
Rating:
4.0

Great staff, very friendly and helpful

DAVE M. 
Rating:
5.0

Customer did not leave a comment.

jordon W. 
Rating:
5.0

Customer did not leave a comment.

isaac H. 
Rating:
5.0

New vehicle, excellent ride and experience. Truck seats and cargo compartment needed cleaning. Staff were friendly and well qualified.

kenneth C. 
Rating:
5.0

Really nice staff.

HADRIAN M. 
Rating:
5.0

Fermco was great. Uhaul website not so much. Booked and co firmed for 9 am pickup. Couple days later it reconfirmed for 930. Whatever. Pickup with no contact did not work. Kept saying to turn on location on my phone. It was on. Ended up going in to store to complete pickup. The entire point of the contact less is to save time. Ended up taking more time. So forget about using that " feature".

Colin N. 
Rating:
5.0

Customer did not leave a comment.

lyndon W. 
Rating:
5.0

friendly customer service. The lady who assisted me was very kind.

SHAYLA B. 
Rating:
5.0

Top notch service - courteous and knowledgeable. The cargo Van was immaculate and almost brand new. Will return next time we make a move.

kelly T. 
Rating:
5.0

Customer did not leave a comment.

Kevin E. 
Rating:
5.0

Quick and friendly service

Dennis B. 
Rating:
5.0

Nice customer focused gals working there who were very helpful

ron H. 
Rating:
5.0

Customer did not leave a comment.

Leighton C. 
Rating:
5.0

Customer did not leave a comment.

brian K. 
Rating:
5.0

Excellent service. Mike set up my trailer and was super professional and helpful. Amazing service.

andy R. 
Rating:
5.0

Staff were lots of help.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

joe B. 
Rating:
5.0

Amazing staff! made renting as easy as possible. we will definitely be back.

tom M. 
Rating:
2.0

I drove to Vernon to pick up trailer on Nov. 11. Web site said they were open but they were not. My reservation was for 2:30 Nov. 11 but we could not pick up till Nov. 12 at 8:45 due to store closure. Not how I would have planned to spend the night! Online said there was a auto transport in Kamloops which I thought I had reserved online but when I went there on Nov. 11 (they were open) they informed me that it was not road worthy. Kamloops was very helpful in getting the Vernon reservation made. If I were doing this again I would go to a local uhaul location and have them check availability and make the reservation.

Jan V. 
Rating:
3.0

The truck should have been available at the north Vernon location we first booked. Somehow the booking did not get in to their system. Staff were friendly but we were told no trucks available other than 26 footers (we only needed a 15 foot truck and had a ferry booking). When we objected another location came forward with a truck. The agent at the second south Vernon location kindly added 20 km extra to make up for extra mileage needed and this is not reflected in the final bill. The windscreen was cracked at pick up. No straps blankets or any supplies offered at rental. No walk through at either end although plenty of unmasked staff on hand. No pointing out that truck had a leak in roof just asked for signature and told no other truck available. Online checkin email delivered after we had departed and it was not made clear that it needed to be verified before departure. On arrival in Victoria no where to park or pull up at Topaz drop off and lot completely disorganized although staff pleasant. Real disconnect between booking on line and what happens at location. Very disappointing compared to previous U Haul van rental service. I would not rent a truck from U Haul again.

Grant W. 
No reviews have been submitted for this location.

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