Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had a wonderful experience renting this U-Haul. They were very sweet kind, and I would use five few storage to rent again
CHRISTINE A
Rating:
5.0
amazing customer service and so quick to easy to pick up and to drop off.
Emily F
Rating:
4.0
Customer did not leave a comment.
KURT W
Rating:
4.0
Customer did not leave a comment.
KURT W
Rating:
5.0
Customer did not leave a comment.
Naveen P
Rating:
4.0
Unfortunately the truck broke down and made the entire move a nightmare. The app also wasn’t working to get roadside assistance but we were able to finally get some help. The service we received at the site was excellent and very professional.
AVERY G
Rating:
5.0
Shelley was so kind and helpful!
MARA G
Rating:
5.0
The person there was very nice and accommodating.
GENE G
Rating:
4.0
Customer did not leave a comment.
David J
Rating:
5.0
I neglected to ask the name of the individuals who were staffing the UHaul location on Sunday but they were awesome.
Super friendly, knowlegable, and just nice humans.
LYNAR D
Rating:
5.0
The lady at the desk who checked out the truck did an excellent job. She was friendly, knowledgeable, and efficient.
DAVID P
Rating:
5.0
Customer did not leave a comment.
Bobby E
Rating:
5.0
Customer did not leave a comment.
JOSE R
Rating:
5.0
Customer did not leave a comment.
DRAGOSTIN A
Rating:
5.0
Friendly and nice
Soledad C
Rating:
5.0
Customer did not leave a comment.
LIZ N
Rating:
5.0
Customer did not leave a comment.
HARVEY K
Rating:
5.0
The lovely lady in the front office was truly amazing. She’s super kind and helped us out.
Jennifer B
Rating:
5.0
Good customer service
JOHN P
Rating:
5.0
Awesome experience before and after.
SOPHEA P
Rating:
5.0
Customer did not leave a comment.
MARIAN M
Rating:
2.0
Clean and maintain your equipment because it smelled like pet pee and clorox. My allergies were flaring up immediately when we entered the car. Honestly we couldn’t move everything we needed to because the powerful smell in there and my how bad my allergies were acting from that dirtiness of the car. First and last time using this location.
LUCAS M
Rating:
5.0
GREAT customer service
JOHN H
Rating:
4.0
Customer did not leave a comment.
Benjamin S
Rating:
2.0
They charged me double multiple times when extending my stay and they charged a card without authorization. We had to make a fraud claim due to them charging a card that shouldn’t have never been charged.
JOSLIN G
Rating:
5.0
Excellent service fast friendly, and easy drop off. much appreciated 👍
THUPTEN T
Rating:
5.0
Customer did not leave a comment.
LAURA M
Rating:
5.0
Always duper friendly and great service at Fife You Store it Storage and Uhaul! Thank you Shelley and Patty
ELIZABETH A
Rating:
5.0
A U-Haul location next to a furniture store?? Crazy clutch. My experience with the associate was great, very friendly and efficient. I was in and out of the office in no time.
MATTHEW C
Rating:
5.0
Amazing, quick and thorough place to get a moving vehicle. Weigh station down the road and very comfortable to maneuver. Recommend getting the 20ft.
ELAM O
Rating:
5.0
NA
Allen E
Rating:
5.0
Staff at Fife were wonderful, efficient and knowledgeable.
No improvement needed
Erik R
Rating:
5.0
The wonderful woman at the counter was so helpful and very understanding to my late arrival. She ensured my reservation was still active and I was on my way in a few short minutes. Please tell her she made my busy day better. Thank you!
ELAM O
Rating:
5.0
This was my best U-Haul experience to date. Shelly was wonderful fast professional efficient.
LEAH L
Rating:
5.0
Rental experience was great. The gal at the front desk helped me when I rented and returned. Lovely girl. Thank you.
DEWAYNE W
Rating:
5.0
Customer did not leave a comment.
MARIAN M
Rating:
5.0
Customer did not leave a comment.
JONATHAN Y
Rating:
5.0
Literally couldn't get any easier and convenient.
CAMERON M
Rating:
5.0
Customer did not leave a comment.
Sarah K
Rating:
5.0
They were very accommodated and nice folks . I rent uhaul all over the country. Great people at this facility high five all 10's
JEREMY L
Rating:
3.0
Customer did not leave a comment.
HANNAH H
Rating:
5.0
Great customer service. Easy pick up and drop off.
Samim N
Rating:
5.0
I only come here for rentals, they are the best.
KENNETH S
Rating:
5.0
Customer did not leave a comment.
NATALIE T
Rating:
5.0
Nothing. The lady that runs it is awesome! I wish I knew her name to give her a proper shout out, but i don't.
SONDA S
Rating:
5.0
Nice work guys 👦 👏 👍
ANTONIO C
Rating:
5.0
Customer did not leave a comment.
Lawrence L
Rating:
5.0
Customer did not leave a comment.
RUBEN A
Rating:
4.0
Customer did not leave a comment.
STEPHEN M
Rating:
5.0
I have been a customer with the Fife Uhaul business and have always received excellent customer service. Even when they suffered fire damage they found a way to make sure customers were able to access their units and as always they provide wonderful support services. Thank you for your personalized assistance today!
ANNE T
Rating:
5.0
Customer assistance was exceptional they were absolutely great to me. I was in a bit of a time crunch and already really stressed out upon pickup of the rental van and thankfully the 2 ladies working at the Fife location were so great they made my experience one of the best I've ever had they were so sweet so helpful and I just wanted to say thank you again.
JODI A
Rating:
2.0
The gate was broken after a building fire, but the staff was very helpful.
Darci J
Rating:
5.0
Excellent customer service, excellent by phone and in person vehicle was in great condition
RECONAR R
Rating:
5.0
Customer did not leave a comment.
JENELLA L
Rating:
5.0
Customer did not leave a comment.
ALBERT B
Rating:
5.0
Customer did not leave a comment.
Gwen S
Rating:
5.0
I believed, since I returned it lore than a day early, I would be given a credit. That didn't happen & that us disappointing.
KENDRA P
Rating:
5.0
Fife you store it is the only place to go.
KENNETH S
Rating:
5.0
Wonderful!
DANIEL C
Rating:
5.0
The worker was a sweetheart and security helped us do an after hours drop off. He was very nice as well.
RILEY C
Rating:
5.0
Customer did not leave a comment.
JONATHAN Y
Rating:
5.0
Nothing. Excellent service. Very friendly and helpful.
JEFFREY W
Rating:
5.0
Their Karen consideration was really appreciated after an extremely stressful couple of days of moving. Would absolutely recommend them anytime.
ELIZABETH D
Rating:
5.0
They went above and beyond to help me solve the problem that had accrued
Ronald M
Rating:
1.0
Once the gate closes you don’t have the ability to drop the truck off and that’s not told to you ahead of time. I’ve always been able to drop the truck off anytime within my rental period. So after loading the truck, driving, and unloading we wanted to drop the truck off and be done with it so we didn’t have to deal with it the next morning. It’s 9pm and we are sitting outside some random storage place with a locked gate that won’t be open until 8am. I called customer service and was told they couldn’t do anything about it. I asked if I would be charged for the extra miles and gas missing since I had to drive home and back again and was told “that department is gone for the day, I only handle customer disputes and complaints.” I told her “this is a complaint” considering it’s 9pm, I’ve been moving all day, I wasn’t told there was a gate and now I have to change my morning plans. She said “no it’s not.” This was overall the worst experience I’ve ever had. Even after submitting a survey about the call I never heard anything back. I wish there were more moving truck options so I could never use U-Haul again.
Haley S
Rating:
5.0
I called to confirm my reservation it wasn't confirm so I reserve a uhaul but the person on the other line did not tell ne that it's a different location as I was calling for even though I asked multiple times if this was Fife, WA he confirm it is, I came to pick up U haul only to be told it was a different location I made reservation for the lady was so nicely accommodate me and went above and beyond to help me get my issue resolve I did get a truck and it was in excellent condition
Lourdes J
Rating:
5.0
Customer did not leave a comment.
Barbara C
Rating:
5.0
Customer did not leave a comment.
Samantha B
Rating:
5.0
Customer did not leave a comment.
Thomas T
Rating:
5.0
Fast and Friendly service 👍
Lisa A
Rating:
5.0
Customer did not leave a comment.
Kara D
Rating:
5.0
They all ways have provided me with the best service. Thank you Fife you Store it.
KEN S
Rating:
5.0
Customer did not leave a comment.
Colleen F
Rating:
3.0
Gas tank milage was incorrect when given to me to sign. Charged for incorrect supplies.
Elvia H
Rating:
5.0
Customer did not leave a comment.
STEPHEN B
Rating:
5.0
It's a storage place so it locks the gate. Being able to return the vehicle anytime would be nice
Ramon T
Rating:
5.0
Customer did not leave a comment.
Lori E
Rating:
5.0
Customer did not leave a comment.
James L
Rating:
5.0
Customer did not leave a comment.
Cynthia G
Rating:
4.0
Customer did not leave a comment.
Trisha D
Rating:
5.0
This location always goes above and beyond. Love working with them
Michelle T
Rating:
5.0
Customer did not leave a comment.
Ranjodh S
Rating:
5.0
Customer did not leave a comment.
Benjamin R
Rating:
5.0
Customer did not leave a comment.
Sierra H
Rating:
5.0
Great customer service as usual. Quick and very convenient.
Chalet N
|
Reservation
Rating:
5.0
Customer did not leave a comment.
Jesse A
Rating:
4.0
Customer did not leave a comment.
Michaela T
Rating:
4.0
Customer did not leave a comment.
Steven S
Rating:
5.0
Customer did not leave a comment.
Jason s
Rating:
5.0
Customer did not leave a comment.
Regina B
Rating:
5.0
Patty and Shelly are awesome. Everything went great. Thank you ladies, you've always been so helpful.
KEN S
Rating:
5.0
Cleanliness of the interior of the vehicle needs to be improved.
Sung B
Rating:
5.0
Shelly was amazing!
Chauncey G
Rating:
5.0
Service was efficient and speedy. Left the customer with confidence that the ride would be without any issues.
Dan R
Rating:
5.0
Customer did not leave a comment.
Sang L
Rating:
5.0
Customer did not leave a comment.
Bruce B
Rating:
5.0
Very friendly and professional service.
Sean R
Rating:
5.0
Excellent
Aura G
Rating:
5.0
Every good service
SAMNANG K
Rating:
4.0
Customer did not leave a comment.
Donna B
Rating:
5.0
Customer did not leave a comment.
Andrew P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenneth J
|
Overall Experience
Rating:
5.0
Free donuts!
Ernest L
Rating:
5.0
Customer did not leave a comment.
CYNTHIA L
|
Overall Experience
Rating:
5.0
I would use and recommend Fife You Store It to everyone. I have used many different storage companies and this by far has been the most pleasant and convenient by far. Everyone in the office is so kind and willing to assist you when necessary. The facility is clean and very easily accessible. If I ever need storage again, I would hope to only come back to Fife You Store It!
Jade S
|
Overall Experience
Rating:
5.0
Beautiful people whom own this company. GOD BLESS MS. PATRICIA.
Leonard S
|
Overall Experience
Rating:
5.0
This storage unit offered everything we needed and was very convenient. The staff was always professional, friendly and helpful.
Mitchell C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eun J
|
Overall Experience
Rating:
5.0
Staff was always helpful and pleasant to work with. Property was always clean. I would highly recommend Fife You Store it.
JUSTIN W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Leona S
|
Overall Experience
Rating:
5.0
We were impressed by the security and clean appearance of the facility.
The staff is friendly, helpful and courteous, and easy to do business with.
Our 18-month rental with Fife You Stor It was a very pleasant experience.
DOUG K
|
Overall Experience
Rating:
5.0
Staff was very professional and handled everything with ease.
The unit and surrounding areas are kept very clean
Janis S
|
Overall Experience
Rating:
5.0
Great storage area and awesome staff never had any troubles.
Yennier H
|
Overall Experience
Rating:
5.0
thank you for everything
Nadezhda N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rick M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Paul D
|
Overall Experience
Rating:
5.0
Stuff we always friendly and helpful when we would speak to them. Our stuff was secure and when we retrieved everything, nothing was missing or moved.
Amy D
|
Overall Experience
Rating:
5.0
I was completely satisfied with my storage experience at Fife You Store It.
Scott F
|
Overall Experience
Rating:
5.0
I held this storage facility for 2 years I never had any issues with staff or the 2 units I had. I moved from a small unit to a bigger unit and staff worked on it as quickly as they could when one was ready. Thank you for your great service.
Angie G
|
Overall Experience
Rating:
5.0
Staff was very friendly and helpful.
I also never felt uncomfortable going there by myself whether to add or pick something up from my unit. Facility and area were always kept clean. I would definitely recommend this to anybody needing a storage unit.
PATRICIA H
|
Overall Experience
Rating:
5.0
Really convenient location I great place nice and secure
Donald W
|
Overall Experience
Rating:
5.0
Everything about Fife You Store It was great.
DANIEL L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ELENA L
|
Overall Experience
Rating:
5.0
I wasn’t able to utilize the storage due to being in the hospital.
Teresita S
|
Reservation
Rating:
5.0
Service personnel provided gracious service
CINDY R
|
Reservation
Rating:
5.0
Very friendly and helpful staff! Appreciated the discount on first month of storage unit rental.
Lauren G
|
Reservation
Rating:
5.0
Service was great, the person that got everything all setup was very helpful and polite! Thank you
Seth J
|
Reservation
Rating:
5.0
The lady at the front desk was very helpful very energetic I got a positive vibe from her she help me and my roommate out and It couldn’t Of gone more smoothly
Samuel N
|
Reservation
Rating:
5.0
We rented the facility for only a month, but it was a perfect solution to our dilemma. Thanks for renting for a month. Very helpful.
Janet Stump
JANET S
|
Overall Experience
Rating:
5.0
Although we only used the storage unit for a few months, the facility was clean and secure. The office staff were extremely helpful and accomodating. I would use Fife You Store It again.
Colin G
|
Overall Experience
Rating:
1.0
Not standard M/O. Twice missed billed for storage fees. Was refused copies of notices even through I informed manager I didn’t receive notices. Inconsistent method of sending invoices. Invoice errors
JACKIE J
|
Overall Experience
Rating:
5.0
Great location, clean, secure, and great team in the office! Patty the Manager is the best!
KELLY P
|
Overall Experience
Rating:
1.0
Bad service
Charles S
|
Reservation
Rating:
5.0
Very satisfied w/my experience. Would do business with them again.
Carlin R
|
Overall Experience
Rating:
5.0
Clean, quick and easy rental process, friendly people.
Leta M
|
Reservation
Rating:
4.0
I had my things in y ok u storage facility for almost 5 yrs and during that whole time, the owner and staff were great!
JANICE L
|
Overall Experience
Rating:
5.0
Had no issues here and reasonably priced.
ISAAC M
|
Overall Experience
Rating:
5.0
Always clean and maintained. Best value out there. Staff was always nice and helpful! Thank you.
JANELLE Z
|
Overall Experience
Rating:
5.0
Best temp storage I ever used
CHUCK H
|
Overall Experience
Rating:
5.0
Very friendly and helpful the customer service thank you so much 😊
ELIZABETH O
|
Overall Experience
Rating:
5.0
The Lady was very helpful. e did get charge 6.95 twice but we only wanted one unit.
Thank You Alice Bogue
LARRY A
|
First Impressions
Rating:
3.0
Clean facility, nice staff
Privacy R
|
First Impressions
Rating:
3.0
Clean facility, nice staff
Privacy R
|
First Impressions
Rating:
3.0
Clean, secure facility, nice staff Easy to get yo storage unit
Privacy R
|
First Impressions
Rating:
5.0
Easy reservation process..Very inexpensive for the size of unit we got, compared to others in the area. Great customer service at counter. Totally recommend!
DIBIASE E
|
First Impressions
Rating:
5.0
Easy process, friendly staff, great rates.
Privacy R
|
First Impressions
Rating:
5.0
Smooth processing - great customer service. Highly recommended.
Privacy R
|
First Impressions
Rating:
5.0
Location is very convenient. Unit was assigned quicklyreceipt was emailed promptlyoption to pay online.
Privacy R
|
First Impressions
Rating:
3.0
Clean, Staff was friendly, easy setup
Privacy R
|
First Impressions
Rating:
5.0
Clean efficient professional both truck rental storage rental
We`re handled quick politely.
Privacy R
|
First Impressions
Rating:
5.0
Great and timely service on Sunday. Highly recommended.
Privacy R
|
First Impressions
Rating:
4.0
desk clerk very helpful and offered any and all incentives since the size storage unit i wanted wasn`t available so he was very accomdating.
Privacy R
|
First Impressions
Rating:
1.0
Unit seems to be smaller than 5 x 10. Lock mechanism is flimsy and unit could easily be broken into.
Privacy R
|
First Impressions
Rating:
4.0
Both locations did very well.
Privacy R
|
First Impressions
Rating:
5.0
Clean, neat space and customer service was really great. She answered all of my questions!