Very friendly
MALCOLM M
Customer Reviews for Fine Fare Riverhead
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was questionable in terms of mechanical integrity. I was concerned it would stop working as I used it. It didn't and I was very happy about that, however, it ran shaky and really concerned me that I was going to get stranded.
KAREN PManagement was knowledgeable and helpful but the people doing the paperwork and fieldwork were inexperienced. I wound up getting charged an additional fee and the hitch jumped off the ball before I left the parking lot. However, everyone was trying really hard! And I was on the road when I got a communication from UHAUL asking me to confirm the license plate of the trailer I was given (it was the right one!).
CARLO CTrailer did not have taillights, the brake lights and turn signals worked, it wasn't my truck because I hooked it up to another trailer and they were fine,but other then that the trailer was perfect
CHRISTOPHER JMake sure that the windshield washing solution is full and operating. A bigger sign on the grocery store for the U-Haul rental would be nice. We drove around the buildings for ten minutes trying to find it. The inside was not completely swept out and we had to remove some candy and wrappers.
ROBERT MEmployees were very helpful
KURT TThey are a very nice people and a great service. Thanks
CARLOS EThe location double booked our truck and gave it to someone else. The young man was arrogant and unapologetic.
STEVEN FThe worst move I’ve ever had. I arrived and they didn’t have the trailer I reserved. The trailer was attached by a random employee collecting grocery carts in the parking lot, the break line was TAPED on and they clearly had no idea what they were doing. I showed the way the trailer was hitched to a certified U-Haul employee when I dropped it off and they said it was embarrassing how unprofessionally it was attached. Avoid this location at all costs
Mayzie SI was very happy and satisfied with the location. Yo employee was very pleasant to work with.
John TThe rental "office" is located at the customer service desk inside the grocery store within the plaza. That should be made more clear to the customers with better signage. Staff was very helpful. For some reason I was charged $84 for going over miles which doesn't make any sense. I drove exactly to and from the locations entered into the reservation without deviation, shouldn't that mileage have been calculated correctly at the time of reservation? Fortunately people have choices when it comes to truck rental and I will choose a different company next time.
Krishn SBe honest
Mark Rnot at this time
LINDA DI didn’t rent the U-Haul. Somebody rented it in my name. The police and Fine Fare knows that.
Karen AThe manager at supermarket was not nice
ISHMEAL WGreat customer service
Malcolm MI waited a long time to receive the car, when I went to get the car key they made me wait because they couldn't find the key, in the end I lost an hour of my reservation.
Erick AEverything was great. People at Fine Fare Riverhead were wonderful from pickup to return. Also appreciate refund for extra fuel on return. We always use U-Haul whenever needed. Thank you.
AVIGDOR GThe young fellow who helped us get the car on the trailer was so sweet and polite (sorry I didn't get his name). Nicola was a gem...In fact, all employees that we dealt with were wonderful. My husband said he loved the equipment.
James PI filled the truck up with Gas at the amount asked and THEY STILL CHARGED ME FOR GAS! Ridiculous and I feel they robbed me. I left it exactly at the line they provide on the receipt if not alittle over the amount and they still took it upon themselves to fill the tank up on my dime. Very unacceptable and unprofessional.
Andrew FThanks for your kindness.the team member was friendly and very respectful would recommend this location to anyone.
CLOVER FVery friendly and helpful
Jason PThis location is awesome. Each time I went in to discuss the rebtal., the staff was amazingly helpful, and friendly.
LINDA DThey need to upgrade their computer system. The cargo truck was exceptionally clean. I’ve rented them from other locations and usually the cargo area is quite dirty. Also, Rose Beth was vey polite, professional and helpful. She didn’t get flustered when her computer kept crashing but rather found a workaround.
Karen BVery customer friendly. Best U-Haul renter in town
JAVIER DI can’t think of a thing to improve since the entire experience from start to finish was perfect. The workers who helped me make the reservation and the ones who inspected the vehicle when it was returned were professional and friendly.
Stephen GPerson who hooked up trailer did it wrong and the trailer detached from my car and caused an accident / lucky no one was hurt !
MARGARET CMy reservation location was changed 6 minutes after the scheduled pick up time via text message which was a huge inconveinence.
Joseph FThe manager of Fine Far who inspected the car, charged my 6 gallons of gas for the drop off. The car was received with half a tank of gas and dropped off with half of tank of gas!
Vasilios RI paid in cash when I picked up the truck. Cash required a $100 deposit that I was told I would get back when I turned in the truck. The turn in location does not deal with cash and could not give me my deposit back.
Eric SPrice is way too expensive $53 if you go over 20 miles
JUVAUGHN PComplete cluster fuck as i was scheduled to drop at ok petroleum but they refused drop off.
JEFFOKULA OThe customer service was terrific!
Thomas RThere was no employee there at the time I was told I was able to go pick up the truck. I had to wait an hour for the employee to show up and by the time they arrived I had done it by myself through self pick up.
Mario RVery confusing where to drop off. No signage. Need to go into the supermarket to customer service counter. People there were fine but it took a while to figure this out. More information should be provided up front about where to drop off.
CHARLES BHad trailer, but didn't have any moving blankets or other items I ordered. But the staff was super helpful.
Dakota SNicola at the site was very helpful and professional.
dawn m...however, the service by Nicola, the Food Fare/U Haul Customer service Rep was excellent. She was hampered by the fact that the Uhaul credit card machine was not processing my credit card - I had to use a different credit card and it took over 1 hour to "check out". The truck was in excellent condition but the driving cabin reeked of marijuana when I got in (it still smelled when I dropped it off today!) and there was no windshield wiper fluid so that could have created an emergency if that was needed (luckily, all I got was rain and the wipers were good). Truck drove well.
Franklin RAll charges should be reviewed at drop off time, along with any other concerns
Roque ANothing anything went well
estuardo rvery easy parking and drop off, huge parking area; off main main so no narrow streets
PAULAMARIE TKeep the same staff
EDWARD WThe truck was filthy, inside and out… I can understand why it was marked as just a local delivery/moving truck. It did not seem mechanically sound to me at all. Yes the lights worked, but the truck had a problem getting out of its own exhaust and felt like the transmission was slipping… I was in a pinch to get some Furniture from Riverhead to Manorville. That’s less than a 30 mile round-trip. Had any other local location had a comparable vehicle, I would not have taken the one I did..
Charles P