Customer Reviews for Fine Fare Riverhead
(U-Haul Neighborhood Dealer)

Rating:

3.0

Management was knowledgeable and helpful but the people doing the paperwork and fieldwork were inexperienced. I wound up getting charged an additional fee and the hitch jumped off the ball before I left the parking lot. However, everyone was trying really hard! And I was on the road when I got a communication from UHAUL asking me to confirm the license plate of the trailer I was given (it was the right one!).

Rating:

3.0

Trailer did not have taillights, the brake lights and turn signals worked, it wasn't my truck because I hooked it up to another trailer and they were fine,but other then that the trailer was perfect

Rating:

3.0

Make sure that the windshield washing solution is full and operating. A bigger sign on the grocery store for the U-Haul rental would be nice. We drove around the buildings for ten minutes trying to find it. The inside was not completely swept out and we had to remove some candy and wrappers.

Rating:

5.0

Employees were very helpful

Rating:

5.0

They are a very nice people and a great service. Thanks

Rating:

1.0

The location double booked our truck and gave it to someone else. The young man was arrogant and unapologetic.

Rating:

1.0

The worst move I’ve ever had. I arrived and they didn’t have the trailer I reserved. The trailer was attached by a random employee collecting grocery carts in the parking lot, the break line was TAPED on and they clearly had no idea what they were doing. I showed the way the trailer was hitched to a certified U-Haul employee when I dropped it off and they said it was embarrassing how unprofessionally it was attached. Avoid this location at all costs

Rating:

5.0

I was very happy and satisfied with the location. Yo employee was very pleasant to work with.

Rating:

3.0

The rental "office" is located at the customer service desk inside the grocery store within the plaza. That should be made more clear to the customers with better signage. Staff was very helpful. For some reason I was charged $84 for going over miles which doesn't make any sense. I drove exactly to and from the locations entered into the reservation without deviation, shouldn't that mileage have been calculated correctly at the time of reservation? Fortunately people have choices when it comes to truck rental and I will choose a different company next time.

Rating:

1.0

Be honest

Rating:

5.0

not at this time

Rating:

1.0

I didn’t rent the U-Haul. Somebody rented it in my name. The police and Fine Fare knows that.

Rating:

4.0

The manager at supermarket was not nice

Rating:

5.0

Great customer service

Rating:

2.0

I waited a long time to receive the car, when I went to get the car key they made me wait because they couldn't find the key, in the end I lost an hour of my reservation.

Rating:

5.0

Everything was great. People at Fine Fare Riverhead were wonderful from pickup to return. Also appreciate refund for extra fuel on return. We always use U-Haul whenever needed. Thank you.

Rating:

5.0

The young fellow who helped us get the car on the trailer was so sweet and polite (sorry I didn't get his name). Nicola was a gem...In fact, all employees that we dealt with were wonderful. My husband said he loved the equipment.

Rating:

1.0

I filled the truck up with Gas at the amount asked and THEY STILL CHARGED ME FOR GAS! Ridiculous and I feel they robbed me. I left it exactly at the line they provide on the receipt if not alittle over the amount and they still took it upon themselves to fill the tank up on my dime. Very unacceptable and unprofessional.

Rating:

5.0

Thanks for your kindness.the team member was friendly and very respectful would recommend this location to anyone.

Rating:

5.0

Very friendly and helpful

Rating:

5.0

This location is awesome. Each time I went in to discuss the rebtal., the staff was amazingly helpful, and friendly.

Rating:

4.0

They need to upgrade their computer system. The cargo truck was exceptionally clean. I’ve rented them from other locations and usually the cargo area is quite dirty. Also, Rose Beth was vey polite, professional and helpful. She didn’t get flustered when her computer kept crashing but rather found a workaround.

Rating:

5.0

Very customer friendly. Best U-Haul renter in town

Rating:

5.0

I can’t think of a thing to improve since the entire experience from start to finish was perfect. The workers who helped me make the reservation and the ones who inspected the vehicle when it was returned were professional and friendly.

Rating:

1.0

Person who hooked up trailer did it wrong and the trailer detached from my car and caused an accident / lucky no one was hurt !

Rating:

4.0

My reservation location was changed 6 minutes after the scheduled pick up time via text message which was a huge inconveinence.

Rating:

1.0

The manager of Fine Far who inspected the car, charged my 6 gallons of gas for the drop off. The car was received with half a tank of gas and dropped off with half of tank of gas!

Rating:

2.0

I paid in cash when I picked up the truck. Cash required a $100 deposit that I was told I would get back when I turned in the truck. The turn in location does not deal with cash and could not give me my deposit back.

Rating:

1.0

Price is way too expensive $53 if you go over 20 miles

Rating:

5.0

Complete cluster fuck as i was scheduled to drop at ok petroleum but they refused drop off.

Rating:

4.0

The customer service was terrific!

Rating:

1.0

There was no employee there at the time I was told I was able to go pick up the truck. I had to wait an hour for the employee to show up and by the time they arrived I had done it by myself through self pick up.

Rating:

3.0

Very confusing where to drop off. No signage. Need to go into the supermarket to customer service counter. People there were fine but it took a while to figure this out. More information should be provided up front about where to drop off.

Rating:

3.0

Had trailer, but didn't have any moving blankets or other items I ordered. But the staff was super helpful.

Rating:

4.0

Nicola at the site was very helpful and professional.

Rating:

2.0

...however, the service by Nicola, the Food Fare/U Haul Customer service Rep was excellent. She was hampered by the fact that the Uhaul credit card machine was not processing my credit card - I had to use a different credit card and it took over 1 hour to "check out". The truck was in excellent condition but the driving cabin reeked of marijuana when I got in (it still smelled when I dropped it off today!) and there was no windshield wiper fluid so that could have created an emergency if that was needed (luckily, all I got was rain and the wipers were good). Truck drove well.

Rating:

3.0

All charges should be reviewed at drop off time, along with any other concerns

Rating:

4.0

Nothing anything went well

Rating:

5.0

very easy parking and drop off, huge parking area; off main main so no narrow streets

Rating:

5.0

Keep the same staff