Customer Reviews for Firebaugh Self Storage & Mercantile

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Firebaugh Self Storage & Mercantile

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Heriberto L.
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Customer did not leave a comment.

Ryan V.
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Customer did not leave a comment.

Priscilla T.
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Staff helpful and nice

cecilia B.
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Customer did not leave a comment.

Amanda S.
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Customer did not leave a comment.

JOSE P.
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Amy L.
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I had to check myself out because the lady didn't know how to do it...after already pre checking in!?! Took 45 minutes to leave with my truck!?! Got in the truck to a nasty moldy and soggy napkin in the door handle. Truck REEKED like smoke and was FILTHY inside. I can provide pictures if needed!

elida A.
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There is nothing to improve. Persons who helped me made the rental experience easy and I would recommend some to this place.

geronimo A.
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Customer did not leave a comment.

Israel B.
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Everything! The gas tank had a leak and as I was refilling it was leaking out. Waste of gas. No ramps on truck to load washer, dryer & other heavy items.

JAMES D.
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My only complaint is NOT this location, but the one we were SUPPOSED to get the trailer at in Los Banos, which is where we originally reserved it from, called and said they didnt have a trailer the size we requested, AFTER I received confirmation online. icking the trailer up in Firebaugh caused me to have to drive an extra 70 miles from my planned trip to be able to accomodate they moving of personal effects I was involved in doing. ALSO, your website for some reason wont allow me to rent a 6X10 dual axle trailer when my Expedition has the exact same towing ratings and xapabilities as an F150 of the same year. I dont get it, and NO ONE at any U-Haul retailer seems to be able to tell me why. But I doubt I will hear from anyone at or from UHaul concerning this.

Jim A.
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Awesome peoples

sandra F.
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Customer did not leave a comment.

Martha G.
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LE ROY S.
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Maria G.
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It was Super easy, quick and above all the person in charge very attentive and helpful with the customers!! Will come back 100% for all my moving needs

arturo C.
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Customer did not leave a comment.

DONALD F.
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Firebaugh Self Storage provided excellent service that assisted our Tiny Tots Christmas program sleigh delovery,

ODELL W.
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My vehicle had broken down and I needed to rent a truck and trailer to get home. The people were friendly and helpful. I only wish they had a pickup truck to rent instead of a box van. The van cab didn't quite have enough leg room since I am tall and have problems with my left leg. Other than that everything was good with this experience.

PAT G.
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Customer did not leave a comment.

MARIA THERESA C.
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Nothing

MITCHELL JACOB T.
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Customer did not leave a comment.

juan manuel B.
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MARIA L.
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Customer did not leave a comment.

jose G.
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Anthony S.
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Always very friendly and helpful.

Nathaniel B.
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loreta G.
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Anthony S.
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Ruth S.
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MARGARET M.
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CRYSTAL G.
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Great customer service! The gentlemen who helped me was very kind, helpful, and thorough. I would recommend this location to others.

HECTOR M.
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The service from all personnel was amazing. Extremely friendly and supporting.

MATTHEW S.
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They were very friendly and helpful. I was in and out quick and drop-off was easy. Best experience I have had renting a moving truck!

MARGARIT S.
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Customer did not leave a comment.

Camille V.
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Continue to provide excellent customer service.

cleotilde M.
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Customer did not leave a comment.

Anthony S.
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PATRICIA H.
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Dropped off on Sunday. Place was closed. Parked truck and left key in drop box.

SANDRA E.
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Customer did not leave a comment.

Kenneth M.
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jessica D.
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Uhaul was in great Shape n working condition. Only problem was the service and Firebaugh Location. Had a 8am Appt there, but took an hour to get processed. They to upgrade there computer or connection. Lady had to turn off the computer like 10 times. Other that that great service. Thank you.

mike D.
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This reservation was made in Fresno the agent told me that the trailer would be available in Fresno. After paying by CC and waiting for a call back, I foun out that I would have to drive 49 miles each way to get the trailer.

PAUL B.
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Everything went very well and satisfactory very professional thank you

CARLOS V.
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The signal lights on the truck did not work. I had a coupon issued by uhaul and the cashier was extremely hesitant to use it. The cashier did not know how to work the register I had to get on the register and apply the coupon myself.

ROBERT TONY R.
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I would perfer the gas be filled to full when I rented a moving truck...

PRESTON O.
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Customer did not leave a comment.

BLAS MANUEL D.
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nothing: nice and helpful people there

DEBBIE H.
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Customer did not leave a comment.

JOHN R.
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N/a

rogelio E.
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They would not come out and help us! Told us to drop trailer off any where! I went inside and the were complaining why I left it there and they couldn't check the lights now! I asked why didn't they come out and she didn't answer me! Very disappionting and if those are the kind of people u having working for u guys... What a shame! Oh ya she was uspset cause I dropped it off a day early!

JEFFERY B.
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Service was fine, the lady was polite. I was thankful that you had a truck rental in this town as it was where we needed to pick up our granddaughter's things.

JOHN M.
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Customer did not leave a comment.

John M.
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Nothing really. Location was easy to find. The proximity to I-5 was great. The ready access to self storage made unloading simple. The employees were friendly and great to deal with, even helping fold up blankets.

Stacy B.
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Customer did not leave a comment.

MARY H.
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STACEY B.
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Remove your name from that location. It gives u-haul a horrible name. The assosciate working the counter was on the side of the building apparently having some sort of yard sale. She did not want to turn on her computer and made it seem like we were a nuisance to be there.

No reviews have been submitted for this location.

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